1 |
Park, J. W., "Passenger perceptions of service quality: Korean and Australian case studies," Journal of Air Transport Management, Vol. 13, No. 4, pp. 238-242, 2007.
DOI
|
2 |
Park, J. W., Robertson, R., and Wu, C. L., "The effect of airline service quality on passengers' behavioural intentions: a Korean case study." Journal of Air Transport Management, Vol. 10, No. 6, pp. 435-439, 2004.
DOI
|
3 |
Suleiman, D. and Awajan, A., "Comparative study of word embeddings models and their usage in Arabic language applications," In 2018 International Arab Conference on Information Technology (ACIT) (pp. 1-7). IEEE, 2018.
|
4 |
Nadiri, H., Hussain, K., Ekiz, E. H., and Erdogan, S., "An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline," The TQM Journal, Vol. 20, No. 3, pp. 265-280, 2008.
DOI
|
5 |
Andre Altmann, Laura Tolosi, Oliver Sander, Thomas Lengauer, "Permutation importance: A corrected feature importance measure," Bioinformatics, Vol. 26, No. 10, pp. 1340-1347, 2010.
DOI
|
6 |
Bari, S., Bavik, A., Ekiz, H. E., Hussain, K., and Toner, S., "AIRQUAL: A multiple-item scale for measuring service quality, customer satisfaction, and repurchase intention," HOS-414 Graduation Project (Thesis), pp. 1-104, 2001.
|
7 |
Blei, D. M., Ng, A. Y., and Jordan, M. I., "Latent dirichlet allocation," Journal of Machine Learning Research, Vol. 3, pp. 993-1022, 2003.
|
8 |
Hussain, R., Al Nasser, A., and Hussain, Y. K., "Service quality and customer satisfaction of a UAE-based airline: An empirical investigation," Journal of Air Transport Management, Vol. 42, pp. 167-175, 2015.
DOI
|
9 |
Ekiz, H. E., Hussain, K., and Bavik, A., "Perceptions of service quality in North Cyprus national airline," 18th Biennial International Conference on Tourism and Hospitality Industry, pp. 778-790, 2006.
|
10 |
Gilbert, D. and Wong, R. K., "Passenger expectations and airline services: a Hong Kong based study," Tourism Management, Vol. 24, No. 5, pp. 519-532, 2003.
DOI
|
11 |
Pakdil, F. and Aydin, O., "Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores," Journal of Air Transport Management, Vol. 13, No. 4, pp. 229-237, 2007.
DOI
|
12 |
Chow, C. K. W., "On-time performance, passenger expectations and satisfaction in the Chinese airline industry," Journal of Air Transport Management, Vol. 47, pp. 39-47, 2015.
DOI
|
13 |
Jeong, E., "Analyze of Airline's Online-reviews: Focusing on Skytrax," Journal of Tourism and Leisure Research, Vol. 29, No. 1, pp. 261-276, 2017.
|
14 |
Jung, H., "The structural relationships between airline brand identification, brand image, brand relationship quality and brand loyalty," Korean Journal of Hospitality and Tourism, Vol. 30, No. 2, pp. 53-73, 2021.
DOI
|
15 |
Kang, D. and Park, Y., "Fuzzy VIKOR method for evaluating service quality," The 2011 Fall Conference of Korean Institute of Industrial Engineers, pp. 743-748, 2011.
|
16 |
Kang, S. and Kang, H., "Who Gets Government SME R&D Subsidy? Application of Gradient Boosting Model," The Journal of Society for e-Business Studies, Vol. 25, No. 4, pp. 77-109, 2020.
DOI
|
17 |
Park, S., Lee, J. S., and Nicolau, J. L., "Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers," Tourism Management, Vol. 81, p. 104163, 2020.
DOI
|
18 |
Kim, S. and Kim, N., "A study on the effect of using sentiment lexicon in opinion classification," Journal of Intelligence and Information Systems, Vol. 20, No. 1, pp. 133-148, 2014.
DOI
|
19 |
Korfiatis, N., Stamolampros, P., Kourouthanassis, P., and Sagiadinos, V., "Measuring service quality from unstructured data: A topic modeling application on airline passengers' online reviews," Expert Systems with Applications, Vol. 116, pp. 472-486, 2019.
DOI
|
20 |
Leem, B., Cho, H., and Eum, S., "Using Sentiment Analysis of Passengers' Reviews to Analyze Airline Service Quality," Aviation Management Society of Korea, Vol. 18, No. 3, pp. 97-114, 2020.
|
21 |
Lim, J. and Lee. H., "Comparisons of service quality perceptions between full service carriers and low cost carriers in airline travel," Current Issues in Tourism, Vol. 23, No. 10, pp. 1261-1276, 2020.
DOI
|
22 |
Machado, G., Mendoza, M. R., and Corbellini, L. G., "What variables are important in predicting bovine viral diarrhea virus? A random forest approach," Veterinary Research, Vol. 46, No. 1, pp. 1-15, 2015.
DOI
|
23 |
Parasuraman, A., Zeithaml, V. A., and Berry, L. L., "SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality," Journal of Retailing, Vol. 64, No. 1, pp. 12-40, 1988.
|
24 |
Punel, A., Hassan, L. A. H., and Ermagun, A., "Variations in airline passenger expectation of service quality across the globe," Tourism Management, Vol. 75, pp. 491-508, 2019.
DOI
|
25 |
Song, J. and Lee, S., "Automatic Construction of Positive/Negative Feature-Predicate Dictionary for Polarity Classification of Product Reviews," Journal of KISS: Software and Applications, Vol. 38, No. 3, pp. 157-168, 2011.
|
26 |
Tsaur, S. H., Chang, T. Y., and Yen, C. H., "The evaluation of airline service quality by fuzzy MCDM," Tourism Management, Vol. 23, No. 2, pp. 107-115, 2002.
DOI
|
27 |
Han, M. and Choi, B., "Data Mining-Based Airline Service Quality Analysis," The 2019 Spring Conference of The Korea Society of Management information Systems, pp. 692-705, 2019.
|
28 |
Lucini, F. R., Tonetto, L. M., Fogliatto, F. S., and Anzanello, M. J., "Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews," Journal of Air Transport Management, Vol. 83, p. 101760, 2020.
DOI
|
29 |
Bharadwaj, S.G., Varadarajan, P. R., and Fahy, J., "Sustainable competitive advantage in service industries: A conceptual model and research propositions," Journal of Marketing, Vol. 57, pp. 83-99, 1993.
DOI
|