• 제목/요약/키워드: role perception

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전력공기업의 직무만족과 성과보수가 경영자신뢰에 미치는 영향관계에서의 조직공정성의 매개효과 검증 (Analysis of the Influence of Job Satisfaction and the Performance-oriented Remuneration in Electric Power Companies on Trust in Manager: Focusing on the Mediating Effect of Organizational Justice)

  • 인재만
    • 벤처창업연구
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    • 제16권5호
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    • pp.143-158
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    • 2021
  • 본 연구의 목적은 전력공기업 직원의 직무만족과 그들에게 지급되는 성과보수가 조직공정성 인식 수준과 경영자 신뢰에 미치는 영향 정도를 검증하여, 직원과 경영자 상호 간의 신뢰수준 제고를 위한 방향을 제시하는데 있다. 직원의 직무만족과 경영자신뢰 간의 유의한 정(+)의 영향 관계, 직원의 직무만족과 조직공정성 인식 간의 유의한 정(+)의 영향 관계 및 조직공정성과 경영자신뢰 간의 정(+)의 영향 관계로 직무만족과 경영자신뢰 간 조직공정성의 매개역할을 확인할 수 있었다. 또한 성과보수는 직접적으로 경영자신뢰에 유의한 영향을 미치지 못했지만, 분배공정성 및 절차공정성에 유의한 부(-)의 영향을 미치는 것으로 나타났으며, 상호작용공정성은 유의미한 영향 관계는 없는 것으로 나타났다. 이는 공기업의 인건비 예산 규모에 대한 정부의 총량적 규제와 공기업 정부경영평가로 인하여 인건비 운영의 자율성이 상당히 제한적이며, 내부 성과평가 절차 및 성과평가 결과에 대한 직원들의 수용성이 낮아, 성과보수에 대한 조직공정성 인식에 부(-)의 영향을 주는 것으로 설명될 수 있다. 또한 직무만족과 경영자신뢰와의 영향관계에서 분배공정성과 상호공정성의 부분매개 효과를 확인하였으나, 절차공정성의 매개효과는 비유의적으로 나타나, 직원들이 공감하고 수용할 수 있는 원활한 상호소통 기반 내부 인사운영시스템의 구축과 운영 필요성은 경영자신뢰에도 상당한 영향을 미칠 수 있음을 확인하였다. 한편, 성과보수와 경영자신뢰 간의 분배공정성과 절차 공정성의 부(-)의 완전매개효과가 유의적으로 확인되어, 직원들이 성과분배 절차 및 분배결과에 대하여 부정적으로 인식하는 경우, 경영자 신뢰에도 부정적으로 영향을 미치고 있음을 보여주고 있다. 경영자들이 직원들에게 신뢰를 받을 수 있는 영향 요인은 다양하지만, 그 중에서 직원들이 본인의 직무에 만족하고, 그들의 노력과 업무성과가 공정하게 평가받으며, 이에 대한 대가를 조직으로부터 받게 될 때, 직원들은 조직을 공정하다고 인식하고, 의사결정권자인 경영자를 신뢰하게 된다는 것을 본 연구의 결과는 시사하고 있다.

『미생』에 나타난 신체 행위소 구조의 이중성에 관한 고찰 - 장그래를 중심으로 (On a "duality" of the Corps-actant structure in Misaeng: with Jang Geurae as the central figure)

