• Title/Summary/Keyword: user satisfaction index

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Optimized Web Design Method by Analyzing the Websites (웹사이트 분석을 통한 최적화 설계 방안)

  • Jang, Hee-Seon
    • Convergence Security Journal
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    • v.15 no.2
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    • pp.19-24
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    • 2015
  • As the Internet usage such as Web3.0, future internet, and internet of things increases, the big data through information exchange between the users and web servers increases. Analyzing those web data, the commercial web sites use the analytic results for marketing and campaign, and non-commercial web sites also use the results to improve the user's services satisfaction. In this paper, the quantitative index is presented to analyze the web sites, and optimized web site design method is also presented through the correlation analysis of index and significance test. From the results for 138 web sites, it is observed that strong plus(+) correlation for visits-unique visitors and page views-average visit duration exists. We also observe the minus(-) correlation between bounce rate and page views per user(or ratio of new visits). In specific, to reduce the bounce rate for users, the strategy to increase the page views and ratio of new visits rather than visits and unique visitors is needed.

A Study on Quality Checking of National Scholar Content DB

  • Kim, Byung-Kyu;Choi, Seon-Hee;Kim, Jay-Hoon;You, Beom-Jong
    • International Journal of Contents
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    • v.6 no.3
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    • pp.1-4
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    • 2010
  • The national management and retrieval service of the national scholar Content DB are very important. High quality content can improve the user's utilization and satisfaction and be a strong base for both the citation index creation and the calculation of journal impact factors. Therefore, the system is necessary to check data quality effectively. We have closely studied and developed a webbased data quality checking system that will support anything from raw digital data to its automatic validation as well as hands-on validation, all of which will be discussed in this paper.

A Keyword Query Processing Technique of OWL Data using Semantic Relationships (의미적 관계를 이용한 OWL 데이터의 키워드 질의 처리 기법)

  • Kim, Youn Hee;Kim, Sung Wan
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.9 no.1
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    • pp.59-72
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    • 2013
  • In this paper, we propose a keyword query processing technique based on semantic relationships for OWL data. The proposed keyword query processing technique can improve user's search satisfaction by performing two types of associative search. The first associative search uses information inferred by the relationships between classes or properties during keyword query processing. And it supports to search all information resources that are either directly or indirectly related with query keywords by semantic relationships between information resources. The second associative search returns not only information resources related with query keywords but also values of properties of them. We design a storage schema and index structures to support the proposed technique. And we propose evaluation functions to rank retrieved information resources according to three criteria. Finally, we evaluate the validity and accuracy of the proposed technique through experiments. The proposed technique can be utilized in a variety of fields, such as paper retrieval and multimedia retrieval.

A Study of the Effects of Wearing Gloves on Grip Strength and Safety (장갑 착용이 악력과 안전에 미치는 영향에 관한 연구)

  • Jung, Hwa-Shik;Koo, Dong-Ho
    • Journal of the Korea Safety Management & Science
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    • v.8 no.4
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    • pp.13-23
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    • 2006
  • Grip strength provides a quick and objective index of the functional integrity of the upper extremities. It is widely used as an assessment measure in physical and rehabilitation medicine. In this study, maximum voluntary grip strength of 20 college students wearing 5 different gloves were measured using Jamar hand dynamometer. The results show that maximum voluntary grip strength was generally reduced when wearing gloves as compared to bare-handed. More specifically, the grip strength was highest when wearing PVC coated glove or bare-handed and getting lowered as wrist band, rubber, leather, and cotton glove in these order. Depending on the measuring posture of grip strength, shoulder height with arm extended forward was higher than the elbow was flexed 90 degree. Moreover, subjects' demographic factors and hand dimensions were not closely related to the grip strength. It is thus recommended that the proper glove should be provided to reduce the negative consequences including dropping a tool, poorer control of a tool. lower quality work, and increased muscle fatigue and in turn to increase the user safety and satisfaction.

