• Title/Summary/Keyword: online service

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Economic Perspectives on Online Platforms: Scenario-based Case Studies (플랫폼 서비스 가치와 수수료에 대한 경제적 고찰)

  • Kyeonghan Bae;YeonSu Park;JungWon Park;Jiyoung Alex Kim
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.18 no.6
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    • pp.117-132
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    • 2023
  • With the recent spread of COVID-19, the size of the online shopping market continues to increase, and various online platforms are appearing in the market, and many small and medium businesses are entering the platform. As the recent increase in the use of the platform by small andmedium businesses as raised the issue of appropriate platform fees, the need for social discussions on the use of the platform and fees is raised. Currently, most discussions regarding fees primarily focus on specific cases from a negative perspective, and discussions that comprehensively consider the platform's utilization value and fees are insufficient. Therefore, this study aims to systematically and comprehensively understand platform fees by considering the value of using platform services and commission costs together. To achieve this, the economic value of each platform service was estimated and analyzed in detail. It selected two industries that are actively using online platforms, delivery services and e-commerce, and paid attention to changes in expected profits generated by sellers using platform services, and compared and analyzed expected profits based on estimated sales and costs for each scenario, such as whether sellers entered the platform and whether they used the service. As a result of the study, our results that entering the platform and using the platform service enable sales increase and cost reduction, which have a positive effect on the seller's expected profit. Through this study, we intend to understand platform fees from the perspective of user fees for platform service use and value acquisition, and based on this, estimate the economic value of platform services and fees to expand the value and cost of using platform services to a comprehensive and systematic discussion.

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A Study on the Impacts of users' Needs for Cognition(NFC) on the Online Brand Community and Brand Loyalty (사용자의 인지욕구 특성이 온라인 커뮤니티 충성도와 브랜드 태도에 미치는 영향에 관한 연구)

  • Lee, Sun-Ro;Cho, Jung-Hyun;Cho, Sung-Min
    • Asia pacific journal of information systems
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    • v.17 no.4
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    • pp.1-29
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    • 2007
  • The brand-based online community recently plays an important roles for consumers to facilitates searching and sharing information among them. Firms often find such a brand community as a critical channel to gain collective intelligence for developing new ideas and products. As a new web platform such as web 2.0 has been introduced, consumers could more easily participate in the new social networks created by sharing mutual value and belief among themselves. Accordingly firms began to recognize potentials of online brand assets and pay attention to the importance of online brand community loyalty. Previous research related to online community tends to focus on identifying the antecedents of community loyalty and their subsequent impacts on brand. They, however, tend to neglect the importance of individual characteristics of online community users. As integrating the fragmented variables with an individual characteristics, therefore, this study reexamined the impacts of interactivity, information, reward, and personalization services provided by an online brand community on the sense of community, community loyalty, and brand attitude. Also, this study investigated how users' individual characteristics(need for cognition: NFC) can play moderating roles among the variables identified in the previous research. A field survey was administrated and 671 valid samples were collected. In order to test the hypothesis we conducted the multi-sample structural equation modeling(MSEM) between two groups(a group with high vs. a group with low level of NFC). Results show that previously identified variables such as interactivity, information, reward, and personalization services have significant effects on the sense of community as previous research demonstrated. Subsequently, the sense of community positively influences the community loyalty and brand attitude. However, when considering the NFC as a moderating variable, we found that the effect of interactivity and reward service on the sense of community was stronger for a group with a lower level of NFC compared to a group with a higher level, while the effect of information providing service on the sense of community was stronger for a group with a higher level of NFC compared to a group with a lower level. This research revealed that NFC can affect the degree of individual perception on the sense of community which has been considered as an important indicator for the community loyalty and brand attitude. Hence, when firms developing customer relation strategy through building an online brand community, they need to reflect customers' NFC and accordingly provide varying degree of interactivity, information, reward, and personalization services.

