Journal of the Chungcheong Mathematical Society (충청수학회지)

The Chungcheong Mathematical Society (충청수학회)
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AN APPROXIMATION FOR THE DISTRIBUTION OF THE NUMBER OF RETRYING CUSTOMERS IN AN M/G/1 RETRIAL QUEUE

  • Kim, Jeongsim (Department of Mathematics Education Chungbuk National University) ;
  • Kim, Jerim (Department of Business Administration Yong In University)
  • Received : 2014.03.03
  • Accepted : 2014.06.30
  • Published : 2014.08.15
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Abstract

Queueing systems with retrials are widely used to model many problems in call centers, telecommunication networks, and in daily life. We present a very accurate but simple approximate formula for the distribution of the number of retrying customers in the M/G/1 retrial queue.

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References

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  1. AN APPROXIMATION FOR THE QUEUE LENGTH DISTRIBUTION IN A MULTI-SERVER RETRIAL QUEUE vol.29, pp.1, 2016, https://doi.org/10.14403/jcms.2016.29.1.95