• Title/Summary/Keyword: end-user support

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Platform Pricing As a Negotiation Process

  • Kim, Hang-Ki;Lee, Dong-Won
    • 한국IT서비스학회:학술대회논문집
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    • 2008.11a
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    • pp.175-178
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    • 2008
  • With rapid advancement of IT and Internet technologies, online market is surely becoming a stage of the competition among various forms of platform providers. This study show the significance of the negotiation process in the platform pricing strategy and observe several external/internal factors that might affect the negotiation power of the identities surrounding the platform. Major theories used in this study are the resource-based-view and network theory. Resources resulting in a negotiation power of the content providers and platform providers turn out to be widely scattered in their business areas - from product characteristics to the size of the content provider. End-user (or buyer) group which cannot make a strategic move for the organized development and use of resources is taking advantage of network externalities to support its negotiation power.

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Visual User Defined Schema Integration at Multimedia Database Environment (멀티미디어 데이터베이스 환경에서 시각화된 사용자 정의 스키마 통합)

  • 이현창
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.2
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    • pp.57-62
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    • 2004
  • In these days, application systems for processing information using database is increasing. Enterprises holding a lot of data do not possess needed data but instead include unrelated, independent and individual data. As a result, it only contains disparate data. Disparate data is ambiguous and it does not support current integrated information. In response to the above problems, data warehouse may provide a solution. Building a data warehouse needs a systematic design because of its complexity. This paper describes an efficient design methodology using visual environment for data warehouse to cope with the requirements of end users. Also, the system is able to process existential SQL query.

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Design and evaluation of a GQS-based time-critical event dissemination for distributed clouds

  • Bae, Ihn-Han
    • Journal of the Korean Data and Information Science Society
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    • v.22 no.5
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    • pp.989-998
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    • 2011
  • Cloud computing provides computation, software, data access, and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. Cloud computing providers have setup several data centers at different geographical locations over the Internet in order to optimally serve needs of their customers around the world. One of the fundamental challenges in geographically distributed clouds is to provide efficient algorithms for supporting inter-cloud data management and dissemination. In this paper, we propose a group quorum system (GQS)-based dissemination for improving the interoperability of inter-cloud in time-critical event dissemination service, such as computing policy updating, message sharing, event notification and so forth. The proposed GQS-based method organizes these distributed clouds into a group quorum ring overlay to support a constant event dissemination latency. Our numerical results show that the GQS-based method improves the efficiency as compared with Chord-based and Plume methods.

The Factors Affecting the Performance of Knowledge Management Systems (지식관리시스템 성과에 영향을 미치는 요인)

  • Suh, Chang-Kyo;Shin, Sung-Ho
    • Asia pacific journal of information systems
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    • v.15 no.1
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    • pp.1-24
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    • 2005
  • The purpose of this study is to identify the factors affecting the performance of knowledge management systems. To extend DeLone & MeLean's model, we included the user specialization in the information systems success model. The questionnaires are collected from 109 knowledge management system users. The major findings are summarized as followed. First, system characteristics such as ease of use, response time, and knowledge management process support affect the knowledge management systems usage. Second, knowledge characteristics such as relevancy, completeness, reliability, importance, and currency also affect the knowledge management systems usage. Third, the end-users are satisfied with the knowledge management systems because it is easy to use and relevant.

Exploration of the relationship between adaptive use and maladaptive use in game : Focusing on the types of game users of middle school students, and the differences in self-control, peer-support, and game usage between groups (게임 선용과 과몰입의 관계 탐색 :중학생의 게임이용집단 구분과 자기통제력, 또래 지지, 게임이용량의 차이를 중심으로)

  • Kim, Hyoung-Jee
    • Journal of Korea Game Society
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    • v.21 no.1
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    • pp.113-124
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    • 2021
  • This study distinguished game use groups by considering adaptive game use and maladaptive game use of middle school students at the same time, and analyzed the difference in lack of self-control, peer-support, and game usage by group. To this end, the data of 287 middle school students was analyzed in the Game User Panel Survey(5th year) of the KOCCA. As a result of the cluster analysis, the game use groups were divided into the high level coexist group, the adaptive use group, and the normal group. The three groups showed the gap of lack of self-control, peer-support, and game usage.

The Development and the Application of a Collaborative Design Prototyping Tool for Digital Products (디지털 제품의 협동적 디자인을 위한 프로토타이핑 도구 개발 및 활용 사례 연구)

  • Nam, Tek-Jin
    • Archives of design research
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    • v.17 no.4
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    • pp.119-128
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    • 2004
  • There is a lack of user centered design methods that support effective collaboration between designers and end-users for designing hardware and software integrated digital products. This paper presents the application of Collaborative Design and a new collaborative design prototyping tool for interactive digital product design projects. The tool consists of STCtools(State Transition Chart tools) software, hardware modeling materials, and physical interface toolkits for integrating software and hardware. STCtools allow users to create and edit States, to compose Events describing transitions between States, and to run intermediate or final results of STC. Using the hardware modeling materials and the physical interface toolkit, designers and end-users can collaborately examine the hardware and software integrated concepts in an early stage of the design process. Three collaborative design workshops of designing a portable digital guide for a theme park were accomplished to examine the feasibility of the tool. The results suggested that the tool supported iterative concept development and interactions between designers and end users. Although several user interface problems of STCtools were identified, the participants gave positive feedback on the role of the tool in collaborative concept generation and deployment. It is expected that the results of this study contribute not only to the collaboration between designers and end users, but also to the collaboration between designers, and between designers and other professionals.