  • 송태미
    • 기호학연구
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    • 제57호
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    • pp.211-255
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    • 2018
  • 본 논문은 한때 "노동"을 주제로 한 공론의 장에서 이슈가 되었던 웹툰 "미생"의 '다시 읽기'를 시도하였다. 주인공 장그래의 행위소 구조가 갖는 이중적 성격이 텍스트 전체에 이중적 구조를 부여하며 이는 기존 담론의 장에서 이야기되지 않았던 텍스트 의미를 발견토록 해준다는 것이 우리의 독서 가설이었다. 이는 아즈마 히로키가 그의 포스트모던 문학론에서 이야기한 '탈이야기적 캐릭터' 개념에 기초한 생각이다. 우리는 본 가설을 확인하기 위해 파리학파의 주축을 이루는 기호학자 퐁타뉴의 이론을 적용하여 작품을 분석하였다. 장그래는 발화체 층위의 주체 '캐릭터'와 발화 층위의 주체 '플레이어'로 분열된 이원적 행위소 구조를 보인다. 인물의 이러한 특징을 고려하면 본 작품은 발화체 주체와 발화 주체 간의 '연동/탈연동' 관계를 메타 픽션의 양식으로 보여주는 텍스트로 해석될 수 있다. 캐릭터 층위에서 장그래는 "결핍(현동화)"의 현존양식을 보이지만 플레이어 층위에서 장그래는 "무력감(가능화)"의 현존양식을 보인다. 그의 신체성 또한 이원적 성격을 보이는데 이를 신체-행위소 모델로 나타내면, 캐릭터 층위에서 장그래는 육적 자아와 동일성-자기가 결합된 행위소로, 플레이어 층위에서는 주로 내부수용적 지각을 담당하는 육적 자아와 자기성-자기가 결합된 행위소로 이해될 수 있다. 전자가 주로 '역할'로서 움직이며 외부수용적 지각을 담당한다면 후자는 주로 '태도'로서 움직이며 내부수용적 지각을 담당한다. 이 해리적 성격으로 인해 장그래의 두 '자기'는 환경이 요구하는 가치 체계와 개인의 독자성 사이에서 큰 갈등을 겪지 않고 가치의 재조정을 유도한다. 이는 환경과 '자기' 사이의 갈등을 겪으며 고뇌하는 다른 등장인물들과 뚜렷한 대비를 이룬다. 실효성이 의심되는 규범을 습관적으로 받아들이면 관례가 되지만 문제 제기를 하면 규범 체계는 업데이트될 수 있다. 본 작품의 한 축에는 관례 속에 매몰되어 자기를 잃어버린 인물들이 있고 다른 한 축에는 기존 규범을 해체시키고 체계를 업데이트하는 방식 외에 달리 살 수 없는 장그래가 있다. 장그래는 가치 포화의 시대, 공동체적 가치 공유가 불가능한 이 시대에 개인이 가질 수 있는 여러 가능한 현존양식 가운데 하나를 보여주는 인물이며 이러한 행위소 구조는 또한 발화체 주체보다 발화 주체에 더욱 감정이입하는 오늘날의 독자와 소통한다.

중국 공동주택의 범죄 예방을 위한 디자인과 소비자의 인식에 관한 연구 (A Study on the Crime Prevention Design and Consumer Perception (CPTED) of Multi-Family Housing in China)

  • 콩더신;이동훈;박해림
    • 서비스연구
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    • 제14권1호
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    • pp.63-76
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    • 2024
  • 공동주택은 사람들이 생활하고 거주하는 중요한 장소이자 소통 공간으로서 그 주거 환경의 좋고 나쁨이 주민의 행복감과 안정감에 직접적인 영향을 미치기 때문에 이에 기반한 공동주택의 범죄예방디자인(CPTED)이 필요하다. 하지만, 중국의 범죄 관련 데이터를 대중에게 공개하지 않고 있어 중국의 학자들은 정확한 범죄 데이터에 대한 추가적인 연구를 수행하기 어려운 상황이다. 이로 인해 범죄예방 측면에서 범죄예방디자인의 이론 구축과 적용이 늦어지고 있다. 본 연구는 공동주택의 범죄예방디자인에 대한 소비자의 인식, 각 요소의 중요도, 공동주택 범죄예방디자인 인식개선 방안 등 세 가지 측면을 연구하여 공동주택의 범죄예방디자인 원칙을 효과적으로 개선하고, 공공의 안전을 향상하는 것을 목적으로 하고 있다. 본 연구는 중국 주택 소비자의 범죄예방에 대한 인지도를 파악하기 위해 관련 연구 보고서와 선행문헌을 통해 중국 범죄예방디자인의 현황 및 개발 동향을 조사했다. 또한, 중국 소비자의 공동주택에 대한 범죄예방디자인 인식과 공동주택 범죄예방디자인 각 요소의 중요도 와 인식개선 방안을 파악하기 위해 중국 소비자들을 대상으로 설문조사를 실시하였다. 리커트 척도(Likert Scale)에 기반한 설문 조사와 통계 패키지인 SPSS의 신뢰도 분석을 이용하여 공동주택 범죄예방디자인의 인지 상황, 각 요소의 중요도와 개선 방안을 도출하였다. 본 연구가 실제 효과에 대한 검증이 부족한 점을 고려할 때, 향후 연구에서는 범죄예방디자인의 효과를 검증하고 보다 실질적인 결과를 도출하는 연구가 필요하다. 더불어, 지역 특성에 맞는 안전 솔루션을 도입하고 주민들의 안전 의식을 높이는 교육과 정보 확산을 통해 지역사회의 안전을 촉진하는 방안을 연구하는 것도 중요하다. 연구 결과를 통해 도출된 공동주택의 범죄예방디자인에 대한 인식도와 각 요소의 중요도 및 개선 방안은 향후 중국 지역을 기반으로 한 공동주택 범죄예방디자인 개발에 기초 자료로 활용되길 기대한다.

