• Title/Summary/Keyword: 간호서비스 만족

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A Study on the Convergent Influencing Factors of Nursing Service Satisfaction Perceived by Patients and Nurses (환자와 간호사가 인지한 간호서비스만족의 융복합적 영향요인에 관한 연구)

  • Ahn, Mi-Ae;Kwon, Myoungjin;Oh, So-Young
    • Journal of the Korea Convergence Society
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    • v.8 no.10
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    • pp.135-145
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    • 2017
  • The purpose of the study is to investigate the converging factors influencing communication competence, nursing service quality and satisfaction, A self-reported questionnaire was filled out from August 1 to October 15, 2016 and the study subjects were 193 patients and 184 nurses. The IBM SPSS version 23.0 statistics program was used for analysis of the collected data. Significant factors influencing patients' perception of nursing service satisfaction were occupation, the nurse's communication skills, and nursing service quality, with a total explanatory power of 78.5%. Significant factors influencing nurses' perception of nursing service satisfaction were age, the nurse's communication skills, and nursing service quality, with a total explanatory power of 70.6%. The results of this study will be helpful in individual treatment for satisfaction of nursing service. To improve nursing service satisfaction, educational programs need to be developed that can enhance continuous communication skills and nursing service quality.

The Influence of Professional Self-Concept, Nursing Work Environment, and Teamwork on Job Satisfaction of Nurses in Comprehensive Nursing Care Ward (간호·간병통합서비스 병동 간호사의 전문직 자아개념, 간호근무환경 및 팀워크가 직무만족에 미치는 영향)

  • Lee, Jeonghwa;Jeong, Heeja
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.2
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    • pp.149-155
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    • 2022
  • This is a descriptive study to investigate influencing factors of job satisfaction among nurses of comprehensive nursing care ward. The participants were 114 nurses working in comprehensive nursing care ward. Collected data were analyzed by using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple linear regression analysis. The results showed that professional self-concept and teamwork were influencing factors of job satisfaction. Therefore, in order to improve job satisfaction of nurses in comprehensive nursing care ward, education and policy support to improve professional self-concept and teamwork. are needed.

The factors influencing on Compliance with Job Satisfaction of the Nurses in Comprehensive Nursing Care Service Wards - Focusing on Nursing professionalism and Nursing work environment (간호·간병통합서비스 병동 간호사의 직무만족에 미치는 영향 요인 -간호전문직관과 근무환경을 중심으로-)

  • Shim, Ok-Su;Kang, Ji-Soon
    • Journal of the Korea Convergence Society
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    • v.9 no.7
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    • pp.347-354
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    • 2018
  • The purpose of this study was to investigate the factors affecting job satisfaction of nurses in nursing care service ward. The subjects were 127 nurses, nursing job satisfaction, nursing intuition, and nursing work environment using the 5 - point Likert scale. Data were analyzed by t-test, ANOVA, correlation and regression analysis using SPSS WIN 23.0 program. The results showed that the correlation between job satisfaction and independent variables in nursing and nursing care service ward was significant in nursing professionalism (r = .90, p <.001) and nursing work environment (r = .75, p <.001). In addition, factors affecting job satisfaction were in the order of nursing professionalism and nursing work environment (F = 31.516, p <.001), and explanatory power was 84.1%. Therefore, Therefore, the necessity of nursing convergency strategy for improvement of these is suggested.

Job stress and job satisfaction of the nurses in comprehensive nursing service units and the nurses in general units (간호간병통합서비스병동 간호사와 일반병동 간호사의 직무스트레스와 직무만족)

  • Lee, Eun-Ju;Lee, Eun-Sook
    • Journal of the Korea Convergence Society
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    • v.11 no.3
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    • pp.351-360
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    • 2020
  • This study was conducted to compare and analyze occupational stress and satisfaction levels of the nurses in two different units to provide data for effective nursing resource management. Survey was conducted in four hospitals in June 2019 and data was obtained from 62 nurses in comprehensive nursing service units (CNSU) and 62 nurses in general units (GU). CNSU nurses had higher level of job satisfaction than GU nurses. Contributing factors included pay, professional status, administration, autonomy, task requirements, and interaction. Job stress level was not significantly different between groups. GU nurses had higher stress levels from nursing practice, conflict with doctors, and patients and caregivers, while CNSU nurses had higher stress levels in working condition. Negative correlation was found between job satisfaction and stress in GU nurses, whereas not in CNSU nurses. Clear definition of task, smaller work load, appropriate reward, and educational support is suggested to enhance job satisfaction.

