• Journal of information and communication convergence engineering
• /
• v.7 no.2
• /
• pp.92-97
• /
• 2009

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

• Human Ecology Research
• /
• v.61 no.2
• /
• pp.219-231
• /
• 2023

This study examined attitudes toward factors underpinning a successful marriage and their associations with marital satisfaction among married men and women in midlife. The sample comprised 201 married men and women aged between 40 and 59 living in Seoul, South Korea, and the data were collected by a self-report survey in 2019. Attitudes toward factors underpinning a successful marriage were measured using 12 items from the European Values Study Master Questionnaire 2008 and marital satisfaction was measured using three items from the Kansas Marital Satisfaction Scale. Exploratory and confirmatory factor analysis were performed in order to identify the factors deemed important for a successful marriage, as well as a t-test to explore gendered domains. Additionally, regression analysis was conducted to examine the association between attitudes toward factors underpinning a successful marriage and marital satisfaction. The results revealed two factors that were deemed important for a successful marriage: 'marital exchange based on conditions' and 'qualitative interaction based on sharing.' Women were more likely to believe that both factors were important for a successful marriage than men. The regression analysis revealed that 'qualitative interaction based on sharing' had a positive association with marital satisfaction, while 'marital exchange based on conditions' had a negative association with marital satisfaction, and also that these associations did not differ by gender. The findings imply that a successful marriage can be achieved when married partners make efforts to maintain their relationships through positive interactions and share intimacy in midlife.

• The Korean Journal of Community Living Science
• /
• v.26 no.3
• /
• pp.471-488
• /
• 2015

This study compares marital satisfaction between male and female rural migrants and explores the effects of characteristics of rural migrants and family values on marital satisfaction. Data were collected using a structured questionnaire. The survey included 483 migrants living in rural communities of North Jeolla Province and South Jeolla Province. Data were analyzed using descriptive statistics, cross tables, the t-test, correlations, and a hierarchical regression analysis using SPSS 21.0. According to the results, marital satisfaction was higher in men than in women. In addition, the effects of characteristics of rural migrants and family values on marital satisfaction were greater in men than in women. The major determinant of marital satisfaction in men was economical preparation, whereas that in women was family values. Economical preparation for rural living was more important for men, and the sufficient understanding and internalization of rural living was more important for women. In particular, family values represented the main variable between men and women in terms of marital satisfaction. These results suggest that family relationships may be the most important factor influencing rural migrants' marital satisfaction and that spousal relationships may be the core factor influencing family relationships.

• The Journal of Korean Society for School & Community Health Education
• /
• v.13 no.2
• /
• pp.119-146
• /
• 2012

Objectives: The purposes of this study were to investigate the life satisfaction, obesity, depression, self esteem, body image of adolescents by their demographic characteristics, to analyze factors impacting on life satisfaction, and to provide basic data to intervention programs for bright and healthy development. Methods: The data in this study came from the Korea Youth Survey Data collected through questionnaires from 10,156 students. To investigate the causal relationship between each variable presented in the research model, descriptive statistics, t-test, ANOVA, Scheffe's test, correlation analysis, hierarchical regression analysis were carried out by using SPSS Ver. 18.0. Results: The most impacting factor on adolescents' life satisfaction were the self-esteem and depression, followed by the economic level, regular exercise, and regular eating. In conclusion, the strongest factors that influenced adolescents' life satisfaction were self-esteem and depression. Also we found that regular eating, regular exercise, and adequate sleep were the important causes of raising adolescents' life satisfaction. Conclusions: In order to enhance the adolescents' life satisfaction, we should make an effort to increase self-esteem, to prevent obesity, and to reduce depression through regular exercise and eating, adequate sleep. Therefore, it is important to recognize the importance of regular exercise and eating through health education. In addition, it is needed desperately to develop sleeping education program and to efforts to ensure sleeping right of adolescents.