정교화 가능성 모형에 의한 IT 피교육자 신용 믿음 변화의 종단분석 (An Longitudinal Analysis of Changing Beliefs on the Use in IT Educatee by Elaboration Likelihood Model)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제18권3호
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    • pp.147-165
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    • 2008
  • IT education can be summarized as persuading the educatee to accept IT. The persuasion is made by delivering the messages for how-to-use and where-to-use to the educatee, which leads formulation of a belief structure for using IT. Therefore, message based persuasion theory, as well as IT acceptance theories such as technology acceptance model(TAM), would play a very important role for explaining IT education. According to elaboration likelihood model(ELM) that has been considered as one of the most influential persuasion theories, people change attitude or perception by two routes, central route and peripheral route. In central route, people would think critically about issue-related arguments in an informational message. In peripheral route, subjects rely on cues regarding the target behavior with less cognitive efforts. Moreover, such persuasion process is not a one-shot program but continuous repetition with feedbacks, which leads to changing a belief structure for using IT. An educatee would get more knowledge and experiences of using IT as following an education program, and be more dependent on a central route than a peripheral route. Such change would reformulate a belief structure which is different from the intial one. The objectives of this study are the following two: First, an identification of the relationship between ELM and belief structures for using IT. Especially, we analyze the effects of message interpretation through both of central and peripheral routes on perceived usefulness which is an important explaining variable in TAM and perceived use control which have perceived ease of use and perceived controllability as sub-dimensions. Second, a longitudinal analysis of the above effects. In other words, change of the relationship between interpretation of message delivered by IT education and beliefs of IT using is analyzed longitudinally. For achievement of our objectives, we suggest a research model, which is constructed as three-layered. While first layer has a dependent variable, use intention, second one has perceived usefulness and perceived use control that has two sub-concepts, perceived ease of use and perceived controllability. Finally, third one is related with two routes in ELM, source credibility and argument quality which are operationalization of peripheral route and central route respectively. By these variables, we suggest five hypotheses. In addition to relationship among variables, we suggest two additional hypotheses, moderation effects of time in the relationships between perceived usefulness and two routes. That is, source credibility's influence on perceived usefulness is decreased as time flows, and argument quality's influence is increased. For validation of it, our research model is tested empirically. With measurements which have been validated in the other studies, we survey students in an Excel class two times for longitudinal analysis. Data Analysis is done by partial least square(PLS), which is known as an appropriate approach for multi-group comparison analysis with a small sized sample as like this study. In result. all hypotheses are statistically supported. One of theoretical contributions in this study is an analysis of IT education based on ELM and TAM which are considered as important theories in psychology and IS theories respectively. A longitudinal analysis by comparison between two surveys based on PLS is also considered as a methodological contribution. In practice, finding the importance of peripheral route in early stage of IT education should be notable.

조직간 정보시스템에서 지각한 상호작용성이 조직애호도에 미치는 영향 (A Study on the Effects of Perceived Interactivity with Inter-Organizational System on the Organization Loyalty)