Research on Factors Affecting Intention to Re-Use Hospitals for Patients Who Have Used Integrated Nursing and Care Services (간호·간병통합서비스를 이용한 입원환자의 병원재이용의도에 영향을 미치는 요인)

  • Jeong, Hye-Kyung;Kim, Eun-Young
    • Journal of Korea Entertainment Industry Association
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    • v.15 no.2
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    • pp.191-202
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    • 2021
  • The purpose of this research was to investigate the effects of the communication ability, communication type and satisfaction of nursing service on the re-use intention of nursing and care integration services of the hospital. The research subjects were 291 patients who were hospitalized for more than 3 days in the integrated nursing and care service center. Data were analyzed using SPSS 21.0. As a result of the study, the variables that significantly affect the reuse of integrated nursing services in hospitals were satisfaction with nursing services and integrated services. The explanatory power of these variables was 63.4%. Therefore, to increase the intention to re-use integrated nursing and care services of the hospitals, efforts are needed to increase the satisfaction of nursing services. And research on other variables that affect the guarantee is highly recommended.

Job Satisfaction, Job Stress, and Nursing Performance of Comprehensive Nursing Care Service Ward Nurses and General Ward Nurses (간호·간병통합서비스병동과 일반병동 간호사의 직무만족, 직무스트레스, 간호업무수행)

  • Kim, Myung-Sook;Kim, Gab-Jung;Kim, Yeon-Ok
    • Journal of the Korea Convergence Society
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    • v.11 no.8
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    • pp.77-87
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    • 2020
  • The purpose of this study was to investigate and compare job satisfaction, job stress, and nursing task performance for nursing and nursing integrated service wards and general ward nurses to provide basic data for efficient nursing manpower management in nursing and nursing integrated service wards. For comparative research. The subjects were 136 nurses in the nursing and nursing integrated service ward and general ward nurses at a general hospital in D metropolitan area. There was no significant difference between the groups in the job satisfaction, job stress, and nursing task performance of the nursing and nursing integrated service ward nurses and general ward nurses. The performance was high. Factors influencing the performance of nursing tasks were job satisfaction and job stress, with 20.6% of nurses in nursing and nursing integrated service wards and 47.5% of nurses in general wards. Therefore, there is a need for support to improve the ability to perform nursing tasks that can increase job satisfaction and maintain job stress.

Comparison of satisfaction and need on nursing service perceived by the patients and nurses (입원환자와 간호사의 간호요구도 및 간호서비스 만족도 비교연구)

  • Lee, Nae Young;Han, Ji Young;Heo, Mi Jin
    • Journal of the Korean Data and Information Science Society
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    • v.26 no.1
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    • pp.169-177
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    • 2015
  • This study evaluates the need of nursing (NN) and satisfaction on nursing service (SNS) in patients and nurses. Questionnaires were completed by 105 patients and 105 nurses in one hospital. The mean score of NN was $3.73{\pm}0.76$ for patients and $3.88{\pm}0.60$ for nurses (t=9.23, p<.001). The top score came from cure territory, while the lowest from physical territory in both patients and nurses. The mean score of SNS was $3.35{\pm}0.74$ for patients and $3.31{\pm}0.44$ for nurses (t=3.88, p<.001). The top score came from cure territory, while the lowest from physical territory in both patients and nurses. When NN and SNS are compared, the score of NN was higher than that of SNS in both patients (t=3.77, p<.001) and nurses (t=9.23, p<.001). As a result, they provided unsatisfactory nursing services, although nurses worked hard to improve them. Nurse administrators should develop strategies and apply them.

