• 품질경영학회지
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• 제30권4호
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• pp.120-136
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• 2002

The CRM is the process of integrated customer management to increase the profitability of firm as a maximizing the consumer's value and supplying the high quality product or service. The Post Information Service Headquarter was recognizing the importance of CRM and constructed the customer relationship management system that based on CRM, steadily has made an endeavor for operating to improve the job operation such as posting, banking and insurance. This research analysed the impact of service quality on the customer satisfaction in the Korea Post Office. First of all, we review the existing literature on measurement of service quality and management. As a result of this review and survey of the employer in post office, nineteen factors emerged as important to the service management of The Korea Post Office; Postal Services, Banking Services, Insurance Services. The regression analysis was utilized for analyzing the influence of service quality factors upon the customer satisfaction. Results show that service quality factors have a statistically significant impact on the customer satisfaction of the Korea Post Office.

• 한국조경학회지
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• 제30권6호
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• pp.109-118
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• 2003

This design is for the landscape of Busan Yeonje Post Office. The design requirements were: the preparation of an open space, the expression of regional identity, total design concept, and application of environmentally-friendly materials. The Busan Yeonje Post Office is not a just post office building but also a place for people including a communications center, rental offices, and a post office, facilities which require publicity, functionality, and symbolism. Therefore, this design reflected the design requirements, and considered the following to include the theme of "Pleasant messages and a pleasant post office with vitality and comfort. First, the open space was to be increased in the adjacent public vacant lot and street park by pulling back the construction line. In this way, the publicity, accessibility, and spatiality of the prepared open space were strengthened. Second, a sense of place for the landscape was expressed through the image of a wave representing Busan, a coastal town. Recognition of the space was strengthened, while regional identity and the concept of transmission of information were expressed. In addition, Citrus junos Sieb., representing 'Happy news' was Planted as a symbolic tree to denote a meaningful resting Place. Third, with respect to the design of reception facilities, considering the general purposes of the construction, post office stamps, envelopes, and postal delivery persons were portrayed on the walls, decorative walls, and environmental formations respectively The flooring was decorated with stamps and waves in keeping with of the total design concept. Fourth, to select environmentally-friendly materials, soil block and eco-grass block were introduced as major paving materials, and folk kinds of trees were included on site. According to the aforesaid plans, the researcher attempted to convert the public agency and office space characterized by feelings of dullness and rigidity into a soft and vivid outdoor space. It is expected that the location will be an open place in the downtown area and be recognized as a 'shared' space for citizens of Yeonje-gu.

• 한국화재소방학회:학술대회논문집
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• 한국화재소방학회 2008년도 춘계학술논문발표회 논문집
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• pp.7-10
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• 2008

Heat release characteristics of live fire load are an important parameter for performance oriented fire safety design of a building. While investigations have been carried out on the fire load and its burning behavior in office, residential and commercial buildings and so on, little effort has been paid for the rational treatment of fire load in post office buildings in Japan. In this report, burning behavior of typical combustible objects in post office buildings are studied by measuring heat release rates of plastic palettes with and without postal envelopes or packages and special containers loading numbers of palettes. The test results suggest that dynamic heat release rate is highly dependent on the condition of palettes especially if they load appropriate amount of postal envelopes or not.

• 경영과학
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• 제33권3호
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• pp.1-18
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• 2016

Recently, ordinary mail is decreasing continuously by the development of ICT (Information and Communications Technology) including E-mail, messenger service, and etc. On the contrary, parcel post is increasing by the increase of online shopping, home shopping, and etc. Aside from these changes, the demand for various mail acceptance and delivery means is increasing with the increase of single households and dual-income couples. To overcome these environmental changes, Korea Post installs unmanned post offices which are composed of various unmanned mail acceptance and delivery postal systems. In this paper, we propose the methodological approach for the site selection of unmanned post office among the existing post offices and the installation standard of unmanned postal system considering the operation cost by the mail volume.

• 산업공학
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• 제15권4호
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• pp.452-459
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• 2002

The volume of B2C products rapidly increases according to the activation of the electronic commerce. Small and medium electronic commerce companies request the establishment of Parcel Warehouse &Distribution Center(PWDC) that is invested by the post office. This paper presents an economic evaluation method for PWDC from the perspectives fo PWDC and the post office. Two types of warehouses are considered as alternatives for PWDC. One is the conventional warehouse, and the other is the automamic warehouse that is characterized by AS/RS and automatic dispenser system. A benefit/cost analysis method is used to evaluate PWDC since it has the property of public enterprise. A PWDC which will be located in Seoul and adjacent to a concentrated post office is selected as a case study to illustrate the procedure of economic analysis.

