• Title/Summary/Keyword: knowledge/information service

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The Effects of Knowledge Sharing on Relationship Quality and Relationship Performance in Food Service Franchise Companies (외식 프랜차이즈 기업의 지식공유가 관계품질 및 관계성과에 미치는 영향)

  • Jung, Shawn;Jung, Jung Hee;Lee, Soo Bum
    • Culinary science and hospitality research
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    • v.23 no.4
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    • pp.175-184
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    • 2017
  • In franchisee industry, it is essential for franchisors to share knowhow and also specialized knowledge in order to realize favorable relationship and performance between franchisors and franchisees. Particularly, in mature food service industry, companies' specialized knowledge and knowhow are the core competence to obtain competitive advantage. Therefore, to create performance, it is absolutely necessary to share information and knowledge among all the franchisees. The purpose of this study is to verify relationship between franchisors' information sharing perceived by food service franchise owners, relationship quality, and relationship performance. A survey was done to food service franchisees, and total 297 samples were used to analyze the structural equation model. According to the analysis results, food service franchise companies' information sharing is significantly correlated with quality of relationship with franchise owners in a positive way. Also, franchisors' knowledge sharing has significant influence on performance of relationship with franchisees in a positive way. The components of relationship quality, trust and immersion, all influence relationship performance. Based on the results, this author suggests several implications about food service franchise management and information sharing.

The Customer Knowledge Structure for Building Perceived Value and Reputation of Location-based App Service (위치기반 앱 서비스를 통한 인지된 가치와 평판 형성을 위한 소비자 지식 구조)

  • Sohn, Bong-Jin;Choi, Jaewon
    • Knowledge Management Research
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    • v.18 no.1
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    • pp.159-176
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    • 2017
  • Recently, the popularity of smartphones has led to a dramatic increase in the frequency of use of App(Application) services. LBS (Location-Based Service) App service adopts various methods such as push marketing and useful information by region through providing location-based service based on the location of the consumer. In particular, an enterprise or an App management company can provide necessary information to the consumer through the necessary information among the customer related knowledge information obtained by utilizing the location information of the consumer in real time. Nevertheless, since LBS is a service that can be performed only when the company obtains consent to provide location information voluntarily by the consumer, there is a case of privacy infringement due to consumers' use of personal information. The purpose of this study is to identify the characteristics of privacy related variables and the knowledge structure for consumer value formation based on the theory of privacy calculation. We also compared the characteristics of Korea with those of China in privacy issue. As a result of the analysis, it was confirmed that factors such as information utilization ability and information control ability were influential as a key factor of privacy calculation. In addition, perceived value influences the reputation of the LBS App service.

A Study of Collaborative Online Knowledge-Information Service Management: A Plan for Improving the Service (협력형 온라인 지식정보서비스 운영방안에 관한 연구 - <사서에게 물어보세요> 서비스 활성화 방안을 중심으로 -)

  • Jung, Kwang-Hun;Kim, You-Seung
    • Journal of Korean Library and Information Science Society
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    • v.40 no.1
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    • pp.133-155
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    • 2009
  • To deal with a new environment of information technologies in the 21 Century, many libraries around the world have made great efforts to develop online knowledge-information services. In Korea, the National Library initiated an online knowledge-information services, in 2008. Through case studies and practical tests of online knowledge-information services, this article discusses plans for developing . The article explores definitions and types of online knowledge-information services, and analyzes online knowledge-information services in Denmark, Sweden, Finland, and Korea. Futhermore, practical reviews on the four services are conducted through 'question-answer' tests. As a result, the article discusses present and future tasks for improving .

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Linking Social Capital, Knowledge Sharing/Conversion, and Organizational Performance in a Customer Service Organization

  • Seonjin Shin;Joon Koh;Liguo Lou
    • Asia pacific journal of information systems
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    • v.30 no.2
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    • pp.228-251
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    • 2020
  • This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.

Effects of Service Quality on Knowledge & Skills of Service and Information Cognition for the Aged in Workers of Nursing Homes (노인요양시설 종사자의 노인의 정보파악, 노인 간호 지식과 기술 및 노인 서비스 질과의 관계)

  • Bae, Eun-Sook;Kim, Mi-Jung
    • Journal of Korean Academic Society of Home Health Care Nursing
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    • v.19 no.1
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    • pp.55-62
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    • 2012
  • Purpose: This study was conducted to investigate the worker's service quality of the elders at a nursing home. Methods: A total of 371 workers, who were engaged in caring for the elders at a nursing home in B-Metropolitan city and Kyungnam, answered the questionnaires regarding the knowledge & skills of service, information cognition and service quality for the elders related to their clients. Results: Service quality for the elders was significantly correlated to the level of knowledge and skills, as well as the information cognition for the elders, and frequency of educational participation. Service quality for the elders was statistically significant predictors of knowledge and skills, and information cognition for the elders. These two variables accounted for 37% of the variance in service quality for the elders. Conclusion: In order to improve the worker's care level, the workers engaged in caring for the elders should make the efforts to be given a nursing education related to the knowledge & skills, as well as the information for the elders.