A Comparative Study on the Job Satisfaction, Nursing Professionalism and Nursing Work Environment of Nurses in Comprehensive Nursing Care Service Wards and Nurses in General Wards (간호·간병통합서비스병동과 일반병동 간호사의 직무만족, 간호전문직관, 간호근무환경 비교)

  • Shim, Ok-Su;Lee, Hyun-Ju
    • Journal of Convergence for Information Technology
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    • v.7 no.6
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    • pp.25-33
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    • 2017
  • This study was conducted to analyze the Job Satisfaction, Nursing Professionalism, and Nursing Work Environment of Comprehensive Nursing Care Ward nurses and General Ward nurses and provide a convergent basic data. The participants of this study were clinical nurses in the Seoul and Gyeonggi provinces in May 1st.~July 30th., 2016. The data was analysed using SPSS WIN 23.0. When comparing General Ward 100 nurses and Comprehensive Nursing Care Ward 92 nurses, the Nursing Work Environment levels (t=3.027, p=.003) and Job Satisfaction levels (t=2.451, p=.015) were higher in General Wards. Among the General Ward nurses, higher Nursing Professionalism levels had positive correlations to Job Satisfaction levels(r=.605, p<.001). Among the Comprehensive Nursing Care Service Ward nurses, higher Nursing Professionalism levels also had positive correlations to Job Satisfaction levels(r=.642, p<.001). In conclusion, a strategy for the establishment of Nursing Work Environment and Nursing Professionalism is necessary in order to guarantee a higher quality of comprehensive nursing care service.

The Influence of Compassion Fatigue, Compassion Satisfaction and Nursing Organizational Culture on Burnout in Integrated Nursing Care Units Nurses (간호·간병 통합서비스 병동 간호사의 공감피로, 공감만족 및 간호조직문화가 소진에 미치는 영향)

  • Kim, Mi-Soo;Shin, Dong-Soo;Choi, Yong-jun;Lee, Jongeun;Lee, Youn-Jung
    • The Journal of the Korea Contents Association
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    • v.21 no.9
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    • pp.684-695
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    • 2021
  • The purpose of this study was to identify the influence of compassion fatigue, compassion satisfaction and nursing organizational culture on burnout in integrated nursing care units nurses. The participants were 170 nurses working in integrated nursing care units of three general hospitals located in Seoul and Gyeonggi-do. Data were analyzed using independent t-test, ANOVA, Scheffé, Pearson's correlation and stepwise multiple regression analysis. Burnout was significantly different according to turnover intention, job satisfaction, health status. Burnout showed a positive correlation with compassion fatigue and a negative correlation with compassion satisfaction and relation oriented culture. Regression analysis revealed that compassion fatigue, compassion satisfaction, relation oriented culture and age were significant variables affecting the burnout, and the lower the age, the higher the burnout. Therefore, strategies to decrease compassion fatigue and to enhance compassion satisfaction and positive aspects of relation oriented culture for lower age nurses group are needed.

Effect of the Quality of Education Service for Nursing Students on their Satisfaction and Willingness to Engage in a Specific Behavior (간호대학생의 교육서비스품질이 학생만족과 행동의지에 미치는 영향)

  • Heo, Eun-Ju;Kim, Eun-Jeong;Baek, Myung-Wha;Lee, Hae-Rang
    • Journal of Convergence for Information Technology
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    • v.11 no.10
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    • pp.74-83
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    • 2021
  • This study aimed to verify how nursing students' willingness to behave in a specific way based on satisfaction is affected by the quality of nursing education service in terms of educational program, professor, educational environment, and reputation and employment. For this, the research conducted a questionnaire survey of 350 nursing students at one college in Gyeongnam, through which 321 sheets of the form were finally collected, and processed using the SPSS 21.0 and AMOS 21.0 Programs. Summarizing the findings of this study, each factor of the abovementioned quality had a significantly positive influence on nursing students' satisfaction. The biggest influential was reputation and employment, followed by educational program, educational environment, and professors. Also, that satisfaction significantly, positively affected those students' willingness to do specific behaviors. In conclusion, education services for nursing students require quality management which reflects relative differences in influential power among factors as mentioned above.