  • 최복연;김동태
    • Asia pacific journal of information systems
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    • 제23권1호
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    • pp.45-63
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    • 2013
  • The purpose of this research is on the identification of the effects of perceived interactivity formed by the electronic collaborative referral system on the organizational loyalty. Two channels through which the effects proceeded were investigated. One is the "system channel" which consists of "interactivity of the inter-organizational system ${\rightarrow}$ intention of using the system ${\rightarrow}$ organization loyalty" (hypothesis 1, 2), that is the channel which anticipates that a better understanding on the interactivity of the inter-organizational system makes the intention of the using the system strong, and this strong intention results the higher organization loyalty. The other is "organization channel" which consists of "interactivity of the inter-organizational system ${\rightarrow}$ perceived interactivity on the counterpart ${\rightarrow}$ perceived relation benefits with the counterpart ${\rightarrow}$ organization loyalty" (hypothesis 3, 4, 5). The channel means that as the perceived interactivity of users on the inter-organizational system becomes greater, the perceived interactivity with the counterpart is increasing. And this makes the users feel that more benefits can be obtained by the relationship with system providing organization, and finally makes the organization loyalty that is the intention to maintain the relationship greater. The corroborative evidence data confirm the two channels are obtained by questing on the electronic referral system of Samsung Medical Center to the doctors of the first and second collaborated hospitals or clinics, and by analyzing statistically. The verification result for the "system channel" showed that as the perception on the interactivity of inter-organizational system was increasing, the intention for consistent using increased(support hypothesis 1), and then the organization loyalty that is the relationship maintaining indication by using the referral system also increased(support hypothesis 2). And the confirmation result for the "organization channel" indicated that the perceptive interactivity on the counterpart increased as the understanding on the interactivity of inter-organizational system increased(support hypothesis 3), consecutively, with the intuitive relation benefits increase with the counterpart(support hypothesis 4) the organization loyalty means the intention to maintain the relationship was confirmed to increase(support hypothesis 5). These results demonstrate that when the perceived interactivity in using many systems at the collaboration between organizations is increasing, the positive image on the systems creates the consistent system using intention, and the positive image increases the wants for preserving the relationship with counter organization. In addition, the perceived interactivity of inter-organizational system users affects directly on the perceived interactivity of the counter organization, so the important role of inter-organizational system in promoting the interactivity between cooperative counterparts was recognized. And the perceived interactivity on the counter organization become greater, the influence on the perceived benefits from cooperation is positive. Therefore, the perceived interactivity by using inter-organizational system was confirmed as a prerequisite for the continuous relationship.

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상호작용적 작품에서 놀이속성: 모리스 베나윤(Maurice Benayoun)의 작품을 중심으로 (Attributes of "Play" in Interactive Art: Interpreting Maurice Benayoun's Artworks)

  • 박연숙
    • 미술이론과 현장
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    • 제15호
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    • pp.83-109
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    • 2013
  • The study mainly discusses appreciation of interactive art works seen from the perspective of play attributes that make spectators glimpse the truth of things. The general studies of interactivity, as one of remarkable features in contemporary art, are regarding the relation between the effects of digital media and interactivity as well as video games. From the preceding discussion, I analyze the effects of the appreciating interactive art works which are focused on new sensory systems, the methods to intuit the essence of the art works. Based on the concept, as I investigate the play attributes found in the interactive art works, this study gives attention to the possibility that if the spectators can reach the inherent aspects of interactive art works, while interacting them. Thus to discuss the properties of the play, this article studies play concept of Johan Huizinga(1872-1945), psychologist and anthropologist and play theory of Hans Georg Gadamer(1900-2002) who considers play as a metaphor for art. As Huizinga thinks acting is the important attribute of play, Gadamer argues whenever the term 'play' is used, we should think about 'to-and tro movement' and the movement is absence of goal as well as endlessly renews through repetition. Then what we should pay attention to, seeing the essence of art and play as similar? That is, Gadamer claims, we can understand the truth of things through the play. To apply the play concept to the interactive art works, I research the works of Maurice Benayoun(1957 - ), French interactive artist. By employing interactivity, he attempts to extend and affect the experience of his art works to one of social phenomenon. Striving this, spectators can widen and deepen the breadth of their intuition and recognize the essence of art works. It is the interactive art works that can be the apex of the transformation of structure from the play to the art. The endless repetitive process of play, which is free creation-annihilation process, is similar with the interactive experience of spectators that is variable, de-centered, and multi-sensory. The pure action of the play lets us recognize, sense and accept the world and through the system of interactive art experience, we can expand the horizons of perception. Interactive art works with these play attributes are capable of playing the role that the spectators glimpse the truth of things and experience the world around them.