Current Status and Future Perspectives of Academic Library Online Services in the Pandemic Era (팬데믹 시대 대학도서관 온라인 정보서비스의 현황과 과제)

  • Lee, Jisu
    • Journal of the Korean Society for Library and Information Science
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    • v.55 no.4
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    • pp.159-185
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    • 2021
  • After the pandemic, universities are shifting to distance learning, and the information use environment of libraries is rapidly changing. Therefore, there is a need for academic libraries to provide learning and research support services to users in response to these changes. This study analyzed the following contents, focusing on the contents of online services of academic libraries in order to understand the services provided by academic libraries after the pandemic, 1) the current status of online information services provided by 60 academic libraries at domestic and foreign and 2) the experience and requirements for using the online information services of academic library were investigated. As a result of the study, academic libraries at domestic and foreign responded to the untact environment by providing various online information services and users showed high experience and requirements for the electronic resource service and online user education service of academic libraries after the outbreak of the pandemic. Based on the analysis of the current status of online information services provided by domestic and foreign academic libraries after the outbreak of the pandemic, as well as the experiences and requirements of university students, several strategies were proposed to improve the quality of university education and library online information services and to plan services that respond to user needs.

Mobile Content Curation Service Based on Real-Time Request/Response Model (실시간 요청/응답 모델에 기반한 모바일 콘텐츠 큐레이션 서비스)

  • Kim, Namyun
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.14 no.4
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    • pp.1-6
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    • 2014
  • This paper proposes a mobile content curation service to collect various online/offline publications. The company publishes one-time topic information to a broker server in advance and customer curates topic information on a mobile device by requesting it. The main characteristics of the proposed service are: it is based on request/response model rather than existing publish/subscribe model, can easily specify topic information by input string without QR code or audio recognition, and retrieves all of topic information anywhere anytime by storing it on mobile device. This service can be used for second screen campaign for TV and various online/offline events.

Online Readers' Advisory Services for Adult Patrons: Analysis on American Public Libraries' Service Cases (성인 이용자를 위한 온라인 독서지원서비스에 관한 연구 - 미국 공공도서관 사례를 중심으로 -)

  • Choi, Sang-Hee
    • Journal of Korean Library and Information Science Society
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    • v.40 no.4
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    • pp.61-80
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    • 2009
  • Readers' advisory service has become more important for public libraries as one of the critical service areas in terms of supporting libraries patrons' reading. This study aims to discover major types of readers' advisory services provided through public libraries' web sites. Contents of 200 public libraries' home pages in U. S. were analyzed and nine areas were identified as the major readers' advisory areas. This study also proves that American public libraries are diversly communicating with their patrons and providing user-oriented advisory services. The identified key factors of readers' advisory services will help for Korean public libraries to develope their own services.

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A Study on the Status and Problem Concerning Overseas Shopping Service (중국의 해외구매대행 현황과 문제점에 관한 연구)

  • OH, Won-Suk;LI, Jing-Hua
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.65
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    • pp.141-160
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    • 2015
  • With the steady growth of our nation's economy, the purchase power of our domestic citizens has continuously enhanced. In recent years, online overseas shopping has rapidly warmed up, increasing number of Chinese people have started to purchase overseas products via internet. According to China's current legislation, the imported goods are divided into goods and items based on "profitability standard", and regulated by different rules of clearance supervision and import duties. Goods can't pass through custom and pay duties in the form of items, and the import duties burden of goods is generally much heavier than that of items. Goods of entrusted overseas shopping pass through custom and pay duties in the form of items, but goods of profitable purchasing are goods, not items. Therefore, the profitable-purchasing behavior is smuggling. Although goods of unprofitable purchasing are items, unprofitable-purchasing behavior may also constitute smuggling. The author concludes that causes of smuggling crime are: huge market demand for overseas goods, lack of customs supervision, law blank of petty foreign trade, and public's misconception of entrusted overseas purchasing are the major factors. The author proposes the corresponding preventive measures against the crime, such as to establish an one-stop service system in online Shopping Mall, to modify the Passengers' Baggage Declaration Form, to establish a relatively simplified clearance system of small cargo, to establish a relatively reasonable import duties of petty trade.

