• Title/Summary/Keyword: job satisfaction factors

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Factors that Affect Employee Satisfaction according to Hospital Size and Job Group (병원규모 및 직종별 종업원 만족도 영향요인)

  • Han, Ju-Rang;Kim, Jang-Mook
    • The Korean Journal of Health Service Management
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    • v.9 no.3
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    • pp.31-42
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    • 2015
  • Objectives : The purpose of this study was to examine the factors that affect employee satisfaction according to hospital size, job group and career at hospitals. Methods : Data were collected from 4,307 employees working at 5 university hospitals. Statistics were done with the SPSS program version 21.0. Results : There were significant differences in employee satisfaction according to hospital size, job group and career. Additionally, there were positive correlations between each of the factors for employee satisfaction and overall employee satisfaction. Multiple regression analysis showed that overall employee satisfaction was affected by factors such as job, communication, personnel and leadership according to hospital size, job group and career. Conclusions : The results of this study suggest that by identifying the differences in satisfaction of employees who are working in different circumstances and providing resources to satisfy employee needs, hospital employers can promote the growth of the hospital by reducing employee turnover.

Comparative Analysis of Job Satisfaction Factors, Using LDA Topic Modeling by Industries : The Case Study of Job Planet Reviews (토픽모델링 기법을 활용한 산업별 직무만족요인 비교 조사 : 잡플래닛 리뷰를 중심으로)

  • Kim, Dongwook;Kang, Juyoung;Lim, Jay Ick
    • Journal of Information Technology Services
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    • v.15 no.3
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    • pp.157-171
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    • 2016
  • As unemployment rates and concerns about turnover keep growing, the need for information is also increasing. In these situations, the job reviews which share information about the company catch people's attention because they are usually created by people who worked at the company. The development of SNS and mobile environments has led to an increase in the web services that provide job reviews. For example, Jobplanet is a job review service in Korea, and Glassdoor.com offers a similar service in the US. Despite this attention, however, research utilizing job reviews is insufficient. This paper asks whether there are differences in ratios of job satisfaction factors by industry, using LDA topic modeling and co-occurrence analysis to explore the differences. Through the results of LDA, we find that the ratios of job satisfaction factors are similar by industry. At the same time, the results of co-occurrence analysis show that the co-occurrence frequency of some job satisfaction factors appears high: pay and welfare, balance of work and life, company culture. We expect that the result of this research will be helpful in comparative analysis of job satisfaction factors by industry. Furthermore, in this paper we suggest how to use the job review data in organizational behavior research.

The Effect of Personality Type and Job Performance on Emotional Exhaustion and Job Satisfaction - Staff of the Center for Children's foodservice management - (어린이급식관리지원센터 직원의 성격유형과 직무수행도가 감정고갈 및 직무만족도에 미치는 영향)

  • Lee, Kyung-Min;Jeon, Min-Sun
    • Korean Journal of Community Nutrition
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    • v.23 no.6
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    • pp.496-505
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    • 2018
  • Objectives: This study examined the relationship between the personality traits and job performance of Centers for Children's Foodservice Management (CCFSM) staff on emotional exhaustion and job satisfaction. In addition, the characteristics of the center organization were examined to provide practical guidelines for the operation of the center. The aim was to determine management implications with an important meaning in human resource management to enhance the efficiency of the operation of Centers for Children's Foodservice Management (CCFSM). Methods: Out of 207 centers, there were 1,057 employees at 173 centers who agreed to participate in the study, the questionnaire was mailed on February 17, 2017 and collected by mail on March 31, 2017. Finally, 81 centers (46.82%) participated in the survey and 493 questionnaires were used. Results: Neuroticism among the five personality factors had a positive (+) influence on 'cynicism' and 'exhaustion' among the three subordinate factors of emotional exhaustion, negative (-) effects on the 'job' among the six subscales of job satisfaction. In addition, openness showed a negative (-) effect on 'loss of professional confidence' of emotional exhaustion and positive (+) relationship with the 'job' of job satisfaction. Agreeableness appeared to have a negative (-) effect on all factors of emotional exhaustion and a positive (+) influence on all factors of job satisfaction. As a result of analyzing the effects of job performance on emotional exhaustion and job satisfaction, the planning and operations management team showed a positive (+) influence on all factors of emotional exhaustion and negative (-) influence on all factors of job satisfaction. On the other hand, the nutrition management team showed a negative (-) influence on all emotional exhaustion factors and a positive (+) influence on the factors of job satisfaction. The hygiene management team showed a positive (+) relationship with 'Emotional exhaustion' among the subordinate factors of emotional exhaustion and a negative (-) influence on the 'Educational opportunity' of job satisfaction. Conclusions: The personality type and job performance of Centers for Children's foodservice management (ccfsm) staff significantly affected the emotional exhaustion and job satisfaction.