• 조명전기설비학회논문지
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• 제22권5호
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• pp.103-107
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• 2008

전국에 분포되어 있는 중 대형규모의 우체국수는 160국으로 우체국 건물의 에너지 절약 차원에서 건물 설비를 효율적으로 관리하는 것이 매우 중요하다. 본 연구에서는 우체국 건물의 에너지 소비현황과 운용실태를 조사 분석하였으며, 보다 효율적인 건물관리를 위해서는 시스템, 조직, 인력, 운영 등을 유기적으로 통합 관리 할 수 있는 방안이 필요하다. 본 논문에서는 우체국건물의 자원을 통합, 그룹 관리하는 방안으로 인터넷을 이용한 군관리시스템 구축방안을 제시하였으며, 군관리시스템 적용 시 기대되는 경제적 효과를 분석하였다.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2006년도 춘계학술논문 발표대회 제6권1호
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• pp.181-184
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• 2006

Recently, the balance of national properties of governmental offices and departments has been in deficit. Moreover, it has been also increasing rapidly. This study focuses on postal administration business which faces the financial crisis. The purpose of our study is to show devices for value improvement of pelt office. Research was based on a domestic post office which was decided to rebuild in Incheon Bupyeong. Research on domestic and foreign cases were carried out, superior cases for benchmarking was regulated so that these can be applied to the post offices to be built or to be remodeled.

• 한국정보처리학회논문지
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• 제7권9호
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• pp.2903-2912
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• 2000

본 논문은 PKI(Public Key Infrastructure)를 기반으로 기존의 일반 우편과 전자 메일을 통합한 하이브리드 메시징 시스템 설계 및 구현에 관한 것이다. 사용자는 웹 브라우져 상에서 메일을 작성하여 웹서버로 전송하고, CGI(Common Gateway Interface)프로그램은 웹 서버를 통해 받은 메일을 우체국 전자 메일 서버로 SMTP(Simple Mail Transfer Protocol)를 이용하여 전송한다. 관내 우체국에 설치된 하이브리드 메시징 시스템의 후처리 프로그램은 자신의 관내 우체국에서 처리해야할 메일을 POP3(Post Office Protocol 3)프로토콜로 가지고 오고 인쇄한 후 배달한다. 또한 사용자는 인증 기관으로부터 받은 서명 비밀키를 이용하여 전송할 메일을 서명할 수 있으며 우체국 웹서버의 공개키를 이용하여 전송한 메일을 암호화한다.

• 경영과학
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• 제34권2호
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• pp.1-14
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• 2017

Recently, despite the presence of a large number of people with disabilities, facilities and services for the disabled are insufficient in comparison with the advanced countries. Especially, unmanned facilities and devices are not available for disabled people without help. As interest in disabled people increased, the convenient facilities for the disabled person should be legally installed in the public places. Moreover, social consensus formation and technical approaches are being actively pursued. In this paper, we propose a five-step scenario to use an unmanned post office. Based on the proposed scenario, we present the method to improve the accessibility of the user interface of the unmanned facilities. And we present a plan for establishing the short- and medium-term service models. This plan is expected to be highly practicable because it reflects the current situations of Korea Post and analysis result of the domestic and oversea cases.

• 한국조명전기설비학회:학술대회논문집
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• 한국조명전기설비학회 2007년도 추계학술대회 논문집
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• pp.25-30
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• 2007

정보통신부에서 소비되는 에너지는 우체국 건물의 운영에 주고 사용되고 있어, 에너지절약은 건물의 실비를 효율적으로 관리하는 것이 매 중요하다. 이에 우체국 건물의 에너지 소비현황과 운용실태를 조사 분석하였으며, 그 결과 비효율적인 운영체계가 문제점으로 도출되었다. 이 문제점을 개선하기 위하여 시스템, 조직, 인력, 운영 등을 유기적으로 통합 관리 할 수 있는 방안이 필요하다. 본 논문은 도출된 문제점에 근거하여, 인터넷을 이용한 군 관리시스템 도입으로 전국에 우체국 건물의 자원을 통한, Group 관리하는 방안을 제시하였으며, 군(群) 관리시스템 적용 시 얻어지는 예산질감 및 기대효과에 대하여 도시하였다.