• Korea Journal of Hospital Management
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• v.22 no.3
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• pp.31-45
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• 2017

The research is to examine medical service quality factors affecting choice of hospital(revisiting intention, and recommendation) in large general hospitals based on the SERVQUAL model. The study have surveyed 400 respondents in Gangbuk-gu not having any tertiary hospital. The main results of the analyses indicate: 1) 'assurance' and 'empathy' of medical service are basically, positively affect revisiting intention and recommendation; 2) 'empathy' is the most important factor affecting revisiting intention; and 3) 'tangibility' significantly affects recommendation of general hospitals to other people. The study suggests that it is necessary to pay more attention on 'empathy' among SERVQUAL factors to increase satisfaction of patients and to find better ways of improving medical service quality.

• The Korean Journal of Community Living Science
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• v.16 no.3
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• pp.75-85
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• 2005

This study was performed to clarify which variables affected a mother‘s empathic behavior shown in a mother-child play session. Mother’s empathy was videotaped and recorded during mother-child twenty minute play sessions. The variables considered in the research were the mother‘s parenting stress, age and education level, and the child’s sex and birth order. Twenty four mothers volunteered to participate in this study. The age of their children was restricted to 5 years. The results were as follows; First, mothers were verbally more accepting to their second or third child, and allowed their second of third child to lead more than their first child. And older mothers were more likely to accept their children's lead. Seconds, the mothers' parenting stress for acceptance of their children and stress of depression were higher in college graduate mothers than high school graduate mothers. Third, the mother's empathy and level of parenting stress did not show any significant relationships.

• Journal of Families and Better Life
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• v.26 no.2
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• pp.1-12
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• 2008

The variables studied in relation to adolescents' prosocial behaviors were grade, prosocial moral reasoning, empathy, self-esteem, parental prosocial behaviors, support and marital conflict, social economic status, peer prosocial behaviors and support, teacher support, school life satisfaction and achievement. The sample consisted of 837 seventh and tenth grade adolescents. Statistics and methods used for the data analysis were Cronbach's alpha, frequency, percentage, t-test, Pearson's correlation and multiple regression. Several major results were found from the analysis. First, female students had more prosocial behaviors than male students. Second, male and female students' prosocial behaviors showed positive correlations with grade, prosocial moral reasoning, empathy, self-esteem, parental and peer prosocial behaviors and support, teacher support and school life satisfaction. However, female students' prosocial behaviors had a negative correlation with parental marital conflict. Third, important variables predicting male and female students' prosocial behaviors were empathy, peer prosocial behaviors and parental prosocial behaviors. Important variables predicting male students' prosocial behaviors were teacher support and prosocial moral reasoning. On the other hand, the important variable predicting female students' prosocial behaviors was self-esteem.

• The Journal of Industrial Distribution & Business
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• v.10 no.9
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• pp.45-52
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• 2019

Purpose - This study examined the relationship between the priorities of information, usability, mobility, reliability and empathy, which are the lower dimensions of mobile tourism app service characteristics, on the perceived value and satisfaction of tourists. Research design, data, methodology - Data collection was conducted from June 10, 2019 to June 20, 2019, and a total of 500 questionnaires were distributed to collect 352 copies. Factor analysis, reliability verification, and covariance structure analysis were carried out using SPSS 23.0 and AMOS 23.0 for 321 parts for statistical analysis. Results - First, information, mobility, reliability, and empathy have a significant effect on perceived value. However, usefulness did not appear to have a significant effect on perceived value. This analysis results can increase the reliability of the tourism app, it can be seen that the accurate tourist information services are used in the tourist app or in the place required. Second, information, usability, mobility, and empathy had a significant effect on satisfaction. However, reliability did not have a significant effect on satisfaction. Third, perceived value had a significant effect on satisfaction. Fourth, it had a significant effect on information, empathy, and intention to use. However, the usefulness, mobility, and reliability did not have a significant effect on the behavioral intention. Lastly, perceived value and satisfaction had a significant effect on behavioral intention. Conclusions - The analysis result is that the tourism app that is being used is provided with a reliable and accurate tourism information service, it can be seen that you are using the tourism app in the place or on the go. Therefore, it is relatively difficult to use the tourism app, and it is easy to understand the contents of the service and timely information. Therefore, it is possible to communicate with other users and provide customized services according to needs and desires. The study has the following limitations. This may influence the progress of the research because the respondents' responses to the mobile tourism app service are from different experiences. In addition the accuracy of providing accurate information, the usefulness of using the mobile tourism app, and the ease of communicating with other users can be understood as being relatively satisfactory.

• Science of Emotion and Sensibility
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• v.11 no.4
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• pp.613-628
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• 2008

Mind reading is an essential part of normal social functioning and empathy plays a key role in social understanding. This study investigated how individual differences can have an effect on reading emotions in facial expressions, focusing on empathizing and systemizing. Two experiments were conducted. In study 1, participants performed emotion recognition test using facial expressions to investigate how emotion recognition can be different as empathy-systemizing type, facial areas, and emotion type. Study 2 examined how emotion recognition can be different as empathy-systemizing type, facial areas, and emotion type. An emotion discrimination test was used instead, with every other condition the same as in studies 1. Results from study 2 showed mostly same results as study 1: there were significant differences among facial areas and emotion type and also have an interaction effect between facial areas and emotion type. On the other hand, there was an interaction effect between empathy-systemizing type and emotion type in study 2. That is, how much people empathize and systemize can make difference in emotional discrimination. These results suggested that the empathy-systemizing type was more appropriate to explain emotion discrimination than emotion recognition.

