• Title/Summary/Keyword: number of customers

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불균형 데이터 환경에서 변수가중치를 적용한 사례기반추론 기반의 고객반응 예측 (Response Modeling for the Marketing Promotion with Weighted Case Based Reasoning Under Imbalanced Data Distribution)

  • 김은미;홍태호
    • 지능정보연구
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    • 제21권1호
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    • pp.29-45
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    • 2015
  • 고객반응 예측모형은 마케팅 프로모션을 제공할 목표고객을 효과적으로 선정할 수 있도록 하여 프로모션의 효과를 극대화 할 수 있도록 해준다. 오늘날과 같은 빅데이터 환경에서는 데이터 마이닝 기법을 적용하여 고객반응 예측모형을 구축하고 있으며 본 연구에서는 사례기반추론 기반의 고객반응 예측모형을 제시하였다. 일반적으로 사례기반추론 기반의 예측모형은 타 인공지능기법에 비해 성과가 낮다고 알려져 있으나 입력변수의 중요도에 따라 가중치를 상이하게 적용함으로써 예측성과를 향상시킬 수 있다. 본 연구에서는 프로모션에 대한 고객의 반응여부에 영향을 미치는 중요도에 따라 입력변수의 가중치를 산출하여 적용하였으며 동일한 가중치를 적용한 예측모형과의 성과를 비교하였다. 목욕세제 판매데이터를 사용하여 고객반응 예측모형을 개발하고 로짓모형의 계수를 적용하여 입력변수의 중요도에 따라 가중치를 산출하였다. 실증분석 결과 각 변수의 중요도에 기반하여 가중치를 적용한 예측모형이 동일한 가중치를 적용한 예측모형보다 높은 예측성과를 보여주었다. 또한 고객 반응예측 모형과 같이 실생활의 분류문제에서는 두 범주에 속하는 데이터의 수가 현격한 차이를 보이는 불균형 데이터가 대부분이다. 이러한 데이터의 불균형 문제는 기계학습 알고리즘의 성능을 저하시키는 요인으로 작용하며 본 연구에서 제안한 Weighted CBR이 불균형 환경에서도 안정적으로 적용할 수 있는지 검증하였다. 전체데이터에서 100개의 데이터를 무작위로 추출한 불균형 환경에서 100번 반복하여 예측성과를 비교해 본 결과 본 연구에서 제안한 Weighted CBR은 불균형 환경에서도 일관된 우수한 성과를 보여주었다.

두 종류의 고객이 도착하는 M/M/2/K Queueing System에서의 Server 조정정책에 관한 연주 (A Study on the Service Control Policy of M/M/2/K Queueing System with Two Types of Customers)

  • 유인선;문기석
    • 산업경영시스템학회지
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    • 제6권8호
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    • pp.93-103
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    • 1983
  • In this paper, we study an optimal service policy of the M/M/2/K queueing system with two types of customers. The incurred costs consist of waiting cost, service cost and incurred costs consist of waiting cost, service cut and changeover cost. The changeover cost occurs when a server who assigned to serve a particular type of customers reassigned to the other types of customers. Two servers serve two types of customers who arrive to the two separate queues. The two types of customers differ in respect of their arrival rate, service rate, waiting cost, and service cost. The servers require a policy, for determining when they should change their service type, which minimizes the long run expected total cost. The policy is obtained by a Markov decision process model that consists of a finite number of states and actions. In order to find the optimal service policy, we define states and actions of the system, compute onestep transition probabilities, and apply to the successive approximations algorithm.

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Enhancing Customers' Satisfaction Using Loyalty Rewards Programs: Evidence from Jordanian Banks

  • ALNSOUR, Iyad A.;ALNSOUR, Ibrahim R.;ALOTOUM, Firas J.
    • The Journal of Asian Finance, Economics and Business
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    • 제8권11호
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    • pp.297-305
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    • 2021
  • The study aims to investigate loyalty rewards programs on customers' satisfaction in Jordanian banks, and to investigate the statistical differences in loyalty rewards programs and customers' satisfaction according to demographics such as age, sex, education level, duration of engagement with bank, and the type of bank. The study is based on the data obtained from the sample. The questionnaire is the tool for collecting data from the respondents. The study materials include website resources, regular books, journals, and articles. The study population consists customers in the banking sector. The figures indicate that number of actual customers reaches 2.06 million. The sample size requirement is 386 items. Customers are split between traditional and Islamic banks, with 231 and 155 customers respectively. The stratified random sampling technique and the structural equations modeling methodology were used. The results show moderated impact of the loyalty rewards programs on customers' satisfaction. The results show statistical differences in the loyalty rewards programs and customers' satisfaction according to the engagement period with the bank only. The findings suggest better managing the loyalty programs and developing one credit card for all banks in Jordan.

다중단계 서비스의 M/G/1 대기행렬에 대한 분석 (An analysis on the M/G/1 queueing model with multi-phase service)

  • 김정현;허선
    • 산업경영시스템학회지
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    • 제24권66호
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    • pp.11-18
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    • 2001
  • In this paper, we analyze an M/G/1 two-phase gated service model with threshold. We consider compound Poison arrival Process and general service time, where the server fives two different modes of services in order, batch and individual services. Server starts his service when the number of arrived customers reaches the predetermined threshold . We find the PGF of the number of customers in system and LST of waiting time, with which we obtain the means of them.

