The Factors Affecting the Performance of Knowledge Management Systems

The purpose of this study is to identify the factors affecting the performance of knowledge management systems. To extend DeLone & MeLean's model, we included the user specialization in the information systems success model. The questionnaires are collected from 109 knowledge management system users. The major findings are summarized as followed. First, system characteristics such as ease of use, response time, and knowledge management process support affect the knowledge management systems usage. Second, knowledge characteristics such as relevancy, completeness, reliability, importance, and currency also affect the knowledge management systems usage. Third, the end-users are satisfied with the knowledge management systems because it is easy to use and relevant.

지식관리시스템 성과에 영향을 미치는 요인