• Title/Summary/Keyword: experience diversity

Search Result 316, Processing Time 0.024 seconds

Workforce Diversity: A Springboard for Employee Productivity and Customer Experience

  • MAKUDZA, Forbes;MUCHONGWE, Nevermind;DANGAISO, Phillip
    • The Journal of Industrial Distribution & Business
    • /
    • v.11 no.10
    • /
    • pp.49-58
    • /
    • 2020
  • Purpose: The purpose of this study was to examine the differential effect of workforce diversity on employee productivity and its subsequent impact on customer experience. Research design, data and methodology: A once-off cross-sectional research design was used in this study where the Zimbabwean civil service was targeted. Randomization was used to collect 324 validated responses. The study focused on both primary (age and gender) and secondary (education and political affiliation) dimensions of workforce diversity. Results: The results were confirmatory that workforce diversity is a significant predictor of employee productivity (β = 0.668, P < 0.05), at the same time employee productivity holds explanation to customer experience by 37%. Results also revealed that gender diversity, educational diversity and political diversity were significant determinants of workforce diversity (P < 0.05). However, the study established that age diversity was not a significant factor in enhancing employee productivity (P > 0.05). Conclusions: The study concluded that workforce diversity is a powerful tool in enhancing both customer experience and employee productivity. As such, the latter can be augmented through shrewd workforce diversity practices as championed by management. To that end, the study recommends the development of a workforce diversity framework which promotes inclusivity.

New Perspective of Radical Innovation based on Upper Echelon Theory

  • Park, Junghyun;Chung, Doohee;Shin, Jiseon
    • Proceedings of the Korea Technology Innovation Society Conference
    • /
    • 2017.05a
    • /
    • pp.651-685
    • /
    • 2017
  • This study examines how experience diversity of chief technology officer (CTO) drives radical innovation of the firm, and the moderation effect of group attributes of top management team. Using data of 148 firms in U.S. manufacturing industries, this study finds that a CTO's diverse functional experience increases a firm radicalness, and diverse industrial experience also increases the radicalness. This study also examined the moderating effect of top management team (TMT) characteristics such as TMT size, TMT tenure, and gender composition in TMT. The positive relationship of CTO knowledge diversity and firm radicalness is weakened as TMT size or TMT tenure increased while the relationship is strengthened as gender diversity in TMT increased. These results of the analysis of firm-level radicalness provide implications for both academics and practitioners.

  • PDF

Integrated Education for Sustainable Character, Human Rights, Cultural Diversity Based on Family Life Education: Focusing on University Students (가정생활교육에 기반한 지속가능한 인성, 인권, 문화다양성 통합교육: 대학생을 중심으로)

  • Kim, WooJoung;Ju, YoungAe
    • Human Ecology Research
    • /
    • v.58 no.1
    • /
    • pp.31-41
    • /
    • 2020
  • This study examined human rights perception, cultural diversity perception, level of character perception, and influencing factors for university students in order to prepare basic data on integrated education methods of character, human rights and cultural diversity and education program models. The research questions are as follows. 1. What are university students' perceptions of character, cultural diversity and human rights? 2. What is the status of the experience of family life education on character, cultural diversity, and human rights, and is it related to the level of perception? 3. What variables affect character perception, cultural diversity perception, and human rights perception? The survey targeted 407 students at two universities in Seoul and used IBM PASW Statistics as a tool to analyze data. The study results are as follows. First, university students' character, cultural diversity and human rights perception were above average; however, empirical education is still required because they had low scores in the area of action. Second, male university students have less experience in family life education on character, cultural diversity and human rights compared to female university students. Third, it is necessary to integrate education for character, cultural diversity and human rights because the most influential factors in character perception, cultural diversity perception and human rights perception were character education. The role of family life education should be considered important because personality education in the home showed a relatively high correlation.

An Examination of Preconditions for the Creation of Collective Intelligence (집단지성 발현의 선행요인 검토)

  • Chu, Cheol Ho;Ryu, Suyoung
    • Knowledge Management Research
    • /
    • v.23 no.3
    • /
    • pp.213-229
    • /
    • 2022
  • This study aimed to reveal factors that contribute to the creation of collective intelligence (CI) and to provide a cornerstone for future studies on this subject. We hypothesized that effects of the complexity and meaningfulness of the task, diversity, openness to experience, independence, decentralization, and the use of information and communication technology (ICT) are preconditions for the creation of CI. To investigate these hypotheses, we surveyed 200 individuals in the research and development-based manufacturing industry and collected a total of 185 valid responses. The results of the analysis showed that the meaningfulness of the task, openness to experience, independence, decentralization, and the use of ICT had positive effects on CI. Both perceived dissimilarity and value diversity had negative effects on CI. When all variables were included, their significance for the creation of CI showed the following order: use of ICT, the meaningfulness of the task, openness to experience, perceived dissimilarity, and value difference. The theoretical and empirical implications of these results were discussed.