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공급사슬관리의 예측전략과 지연전략 선택을 위한 프로파일링 접근법 (Profiling Approach for the Choice between Speculation and Postponement Strategy in Supply Chain Management)

  • 강성욱;김규배
    • 유통과학연구
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    • 제12권4호
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    • pp.47-54
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    • 2014
  • Purpose - The postponement strategy, which delays the form, place, and production of products as late as possible, has been widely considered as a competitive supply chain management scheme in an era of mass customization and modular manufacturing. An interesting business phenomenon is that not all manufacturing/logistics firms choose the postponement strategy. Given that postponement is a counter-measure to speculation, which has some advantages under certain environments, the current imprudent inclination toward the postponement strategy may cause firms to lose the potential of the speculation strategy, an alternative strategy in supply chain management. Building on the logistics and manufacturing literature, this study examines characteristics of two contrasting strategies, postponement and speculation, and major factors favoring each strategy. Research design, data, and methodology - We apply the profiling approach to two business cases, HP printer and LG mobile phone. The profiling approach is a method of choosing a particular strategy aligned with environmental factors. While various approaches have been used to check the fit between a business strategy and environmental factors, the literature on manufacturing strategy and logistics has commonly adopted the profiling approach. Major factors used in profiling variables are derived from the literature. Two samples, HP printer and LG mobile phone, are selected, because they represent major characteristics appropriate for each strategy. The profiling is based on data from semi-organized interviews with managers. Results - The profiling approach shows that the postponement strategy is a suitable one for HP printers. Most factors, such as product life cycle, large production volume, low-price, product value, and monetary density, support delaying end products until as late as possible. Despite some exceptions, such as delivery time and economy of scale, our analysis states that the overall profile of HP printer is favorable for the postponement strategy. On the other hand, LG mobile phone may adapt the speculation strategy. Although it has large production volume and low delivery frequency, most characteristics support the speculation strategy for this product. An interesting finding is that, despite common perception that advanced technology products such as mobile telephones favor the postponement strategy, profiling proposes the speculation strategy for this product. Conclusions - Our analysis shows that speculation is not the universal option for supply chain management, and that, when choosing a specific strategy, one should consider many factors simultaneously. A major implication of our work is to emphasize the role of environmental factors such as supply chain variables in choosing an inventory strategy, and the importance of fit rather than solely strategic orientation. A theoretical contribution is to demonstrate the benefit of the simultaneous consideration of business variables in choosing specific strategies. For practitioners, our work leads us to consider the existence and the potential of speculation as a counter-measure to postponement. In addition, the comprehensive framework in this research may be instantly used in examining a practical strategy.

페미니즘 관점으로 본 안느 테레사 드 키어스매커(Anne Teresa De Keersmaeker)의 <로사스 댄스 로사스 Rosas danst Rosas>, <에레나의 아리아 Elena's Aria> 작품 분석 연구 (A Study on the Feminism Represented in Anne Teresa De Keersmaeker's Works)

  • 정수동
    • 트랜스-
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    • 제5권
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    • pp.83-111
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    • 2018
  • 본 연구는 유럽 현대무용의 여성 안무가인 안느 테레사 드 키어스매커(Anne Teresa De Keersmaeker)의 초창기 작품 <로사스 댄스 로사스 Rosas danst Rosas>, <에레나의 아리아 Elena's Aria>를 페미니즘 관점으로 분석하는 것을 목적으로 한다. 18세기부터 시작된 페미니즘(Feminism)운동은 여성에 대한 시각과 인식을 변화시켰고 이후 예술작품 속 여성은 나약한 이미지보단 강인하고 독립성을 띈 모습들이 많이 보였다. 이러한 시대적 흐름 속 페미니즘의 영향은 현재 여성예술가들의 활동이 두드러지게 변할 수 있는 의의를 제공하였다. 이에 사회 문화적 흐름에서의 페미니즘 시각으로 작품 속 여성 무용수의 이미지와 역할을 조명할 필요성을 느끼며 본 연구를 시작하였다. 안느 테레사 드 키어스매커의 작품에 나타나는 페미니즘을 분석한 결과는 다음과 같다. 두 작품에서 가장 두드러지게 나타나는 페미니즘은 급진주의 페미니즘, 포스트모던 페미니즘이었다. 이러한 결과는 <로사스 댄스 로사스>에서 여성무용수의 신체적 억압을 통해 자유의지의 해방적 요소로 급진주의 페미니즘으로 나타났으며 <에레나의 아리아>에서는 여성의 신체 억압이 자유의지의 해방으로 해석되어 급진주의 페미니즘으로 해석되었다. 이와 같이 안느 테레사의 작품을 페미니즘 관점으로 해석한 결과 1980년대 이후에 대두된 페미니즘 이론들과의 상관성 및 영향이 도출됨을 확인할 수 있었다. 이러한 결과를 통해 그녀의 안무철학과 방향성을 탐색 할 수 있는 또 다른 시각과 영역이 확장 될 수 있는 가능성을 제시하였으며, 국내에는 그녀를 다양한 시각으로 접근한 연구 및 분석 자료가 전무한 실정에서 새로운 관점 및 시각의 필요성을 재차 확인할 수 있었다. 본 연구자는 페미니즘의 시각으로 안느 테레사를 연구함으로서 현 시대 여성과 남성무용가들이 생산하는 다양한 이미지들이 바로 소멸하여 의미를 잃지 않고 상생하며 발전할 수 있는 계기가 되기를 바란다.

