Browse > Article
http://dx.doi.org/10.5659/AIKAR.2021.23.1

Analysis of PMIS Users Satisfaction and Loyalty Using Structural Equation Model  

Kim, Min-Cheol (Department of Architectural Engineering, Hanyang University)
Lee, Hyung-Il (NH Investment & Securities)
Cho, Sang-Ho (Tomoon Architects & Engineering)
Kim, Ju-Hyung (Department of Architectural Engineering, Hanyang University)
Publication Information
Architectural research / v.23, no.1, 2021 , pp. 1-10 More about this Journal
Abstract
Project management information systems (PMIS) have been implemented to support cooperation among the participants of construction projects. Unlike other information systems used by members from an organization with similar culture and business environment, the PMIS are members from one-off fragmented project organization with diverse professional background. Successful operation is significantly affected by the tendencies of client's side and individual awareness of participants. In this regard, it is imperative to evaluate the success of the system based on the individual characteristics of PMIS users. Thus, this study proposes a method for determining the system success by analyzing the extent of the effects of system factors such as System Quality, Information Quality, and Service Quality and individual factors such as a user's IT application ability, Extrinsic Motivation to achieve User Satisfaction, and loyalty. Accordingly, a structural equation model (SEM), an effective tool to examine of the comprehensive structure of a causal relationship, is applied for analysis because the internal awareness of individuals is established as a variable.
Keywords
Structural Equation Model; PMIS; Satisfaction; Loyalty; System Quality;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Checkland, P., & Holwell, S. (1997). "Information, systems and information systems: Making sense of the field."
2 Chung, B. Y., Skibniewski, M. J., Lucas Jr, H. C., & Kwak, Y. H. (2008). "Analyzing enterprise resource planning system implementation success factors in the engineering-construction industry." Journal of Computing in Civil Engineering, 22(4): 373-83.   DOI
3 Chung, B. Y., Skibniewski, M. J., & Kwak Y. H. (2009). "Developing ERP systems success model for the construction industry." Journal of Construction Engineering and Management, 135(3): 207-17.   DOI
4 Compeau, D. R., & Higgins, C. A. (1995). "Computer self-efficacy: Development of a measure and initial test." MIS Quarterly, 19(2): 189-211.   DOI
5 DeLone, W. H., & McLean, E. R. (1992). "Information systems success: The quest for the dependent variable." Information Systems Research, 3(1): 60-95.   DOI
6 DeLone, W. H., & McLean, E. R. (2003). "The DeLone and McLean model of information systems success: A ten-year update." Journal of Management Information Systems, 19(4): 9-30.   DOI
7 Deng, Z., Lu, Y., Wei, K. K., & Zhang, J. (2010). "Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China", International Journal of Information Management, 30: 289-300.   DOI
8 Ein-Dor, Segev. & Steinfeld (1981). "Organizational context and the success of management information systems." Management Science, 24(10): 1064-1077.   DOI
9 Garrity, E. J., Glassberg, B., Kim, Y. J., Sanders, G. L., & Shin, S. K. (2005). "An experimental investigation of web-based information systems success in the context of electronic commerce." Decision Support Systems, 39(3): 485-503.   DOI
10 Goodman, J. (1989). "The nature of customer satisfaction." Quality Progress, 22(2): 37-40.
11 Huitt, W. (2001). "Motivation to learn: An overview." Educational Psychology Interactive.
12 Igbaria, M., & Nachman, S. A. (1990). "Correlates of User Satisfaction with end user computing." Information and Management, 19(2): 73-82.   DOI
13 Jang, H. (2010). "Analysis of pedestrian-streetscape image in commercial district using Structural Equation Model." Department of Transportation Engineering Graduate School, Myongji University.
14 Kim, Y. (2012). "The Structural Equation Model validation of social anxiety, empathy, social skills, anger-expressive form, interpersonal relationships satisfaction affecting the euphoria of college students." Department of Education Graduate School, Yeungnam University.
