• Title/Summary/Keyword: mail survey

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The Effect of Personality Type and Job Performance on Emotional Exhaustion and Job Satisfaction - Staff of the Center for Children's foodservice management - (어린이급식관리지원센터 직원의 성격유형과 직무수행도가 감정고갈 및 직무만족도에 미치는 영향)

  • Lee, Kyung-Min;Jeon, Min-Sun
    • Korean Journal of Community Nutrition
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    • v.23 no.6
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    • pp.496-505
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    • 2018
  • Objectives: This study examined the relationship between the personality traits and job performance of Centers for Children's Foodservice Management (CCFSM) staff on emotional exhaustion and job satisfaction. In addition, the characteristics of the center organization were examined to provide practical guidelines for the operation of the center. The aim was to determine management implications with an important meaning in human resource management to enhance the efficiency of the operation of Centers for Children's Foodservice Management (CCFSM). Methods: Out of 207 centers, there were 1,057 employees at 173 centers who agreed to participate in the study, the questionnaire was mailed on February 17, 2017 and collected by mail on March 31, 2017. Finally, 81 centers (46.82%) participated in the survey and 493 questionnaires were used. Results: Neuroticism among the five personality factors had a positive (+) influence on 'cynicism' and 'exhaustion' among the three subordinate factors of emotional exhaustion, negative (-) effects on the 'job' among the six subscales of job satisfaction. In addition, openness showed a negative (-) effect on 'loss of professional confidence' of emotional exhaustion and positive (+) relationship with the 'job' of job satisfaction. Agreeableness appeared to have a negative (-) effect on all factors of emotional exhaustion and a positive (+) influence on all factors of job satisfaction. As a result of analyzing the effects of job performance on emotional exhaustion and job satisfaction, the planning and operations management team showed a positive (+) influence on all factors of emotional exhaustion and negative (-) influence on all factors of job satisfaction. On the other hand, the nutrition management team showed a negative (-) influence on all emotional exhaustion factors and a positive (+) influence on the factors of job satisfaction. The hygiene management team showed a positive (+) relationship with 'Emotional exhaustion' among the subordinate factors of emotional exhaustion and a negative (-) influence on the 'Educational opportunity' of job satisfaction. Conclusions: The personality type and job performance of Centers for Children's foodservice management (ccfsm) staff significantly affected the emotional exhaustion and job satisfaction.

Perceptions and Practices of Employees Regarding Email Records Management in Universities: A Case Study of D University (대학의 이메일 기록관리 실태와 조직구성원들의 인식: D대학을 사례로)

  • Park, Yu Jin;Jung, Young Mi
    • Journal of Korean Society of Archives and Records Management
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    • v.19 no.2
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    • pp.193-211
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    • 2019
  • With the increasing number of business email, there is a growing need to manage email records. Before the development of email records management measures, this study aimed to investigate the status of email records management in universities and determine employees' perceptions of email records management. Surveys and interviews were conducted with professors, staff, and assistants who use groupware accounts at D University, and their overall perceptions of email records management and the status of email record management, such as email production, deletion, archival, and backup of university members were gathered. A total of 185 people responded to the survey, and 12 of them were interviewed. According to the analysis, the public utilization of email was frequent, and the management of emails, such as backup and retention, was not performed well compared to deletion and storage. In addition, email is still perceived as private, and users recognize the need for email records management, but they still perceive that they are responsible for records management. The results of this study will be useful in setting the policy for email records management of universities and will help provide email record management awareness.

The relationship between job stress and burnout of correctional workers : focusing on the mediating effect of self-compassion (교정기관 종사자의 직무스트레스와 소진의 관계: 자기자비 매개효과를 중심으로)

  • Kim, Hyun-Jin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.2
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    • pp.221-230
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    • 2021
  • The purpose of this study was to examine the relationships between job stress, life satisfaction, burnout, and self-compassion. A survey was conducted in February 2018 for employees working at the Korea Legal Protection and Welfare Agency, and 213 data were included in the final analysis. A structural model was developed to examine the relationships between the variables used in this study, and the model-fit and mediating effects of the developed model were examined using SPSS and AMOS. For this study, the Korean occupational stress scale, life satisfaction scale, Maslach burnout inventory, and Korean self-compassion scale were used. We found that self-compassion is fully mediated between job stress and life satisfaction and between job stress and burnout. Also, life satisfaction is partially mediated between self-compassion and burnout. These results mean that self-compassion has significant effects on job stress, life satisfaction, and burnout. In particular, the mediating effect of self-compassion shows the vicious cycle of high job stress - low self-compassion - low life satisfaction - high burnout. Based on these results, the future implications of program development based on self-compassion strategies were discussed in order for workers in correctional facilities to decrease job stress and burnout and increase life satisfaction.

