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A Case Study on Applying QFD to Improve Library Service Quality (도서관 서비스 품질 향상을 위한 QFD 적용에 관한 사례 연구)

  • Jung, Youngmi
    • Journal of Korean Library and Information Science Society
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    • v.45 no.1
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    • pp.319-338
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    • 2014
  • This study aims to apply QFD model to improve and evaluate library service quality using user needs priorities. The library of the D University is presented as a case study. QFD is a powerful quality management method in which customer needs are translated into appropriate technical requirements for each stage of product/service development. To apply QFD in the field of library services, first library user needs and their AHP, satisfaction and importance degrees were examined via focus group interview. Second, the service improvement engineering characteristics for satisfying the user needs and their relationship/correlations matrices were defined by interviewing library practitioners and experts. Finally, the data collected was entered using CUPID solution, and then HOQ to improve library service quality of the D University was constructed. This study focused on QFD method and its application as a tool for improving the quality of library service.

Weights of Attributes in Creating Transit Malls (대중교통전용지구의 조성목적에 따른 계획요소별 중요도 평가)

  • Park, Jong-Il;Chang, Justin S.
    • Journal of Korean Society of Transportation
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    • v.32 no.2
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    • pp.130-138
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    • 2014
  • This paper assessed the weights of attributes in creating transit malls. The aim of the creation was classified as travel demand management and urban revitalization. The attributes were grouped into four aspects, or 4As: attraction, amenity, accessibility, and activity. These dimensions represented land-use, urban design, transport, and socio-cultural characteristics, respectively. The analytical hierarchy process was applied to explore the weights. Accessibility(52.7%), attraction(25.6%), amenity(13.7%), and activity(8.0%) were the order of magnitude in weights for the purpose of travel demand management, while attraction(36.1%), accessibility(30.6%), amenity(17.7%), and activity(15.6%) were that of urban revitalization. The multi criteria analysis also showed different size of weights in the sub planning attributes. These results indicate that the aimin implementingtransit malls should be differentiated and highlight that the combined land-use and transport plan is essential for the successful development. Car accessibility and socio-cultural characteristics are also understood as the important factors.

Understanding Business Model and R&D Project Selection (비즈니스 모델 지식이 연구개발 선택에 미치는 영향 연구)

  • Lee, Jong-Won;Song, Kyeon-Seok
    • The Journal of the Korea Contents Association
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    • v.13 no.6
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    • pp.401-411
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    • 2013
  • Selection of profitable research and development (R&D) projects is one of the major factors affecting sustained growth of firms and countries. This paper analyze what influences the knowledge on the business model exerted on selection of a R&D project. A business model converts the technology value to the customer value, and comprehensively describes the target customers for commercializing a new technology, core values, behaviors within organizations, resources, and external partners. Thus, understanding a business model would make R&D project evaluators place the feasibility and profitability of the business above the merits of the proposed technology in evaluating the technology development. To verify this hypothesis, we had 78 R&D project evaluators acquire the knowledge on the business model and measured how their criteria for R&D project selection have changed using the AHP method. The results shows that feasibility and profitability are more important than the merit of proposed technology, especially capability of company and business development are more important than the levels of technology innovation.

Selecting Target Sites for Non-point Source Pollution Management Using Analytic Hierarchy Process (계층분석적 의사결정기법을 이용한 비점원오염 관리지역의 선정)

  • Shin, Jung-Bum;Park, Seung-Woo;Kim, Hak-Kwan;Choi, Ra-Young
    • Journal of The Korean Society of Agricultural Engineers
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    • v.49 no.3
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    • pp.79-88
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    • 2007
  • This paper suggests a hierarchial method to select the target sites for the nonpoint source pollution management considering factors which reflect the interrelationships of significant outflow characteristics of nonpoint source pollution at given sites. The factors consist of land slope, delivery distance to the outlet, effective rainfall, impervious area ratio and soil loss. The weight of each factor was calculated by an analytic hierarchy process(AHP) algorithm and the resulting influencing index was defined from the sum of the product of each factor and its computed weight value. The higher index reflect the proposed target sites for nonpoint source pollution management. The proposed method was applied to the Baran HP#6 watershed, located southwest from Suwon city. The Agricultural Nonpoint Pollution Source(AGNPS) model was also applied to identify sites contributing significantly to the nonpoint source pollution loads from the watershed. The spatial correlation between the two results for sites was analyzed using Moran's I values. The I values were $0.38{\sim}0.45$ for total nitrogen(T-N), and $0.15{\sim}0.22$ for total phosphorus(T-P), respectively. The results showed that two independent estimates for sites within the test water-shed were highly correlated, and that the proposed hierarchial method may be applied to select the target sites for nonpoint source pollution management.