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회복력 (Resilience) 개념 개발 (Concept Development of Resilience)

  • 김혜성
    • 대한간호학회지
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    • 제28권2호
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    • pp.403-413
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    • 1998
  • The Resilience is described as the personal capacity which brings psychosocial comeback. The role of nursing is to do its best to rehabilitate patients and to explore the individual in order to promote patients psychosocial change. However, as the current nursing is heavily physical nursing oriented, the identity of the nursing would be lost. Therefore this researcher reviewed if the concept of resilience can be applied to the nursing after examing the concept of resilience by Documents and Fieldwork. The methodology of this research is Hybrid Model developed by Schwartz-Barcott and Kim for the concept development and analysis. The process and procedure consist of The Theoretical Phase, The Fieldwork Phase and The Final Analytical Phase in accodance with the Hybrid Model. The followings the summary of the Research. 1. The Concept of Resilience Finally Analyzed by Documents and Fieldwork (1) The Redefinition of Resilience The resilience is the latent psychosocial capacity which minimize the negative emotion and promote the adaptation under adversity. Resilience appears as cognitive, emotional and behavioral response in the course of changing from negative response to positive response through the interaction of the individual and the enviroments in a given time. Resilience changes and decreases according to time and situation and it can be nurtured. Resilience is the higher concept including hardiness, sense of coherence and self-strength which maintain the health under stress. (2) The Attribute of Resilience The attribute of resilience was devided into psychological and social dimension. In psychological attributes, there are admittion of reality of situation, denial of negative emotion, desire to live, responsibility, confidence, courage, hope, pursuit of positive meaning, identification and pursuit of goal, self-esteem, reception, spontaneity, planning, positiveness, will power, flexibility and creativity. In social attributes, there are a sense of belonging, perception of social support and active social relations. (3) The Process of Resilience There are 4 resilience phases which were the process minimizing the possibility of the negative chain reactions under adversity, the process minimizing the negative emotion under adversity, the process gaining the desire to live and the process exposing the active social relations. 2. The Application Possibility of Resilience Concept to Nursing The resilience concept is the psychosocial capacity with which an individual manages adversity. As many nursing scientists have developed nursing theory based on this capacity and the identification of nursing has been established in this field, resilience is not the new conception in nursing. However, since resilience appears in the attributes related with the resilience process concretely, it would help a lot when nurses execute psychosocial nursing.

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외래 간호인력 업무활동 수행도와 중요도 분석;종합병원${\cdot}$종합전문요양기관 중심으로 (A Study on the Performance and the Importance of Ambulatory Nursing Activities)

  • 황혜영;박정혜;김지수;전인숙;배경옥;서미숙;양우정;정문영;채지선;홍지연;김문실
    • 간호행정학회지
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    • 제13권1호
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    • pp.109-117
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    • 2007
  • Purpose: This study focused on analysing the performance and the perception of importance about workload of ambulatory nurses and nurse-aides for quality of nursing. Method: The subjects of this study were 126 ambulatory nurses and 117 nurse-aides in 6 secondary and 4 tertiary hospitals. The method of data collection was used the questionnaire. Result: As a result, First, nurses' activities that the performance score is above 3.0 are reception, guidance, reservation, confirm, checking medical record, operating report, explanation of disease, explanation of examination discuss with medical part, discuss with supporting part, solving patient problem environment management, and paper work. And the other side, those of nurse-aides are reception, guidance, reservation, preparation for clinic, assistant for clinic, preparation for examination, material transfer & receipt, confirm, checking medical record, and arrangement. Second, nurses-aids perceive above 3.0 performance score activities to be important for themselves. Finally, nurses perceive three categories of patient education/counselling, patient advocacy and quality improvement to be more important and higher performance when compared with nurse-aides. Conclusions: Ambulatory nurse's important nursing activities are therapeutic care, patient education/counselling, patient advocacy, communication, personal management, quality improvement.

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