• Title/Summary/Keyword: relationship with client

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A Study on the Effects of Medical service facilities Location strategy on the Customer's Satisfaction : Focused on Mediation Effect of the Location's Marketability (의료서비스시설 입지전략이 고객만족에 미치는 영향 : 입지시장성의 매개효과를 중심으로)

  • Kim, Duck-Ki
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.2
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    • pp.530-547
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    • 2018
  • This study examines the importance of location and transportation in the operation of small- and medium-sized hospitals in the rapidly changing clinical environment. Approximately 350 persons were surveyed for approximately 40 days from July-August 2017, and responses were analyzed using SPSS and AMOS Statistical Package for 335 parts excluding 8 parts of 343.The main research results were as follows: First, a hypothesis was adopted that the attractiveness of building materials will positively affect customer satisfaction. Second, the hypothesis that transport infrastructure has a significant impact on customer satisfaction was rejected. Third, the hypothesis that the building appeal will positively affect the site was supported. Fourth, the hypothesis that transport infrastructure will have a significant impact on location marketability was supported. Fifth, the hypothesis that location marketability will significantly impact customer satisfaction was supported. Sixth, the hypothesis that the relationship between the site and customer satisfaction with the relationship between the client and the client is explained is partly attributable to the fact that there is a partial function. The assumption that the relationship between traffic infrastructure and customer satisfaction was confirmed. The hypothesis that the relationship between traffic infrastructure and customer satisfaction was supported. This research focuses on small- and medium-sized hospitals located in Seoul, which does not include the recognition of patients' awareness of the location and transportation of small- and medium-sized hospitals. Moreover, this study has the limitation in analyzing patient satisfaction, rather than the objective data of the financial management performance of the hospital. The results of this study could provide the basis for selecting the future locations of health care facilities.

Social Workers' ethical beliefs and experiences -Focused on Client-Worker Dual Relationships- (사회복지사의 윤리적 신념과 경험에 관한 연구 -이중관계(dual relationship)를 중심으로-)

  • Kim, Jin Sook;Jang, Yeon Jin
    • Korean Journal of Social Welfare Studies
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    • v.43 no.2
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    • pp.235-266
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    • 2012
  • This study has surveyed 379 social workers to recognize how much they believe their behaviors are ethical related to dual relationship and how many they have experienced dual relationships with their clients. In addition, we also examined if there were significant differences in social workers' beliefs and experiences according to their socio-demographic characteristics and organizational properties. To accomplish this purpose, we conducted frequency analysis, single sample t-test and one-way analysis of variance focusing on sexual, bartering and private relationships. Respondents tend to have a little permissive attitude about dual relationships while they little experienced of them. Social workers's beliefs and experiences are different depending on gender, education level, work experience, position, training experience of ethics and service target. From these results, it suggested that code of ethics for social workers and the curriculum of social work ethics should be revised reflecting on present field situation and inspiring ethical sensitivity.

User-Class based Service Acceptance Policy using Cluster Analysis (군집분석 (Cluster Analysis)을 활용한 사용자 등급 기반의 서비스 수락 정책)

  • Park Hea-Sook;Baik Doo-Kwon
    • The KIPS Transactions:PartD
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    • v.12D no.3 s.99
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    • pp.461-470
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    • 2005
  • This paper suggests a new policy for consolidating a company's profits by segregating the clients using the contents service and allocating the media server's resources distinctively by clusters using the cluster analysis method of CRM, which is mainly applied to marketing. In this case, CRM refers to the strategy of consolidating a company's profits by efficiently managing the clients, providing them with a more effective, personalized service, and managing the resources more effectively. For the realization of a new service policy, this paper analyzes the level of contribution $vis-\acute{a}-vis$ the clients' service pattern (total number of visits to the homepage, service type, service usage period, total payment, average service period, service charge per homepage visit) and profits through the cluster analysis of clients' data applying the K-Means Method. Clients were grouped into 4 clusters according to the contribution level in terms of profits. Likewise, the CRFA (Client Request Filtering algorithm) was suggested per cluster to allocate media server resources. CRFA issues approval within the resource limit of the cluster where the client belongs. In addition, to evaluate the efficiency of CRFA within the Client/Server environment the acceptance rate per class was determined, and an evaluation experiment on network traffic was conducted before and after applying CRFA. The results of the experiments showed that the application of CRFA led to the decrease in network expenses and growth of the acceptance rate of clients belonging to the cluster as well as the significant increase in the profits of the company.

