• Journal of the Korea Convergence Society
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• v.8 no.8
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• pp.95-103
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• 2017

The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. The survey was performed from April, 2016 to November, 2016 against 300 dental sanitarian working in Daejeon and Daegu district and a total of 292 people's data was made an object for final analysis. As a result of it, the emotional labor and exhaustion showed positive relationship and thus as the emotional labor is high, exhaustion was high(P<0.1), and the job satisfaction was negative and thus as the emotional labor is low, the job satisfaction was high(P<0.1) Also, the emotional labor in the turnover intention was positively related and thus as the emotional labor is high, the turnover intention was high(P<0.5). Thus, a scheme to lower the job stress and the exhaustion experience degree and increase the compensation and welfare benefits in order to solve the emotional labor of the dental sanitarian.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.1
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• pp.486-496
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• 2018

Customer incivility is an important stress factor employees performing service tasks, and this is equally true for employees who perform civil affairs services. The purpose of this study is to investigate the negative effects of adverse customer behavior and ways to reduce it. This study adopts the Conservation of Resource (COR) theory in order to examine customer incivility. This study predicts that customer incivility will negative emotions and eventually lead to emotional exhaustion in employees. We also predict that social support (organizational support, supervisor support, coworker support) perceived by employees would moderate the relationship between customer incivility and negative emotions. This study is based on 481 questionnaires collected from public officials. The results are as follows: First, customer incivility causes negative emotions. Second, negative emotions mediate the relationship between customer incivility and emotional exhaustion. Third, the relationship between customer incivility and negative emotions showed moderating effects on the perception of organizational support which is one of three types of social support. Based on the results of this study, implications, limitations, and future direction of research are suggested.

• Korean Journal of Child Studies
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• v.20 no.3
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• pp.339-349
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• 1999

Multiple regression and stepwise logistic regression was conducted to examine the relationships of work conditions, individual characteristics, and burnout (emotional exhaustion, depersonalization, personal fulfillment). Subjects were 144 early childhood educators. Teachers most likely to leave the profession were more educated, has less teaching experience and reported higher levels of burnout (i.e. high emotional exhaustion and lower personal fulfillment). Turnover was also predicted by high depersonalization, lower personal fulfillment, working overtime, and perceived choice of other jobs. Implications of these results for early childhood programs were discussed.

• Journal of Digital Convergence
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• v.16 no.8
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• pp.81-87
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• 2018

Recently, honorary retirement is spreading like a fashion among teachers. This was due to rapid environmental changes and stress. Therefore, in this study, we examined the relationship between teachers' stress and job exhaustion. The study was conducted for middle school teachers in Changwon city. The results of this study were as follows: First, job stress of middle school teachers affected emotional exhaustion. Second, job stress of middle school teachers had an effect on impersonation. Finally, job stress of secondary teachers did not affect the reduced individual achievement. The results of this study suggest that job stress of middle school teachers is closely related to job exhaustion. Therefore, it is urgent to improve the administrative simplification based on the analysis of the teacher 's stress factors and the immersion into the class.

• Journal of the Korea Society of Computer and Information
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• v.18 no.7
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• pp.157-164
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• 2013

This study analyzed how job stress of counselors at Multicultural Family Support Center effects on their psychological exhaustion. The purpose of this research is on suggesting efficient human resource administration plan by mitigating job stress using the result of analysis. In the result of analysis, MFSC counselors' job stress had an effect on emotional exhaustion, impersonalization, and a factor of decline in sense of self-perfection. Applying this result, this research proposed a necessity of realistic plan preparation to prevent job stress and psychological exhaustion of MFSC counselors.

• Management & Information Systems Review
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• v.36 no.1
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• pp.309-327
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• 2017

Recently the importance of emotional labor has increased so this study aims to prove the effects of emotional labor(surface acting and deep acting) on counterproductive work behaviors(deviate from organization and individual deviation) using burnout(emotional exhaustion, personality disorder, decrease in sense of accomplishment) as a medium. 350 surveys were sent to employees such as workers from call centers, salesperson from department store, financial worker, hospital staff, flight attendant and workers from customer center who and worked with emotional labor and 300 surveys excluding insincere ones were used for analysis. The result is as follows. First, surface acting which is a type of emotional labor chosen by customer workers had a positive effect on burnout such as personality disorder and decrease in sense of accomplishment. Second, deep acting had a negative effect on personality disorder and decrease in sense of accomplishment but did not show any effect on emotional exhaustion. Third, personality disorder and decrease in sense of accomplishment among burnout had effect on counterproductive work behaviors(deviate from organization, individual deviation) but emotional exhaustion did not show any effect on work behaviors(deviate from organization, individual deviation). Based on the result of analysis, implication of this study and direction of future research were suggested.