A Study on Customer Satisfaction Factors of Supply Chain Management Support Center(SCSC)

  • Coo, Byung-Mo
    • The Journal of Industrial Distribution & Business
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    • v.9 no.2
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    • pp.27-38
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    • 2018
  • Purpose - This study centers on field surveys aimed at deriving the customer satisfaction factors of customer support centers that are positioned between suppliers and consumers in the supply chain. They consists of manufacturing, sales, distribution, consumption and collection, and that are in charge of core functions for suppliers' customer satisfaction management and consumers' satisfaction with consuming activities. Research design, data, and methodology - The customer satisfaction factors of customer support centers were derived through literature review and expert opinion surveys, and a questionnaire was developed through a process of the refinement of variables using pilot tests and 330 questionnaire sheets were distributed. The questionnaire sheets were collected and opinions in them were analyzed using fuzzy AHP methodology. Results - Three factors, which are turnover intentions, motivation, and job satisfaction, were derived as customer satisfaction factors of customer support centers, and the ranking relationships of these three factors were analyzed. In addition, the ranking relationships among six execution variables of turnover intentions, 10 execution variables of motivation, and 10 execution variables of job satisfaction were analyzed using fuzzy AHP methodology to obtain quite significant results. Based on the results of this study, three implications in the three strategic aspects and an implication in the academic aspects are presented. Conclusions - Motivation and job satisfaction, job satisfaction and turnover intentions, and motivation and turnover intentions are not formed by independent or different factors or environments. They are in the same context with each other (maintaining high correlations) and are in the relationships of virtuous circles in which they complement each other.

A Study on Job Stress and Job Satisfaction of 119 Relief Squads (119 구급대원의 직무스트레스와 직무만족도)

  • Lee, Sung-Hee;Choi, Yeon-Hee
    • Research in Community and Public Health Nursing
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    • v.17 no.4
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    • pp.521-529
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    • 2006
  • Purpose: This study was to measure the degree of job stress and job satisfaction and the relationship between job stress and job satisfaction of 119 relief squads. Methods: The subjects were 170 members of 119 relief squads in the Fire Department of D City, and data were collected from 1 April to 20 April, 2006 through a survey using a questionnaire composed of questions on general characteristics (11 items), job stress (6 items) and job satisfaction (20 items). Collected data were analyzed through frequency, percentage, t-test, ANOVA and Pearson's correlation using the SPSS program. Results: The average item score for job stress was 2.77. Role sharing with peers was highest as 3.05. There were significant differences in the degree of job stress according to religion, working period and applying motive. The average item score for job satisfaction was 2.93. Group conflict was highest as 3.18. There were significant difference in the degree of job satisfaction according to religion, working period and applying motive. There were significant differences in the negative correlation between role-sharing with peers among the job stress factors and decision-making factor (r=.53), group conflict factor (r=.58), role implementation factor (r=.63) and personal social-culture factor (r=.53) among the job satisfaction factors. Also, there were significant differences in the negative correlation between co-workers among the job stress factors and decision-making factor (r=.607), group conflict factor (r=.51) and personal social-culture factor (r=.45) among the job satisfaction factors. Conclusion: It is important to develop various methods of job stress management to increase job satisfaction in 119 relief squads.