The Moderating Effect of Resilience in Role Stress on Psychological Burnout : Focuced on a Catholic Nuns (역할스트레스가 심리적 소진에 미치는 영향에서 회복탄력성의 조절효과: 가톨릭 여성수도자를 중심으로)

  • Yu, Mi-Hoa;Ahn, Jooah
    • The Journal of the Korea Contents Association
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    • v.22 no.10
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    • pp.851-860
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    • 2022
  • Catholic nuns are under a lot of role stress while living as a monk, which leads to psychological burnout, causing negative effects. This study confirmed which sub-factors of the role stress of Catholic nuns has a greater effect on psychological burnout, and analyzed whether resilience has a moderating effect on psychological burnout. As a result of a mail survey of 234 catholic nuns, first, role stress could be confirmed according to the period of catholic nuns' life in the capital and the roles of internal and external apostles. In particular, when the life of the capital was less than 20 years, they felt different from the role ambiguity. Second, it was found that the role stress of catholic nuns had an effect on psychological burnout, and role ambiguity, role conflict, and role all had an effect on psychological burnout. In particular, role ambiguity was found to have the greatest effect, causing greater psychological burnout of role ambiguity than role. Third, in the relationship between role stress and psychological burnout, resilience had a moderating effect This study suggests that reducing the role ambiguity of nuns is the most important, and that it is necessary to improve resilience as a way to reduce psychological burnout. Above all, it is meaningful in that it targets nuns who are difficult to access easily.

The Relations among Meaning in Work, Life Satisfaction and Depression: The Mediating Effect of Work-Life Balance (일의 의미가 직장인의 삶의 만족 및 우울에 미치는 영향에서 일-삶 균형의 매개효과: 다집단 구조모형분석)

  • Jeong-Mi Lee ;Hwangyu Choi
    • The Korean Journal of Coaching Psychology
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    • v.7 no.1
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    • pp.33-57
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    • 2023
  • This study conducted an e-mail survey of office workers working in large companies in Seoul and Gyeonggi-do to verify the structural relationship between meaning in work, work-life balance, life satisfaction, and depression. The study participants were 329 male and 176 female workers, and a total of 505 ($\bar{M}=38.0$ yrs, $\bar{SD}=8.1$ yrs), and the measurement tools used the Korean version of work meaning scale, work-life balance scale, Korean version of life satisfaction scale, and shortened CES-D. After establishing a research model on the structural relationship between major variables, the measurement model and structural model were verified using the collected data, and the applicability of the model was reviewed through comparison according to group classification by gender and age group. As a result of the analysis, it was found that the work-life balance had a partial mediating effect on the effect of the meaning in work on the life satisfaction and depression of office workers. As a result of analyzing the multi-group structural model by age group, the mediating effect of work-life balance did not differ by age in the effect of meaning in work on life satisfaction, but the mediating effect of work-life balance on meaning in work on depression was different by age. These results suggest that the emphasis needs to vary depending on the target group in the practice of individual and group coaching and counseling.

Effects of Health-Related Food Labeling on Quality Assessment Before Purchase, Attitudes towards Using and Purchasing Products, and Purchase Intentions Based on the Theory of Planned Behavior (건강관련 식품표시가 구매 전 품질평가와 제품 사용 및 구매태도, 구매의도에 미치는 영향: 계획적 행동이론을 바탕으로)

