• Journal of Korean Society for Quality Management
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• v.30 no.4
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• pp.120-136
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• 2002

The CRM is the process of integrated customer management to increase the profitability of firm as a maximizing the consumer's value and supplying the high quality product or service. The Post Information Service Headquarter was recognizing the importance of CRM and constructed the customer relationship management system that based on CRM, steadily has made an endeavor for operating to improve the job operation such as posting, banking and insurance. This research analysed the impact of service quality on the customer satisfaction in the Korea Post Office. First of all, we review the existing literature on measurement of service quality and management. As a result of this review and survey of the employer in post office, nineteen factors emerged as important to the service management of The Korea Post Office; Postal Services, Banking Services, Insurance Services. The regression analysis was utilized for analyzing the influence of service quality factors upon the customer satisfaction. Results show that service quality factors have a statistically significant impact on the customer satisfaction of the Korea Post Office.

• Journal of the Korean Institute of Landscape Architecture
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• v.30 no.6
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• pp.109-118
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• 2003

This design is for the landscape of Busan Yeonje Post Office. The design requirements were: the preparation of an open space, the expression of regional identity, total design concept, and application of environmentally-friendly materials. The Busan Yeonje Post Office is not a just post office building but also a place for people including a communications center, rental offices, and a post office, facilities which require publicity, functionality, and symbolism. Therefore, this design reflected the design requirements, and considered the following to include the theme of "Pleasant messages and a pleasant post office with vitality and comfort. First, the open space was to be increased in the adjacent public vacant lot and street park by pulling back the construction line. In this way, the publicity, accessibility, and spatiality of the prepared open space were strengthened. Second, a sense of place for the landscape was expressed through the image of a wave representing Busan, a coastal town. Recognition of the space was strengthened, while regional identity and the concept of transmission of information were expressed. In addition, Citrus junos Sieb., representing 'Happy news' was Planted as a symbolic tree to denote a meaningful resting Place. Third, with respect to the design of reception facilities, considering the general purposes of the construction, post office stamps, envelopes, and postal delivery persons were portrayed on the walls, decorative walls, and environmental formations respectively The flooring was decorated with stamps and waves in keeping with of the total design concept. Fourth, to select environmentally-friendly materials, soil block and eco-grass block were introduced as major paving materials, and folk kinds of trees were included on site. According to the aforesaid plans, the researcher attempted to convert the public agency and office space characterized by feelings of dullness and rigidity into a soft and vivid outdoor space. It is expected that the location will be an open place in the downtown area and be recognized as a 'shared' space for citizens of Yeonje-gu.

• Proceedings of the Korea Institute of Fire Science and Engineering Conference
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• 2008.04a
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• pp.7-10
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• 2008

Heat release characteristics of live fire load are an important parameter for performance oriented fire safety design of a building. While investigations have been carried out on the fire load and its burning behavior in office, residential and commercial buildings and so on, little effort has been paid for the rational treatment of fire load in post office buildings in Japan. In this report, burning behavior of typical combustible objects in post office buildings are studied by measuring heat release rates of plastic palettes with and without postal envelopes or packages and special containers loading numbers of palettes. The test results suggest that dynamic heat release rate is highly dependent on the condition of palettes especially if they load appropriate amount of postal envelopes or not.

• Korean Management Science Review
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• v.33 no.3
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• pp.1-18
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• 2016

Recently, ordinary mail is decreasing continuously by the development of ICT (Information and Communications Technology) including E-mail, messenger service, and etc. On the contrary, parcel post is increasing by the increase of online shopping, home shopping, and etc. Aside from these changes, the demand for various mail acceptance and delivery means is increasing with the increase of single households and dual-income couples. To overcome these environmental changes, Korea Post installs unmanned post offices which are composed of various unmanned mail acceptance and delivery postal systems. In this paper, we propose the methodological approach for the site selection of unmanned post office among the existing post offices and the installation standard of unmanned postal system considering the operation cost by the mail volume.

• IE interfaces
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• v.15 no.4
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• pp.452-459
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• 2002

The volume of B2C products rapidly increases according to the activation of the electronic commerce. Small and medium electronic commerce companies request the establishment of Parcel Warehouse &Distribution Center(PWDC) that is invested by the post office. This paper presents an economic evaluation method for PWDC from the perspectives fo PWDC and the post office. Two types of warehouses are considered as alternatives for PWDC. One is the conventional warehouse, and the other is the automamic warehouse that is characterized by AS/RS and automatic dispenser system. A benefit/cost analysis method is used to evaluate PWDC since it has the property of public enterprise. A PWDC which will be located in Seoul and adjacent to a concentrated post office is selected as a case study to illustrate the procedure of economic analysis.

• Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.22 no.5
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• pp.103-107
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• 2008

There are about 160 post office buildings of medium and/or large scale in Korea Energy saving and efficient manpower management for the buildings are important. In this paper, patterns of the operation and energy consumption of the post office buildings are analyzed. The authors suggest an integrated and grouped management of the dispersed post office buildings using internet, through which more improved efficiency can be expected.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2006.05a
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• pp.181-184
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• 2006

Recently, the balance of national properties of governmental offices and departments has been in deficit. Moreover, it has been also increasing rapidly. This study focuses on postal administration business which faces the financial crisis. The purpose of our study is to show devices for value improvement of pelt office. Research was based on a domestic post office which was decided to rebuild in Incheon Bupyeong. Research on domestic and foreign cases were carried out, superior cases for benchmarking was regulated so that these can be applied to the post offices to be built or to be remodeled.

• The Transactions of the Korea Information Processing Society
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• v.7 no.9
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• pp.2903-2912
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• 2000

The paper is a design and implementation of the Hybrid Messaging System as integrating electronic mail system and common mail system based on PKI(Public Key Infrastructure), A user writes mail through Web Browser and sends the mail to Web Server. CGHCommon Gateway Interface) program sends the mail that was received through the Web Sever to Post Office Electronic Mail Server using SMTP(SimpleMail Transfer Protocol), The End Process program of the Hybrid Messaging System in a Post Office fetches the mail from the Post Office Electronic Mail Server using POP3 (Post Office Protocol 3), prints it and deliver it to recipients, Also, the Hybrid Messaging System is able to sign the mail with a sign private key that the Certificate Authority publics for users and encrypts the mail with a public key of the Post Office Web Server.

• Korean Management Science Review
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• v.34 no.2
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• pp.1-14
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• 2017

Recently, despite the presence of a large number of people with disabilities, facilities and services for the disabled are insufficient in comparison with the advanced countries. Especially, unmanned facilities and devices are not available for disabled people without help. As interest in disabled people increased, the convenient facilities for the disabled person should be legally installed in the public places. Moreover, social consensus formation and technical approaches are being actively pursued. In this paper, we propose a five-step scenario to use an unmanned post office. Based on the proposed scenario, we present the method to improve the accessibility of the user interface of the unmanned facilities. And we present a plan for establishing the short- and medium-term service models. This plan is expected to be highly practicable because it reflects the current situations of Korea Post and analysis result of the domestic and oversea cases.

• Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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• 2007.11a
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• pp.25-30
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• 2007

Most part of the energy consumption of MIC(Ministry of Information and Communication) is mainly due to operation/maintenance of the post office buildings. In this paper, the pattern of energy consumption & operating status in post office buildings in Korea is analyzed. The authors suggest integrated and grouped management of the dispersed post office buildings using internet, through which we can expect increased efficiency.