A Study on the Evaluation Scale of Simulation based Government Exercise for Emergency (시뮬레이션 기반 비상대비 정부연습의 조치 평가 척도에 관한 연구)

  • Joo, Choong-Geun;Lee, Sung-Lyong
    • The Journal of the Korea Contents Association
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    • v.20 no.10
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    • pp.45-56
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    • 2020
  • This study is about the scale to evaluate the data of the countermeasures in the 'simulation based government exercise' (tentative name). The criteria and weighting of the scale is a standard for evaluating the data of each agency input. This maintains the objectivity and consistency of the evaluation, which complements the subjective evaluation of the observer. Therefore, the criteria should accommodate the purpose of the government exercise evaluation, the possibility of measurement in the simulation environment, the objectivity, no-duplication and causality between criteria, and the grade applying the evaluation results, and the weighting should be set. In this study, three major criteria of timeliness, accuracy, and appropriateness is set up for the evaluation scale and it consists of sub-criteria classified into three classes below respectively and the concept of it was defined. The weighting was calculated by AHP analysis considering the hierarchical structure of it. When this evaluation scale is applied to the 'simulation based government exercise' in the future, it will be possible to secure consistency and objectivity of the evaluation of measures by integrating the quantified evaluation into the observation evaluation and to conduct AAR by scientific techniques.

A Study on the Hazard Analyses of Construction for Base Station of Mobile Communication (이동통신 기지국 공사의 위험요인 분석에 관한 연구)

  • Lee, Sang-wook;Kwon, Soon-joon;Yi, Young-seop
    • Journal of the Korean Society of Safety
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    • v.30 no.5
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    • pp.44-51
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    • 2015
  • As the domestic communication industry has been made rapid progresses, the construction of base stations are also expanded yearly from more than 86,000 ones in the year 2005 to over 300,000 ones in 2013. While the new construction and rebuilt works have been rapidly increased, there has been not tried about the analysis as well as the control of hazards for the construction works. This study is conducted to do not only the focus interview for 27 expert groups who are engaged in the construction works and safety, but also the questionnaires for AHP analysis which is suggested by the Korea Occupational Safety and Health Agency for 92 persons who are engaged in the construction works in order to analyze the hazards of construction works for base stations. The high ranked risk works which are acquired from the two methods are fall under installation of antennae, struck by the hand tools and construction materials under installation of antennae, fall during going up and down the steel tower and telegraph poles and the fall by electric shock during the underground cable works. The control for the above hazards are the installation of fall protection equipments, the installation of safety nets for falling objects and the installation of protection equipment of electric shock.

Identification on Risk Factors of Outsourcing for Calculating Costs in Defense Industry Using AHP Technique (AHP 기법을 활용한 방위사업 원가산정 아웃소싱 수행간 리스크요인 식별)

  • Kim, Ki-taek;Shim, Sang-Ryul
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.20 no.4
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    • pp.857-865
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    • 2016
  • It has been four years after outsouring to private outsourced institute about calculating the costs on defense industry was commenced. Although the objectivity and reliablity has been improved somewhat, there were also a negative view of spending more time and money such as a costing official re-calculates the costs on the results by out-sourced institute. Therefore I want to study on countermeasure about the risks according to the importance by analysing a priority with deriving susceptible risk factors from the outsourced institute's conduct of calculating the costs in defense industry through this study. The purpose of this study contributes to the reduction of defense budget, a guarantee of the reasonable profit for defense suppliers and the improvement the effective strength of an army with a smooth supply procurement by managing the risks in advance about the conduct regarding to the outsourcing for calculating costs on defense materials in the future.