• Journal of Distribution Science
• /
• v.12 no.10
• /
• pp.67-74
• /
• 2014

Purpose - This study analyzed how image affects customer trust and satisfaction in the online shopping mall market, which is becoming more competitive; future implications for customer management in online shopping malls were presented. Consumers visit and prefer a few shopping mall sites instead of many sites. Consumers do not visit sites that cannot provide trust and satisfaction. Therefore, establishing trust and satisfaction with differentiated image is essential for survival and growth. Specifically analyzing company image, shop image, and brand image, I studied how symbolic image, functional image, and empirical image affect satisfaction mediated by trust in the online shopping malls of hypermarket retailers. Research design, data, and methodology - To investigate the relationship between image and satisfaction of big box retailers' shopping malls in the online market, the study is based on analyzed data from questionnaires involving advanced research. From May 1st to 20th in the year 2014, a questionnaire survey targeting university students using big box retailers' shopping malls in Seoul was conducted. A total of 282 questionnaires were conducted, and 276 questionnaires were used for empirical analysis, excluding invalid data. Using the SPSS 21.0 statistics package, factor analysis and regression analysis were implemented, and effects of image on trust and satisfaction were presented. Results - First, symbolic image can affect satisfaction with only trust. Among 3 image factors, symbolic image exerts the most influence on trust; trust is important in coupling the medium to satisfaction. Second, functional image and empirical image affect satisfaction directly and indirectly with trust. Conclusions - As I classified the image of hyper market retailers' online shopping malls into symbolic, functional, and empirical image, I analyzed the effects of image on trust and satisfaction empirically. The results of the study and strategic implications are as follows. First, symbolic image can affect satisfaction with only trust. Among 3 image factors, symbolic image exerts the most influence on trust; trust is important in coupling the medium to satisfaction. The establishment of a distinctive symbolic image, such as the online shopping mall's loyalty, level of awareness, and special service, is needed. With the establishment of symbolic image, trust and satisfaction could be improved. Second, functional image and empirical image affect satisfaction directly and indirectly with trust. Especially, as functional image affects trust more than empirical image, setting and implementing a strategy for empirical image based on the right price, service, and convenience could raise trust and satisfaction. Empirical image affects trust and satisfaction substantially. Even though empirical image's influence on trust is lower than that of other three image factors, empirical image's influence on satisfaction is higher than symbolic image. Therefore, it requires a strategy for providing joyful use, and information research functions and distinctive use experience are important to improve satisfaction. This study analyzed image characteristics of hyper-market retailers' online shopping malls in the fast-growing online market; future strategic implications were presented.

• Journal of the Korea Society of Computer and Information
• /
• v.21 no.7
• /
• pp.67-75
• /
• 2016

This study aims to examine how international airport visitors perceived value effects on their satisfaction, revisit and recommendation intention. To archive the research goal 288 questionnaires were collected from Incheon international airport and was analyzed a frequency analysis, reliability analysis, exploratory factor analysis and correlation coefficient analysis from SPSS 21, a hypothesis through out confirmatory factor analysis and structural equation modeling from AMOS 7.0. As a result of the analyses, it was found that the models was appropriate in proving the hypotheses on interrelationships among perceived value, satisfaction and revisit & recommendation intention. First, perceived value is factorized as acquisition value, emotion value, monetary value and social value. Second, all factor of perceived value turned out to have affirmative effects on international airport visitors' satisfaction. Third, international airport visitors satisfaction turned out to have affirmative effects on revisit and recommendation intention. Overall, finding of this study enhance the theoretical progress on the experiential concept in international airport and offer important implication for international airport industry.

• Journal of Korean Society for Quality Management
• /
• v.47 no.4
• /
• pp.807-822
• /
• 2019

Purpose: To increase the competitiveness of the university and improve the quality of education by providing education services that meet the student's satisfaction needs based on the education service quality survey of university students. Methods: A questionnaire consisting of 6 elements and 38 questions was prepared and students were surveyed. The importance and satisfaction ISA analysis was conducted. Results: The results of this study are as follows; there was a difference in the perception of importance and satisfaction by student characteristics regarding the results of educational service quality measurement. Working students need an extra effort in the educational environment and foreign students in student services. Conclusion: The importance of educational service quality-satisfaction survey should be used to identify the factors of educational service quality by student characteristics to improve student satisfaction, improve the quality of education, and support educational services with a strategic approach.