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Mediating Role of Empowerment in the Relations to Job and Organizational Factors, and Job Satisfaction and Organizational Commitment - Empirical Evidence from National University Hospital Employees - (직무요인, 조직요인과 직무만족, 조직몰입의 관계에서 임파워먼트의 매개역할 - 국립대학 병원근로자들을 중심으로 -)

  • Lee, Hae-Jong;Yoon, Bang-Seob
    • Journal of Preventive Medicine and Public Health
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    • v.38 no.3
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    • pp.315-324
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    • 2005
  • Objectives : The aim of this study was to examined the mediating role of empowerment in relations to job and organizational factors, and job satisfaction and organizational commitment in hospital organizations. Methods : Job variety, clarity, significance, and fitness were examined as the job factors, and security, reward justice, and organizational support as the organizational factors. Data were collected from 8 national university hospitals with 1,289 data points used for the final analysis. Results : All the job factors were found to positively influence empowerment, as were all the organizational factors, with the exception of reward justice . As hypothesized, empowerment had significant effects on both job satisfaction and organizational commitment, and was the most influential variable of all those examined. Conclusions : In the relations to job satisfaction, empowerment completely mediated job significance, security and organizational support, and partially mediated all other variables, with the exception of reward justice. In the relations to organizational commitment, empowerment completely mediated job variety and job fitness, and partially mediated all other variables, with the exception of reward justice. The theoretical and practical implications of these results have been discussed.

Factors Related with Job Satisfaction in Workers - Through the Application of NIOSH Job Stress Model - (직장인의 직무만족도 관련요인 분석 - NIOSH의 직무스트레스 모형을 적용하여 -)

  • Kim, Soon-Lae;Lee, Bok-Im;Lee, Jong-Eun;Rhee, Kyung-Yong;Jung, Hye-Sun
    • Research in Community and Public Health Nursing
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    • v.14 no.2
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    • pp.190-199
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    • 2003
  • This study was conducted to determine the factors affecting job satisfaction in workers by using the Job Stress Model proposed by the National Institute for Occupational Safety and Health (NIOSH). Data were collected from December 1 to December 30, 1999. The subjects were 2,133 workers employed at 155 work sites, who were examined using NIOSH Job Stress questionnaire translated by the Korea Occupational Safety ${\pounds}|$ Health Academy and Occupational Safety ${\pounds}|$ Health Research Institute. SAS/PC program was used for statistical analysis using descriptive analysis. Pearson's correlation coefficient, ANOVA, and Stepwise multiple regression analysis. The results of this study were as follows. 1. According to general characteristics of the subjects, job satisfaction was high in those with less number of children. 2. By work condition, job satisfaction was higher in those who were working in a permanent job position, were working with regular time basis than with shift basis, were working in regular shift hours than in changing shift hours, were working for a short period, and were working less hours and overtime works per week. 3. In terms of physical work environment, job satisfaction was significantly related to 10 physical environmental factors. In other words, job satisfaction was high in workers who were working in an environment with no noise, bright light, temperature adjusted to an appropriate level during summer and winter, humidity adjusted to an appropriate level. well ventilation, clean air, no exposure to hazardous substance during work hour, overall pleasant work environment and not crowded work space. 4. By work-related factors, job satisfaction was high in those with less ambiguity about future job and role, high job control/autonomy, and less workload. On the other hand, job satisfaction was low in those with little utilization of competencies, and much role conflict at work and workload. 5. As for the relationships between job satisfaction and the non-work related factors, job satisfaction was high in workers who were volunteering at different organizations or active in religious activities for 5-10 hours per week. 6. In the relationships between job satisfaction and buffering factors, significantly positive correlations were found between job satisfaction and factors such as support by direct superior, support by peers, and support by spouse, friend and family. 7. There were nine factors that affected job satisfaction in the workers: age, number of children, work hours per week, noise, temperature at the work site during summer, uncomfortable physical environment, role ambiguity, role conflict, ambiguity in job future, work load, no utilization of competencies and social support from direct supervisor. These nine factors accounted for 26% of the total variance in the multiple regression analysis. In conclusion. the following are proposed based on the results of this study. 1. The most important physical environmental factors affecting job satisfaction in workers were noise, role ambiguity, and work load, suggesting a need to develop strategies or programs to manage these factors at work sites. 2. A support system that could promote job satisfaction is needed by emphasizing the roles of occupational health nurses who may be stationed at work sites and manage the factors that could generate job stress. 3. Job satisfaction is one of the three acute responses to stress proposed in NIOSH job stress model (job satisfaction. physical discomfort and industrial accidents). Therefore, further studies need to be conducted on the other two issues.