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A Study on User Interface of the Broadband Access Network Operation Support System (광대역 가입자망 운용관리를 위한 그래픽 유저 인터페이스(GUI) 개발에 관한 연구)

  • 장은상;이종호;임현민;하동석
    • Archives of design research
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    • v.12 no.4
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    • pp.61-68
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    • 1999
  • Most of the time, developers spend their energy to analyze the main function of the system or make source codes. As a result, they can not consider user interface on their own system and this is true in most programmer's world. But we want to consider the design concept in developing mechanism. In this case we have to upgrade the legacy system which maintaining the transmission system using the copper cables, and add the transmission system using the optical fiber cables. Therefore we design the user interface make easy for end users who are using the maintaining system on copper cables not to confuse the new system which include optical fibers. Especially, we are consider the developing model of design policy and real user to make easy to use new system. In this paper we will describe the instance to adapt the design concept on Broadband Access Network Operation Support System.

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A Study on the Satisfaction and Reuse Intention of the Book Start Preference Program of Multicultural Families (다문화가족의 북스타트 선호프로그램 만족도와 재이용의도에 관한 연구)

  • Choi, Ji-Woo;Chang, Woo-Kwon
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.32 no.1
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    • pp.361-390
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    • 2021
  • The purpose of this study is to provide basic data for bookstart programs to public libraries and related institutions by investigating and analyzing bookstart preferred programs, user satisfaction and reuse intentions based on the current status of bookstart services and programs for multicultural families nationwide. It is to propose an improvement plan for the multicultural family bookstart program. To this end, user satisfaction and reuse intention were surveyed and hypotheses were verified through a survey of bookstart program participants. For statistical analysis, SPSS 25 was used. As a result of this study, First, there was a significant difference in the bookstart program for multicultural families according to their children's age and average monthly education expenses. Second, in the satisfaction of the multicultural family bookstart program, only the use and service support, and the quality of facilities and environment were found to have a significant positive (+) effect. Third, it was found that the re-use intention of the multicultural family bookstart program had a significant positive (+) effect only on the quality of use and service support. Fourth, it was verified that satisfaction with the book start program for multicultural families had a significant positive (+) effect on the intention to reuse. In addition, it suggested the improvement plan for the multicultural family book start program.

Perspective Differences between System Managers and Consultants as to ERP Critical Success Factors (ERP 성공요인에 대한 시스템관리자와 컨설턴트 간의 시각 차이)

  • Chang Hwal-Sik;Choi Yoo-Jung
    • The Journal of Information Systems
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    • v.14 no.2
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    • pp.215-236
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    • 2005
  • The purpose of this paper is to examine the differences in the critical success factors for ERP adoption suggested by the system managers and the ERP consultants. The survey results indicated the following findings. First, there was no significant difference in the relative importance of the critical success factors between the system managers and the ERP consultants. Both groups agree that 'top manager's concern and support' is the most critical factor and that 'user involvement' is the second. However, the system managers tend to think 'training and education of end users' and 'cooperations among the project participants' more important than the consultants do. Second, both groups agree that the most important ERP contribution should be 'improvements in the business processes.' They also agree that the least important aspect is 'ERP's contribution to the individual's productivity.' In overall, the ordered lists of ERP evaluation criteria according to their importances were of no significant difference between the groups. Third the two groups showed differences when they were asked to evaluate the importance of the critical success factors for each of the ERP evaluation criterion. In general, the system managers tend to put more emphasis on 'training and education of end users' and 'adaptation of end users to the changed processes,' whereas the consultants tend to emphasize more on 'top managers' interest and supports' and 'project manager's capabilities and performance.' The differences in the critical success factors presented by the two groups indicated that more efforts need to be devoted to understanding other participant's interests and concerns in an ERP project team. Better coordinations based on the mutual understandings could improve the chance of achieving a success in adopting ERP packages.

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Recognition of the End User to Management Information System for Hotels (호텔경영 정보시스템(HMIS)에 대한 사용자 인식)

  • Chung, Tae-Woong
    • The Journal of the Korea Contents Association
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    • v.8 no.12
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    • pp.386-395
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    • 2008
  • The purpose of this study is to understand the cognitive power from user who have used hotel management information system and to search contribution level for hotel management. The survey results are : There are different cognitions, between PKG and developed user system, short term employee and long term employee, reservation part and front office part. Specially IT service management parts(mostly outsourcing) have low degree cognition, because of lated supporting and being short of IT service management system. Hotel information system construction gives us to be easy management operating and to be fast management but Hotel information system has to lead value creation, to support decision making, to present advavced management for hotel.