• Journal of Korean Philosophical Society
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• v.123
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• pp.281-307
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• 2012

In the modern society, we have come to recognize human emotions such as anxiety, fear, pain, anger, sadness, longing, desire and pleasure as important topics of philosophy. How shall we study the 'problem of emotions', or in a bigger sense, the 'problem of empathy'? With this critical mind, the research into empathy can be called as a starting point for studying the deepest feelings and thoughts of human beings in connection with the feelings of other people. Most of all, in order to understand other people and to understand human being itself, the role of sympathy or empathy has been emphasized among the problems of emotions, and this trend is especially distinctive in the philosophy of psychology. I definitely acknowledge that empathy or sympathy takes loneliness and agony away from a human being and therefore it is the starting point of communication between people. However, the very fundamental question of 'what are human beings, and who are they?' is once again reminded. In other words, this thesis focuses on the fact that humans are viewed not only as the existence with a soul or heart, but also as a "unique existence" containing something "material-, life- and spiritual", and in that sense, this world is an ecological organism that contains organic connections of humans, material things, plants and animals, which should be the point of view for approach. And it is also emphasized in this study to approach the question about human beings from the religious spirituality point of view that the society with true love for neighbors could be achieved through religious practices that provide principles and value.

• Journal of Digital Convergence
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• v.19 no.12
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• pp.91-102
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• 2021

This study explored the educational effects of the digital citizenship teaching and learning model on middle school science classes. For this purpose, two classes of the third grade of middle school in Gyeonggi-do were selected, and the experimental group(28 students) was taught science classes using digital citizenship learning model, and the control group(28 students) was taught in regular lectures. The measurements used to verify the effects of science classes using the digital citizenship learning model were digital citizenship and empathy tools. The data collected for the effect verification were analyzed by independent sample t-test and ANCOVA. As a result, the experimental group applying the digital citizenship learning model showed higher scores of digital citizenship and empathy than the control group. Therefore, it can be seen that the middle school science class applying the digital citizenship learning model was effective in cultivating the digital citizenship and empathy of middle school students. In future studies, it is necessary to examine the effects of digital citizenship learning model at different school levels and other subjects.

• Science of Emotion and Sensibility
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• v.22 no.1
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• pp.45-54
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• 2019

Empathy has been observed to be pivotal in enhancing both social relations and the efficiency of task performance. Empathetic interaction has been shown to begin with individuals mirroring each other's facial expressions, vocal tone, actions, and so on. The internal responses of the cardiovascular activity of people engaged in empathetic interaction are also known to be synchronized. This study attempted to objectively and quantitatively define the rules of empathy with regard to the synchronization of cardiac rhythm between persons. Seventy-four subjects participated in the investigation and were paired to imitate the facial expressions of their partner. An electrocardiogram (ECG) measurement was taken as the participants conducted the task. Quantitative indicators were extracted from the heart rhythm pattern (HRP) and the heart rhythm coherence (HRC) to determine the difference of synchronization of heart rhythms between two individuals as they pertained to empathy. Statistical significance was confirmed by an independent sample t-test. The HRP and HRC correlation(r) between persons increased significantly with empathy in comparison to an interaction that was not empathetic. A difference of the standard deviation of NN intervals (SDNN) and the dominant peak frequency decreased. Therefore, significant parameters to evaluate empathy have been proposed through a step-wise discrimination analysis. Empathic interactions may thus be managed and monitored for high quality social interaction and communication.

• The Journal of the Korea Contents Association
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• v.21 no.3
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• pp.217-231
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• 2021

This study focuses on the effects of child daycare center teacher's communication skills on group cohesiveness, empathy, and communication satisfaction. For research purposes, 197 child daycare center teachers were selected for survey on communication skills, group cohesiveness, empathy, and communication satisfaction. Daycare centers were categorized into three groups, including national, private, and home centers. Research results displayed that the communication skills of daycare center teachers had effects on group cohesiveness for all three groups of national, private, and home centers. The communication skills of daycare center teachers provided positive effects on group cohesiveness, contributing to accomplishment of organizational goals. In addition, the communication skills of daycare center teachers had effects on empathy for all three groups of national, private, and home centers. The higher level of communication skills of daycare center teachers will ultimately lead to enhanced skills in understanding and sympathizing with children, parents, and other teachers. Third, the communication skills of daycare center teachers had effects on communication satisfaction for all three groups of national, private, and home centers. The higher level of communication skills of daycare center teachers displayed enhanced level of communication satisfaction between children, parents, and other teachers.

• Journal of The Korean Society of Integrative Medicine
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• v.6 no.1
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• pp.15-24
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• 2018

Purpose : This study aimed to identify the effects parent-adolescent intimacy, parent-adolescent communication, and empathy on the clinical competency of nursing students. Method : Data were collected by 175 nursing students using a self-questionnaire from May 17 to 31, 2017. The data were analyzed with the SPSS 21.0 using an independent t-test, Pearson correlation coefficients, and multiple regression. Result : There were significant positive correlations between clinical competency and the other variables. The strongest predictors of clinical competency were parent-adolescent intimacy (${\beta}=.33$) and academic record (${\beta}=.21$), and the model explained 11.3% (F=16.04, p<.001) of the variance. Conclusion : The findings indicated that further studies are needed to explore various factors influencing clinical competency and develop education programs for college nursing students.