• Journal of Society of Preventive Korean Medicine
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• v.17 no.3
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• pp.115-128
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• 2013

Objectives : This study was aimed to investigate burn out degree of K.M.D.s(Korean medicine doctors) who work at convalescent hospitals and to find contributional factors for the result. The relationship between burn out and job performance was also studied. Methods : 77 K.M.D.s(Male 49(63.6%), Female 28(36.4%)) participated in this survey that has 62 main questions about burn out, job performance, job environment and Social demographic characteristics. Survey was conducted from 19th Aug. 2013 to 6th Nov. 2013. Results : Average of burn out degree of K.M.D.s was 2.62 out of 5. Emotional exhaustion was highest (2.80) and depersonalization was lowest(2.20) among subordinate concepts of burn out. Work place location and average income of the subjective which are subordinate concepts of social demographic characteristics showed significant correlation with job performance. Role conflict, relation of co-worker, workload were significant factors for emotional exhaustion and meaning of the job, will of patient, challenge were significant factors for lack of feeling of accomplishment by multiple regression analysis. Relation of co-worker, aggression of patient and meaning of the job were also significant factors for depersonalization. Conclusion : Emotional exhaustion and lack of feeling of accomplishment among subordinate concepts of burn out were high in the subjective who participated this study. Significant factors that contribute to burn out of this study, shows different result compare to the studies that show other factors contribute to burn out who works at convalescent hospital or other place.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.6
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• pp.3548-3556
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• 2014

The purpose of this study was to establish the basis for the smooth business conduction of journalists by identifying the impact of job stress on the emotional exhaustion and physical symptoms. The subjects of the survey were 124 journalists of the editorial department of 11 daily newspaper companies in Seoul and the reference period of the survey was from May 1, 2013 to Aug 31, 2013. Factor analysis, correlation analysis and multiple regression analysis were performed using SPSS Win 18.0 at the 0.05 significance level. According to the study, emotional exhaustion is related to 'excessive quantitative role'(r=.613, p<.001) and 'role conflict'(r=.0195, p<.05) and the physical symptoms are related to 'excessive quantitative role'(r=.219, p<.05) and 'career management'(r=.529, p<.001). The results may provide implications for arranging a health promotion program handling job stress.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.12
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• pp.6218-6226
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• 2013

The aim of this study was to determine the basis for smooth conduction of business for journalists by identifying the journalists demographic characteristics and the relevance of the physical symptoms and emotional exhaustion. The surveys were carried out from 2013 May 1 to August 31 and the subjects of the surveys were 124 journalists working in the editorial part of 11daily newspaper companies located in Seoul. For data analysis, frequency analysis, factor analysis, and a T-test were performed using the SPSS Win 18.0 program. A p value 0.05 was considered significant. The study showed that there were significant differences in the physical symptoms depending on sex, age, marital status, and rank. In addition, emotional exhaustion was affected by gender, age and Sunday duty cycle etc. The results of this study will provide basic data for preparing a physical and mental health promotion program for journalists by the demographic characteristics.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.8
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• pp.410-416
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• 2018

The purpose of this study was to investigate the factors affecting the exhaustion of emotional intelligence of clinical dental hygienist and to improve the quality of customer service and effective management of clinical dental hygienist. The results of the study were as follows: 394 clinical dental hygienists working in Jeollabukdo from February 6 to May 31, 2017. Clinical dental hygienist's emotional intelligence showed a significant negative correlation with burnout(r=-.623, p<.001). Self emotion appraisal, others' emotion appraisal, and use of emotion were found to be related factors to exhaustion of clinical dental hygienist..Based on the results of this study, it would be necessary to develop programs to improve the emotional intelligence of clinical dental hygienists, to reduce burnout and to improve the work efficiency of clinical dental hygienists.