A Single Case Study of Enneagram Counseling for Adult Women Experiencing Interpersonal Conflict (대인관계 갈등을 경험하고 있는 성인여성에 대한 에니어그램상담 단일사례연구)

  • Bae, Na-Rae
    • Journal of the Korea Convergence Society
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    • v.13 no.4
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    • pp.293-298
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    • 2022
  • This study is a case study using the Enneagram counseling technique for adult women who are having difficulties in interpersonal relationships. As a result of the analysis, the client learned how to express emotions and thoughts without suppressing the interpersonal difficulties they are currently experiencing at work. Focusing on the current task, he looked at what he was obsessed with in the most difficult and difficult situation, and confirmed that he realized that he had become obsessed with the interaction of distorted emotions and thoughts of the ego. During the counseling process, the client looked back on herself and realized a new communication method, understood her personality change, social interaction and attitude change in order to restore confidence, and also showed changes in relationship formation with co-workers.

A Study on IT Service Management Based on ITIL with Consideration of IT Governance Structures : Focused on A Case Study of Manufacturing Company (IT 거버넌스 체계를 고려한 ITIL 기반의 IT 서비스 관리에 관한 연구 : 제조업 사례 중심으로)

  • Oh, Hwa-Seog;Cho, Chi-Woon
    • Journal of the Korea Safety Management & Science
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    • v.12 no.1
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    • pp.149-159
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    • 2010
  • Unknowingly, the relationship between IT departments and their internal customers becomes that of client-supplier based on the mechanisms of marketing and competition. In addition, due to enhanced focus on the customer in the planning, development, and delivery of information service, IT service management(ITSM) has become increasingly important. These days IT management is focusing particularly on the 'de-facto' standard ITIL (IT Infrastructure Library) for implementing ITSM. It is linked as a part of CobiT’s 'deliver and support' domain, which is a framework of IT governance, and ISO/IEC 20000 is a unique international certification standards on the ITSM. This paper proposes the strategy and procedure for ITSM implementation based on ITIL with consideration of IT governance structure for manufacturing industries. It also presents a case study to share the lessons learned and results of an ITSM project.

Formation-Keeping of Multiple Robots using Chained-Poles (연결극점을 이용한 다중로봇의 대형유지)

  • Kwak, Jae-Hyuk;Kang, Hyun-Deok;Kim, Chang-Hwan
    • The Journal of Korea Robotics Society
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    • v.4 no.3
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    • pp.218-224
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    • 2009
  • We propose a formation-keeping and changing methods for outdoor multiple mobile robots in chained form. Our proposed method is designed to maintain the follower to its desired distance and orientation with respect to the pole using the concept of virtual force such as potential field. The client robots use a behavior-based control to perform kinematic control to keep formation under the centralized system in our software framework. The relationship of each poles that is expressed by set of distance and angle is the description of the formation type and the type converting is performed using this set. In addition, we also examine the stability and capability in the simulation and experiments with real robots.