15 Lawrence, M., & Low, G. (1993). "Exploring individual User Satisfaction within user-led development." MIS Quarterly, 17(2): 195-2.   DOI
16 Lee, S. K., & Yu, J. H. (2012). "Success model of project management information system in constr uc tion." Automation in Construction, 25: 82-93.   DOI
17 Lee, S. K., & Yu, J. H. (2011). "Critical Success Factors for Project Management Information System in Construction." Journal of Construction Engineering and Project Management, 1: 25-30   DOI
18 Li, E. Y. (1997). "Perceived importance of information system success factors: A meta analysis of group differences." Information and Management, 32: 15-28.   DOI
19 Lucas(1982). The Impact of Office Automation on the Organization: Some Implications for Research and Practice," Communications of the ACM, 25(11): 838-847.   DOI
20 Meyers, B. L., Kappelrnan, L. A., & Prybutok, V. R. (1997). "A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment." Information Resources Management Journal: 6-26.
21 Nelson, D. L. (1990). "Individual adjustment to information-driven technologies: A critical review." MIS Quarterly, 14(1): 79-100.   DOI
22 Oliver, R. L. (1980). "A cognitive model of the antecedents and consequences of satisfaction decisions." Journal of Marketing Research, 17(4): 460-469.   DOI
23 Oliver, R. L, & Linda, G. (1981). "Effect of satisfaction and its antecedents on consumer preference and intention." Advances in Consumer Research, 8(1): 88-93.
24 Petter, S., Delone, W., & Mclean, E. R. (2013). "Information systems success: The quest for the independent variables." Journal of Management Information Systems, 29(4): 6-61.
25 Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). "Service Quality: A measure of information systems effectiveness." MIS Quarterly, 19(2): 173-188.   DOI
26 Raymond, L., & Bergeron, F. (2008). "Project management information systems: An empirical study of their impact on project managers and project success." International Journal of Project Management, 26(2): 213-21.   DOI
27 Santhanam, R., & Hartono, E. (2003). "Issues in linking information technology capability to firm performance." MIS Quarterly, 27(1): 125-153.   DOI
28 Shin, G. K., & Sohn, S. J. (2011). "The impact of innovation propensity and IT application ability on the adoption of the home trading system." Korean Journal of Accounting Research, 16(1): 207-226.
29 Woolfolk, A. (2012). Educational Psychology, Allyn and Bacon.
30 Williams, L. J., Vandenberg, R. J., & Edwards, J. R. (2009). "Structural Equations Modeling in management research: A guide for improved analysis." The Academy of Management Annals, 3(1): 543-604.   DOI
31 Yalowitz, S. S. (2002). "Personality and motivation in visitor satisfaction." Visitor Studies Today, 5(1): 14-17.
32 Yang, Y. C., Park, C. J., Kim, J. H., & Kim, J. J. (2007). "Management of daily progress in a construction project of multiple apartment buildings." Journal of Construction Engineering and Management, 133: 242-253.   DOI
33 Beerli, A., Martin, J. D., & Quintana, A. (2002). "A model of customer loyalty in the retail banking market." European Journal of Marketing, 38(1/2): 253-275.   DOI
34 Afsar, B., Rehman, Z. U., Qureshi, J.A., & Shahjehan, A. (2010). "Determinants of customer loyalty in the banking sector: The case of Pakistan." African Journal of Business Management, 4(6): 1040-1047.
35 Bai, B., Law, R., & Wen, I. (2008). "The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors." International Journal of Hospitality Management, 27: 391-402.   DOI
36 Bearden, W. O., & Teel, J. E. (1983). "Selected determinants of consumer satisfaction and complaint reports." Journal of Marketing Research, 20(1): 21-28.   DOI
37 Caniels, M. C., & Bakens, R. J. (2012). "The effects of Project Management Information systems on decision making in a multi project environment." International Journal of Project Management, 30: 162-175.   DOI