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http://dx.doi.org/10.5762/KAIS.2018.19.8.410

Factors affecting clinical dental hygienist emotional intelligence on burnout  

Kim, Young-Im (Department of Dental Hygiene, Vision College of Jeonju)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.19, no.8, 2018 , pp. 410-416 More about this Journal
Abstract
The purpose of this study was to investigate the factors affecting the exhaustion of emotional intelligence of clinical dental hygienist and to improve the quality of customer service and effective management of clinical dental hygienist. The results of the study were as follows: 394 clinical dental hygienists working in Jeollabukdo from February 6 to May 31, 2017. Clinical dental hygienist's emotional intelligence showed a significant negative correlation with burnout(r=-.623, p<.001). Self emotion appraisal, others' emotion appraisal, and use of emotion were found to be related factors to exhaustion of clinical dental hygienist..Based on the results of this study, it would be necessary to develop programs to improve the emotional intelligence of clinical dental hygienists, to reduce burnout and to improve the work efficiency of clinical dental hygienists.
Keywords
Burnout; Clinical Dental hygienist; Emotional intelligence; Emotional exhaustion; Impersonalization; Low sense of achievement;
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Times Cited By KSCI : 5  (Citation Analysis)
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