Indexing and Retrieval Mechanism using Variation Patterns of Theme Melodies in Content-based Music Information Retrievals (내용 기반 음악 정보 검색에서 주제 선율의 변화 패턴을 이용한 색인 및 검색 기법)

  • 구경이;신창환;김유성
    • Journal of KIISE:Databases
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    • v.30 no.5
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    • pp.507-520
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    • 2003
  • In this paper, an automatic construction method of theme melody index for large music database and an associative content-based music retrieval mechanism in which the constructed theme melody index is mainly used to improve the users' response time are proposed. First, the system automatically extracted the theme melody from a music file by the graphical clustering algorithm based on the similarities between motifs of the music. To place an extracted theme melody into the metric space of M-tree, we chose the average length variation and the average pitch variation of the theme melody as the major features. Moreover, we added the pitch signature and length signature which summarize the pitch variation pattern and the length variation pattern of a theme melody, respectively, to increase the precision of retrieval results. We also proposed the associative content-based music retrieval mechanism in which the k-nearest neighborhood searching and the range searching algorithms of M-tree are used to select the similar melodies to user's query melody from the theme melody index. To improve the users' satisfaction, the proposed retrieval mechanism includes ranking and user's relevance feedback functions. Also, we implemented the proposed mechanisms as the essential components of content-based music retrieval systems to verify the usefulness.

A Study on Psychological Responses and Evaluation of Degree of Satisfaction for Drivers to Traffic Informations Using Driving Simulator (차량시뮬레이터를 이용한 교통정보제공 유형에 따른 이용자 심리적 반응 및 만족도 평가에 관한 연구)

  • Hong, Ji Yeon;Lim, Joon Bum;Song, Byung Kun;Lee, Soo Beom
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.31 no.2D
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    • pp.227-235
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    • 2011
  • At present, the characteristics of drivers are not properly considered when informations are provided via VMS even though the Variable Message Signs(VMS) are one of the key information provision medias on the roads. In this study, the driver's psychological response(stress index) was evaluated using a driving simulator for the position of the VMS provided, the contents of the VMS provided, the size of characters on VMS, and types of VMS expression. It was appeared that the stress is the least when the position of the VMS provided 1.5km proceeded from exit, the contents of the VMS provided are time information and types of VMS expression are character form respectively and the size of characters on VMS is appeared not important. In addition, the change of the users' satisfaction level was measured when increasing the numbers of VMS on unit distance and the size of characters. The size of character was almost not effected in similar to the result of stress index and the satisfaction level increased when increasing the number of VMS on the unit distance. The results of this research can be utilized as basic data for the ITS system design and operation stages.

A Case Study on a Real-Time Enterprise to Improve Operational Efficiency of Medical Institutions - Centering on the Main Process of Seoul St. Mary's Hospital - (의료기관 운영 효율성 제고를 위한 실시간 기업(RTE) 사례 연구 - 서울성모병원 핵심 프로세스를 중심으로 -)

  • Park, Byeong-Tae;Lee, Dong-Hyeon
    • Korea Journal of Hospital Management
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    • v.15 no.3
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    • pp.143-169
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    • 2010
  • This is a case study of Seoul St. Mary's Hospital applying a real-time enterprise (RTE) strategy to improve customer satisfaction and operational efficiency with the main process of medical institutions. The hospital is applying an RTE strategy to get real-time information on occurrences at each contact point of the main process of the medical institution from reservation to discharge through dashboard and to resolve issues through rapid decision-making. The RTE strategy of the hospital has some summaries: First, the hospital has linked a hospital management strategy to the RTE strategy to build a patient-centered treatment process. Second, the hospital has operated a control tower for change management and implementation monitoring in the process of implementing the RTE strategy. Third, the hospital has built systematic RTE-based environment as an application program in which the nU System is linked to Business Processor Renovation (BPR) promoted from 2006 on. Fourth, the hospital is applying a strategy to improve efficiency in operating the hospital by increasing customer satisfaction, removing inefficiency and variability, and managing medical resources efficiently through the RTE strategy. Fifth, it has established an information-sharing system through authority management for each user in terms of RTE information. Sixth, it has supplemented limitations of short-term information of the RTE strategy by linking the key performance index to the cost information system in order to improve performance of the RTE strategy. Seventh, it has improved customer satisfaction and achieved higher performance in improving operational efficiency, as compared with rival hospitals, through the RTE strategy.