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A Study on the Social Workers' Attitude Toward Social Activism and Their Actual Behavior (사회복지사들의 사회행동에 대한 태도 및 행위 조사연구)

  • Lee, Tae-Young
    • Korean Journal of Social Welfare
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    • v.49
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    • pp.62-94
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    • 2002
  • The purpose of this study is to understand the current state of social activist behavior of social workers, and to confirm the historic concern within social work that the continued striving to become more professionalized will decrease or destroy its commitment to social activism and to serve for the poor. Concerned with first question, this study, based on survey data, finds that social worker's activist orientation is not low, but their level of actual participation is not high, and they favor a consensus strategy rather than conflict one. In regard to the relationship between professionalization and social activism, it is found that professionalization variables are not a consistent predictor in explaining social workers' activist behavior. Rather social workers' socio-economic characteristics variables and the kinds of agency and client they are working for are found to be more important factors. So it cannot be said that professionalization is not compatible with social activism as far as this study is concerned.

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Helping Health Care Providers Recognize and Respond to Sensitive Issues

  • Choi, Hee-Seung;Mayahara, Masako;Rasamimari, Amnuayporn;Norr, Kathleen F.
    • Perspectives in Nursing Science
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    • v.8 no.2
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    • pp.121-128
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    • 2011
  • Sensitive issues are both common and problematic for health care providers because sensitive issues may interfere with the future provider-client relationship and effective care. Most current training for providers focuses on a particular issue, but this is inadequate because many issues may be sensitive, and which issues will be sensitive is unpredictable. We argue that issues become sensitive when they activate one or more of three common triggers, fear, stigma, and taboo. A cycle of negative internal and interpersonal responses to the sensitive issue often leads to unresolved health issues for clients and stress and feelings of inadequacy for providers. We recommend integrated pre-service and in-service skill building to help individual health care providers respond appropriately to a wide variety of sensitive issues. We also identify specific policies and procedures to strengthen organizational support for caregivers so that providers can address these sensitive issues effectively with their clients.

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A Study on Criteria of Selecting Artwork According to Artwork's Location in Architectural Space (건축공간내 미술장식품의 설치위치에 따른 선정요인에 관한 연구)

  • 김남효
    • Korean Institute of Interior Design Journal
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    • no.39
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    • pp.20-27
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    • 2003
  • The purpose of this study is to provide a practical guide for selecting architectural artwork and analyze relationship between artwork and interior space & facade. The problems with many outdoor artwork did not make the characteristics of the specific environment and did not form a big flow in the urban contextualism. Choosing the artwork, architectural environment for artwork is very much part of the designers' task. When artwork is to be specifically acquired for a particular projects, designer and client must work together to make choices and plan placement. The data are collected through evaluation surveys of college students and graduate students majoring in interior architecture & design, and analyzed by using SPSS-WIN program to find the major characterized factors. It is concluded that architectural artwork should be constituted with nine major factors of interior space - theme/scale, situation/contemporay accord, finished materials harmony, line/two-three dimensional form, proportion/rhythm, sequence, natural/artificial form, abstract/reality expression, originality - and eight major factors of facade - situation, abstract/reality expression, finished materials harmony, theme/sequence, natural/artificial form, proportion/rhythm, static/dynamic expression, originality/. contemporay accord.

Analysis of PMIS Users Satisfaction and Loyalty Using Structural Equation Model

  • Kim, Min-Cheol;Lee, Hyung-Il;Cho, Sang-Ho;Kim, Ju-Hyung
    • Architectural research
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    • v.23 no.1
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    • pp.1-10
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    • 2021
  • Project management information systems (PMIS) have been implemented to support cooperation among the participants of construction projects. Unlike other information systems used by members from an organization with similar culture and business environment, the PMIS are members from one-off fragmented project organization with diverse professional background. Successful operation is significantly affected by the tendencies of client's side and individual awareness of participants. In this regard, it is imperative to evaluate the success of the system based on the individual characteristics of PMIS users. Thus, this study proposes a method for determining the system success by analyzing the extent of the effects of system factors such as System Quality, Information Quality, and Service Quality and individual factors such as a user's IT application ability, Extrinsic Motivation to achieve User Satisfaction, and loyalty. Accordingly, a structural equation model (SEM), an effective tool to examine of the comprehensive structure of a causal relationship, is applied for analysis because the internal awareness of individuals is established as a variable.