  • Jun, Sangmin
    • Journal of Consumption Culture
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    • v.15 no.3
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    • pp.67-90
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    • 2012
  • When consumers choose healthy foods, they base their buying decisions on health-related food labeling and quality assessment of taste, health, and price. Moreover, both purchase experience and opinions of family and friends affect consumer choices. Focusing on these points, this study examined the effects of health-related food labeling on consumer choices by adding two variables-quality assessment of taste, health, and price and purchase experience-to the model of the theory of planned behavior. We also used structural equation modeling to test our hypotheses. In the study, health-related food labeling includes organic labeling, nutrient claims, and food additive labeling. We conducted a mail survey among 300 married women who buy cheese slices for their children more than once a month. It was discovered that health-related food labeling positively affected the level of quality assessment of taste, health, and price, and consequently led to positive attitudes and purchase intentions. Particularly, health-related food labeling positively influenced attitude toward using products without assessing the quality of taste, health, and price. The level of quality assessment of price positively affected attitude toward using and purchasing products, and purchase experience positively affected attitude toward using and purchasing products, and purchase intentions. The relationship between attitude to purchasing products and purchase intentions was the most positive, and the relationship between perceived behavioral control and purchase intentions was not significant. Overall, this study essentially contributes to the development of a theoretical framework of food labeling and consumer choices, which includes quality assessment of taste, health, and price and purchase experience, by using the theory of planned behavior.

A Study of Home-visit Care Agencies' Perceptions and Attitudes toward Home and Community Long-term care Agency Quality Assessment (HCLA-QA) Program (방문요양기관의 재가장기요양기관평가에 대한 인식 및 태도)

  • Han, Eun-Jeong;Lee, Jung-Suk;Kwon, Jinhee
    • 한국노년학
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    • v.32 no.2
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    • pp.467-485
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    • 2012
  • National Health Insurance Corporation initiated Home and Community Long-term care Agency Quality Assessment(HCLA-QA) program in 2010. This study aims to explore long-term care agencies' perceptions and attitudes toward HCLA-QA program, focused on the home-visit care agencies. Total 473 agencies completed the questionnaires(response rate 13.6%), using the e-mail and fax survey methods with high-capacity web-fax server of NHIC. On the results of this study, we found the agencies' different perceptions and attitudes on HCLA-QA program according to their quality ratings as QA results. Compared to the agencies with low quality ratings, the agencies with high quality ratings tend to have more time for preparation, better understandings about HCLA-QA program, more positive perceptions that quality indicators generally are valid, and more affirmative attitudes that the notifications of QA results are helpful for agencies. Our findings can be very useful for establishing strategies for improving the HCLA-QA program. The policy makers, the insurer, and the agencies need to consider the opinions of the agencies with high quality ratings as well as the ones with low quality ratings.

Effects of Individual Motivation on Turnover Intention among Social Workers : Focused on the mediation effects of multiple commitment (사회복지사의 개인적 동기가 이직의도에 미치는 영향 - 다중몰입의 매개효과를 중심으로 -)

  • Moon, Young Joo
    • Korean Journal of Social Welfare Studies
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    • v.42 no.2
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    • pp.493-523
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    • 2011
  • This study set out to investigate the effects of individual motivation on turnover intention among social workers and examine their turnover intentions in details by focusing on the mediation effects of multiple commitment. To be specific, it aimed to propose and test a prediction model for social workers' turnover intentions based on the Self-determination Theory and Theory of Planned Behavior. For those purposes, a mail survey was taken among social workers working for use facilities, residential facilities, public health centers, social welfare foundations and associations, and all kinds of centers and institutions in 15 cities and provinces across the nation. Total 1,918 questionnaires were distributed, and 1,671 ones were returned, and 979 whose respondents expressed a turnover intention were used in final analysis. The analysis results indicate that psychological motivation of social workers had direct impacts on their turnover intention. However, their role stress had no direct impacts on their turnover intention, which suggests that the impulsive routes model for turnover intention is supported only in psychological motivation and job characteristics. Secondly, their psychological and job motivation turned out to have indirect impacts on turnover intention through the multiple commitment, which suggests that the reflective routes model for turnover intention is supported in all career, job, and organizational commitment. Career commitment had the most significant impacts on turnover intention, being followed by job commitment and organizational commitment in the order, which suggests that the social welfare academy should increase their interest in career commitment. Based on the findings, the study proposed implication for the career management plans, plans for human resources

Customers' Needs Analysis for Distribution and Utilization of Plant Genetic Resources in RDA-Genebank (농업유전자원은행의 식물유전자원 분양 활용에 대한 수요자 요구도 분석)