• Journal of the Korean Society of Clothing and Textiles
• /
• v.27 no.11
• /
• pp.1179-1189
• /
• 2003

This study had a focus on service quality, customer satisfaction and relationship orientation. The subjects of this study were: 1) to examine the conceptual structure of service quality perceived by males consumers of character clothing brands, 2) to examine of the service quality on customer satisfaction, and 3)to examine relationship between customer satisfaction and relationship orientation. The questionnaire was collected between October, 28 and November, 8 in 2002. Samples of 271 respondents were obtained. The sample consisted of males in their twenties and thirties who had a experience on buying character clothing brands in Seoul. To analyze the data, reliability analysis, percentage, frequency analysis, factor analysis, correlation analysis, and regression analysis were applied. The results were as followings: 1) As a result of factor analysis, the service quality were identified by four dimensions: environmental service, personal service, products service, and promotion service. 2) As a result of correlation analysis and regression analysis, the service quality had a positive influence on customer satisfaction. Especially products service was the most important factor for customer satisfaction, followed by environmental service. 3) As a result of correlation analysis, customer satisfaction had a positive influence on relationship orientation.

• Korean journal of food and cookery science
• /
• v.25 no.6
• /
• pp.725-738
• /
• 2009

The purpose of this study was to investigate the effects of working conditions on internship satisfaction. Hotel & Restaurant management students at universities in Jeonju participated in this study. Out of 156 questionnaires, 149 were analyzed using SPSS 17.0 and descriptive analysis, frequency test, factor analysis, reliability test, chi-square, t-test, ANOVA, duncan's multiple regression analysis, correlation analysis and regression analysis were used. Based on the result of the conducting factor analysis, the working conditions were classified into 2 factors: work suitability and work environment. Internship satisfaction was classified into 3 factors: internship preference, education and work satisfaction, company satisfaction. Cronbach's alpha was calculated for the reliability of the survey instrument. Consequently, the working conditions were shown to affect internship satisfaction. Among the working conditions, work suitability had a lower effect on internship satisfaction than work environment. At the resort used in this study, the salary level was high, but the level of work environment, internship preference, and company satisfaction was low. The students wanted attend an internship program at the desired place to be hired and found that it was more important to be assigned to the desired department than having a higher salary.

• Journal of the Korean Institute of Landscape Architecture
• /
• v.23 no.4
• /
• pp.50-60
• /
• 1996

The purpose of this study is to investigate the prime factors that affect user satisfaction of area and facilities in urban forests, to classify those factors, to find out factorial structure of user satisfaction about them, and then to suggest important indicators in the urban forest planning, design, and development. The survey research was done using the self-administered questionnaire method by the people in the city of the Pusan who participated in recreational activities in the Mt. Keumjung. Factor analysis was used to extract the prime factors related to the recreational satisfaction concerning the area and facilities of the urban forest by the SPSS program, and then prime factors were used to investigate the factorial structure of user recreational satisfaction in the urban forest by the LInear Structure RELation program. According to the factor analysis concerning the 13 variables, 4 prime factors by the statistical values were considered as effective, indicating, 'health and recreational facilities', 'convenience and management facilities','facilities for the physical and psychological training' and 'historical and cultural areas'. The results of the causal structure analysis were identified as having significant effects mutually on endogenous variables, 'overall recreational satisfaction of the areas and facilities in the Mt. Keumjung','health and recreational facilities','convenience and management facilities','facilities for the psychological training', and 'historical and cultural areas'. But exogenous variables which have significant effects on endogenous variables were also indentified. Overall fits of both causal model were very good. The hypothetical causal structural equation models based on the results found partially significant correlation between dndogenous variables and between envogenous and exogenous variables. These significant relationships indiate important factors and variables that should be considered in planning, design, and development of the urban forests. Therefore, development direction of the Mt. Keumjung has to be analyzed as significant factors concerning user recreational satisfaction in a systematic was, recognized as important variables for planning process. The plan for development and management also should reflect the natural conservation policy from the environmental conservation movement like natural conservation advertisement and environmental education.