A Study on Development of Model for Evaluating Service Quality on Food Service Industry - Focused on Fastfood Sector - (외식산업의 서비스품질 평가모형 개발에 관한 연구 - 패스트푸드 분야를 중심으로 -)

  • Choi, Yong-Jung;Jung, Sang-Yun;Kwon, In-Ho
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.7 no.2
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    • pp.77-90
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    • 2012
  • As the influence of service industry into domestic economy is increasing, it also has been influenced more powerfully at the domestic GDP(Gross Domestic Product) relative importance and employment relative importance continuously. By means of these reason, the Korean government announced the synthetic countermeasure for strengthening the competitive power of service industry in December, 2006. After then, it announced phase I of 'service industry advancing plan' which is concrete execution plan in April, 2008. Also, it is announced to announce phase II plans in september, 2008 and phase III plan in December, 2008 additionally. Service quality is the most powerful competitive means at service marketing and a key point for improving service productivity. The improvement of service quality has considerable influence on survival and profitability of service industry. Therefore, the study of objective service quality measurement in service industry is very important issue. The purpose of this study is to suggest a measurement model of service quality using fuzzy theory and AHP which measuring service quality objectively in subjective environment. It is expected that this study will help the improvement of competition power of service industry as well as establishment of effective decision-making.

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Analysis of the Physical Characteristics and Tranquility of the Valley in Gangwon Province (강원지역 계곡의 물리적 특성 및 고요함 분석)

  • Kim, Kyoung-Nam;Han, Gab-Soo
    • Journal of Forest and Environmental Science
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    • v.30 no.1
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    • pp.152-160
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    • 2014
  • The purpose of this study is to investigate and analyze the physical characteristics and tranquility of the valleys located in Gangwon region. For this study we analyzed the field survey data 135 valleys using GIS. The elements for measurement of tranquility were divided into visual elements including terrain, objects, forest, water and auditory elements including noise. These elements were divided further into positive and negative factors. The weight of each element and item was calculated by applying the AHP method. The results of this study are as follows. The length of the valley ranged from 126 m to 17 km, and the elevation ranged from 40 m to 1,800 m. Type of mixed forest was common in the valleys. The depth of the water was over 20 cm in 83% of the total area and most of the water was in good condition in visual quality. Regarding the positive factors of tranquility, the weighted scores of the objects, waterfall sounds and visual transparence of the water were of relatively high value. Relatively high values were also shown in closed and curved topography in the landform, forest type and natural forests. In the negative factors, the weights of the objects and forest elements had high values. Within the facility groups, facility of the river produced a considerable negative. After applying the index of tranquility, the natural physical attributes affected the tranquility value, more than the manmade structures to a much greater degree.

The Strategies for Rail-Oriented Transportation System and Its Priorities (철도중심교통체계 구축을 위한 전략 및 우선순위에 관한 연구)

  • Eom, Jin-Ki;Lee, Jun;Sung, Myoung-Joon
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.371-379
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    • 2010
  • Since Kyoto Protocol to the United Nations Framework Convention on Climate Change in 2005 takes effect, the transportation policies of most countries move toward encouraging the use of the transit mode with energy efficient and low carbon. Korea is 8th country of producing Co2 emissions and will be one of obligation countries decreasing Co2 after year 2013. In order to improve the efficiency of national transport system investment, this study developed the strategies toward rail-oriented transport system by considering operational speed and accessability, rail-oriented development, and introduce of ubiquitous technique in railway. The four major strategies targeted for future year are introduced here such as One-hour rail(connecting major cities within one hour), Seamless 30(accessing major railway stations within 30 minutes, Rail urbanism (railway-based urban planning), and U-rail (railway service with ubiquitous technique). Each strategy includes several action plans and their priorities are investigated using AHP(Analytic Hierarchy Process) to organize them by time scheme as short, mid, and long term perspective.

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