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A Service Platform Development on the GIS-based Analysis and Management of the Fire-fighting Vulnerable Areas (GIS기반 소방취약지 분석관리 서비스 플랫폼 개발)

  • Song, Wanyoung;Cho, Kwanghyun;Cho, Myeongheum;Kim, Seonggon;Kim, Sungjae
    • Journal of the Society of Disaster Information
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    • v.11 no.2
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    • pp.269-278
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    • 2015
  • Developed a service platform technology for automated that analyze the fire-fighting vulnerable area and equipped a map online. As a result, it is possible to provide the information necessary for the vulnerable area of the fire-fighting activity online. If progress on the study of the utilized service, it is possible to reduce the Golden Time of the fire fighting field. In this study, Confirmed the technical viability satisfactory to the management and service expansion improvements to fire-fighting vulnerable area.

A Study on Quality Management of MOOC-based e-Learning Service (MOOC 기반 이러닝 서비스의 질 관리 방안에 관한 연구)

  • Park, Jungho;Choi, Enyoung
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2017.05a
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    • pp.219-221
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    • 2017
  • Recently, MOOC (Massive Open Online Course), which has the characteristics of open content, has been changing the paradigm of university education as it is being serviced by various universities. In addition, MOOC based e-learning service has been developed into various types. The quality management of MOOC-based e-learning services has been studied on the general factors provided by MOOC regardless of MOOC type so far. In this study, we propose a method to improve the quality management of MOOC - based e - learning service by analyzing the factors affecting the quality of e - learning service by MOOC type.

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A Study of Metaverse Perception in the Food Service Industry:Based on Technology Acceptance Model and Theory of Reasoned Action (외식산업에서의 메타버스 인식 연구:기술수용모델(TAM) 및 합리적 행동이론(TRA)을 기반으로)

  • Lee Sol;Lim So-hee;Lee Seung-woo
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.19 no.3
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    • pp.193-211
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    • 2023
  • This study explores consumer perceptions of the Metaverse, a new concept emerging post-pandemic. It applies the Technology Acceptance Model and Theory of Reasoned Action to examine how perceived usefulness, ease of use, attitudes, subjective norms, and intentions to adopt new technology are connected. The study analyzes samples obtained from a self-administered online survey, assessing experienced and inexperienced individuals to compare their perceptions toward Metaverse in the food service industry. The data is processed with SPSS and AMOS, utilizing factor analysis and structural equation modeling. Results show perceived usefulness and ease of use influencing attitudes, which, along with subjective norms, impact behavioral intentions, supporting hypotheses. As online experiences grow, Metaverse marketing could affect dining behaviors and purchases. The study offers insights for food service companies to enhance behavioral intentions, contributing to Metaverse advancement.

A Descriptive Study on the Job Information Service Market

  • Yoon, Jongwook
    • Journal of the Korea Society of Computer and Information
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    • v.24 no.11
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    • pp.143-152
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    • 2019
  • In this study, the author seeks to identify the status of the online job information service market and present strategic guidelines to maintain the market ecosystem based on it. The research method was carried out as a descriptive study to identify the online job information service market by utilizing various secondary data. Specifically, the market analysis identified the high potential growth rate of the job information service market and key issues. Industry trend analysis analyzed key service features, job seeker types and features, service use trends, promotion and marketing methods. Finally, through SWOT analysis of the market, strategic guidelines were proposed to lead the market ecosystem into a virtuous circle. In the first place, these findings will help us gain a comprehensive view of the market by identifying the status of the job information service market with a focus on the main issues. It may also provide companies in the industry with the necessary clues to their continued survival within the industry. Furthermore, the government and public organizations are expected to contribute to boosting the job information service market with the aim of creating and improving jobs.