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http://dx.doi.org/10.9708/jksci.2016.21.7.067

Effects of Perceived Value of International Airport Visitors on their Satisfaction, Revisit and Recommendation Intention  

Kim, Seung-Lee (Department of Airline Service, KwangJu Women's University)
Publication Information
Journal of the Korea Society of Computer and Information / v.21, no.7, 2016 , pp. 67-75 More about this Journal
Abstract
This study aims to examine how international airport visitors perceived value effects on their satisfaction, revisit and recommendation intention. To archive the research goal 288 questionnaires were collected from Incheon international airport and was analyzed a frequency analysis, reliability analysis, exploratory factor analysis and correlation coefficient analysis from SPSS 21, a hypothesis through out confirmatory factor analysis and structural equation modeling from AMOS 7.0. As a result of the analyses, it was found that the models was appropriate in proving the hypotheses on interrelationships among perceived value, satisfaction and revisit & recommendation intention. First, perceived value is factorized as acquisition value, emotion value, monetary value and social value. Second, all factor of perceived value turned out to have affirmative effects on international airport visitors' satisfaction. Third, international airport visitors satisfaction turned out to have affirmative effects on revisit and recommendation intention. Overall, finding of this study enhance the theoretical progress on the experiential concept in international airport and offer important implication for international airport industry.
Keywords
Perceived Value; Satisfaction; Revisit & Recommendation Intention;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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