  • Kim, Chang-Yung;Cho, Gyu-Taek;Baek, Hyung-Jin;Lee, Sok-Young;Lee, Myung-Chul;Lee, Young-Yi;Choi, Yu-Mi
    • Korean Journal of Plant Resources
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    • v.26 no.2
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    • pp.328-335
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    • 2013
  • The National Agrobiodiversity Center is the nodal agency assigned as the National Agricultural Genebank of the Rural Development Administration. Its main role is to collect, conserve, evaluate and distribute plant genetic resources. As of 2010, NAC has distributed a total of 380,981 accessions in the last 20 years (1991-2010) or an average of about 19,000 accessions per year. To meet customers' demands for germplasm and derive quality improvements, a mail survey in 2011 was conducted among the genetic resource users in 2010. Most of the clients obtained information on the germplasm conserved in the national genebank from the NAC website or NAC staff, and they sought specific traits in the samples. Most users received the materials within 15 days, and wanted useful data together with genetic resource. Korean landrace was the most frequently requested accessions. According to the survey results, it is supposed that useful genetic resources should be preferentially collected and their characterization/evaluation should be strengthened to enhance the utilization of genetic resources.

An Empirical Investigation Into the Effect of Organizational Capabilities on Service Innovation in Knowledge Intensive Business Firms (지식서비스기업의 서비스 혁신에 영향을 미치는 조직의 역량에 관한 연구)

  • Yoon, Bo Sung;Kim, Yong Jin;Jin, Seung Hye
    • Asia pacific journal of information systems
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    • v.23 no.1
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    • pp.87-106
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    • 2013
  • In the service-oriented economy, knowledge and skills are considered core resources to secure competitive advantages and service innovation. Knowledge management capability, which facilitates to produce, share, accumulate and reuse knowledge, becomes as important as knowledge itself to create service value. Along with knowledge management capability, dynamic capability and operational capability are the key capabilities related to managing service delivery processes. Previous studies indicated that these three capabilities are related to service innovation. Although separately investigate the relationship between the three capabilities. The purpose of this study is 1) to define variables that have effects on service innovation including knowledge management capability, dynamic capability and operational capability, and 2) to empirically test to identify relationship among variables. In this study, knowledge management capability is defined as the capability to manage knowledge process. Dynamic capability is regarded as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. Operational capability refers to a high-level routine that, together with its implementing input flows, confers upon an organization's management a set of decision options for producing significant outputs of a particular type. The proposed research model was tested against the data collected through the survey method. The survey questionnaire was distributed to the managers who participated in an educational program for management consulting. Each individual who answered the questionnaire represented a knowledge based service firm. About 212 surveys questionnaires were sent via e-mail or directly delivered to respondents. The number of useable responses was 93. Measurement items were adapted from previous studies to reflect the characteristics of the industry each informant worked in. All measurement items were in, 5 point Likert scale with anchors ranging from strongly disagree (1) to strongly agree (5). Out of 93 respondents, about 81% were male, 82% of respondents were in their 30s. In terms of jobs, managers were 39.78%, professions/technicians were 24.73%, researchers were 12.90%, and sales people were 10.75%. Most of respondents worked for medium size enterprises (47,31%) in their, less than 30 employees (46.24%) in their number of employees, and less than 10 million USD (65.59%) in terms of sales volume. To test the proposed research model, structural equation modeling (SEM) technique (SPSS 16.0 and AMOS version 5) was used. We found that the three organizational capabilities have influence on service innovation directly or indirectly. Knowledge management capability directly affects dynamic capability and service innovation but indirectly affect operational capability through dynamic capability. Dynamic capability has no direct impact on service innovation, but influence service innovation indirectly through operational capability. Operational capability was found to positively affect service innovation. In sum, three organizational capabilities (knowledge management capability, dynamic capability and operational capability) need to be strategically managed at firm level, because organizational capabilities are significantly related to service innovation. An interesting result is that dynamic capability has a positive effect on service innovation only indirectly through operational capability. This result indicates that service innovation might have a characteristics similar to process innovation rather than product orientation. The results also show that organizational capabilities are inter-correlated to influence each other. Dynamic capability enables effective resource management, arrangement, and integration. Through these dynamic capability affected activities, strategic agility and responsibility get strength. Knowledge management capability intensify dynamic capability and service innovation. Knowledge management capability is the basis of dynamic capability as well. The theoretical and practical implications are discussed further in the conclusion section.

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