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The Effects of Success Factors of Six Sigma on Job Satisfaction and Quality Performance (6시그마 성공요인이 직무만족과 품질성과에 미치는 영향)

  • Jang, Gil-Sang;Park, Hee-Hyun
    • Journal of the Korea Safety Management & Science
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    • v.17 no.1
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    • pp.309-320
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    • 2015
  • This study is an empirical study on the relationships among success factors of six sigma(support of top management, education and training, performance-based reward, customer and quality focused thought), job satisfaction, and quality performance. In particular, mediating effect of job satisfaction on the relationship between success factors of six sigma and quality performance is empirically analysed to find causes and impacts among these variables. A survey was conducted on the employees working in 'H' company which is applying six sigma at Ulsan City. The survey questionnaires were sent to 300 people and 216 of them were returned. Data obtained was analyzed with SPSS 18.0. The study results are as follows: First, there were positive relationships between critical success factors of six sigma(except support of top management) and job satisfaction. Second, there was also a positive relationship between job satisfaction and quality performance. Third, there were also positive relationships between critical success factors of six sigma(except support of top management) and quality performance. Finally, job satisfaction were full mediating effects on the relationship between critical success factors of six sigma(education and training, performance-based reward) and quality performance. Critical success factors of six sigma(customer and quality focused thought) had a partial mediating effect on quality performance. On the other hand, support of top management had no mediating effect on quality performance.

Influences of Burnout, Emotional labor, and Positive Psychological Capital on Job Satisfaction of Nurses (간호사의 소진, 감정노동 및 긍정심리자본이 직무만족에 미치는 영향)

  • Jun, Soo Young
    • Journal of Korean Academy of Nursing Administration
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    • v.23 no.2
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    • pp.201-210
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    • 2017
  • Purpose: The purpose of this study was to understand job satisfaction, burnout, emotional labor and positive psychological capital and to identify the factors that influence on job satisfaction in the hospital nurses. Methods: This study was conducted through a survey of 274 nurses at two hospitals in the D city, Korea. Data were collected in September 7 to September 23, 2016 using structured questionnaires which included general characteristics, burnout, job satisfaction, positive psychological capital and emotional labor. Data were analyzed using descriptive statistics, ANOVA, and stepwise multiple regression test with SPSS/WIN 22.0. Results: The score for job satisfaction was 3.03 out of 5. Job satisfaction was significantly correlated with burnout, emotional labor and positive psychological capital. The factors influencing job satisfaction were age, burnout, emotional labor and positive psychological capital. The predict variables accounted for 37.5% of job satisfaction. Conclusion: The results of this study show that factors influencing job satisfaction are burnout, emotional labor and positive psychological capital. Therefore, it is necessary to develop intervention programs to improve job satisfaction of nurses for emotional labor reduction and positive psychological capital improvement.

The Effect of Self-Efficacy of Marine Officer on Job Satisfaction and Self-Development (해기사의 자기효능감이 직무만족과 자기개발에 미치는 영향)

  • CHOI, Tae-Jung;BACK, In-Heum;WON, Hyo-Heon;PARK, Jong-Un
    • Journal of Fisheries and Marine Sciences Education
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    • v.27 no.4
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    • pp.1136-1146
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    • 2015
  • The purpose of this study was to clarify the meaning of marine officer's self-efficacy, job satisfaction, definition of self-development and factors of determination. It shows that how their self-efficacy affects job satisfaction, self-development and that how their job satisfaction affects self-development. To achieve the purpose of the research, checked the definition and factors of marine officer's duty, self-efficacy, job satisfaction and self-development. Furthermore, cultivated a research model about the factors to influence between self-efficacy and job satisfaction, self-efficacy and self-development, job satisfaction and self-development. A result of hypothesis test by regression analysis is that 11 hypotheses were adopted among 17, and the rest of them were dismissed. The contents of hypotheses were set as follows; self-efficacy and internal job satisfaction, self-efficacy and external job satisfaction, self-efficacy and self-development, job satisfaction and self-development.