The Politics of Diversity in American Disability Theater: Performing the Intersection of Disability, Race, and Ethnicity (미국 장애연극에 나타난 다양성의 정치학 -장애, 인종, 민족성의 교차 공연)

  • Kim, Yungduk
    • Journal of English Language & Literature
    • /
    • v.56 no.4
    • /
    • pp.597-618
    • /
    • 2010
  • This paper discusses American disability theater's representations of disability identity and disability identity politics. Dramatists John Belluso and Lynn Manning, among others, present characters with disabilities who experience oppressions at multiple, interlocking levels of domination on the basis of disability, race, and ethnicity. In Manning's Shoot, the black, blind hero iterates episodes in which he experienced discrimination and insults in encounters with whites who used derogatory racist words or belittled him and with some school children who taunted him for just being blind. This play, as in Manning's solo performance, Weights, presents narratives of a blind person traversing multiple locations of oppression in "a long litany of losses" in a white-dominated and ableist society. Belluso's Gretty Good Time similarly weaves together stories of disabled women, Gretty and Hideko, who bond together to resist the dominant ideology that reduces them into titillating commodities of mass consumption. Hideko's story serves the two-fold function of both affirming the specificity of her individual experience as an ethnic other and espousing the communal experience of stigmatization she shares with other disabled women like Gretty. In these plays, the intersection of the identity categories of disability, race, and ethnicity highlights the diversity of the body and the fluidity of boundaries, foregounding the specificity of disabled bodies, while at the same time overthrowing the hierarchical binarism between disabled and "normal" bodies.

Object and Structure in Elementary School Mathematics: Horizontal and Vertical Diversity of Structure (초등수학에서 대상과 구조: 구조의 횡적 다양성과 종적 다양성)

  • Yim, Jaehoon
    • Journal of Elementary Mathematics Education in Korea
    • /
    • v.16 no.3
    • /
    • pp.321-336
    • /
    • 2012
  • Cognitive subject imposes structures on an object to shape it into a structured thing. Structures that the subject imposes on an object in a given problem context can be diverse horizontally and vertically. In view of the horizontal diversity of structure, problem-solving activities focusing on various structures may enrich the present problem-solving education which emphasizes applying and comparing a couple of problem-solving strategies. Finding an algebraic formula for a figural pattern should be regarded as a new starting point of searching for more various structures. In view of the vertical diversity of structure, it should be aware that students may see different structures from the structure that their teacher expect them to see. The vertical diversity of structure enables us to provide students with experience of progress.

  • PDF

Effects of Consumption Experience on Customer Satisfaction and Customer Happiness for Dessert Cafe (디저트카페의 소비경험이 만족과 소비자 행복에 미치는 영향)

  • Han, Ji-Soo;Yang, Dong-Hwi
    • Culinary science and hospitality research
    • /
    • v.23 no.5
    • /
    • pp.12-24
    • /
    • 2017
  • The purpose of this study was to examine the effects of consumption experience on customer satisfaction and customer happiness for dessert cafe. The survey was conducted with those who have visited dessert cafes in Seoul and Kyonggi area, using a convenience sampling method. After a total of 200 responses was collected, 172 responses were included for the multiple regression analyses in order to test the hypotheses. The results are as follows. First, it was found that consumption experience did not have an effect on customer satisfaction for dessert cafes. Second, the consumption experience (diversity, symbolism, sociality, and playfulness) of dessert cafe significantly impacted customer happiness. As a conclusion, consumption experience at dessert cafes has increased customer happiness by improving the psychological gratification rather than cognitive satisfaction.

The Effect of Entrepreneurs' Social Network on Entrepreneurial Performance: Focusing on Moderating effect of Entrepreneurial Experience (창업가의 사회적 네트워크가 창업성과에 미치는 영향: 창업경험의 조절효과를 중심으로)

  • Park, Joo Y.;Sung, Chang Soo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
    • /
    • v.11 no.3
    • /
    • pp.87-96
    • /
    • 2016
  • The purpose of this study is to analyze the effect of entrepreneurs' social network on entrepreneurial performance and the moderate effect of entrepreneurial experience on the relationship between social network and entrepreneurial performance. Empirical study was conducted using survey questionnaires for entrepreneurs and path analysis was conducted using PLS method. The result of this study showed that tie strength of entrepreneurs' social network was related to productivity but creativity while network diversity was positively related to creativity but productivity. The moderate effect of entrepreneurial experience was significant on the relationship between tie strength of social network and entrepreneurial performance. This study implies the importance of entrepreneurs' social network and experience and suggests an effective social network structure for entrepreneurial success.

  • PDF

Diversity modem for IEEE802.11p WAVE (IEEE802.11p WAVE 다이버시티 모뎀 개발)

  • Yoon, Sanghun;Jin, Seongkeun;Shin, Daegyo;Lim, Kitaeg
    • Journal of IKEEE
    • /
    • v.18 no.4
    • /
    • pp.495-501
    • /
    • 2014
  • In this paper, we designed a diversity modem hardware architecture for IEEE802.11p WAVE and tested the modem on the road with car attached shark antenna. One of the dual channel modem and the diversity single modem with maximum ratio combining algorithm can be selected on the designed architecture. The designed modem have been implemented on the Xillinx Kintex7 FPGA. We tested the modem performance on the smart highway experience road. As experimental results, we can verify the performance of the diversity modem on real road and the enlarged communication range by more than 30%.

Attitudes & Cognition of Daegu City Residents towards Green Tourism (그린투어리즘에 대한 대구 시민의 태도 및 의식조사 연구)

  • Oh, Seung-Hyun;Eom, Boong-Hoon
    • Journal of Korean Society of Rural Planning
    • /
    • v.13 no.4
    • /
    • pp.79-86
    • /
    • 2007
  • The purpose of this study is to investigate city residents' attitudes and cognition of Daegu City toward Green Tourism. A Questionnaire survey was conducted in september, 2006. The sum of 515 copies was analyzed. City residents recognized the problems of leisure activities as 'burden of expense', 'lack of program diversity' and the advantages of this as 'withdrawal of stress and increase of vitality', 'promotion of health for themselves and their family'. Among theme experiential activities, they preferred 'health/leports experience' 'traditional food experience', 'traditional culture experience', 'nature-ecological experience', respectively. By the result of cross-table analysis, there are many differences between groups by gender & age. Therefore, further development of specific experiencing activity programs and marketing techniques, are required.