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Use of Conjoint Analysis to Test Customer Preferences on Database Service Quality for Knowledge Information (컨조인트 분석을 이용한 지식정보 데이터베이스 서비스 품질에 대한 고객 선호도 조사)

  • Park, Hye-Min;Park, Hee-Jun;Baek, Min-Ho;Park, Jong-Woo
    • Journal of Information Technology Services
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    • v.7 no.2
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    • pp.13-23
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    • 2008
  • This research is to study the core factors for knowledge information database service and very important database service quality factors to improve customer satisfaction. The database service quality has been critical issue rather than just information service in these days, because the qualitative aspect is becoming more important factors rather than quantitative aspect. As database service quality has been influenced by satisfaction of database user, it needs to try to get excellent results by enhancing ability to obtain information. In order to satisfy this condition, it needs to measure database service quality more accurately first. In this study, we apply conjoint analysis to measure how much to give quality condition to achieve customer satisfaction.

A Study on Development Policies of Knowledge-based Service in Korea (지식서비스 산업의 현황과 정책적 지원방안에 관한 연구)

  • Hong, Gil-Jong
    • International Commerce and Information Review
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    • v.9 no.4
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    • pp.329-347
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    • 2007
  • Knowledge-based Service evolution and the e-business has emerged as a new economic activity and beyond the time and space limitations. But the Enterprises have been too inactive in their willingness and readiness to adopt e-business models and processes owing to the lack of the directions of e-business, the insufficient network infrastructures and capitals, etc., In this circumstance, as part of this research, This Papers have conducted a survey on the e-business and information conditions and status among the Enterprises. In Conclusions, this study Study on the Informationalization of the Enterprises and Knowledge-based Service Industry Enlarge Strategics for building competition of Enterprises. This study has suggested potential plans to reinforce based in the Knowledge-based Service.

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Innovation Features and Strategy of Knowledge Intensive Service Suppliers in Korea (지식집약서비스 공급업체의 혁신 특성과 전략)

  • Lee, kong-Rae
    • Knowledge Management Research
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    • v.4 no.2
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    • pp.79-94
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    • 2003
  • This paper explores the features, patterns and strategies of innovation in knowledge intensive service (KIS) suppliers in Korea. It was found that characteristics of service innovation and manufacturing innovation tend to converge. Also, diverging elements were found particularly in organizational dimension in the innovation of the service sector. Investigation into the case of information and communication technology (ICT) services revealed that KIS suppliers are active in innovation. They obtained ideas required for their innovations from their knowledge activities inside firms and in the process of interaction with user firms. Large KIS suppliers are to a great extent interested in R&D for innovation, while small and medium suppliers are interested in developmental work. Weak knowledge flow was found between KIS suppliers and the public sector like universities and public research institutes.

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Railroad Information Integrated-Service and Its Knowledge-Base Construction Method based on Passengers Needs Analysis (철도이용객 니즈 분석을 통한 철도정보 통합서비스 및 지식베이스 구축 방안)

  • Shon, Woo-Yong;An, Tae-Ki;Ahn, Chi-Hyung;Lee, Won-Goo;Kim, Sam-Taek
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.16 no.2
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    • pp.9-18
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    • 2016
  • The railroad is one of the most popular means of transport. Howerver, railroad agencies are managing the railroad information and provide its service respectively. That is, because of managing the different information and its type, The user will not receive the correct and integrated information. In this study, We figure out the needs of passengers that they want in railroad service and seek an integrated service plan that railroad passengers can use the railroad information service at a time, at a glance and in one place. Also, we investigate the knowledge-base construction to provide a knowledge map service to railroad passengers.

The Effect of Information Quality and System Quality on Knowledge Service Competence: Focusing on Knowledge Service Types (지식서비스의 정보품질과 시스템품질이 지식서비스 역량에 미치는 영향: 지식서비스 유형을 중심으로)

  • Geun-Wan Park;Hyun-Ji Park;Sung-Hoon Mo;Cheol-Hyun Lim;Hee-Seok Choi;Seok-Hyoung Lee;Hye-Jin Lee;Seung-June Hwang;Chang-Hee Han
    • Information Systems Review
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    • v.21 no.4
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    • pp.1-29
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    • 2019
  • The knowledge resources take a role in promoting the sustainable growth of organization. Therefore, it is important for the members of organization to acquire knowledge consistently so that the company can continue to grow. Knowledge service is the field that provides information and infrastructure which enable the members of organization to acquire new knowledge. As we recognized the importance of knowledge services, we analyzed the level of knowledge service management and development through the impact of knowledge quality on user capabilities. First, the matrix of knowledge patterns was presented based on the type of information and the level of customer interaction. According to patterns, the knowledge service was classified into three types of information providing, information analysis, and infrastructure, and then the results of structural model analysis were presented for each type. It found that the impact of knowledge service quality on user competence was different according to the type of service. The results suggested new indicators for measuring the performance of knowledge services, and provided information for reconstructing services based on the user considering the integrated operation of knowledge service and organizational designing knowledge service.