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Design and Implementation of Tag Coupling-based Boolean Query Matching System for Ranked Search Result (태그결합을 이용한 불리언 검색에서 순위화된 검색결과를 제공하기 위한 시스템 설계 및 구현)

  • Kim, Yong;Joo, Won-Kyun
    • Journal of the Korean Society for information Management
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    • v.29 no.4
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    • pp.101-121
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    • 2012
  • Since IR systems which adopt only Boolean IR model can not provide ranked search result, users have to conduct time-consuming checking process for huge result sets one by one. This study proposes a method to provide search results ranked by using coupling information between tags instead of index weight information in Boolean IR model. Because document queries are used instead of general user queries in the proposed method, key tags used as queries in a relevant document are extracted. A variety of groups of Boolean queries based on tag couplings are created in the process of extracting queries. Ranked search result can be extracted through the process of matching conducted with differential information among the query groups and tag significance information. To prove the usability of the proposed method, the experiment was conducted to find research trend analysis information on selected research information. Aslo, the service based on the proposed methods was provided to get user feedback for a year. The result showed high user satisfaction.

A Study on the Customer's Use of and Satisfaction with oriental medical services by local resident - Focused on Asan City - (지역 주민의 한방 의료 서비스에 관한 조사연구 - 아산시를 중심으로 -)

  • Kim, Kyoung-Shin;Um, Ji-Tae;An, Jong-Min;Kim, So-Hi;Choi, Mi-Young;Kim, Byoung-Soo
    • Journal of Haehwa Medicine
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    • v.19 no.1
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    • pp.143-151
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    • 2010
  • The purpose of this study is to survey the current status of the oriental medical service satisfaction and needs that the people who utilizing the medical services and suggest the primary factors of consumption and satisfaction in the oriental medical services the city of Asan. We analyze the use and satisfaction of the customers for the oriental medical services with using the questionnaires to the citizens of Asan. The method of this study is that the participants of the survey was 556 people of Asan City. The survey was conducted from August 15th, 2009 to September 15th, 2009(during 30 days) with disease index that specially developed as oriental medicine. The results of this study are as follows: 556 people were responded the survey. 471(84.7%) of respondents were who have ever been treated with oriental medical service and 85(15.3%) of respondents were who have never been treated with oriental medical service. 25(4.7%) of respondents were who doesn't believe the treat of oriental medicine. 76(13.6%) of respondents prefered the oriental medical service. 413(50.1%) of respondents prefered the acupuncture and moxa treatment and 280(33.9%) prefered the herbs. 227(39.6%) of respondents were treated for musculoskeletal disorders The conclusions from this study are as follows: Firstly, it was found that the people who prefer to use oriental medical services usually have one or more of these following diseases: musculoskeletal disorders, paralysis, unclear diseases or injuries. Secondly, the main factor of customers' satisfaction with oriental medical services lies in the age of the user. The more aged, the more high in customers' satisfaction with oriental medical services was found through the survey. The results of this study can be used to develop marketing strategies for oriental medical institutions in the city of Asan.

A Scalable Index for Content-based Retrieval of Large Scale Multimedia Data (대용량 멀티미디어 데이터의 내용 기반 검색을 위한 고확장 지원 색인 기법)

  • Choi, Hyun-HWa;Lee, Mi-Young;Lee, Kyu-Chul
    • Proceedings of the Korea Contents Association Conference
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    • 2009.05a
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    • pp.726-730
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    • 2009
  • The proliferation of the web and digital photography has drastically increased multimedia data and has resulted in the need of the high quality internet service based on the moving picture like user generated contents(UGC). The keyword-based search on large scale images and video collections is too expensive and requires much manual intervention. Therefore the web search engine may provide the content-based retrieval on the multimedia data for search accuracy and customer satisfaction. In this paper, we propose a novel distributed index structure based on multiple length signature files according to data distribution. In addition, we describe how our scalable index technique can be used to find the nearest neighbors in the cluster environments.

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