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계층적(階層的) 네트웍 대기구조(待機構造)를 갖는 조직(組織)의 생산함수(生産函數)에 대한 연구(硏究) (A Production Function for the Organization with Hierarchical Network Queue Structure)

  • 강석현;김성인
    • 대한산업공학회지
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    • 제12권1호
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    • pp.63-71
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    • 1986
  • In the organization with a hierarchical network queue structure a production function is derived whose input factors are the numbers of servers at nodes and output is the number of served customers. Its useful properties are investigated. Using this production function, the contributions of servers to the number of served customers are studied. Also given an expected waiting time in the system for each customer, the optimal numbers of servers at nodes are obtained minimizing a cost function.

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RETRIAL QUEUEING SYSTEM WITH COLLISION AND IMPATIENCE

  • Kim, Jeong-Sim
    • 대한수학회논문집
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    • 제25권4호
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    • pp.647-653
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    • 2010
  • We consider an M/M/1 retrial queue with collision and impatience. It is shown that the generating functions of the joint distributions of the server state and the number of customers in the orbit at steady state can be expressed in terms of the confluent hypergeometric functions. We find the performance characteristics of the system such as the blocking probability and the mean number of customers in the orbit.

POISSON ARRIVAL QUEUE WITH ALTERNATING SERVICE RATES

  • KIM JONGWOO;LEE EUI YONG;LEE HO WOO
    • Journal of the Korean Statistical Society
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    • 제34권1호
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    • pp.39-47
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    • 2005
  • We adopt the P/sub λ, T//sup M/ policy of dam to introduce a service policy with alternating service rates for a Poisson arrival queue, in which the service rate alternates depending on the number of customers in the system. The stationary distribution of the number of customers in the system is derived and, after operating costs being assigned to the system, the optimization of the policy is studied.

AN APPROXIMATION FOR THE DISTRIBUTION OF THE NUMBER OF RETRYING CUSTOMERS IN AN M/G/1 RETRIAL QUEUE

  • Kim, Jeongsim;Kim, Jerim
    • 충청수학회지
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    • 제27권3호
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    • pp.405-411
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    • 2014
  • Queueing systems with retrials are widely used to model many problems in call centers, telecommunication networks, and in daily life. We present a very accurate but simple approximate formula for the distribution of the number of retrying customers in the M/G/1 retrial queue.

패스트 푸드의 외식행동(外食行動)에 관한 2차(次) 실태조사(實態調査) -여의도(汝矣島) 지역(地域)을 중심(中心)으로- (A Secondary Survey of Fast Food Dining out Behaviours -Focused on Youido Apartment Compound in Seoul-)

  • 모수미;전미정;백수경;이수경
    • 한국식생활문화학회지
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    • 제4권1호
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    • pp.83-94
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    • 1989
  • A secondary survey was conducted of 503 customers, to investigate eating out behaviours at five fast food restaurants of Youido apartment compound in Seoul, in April of 1988. The results are summarized as follows: The majority, 84% of customers, were aged 14 to 30, consisting of junior and senior high school children, college students and company employees. In contrast to the previous survey of 1986, in which no elderly customers were found, a small number of elderly customers were observed in this study. The reasons given by customers for patronizing fast food restaurants were the following, from most to least frequent: 'convenient', 'allows for companionship', 'the pleasant place to eat', 'dining equipment and tableware are hygienic', 'to be able to stay as long as I want', and 'foods rapidly served'. Only 24.2% of the customers purchased the fast foods for a full meal, 38.3% purchased the foods for snacking, and others purchased ice cream only or drink only. The majority of the customers ate the purchased foods at the fast food restaurants. However, a limited number of female customers preferred to take the packed fast foods to their homes. Taste preference was a major factor in food selection from available menu items, among the younger customers; whereas customers over 30 years old were concerned with nutritive balance. Fried chicken, pizza, rolled rice with laver, ice cream, and juice were high on the list of liked foods; in contrast, lower preference was for fish burger, doughnut, spaghetti, Chajang noodles and chili beans. The survey discovered that the preference for fried chicken, pizza, and salad had increased compared to the previous survey of 1986. Preference by food nationality was highest for Korean food, then Western food, Chinese food, and Japanese food, in that order. Customers offered suggestions for better fast food service, such as lowering the price; greater variety in the menu; developing fast foods from the traditional Korean foods; and increasing the proportion of vegetables and fruits on the fast food menu. The customers, in particular, emphasized a need for the development of Korean traditional beverage of malt drink and persimmon punch, as well as mungbean pan cakes and sweet- spicy rice noodles (docbokki), as fast foods.

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Overflow Probabilities in Multi-class Feedback Queues

  • Song, Mi-Jung;Bae, Kyung-Soon;Lee, Ji-Yeon
    • Journal of the Korean Data and Information Science Society
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    • 제18권4호
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    • pp.1045-1056
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    • 2007
  • We consider M/M/1 feedback queues with multi-class customers. We assume that different classes of customers have different arrival rates, service rates and feedback probabilities. Using the h-transforms of McDonald(999) we derive an importance sampling estimator for an overflow probability that the total number of customers in the system reaches a high level before emptying.

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