• 제목/요약/키워드: ego state

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항공사 객실 승무원의 자아상태가 직무만족과 고객지향성에 미치는 영향 - 교류분석을 중심으로 - (The Effect of Flight Attendant's Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis-)

  • 문지원;연지영;최정일
    • 품질경영학회지
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    • 제46권1호
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    • pp.135-152
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    • 2018
  • Purpose: This study attempted to analyze how the ego state of flight attendants affects their job satisfaction and customer orientation using Berne's (1966) transactional analysis and further compare the difference between job satisfaction and customer orientation depending on demographic characteristics, position, and ego state. Methods: The data was collected by using the structured questionnaires to flight attendant of major airline companies. The proposed research model is tested using 164 valid questionnaires using SPSS 23 and Smart PLS 2. Results: This research indicated the only free child ego sate among ego state factors of flight attendant was found to have a positive impact on job satisfaction. In the relationship between ego states and customer orientation, all ego state factors were found to have a significant influence on customer orientation. Conclusions: The study offered a theoretical and empirical foundation for future research by empirically identifying the relationship between ego state factors and customer orientation in the in-flight service and suggested the strategic implications to increase job satisfaction and customer orientation based on the psychology and ego state of flight attendant.

조선업 작업자의 자아상태, 안전 및 불안전행동, 산업재해 간의 구조관계 분석 (Analysis of Structural Relation between the Shipyard Workers' Ego-state, Safe and Unsafe Behaviors, and Industrial Accidents)

  • 정인석;정대겸
    • 한국안전학회지
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    • 제33권5호
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    • pp.101-108
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    • 2018
  • This study was carried out to obtain baseline data on the causes of industrial accidents and their prevention by investigating structural models between the Shipyard workers' egogram ego-states (CP: Critical Parent, NP: Nurturing Parent, A: Adult, FC: Free Child, AC: Adapted Child), safe and unsafe behaviors, and industrial accidents (frequency/severity). In order to achieve this goal, 378 workers from 3 locations of major corporations in Geojedo Island and Ulsan took a questionnaire, which was then analyzed with a structural equation model using the SPSS 23.0 and AMOS 24 statistics package, and the main results of the study are as follows. First, NP and A's ego-states had a positive influence on safe behavior, AC's ego-state had a negative influence on safe behavior, and A's ego-state had the largest influence on safe behavior. Second, CP and AC's ego-states had a positive influence on unsafe behavior, and A's ego-state had a negative influence on unsafe behavior. AC's ego-state had the largest influence on unsafe behavior. Third, safe behavior did not have a significant influence on industrial accidents. However, unsafe behavior had a positive influence on industrial accident frequency and industrial accident severity, both sub-factors of industrial accidents. This study, despite its limitations, such as sampling limitations, has the following significance. First, this study verified that ego-state, a psychological characteristic, is an important factor for predicting unsafe behavior that induces industrial accidents. Second, in order to reduce industrial accidents, there is a need to stimulate the A ego-states, and promote continuous safety management and safety education to neutralize the AC ego-state. Third, previous studies were limited in the area of practical methods for reducing unsafe behaviors, but this study presents practical methods for reducing unsafe behaviors by verifying the structural relationship between safe/unsafe behaviors and industrial accidents by selecting ego-gram ego-states, variable personality theory, as an independent variable.

간호대학생의 자아 상태, 대인관계 유능성 및 문제해결 능력에 관한 융합연구 (The Convergence study on the Ego state, Interpersonal competence and problem solving ability of nursing students.)

  • 김상남;김영미;이소영
    • 한국융합학회논문지
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    • 제9권2호
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    • pp.61-72
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    • 2018
  • 본 연구는 간호대학생의 자아상태, 대인관계 유능성 및 문제해결 능력과의 관계를 분석하기 위해 실시되었다. 연구방법은 임상실습 경험이 있는 간호대학생 311명을 대상으로 한 조사연구이다. 자료수집은 구조화된 설문지를 이용하였고, SPSS/Win 21.0 program으로 분석하였다. 연구결과 비판적 부모 자아(CP), 양육적 부모 자아(NP), 성인 자아(A), 자유로운 어린이 자아(FC)와 대인관계 유능성, 문제해결 능력과 정적 상관성을 보였다. 순응적 어린이 자아(AC)는 대인관계 유능성과 문제해결 능력의 계획 및 실행이 부적 상관성을 보였다. 간호대학생의 대인관계 유능성과 문제해결 능력을 향상시키기 위해 CP, NP, A, FC 자아상태를 증진시키고, AC 자아상태의 부정적 특성을 극복 할 수 있도록 상호교류분석 프로그램 개발 및 적용이 필요하다.

대학생의 정신건강에 영향을 주는 요인 - 사상체질과 자아상태를 중심으로 - (Factors Affecting Mental Health among College Students - Sassang Constitution and Ego State centered Approach-)

  • 김명희
    • 한국보건간호학회지
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    • 제27권3호
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    • pp.564-577
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    • 2013
  • Purpose: The purpose of this study was to address differences between mental health according to sasang constitution and ego state among college students. Methods: Data for this cross-sectional study were collected by administration of questionnaires eliciting Woo's ego state scale, QSCC II for the sasang constitution classification, and SCL-90-R for mental health to 393 college students. Analysis was performed using IBM SPSS (version 19.0). Results: The Free Child ego and Adapted Child ego differed significantly among sasang types. The ego-gram pattern of So-eum type exhibited the N pattern (Nurturing Parent (NP)>Adapted Child (AC)>Adult (A)>Free Child (FC)>Critical Parent (CP), AC-high type), however, the ego-gram pattern of other constitution types showed the M pattern (NP>FC>A>AC>CP). No statistically significant differences in mental health were observed among sasang types, however, among ego states, AC and CP showed negative correlation with mental health status. Between So-eum type and So-yang type, AC was the factor predicting mental health. Between Tae-eum type and undefined type, AC and CP were factors predicting mental health. Conclusion: These findings suggest that sasang constitution could be an important factor in understanding the ego state and mental health status. We conclude that sasang constitution should be considered in interpretation of mental health status presentation in clients.

The Effects of Self-Referencing and Counteractive Construal on Consumption Goal Reversion

  • Choi, Nak-Hwan;Liu, Cong;Mu, Peipei
    • 유통과학연구
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    • 제12권3호
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    • pp.7-15
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    • 2014
  • Purpose - This study aims to explore the factors that can trigger the escalation of an initially pursued long-term utilitarian goal that is set aside to pursue a competing hedonic goal. Research Design, Data, and Methodology - The experimental study covered three groups : Group 1 (ego-depletion, self-referencing), Group 2 (ego-depletion, neutral), and Group 3 (no ego-depletion, neutral). The participants of the study comprised 150 undergraduates who were divided into three groups of 50 students for each. One-way ANOVA and regression analyses were used to verify the hypotheses. Results - Ego-depleted consumers are less likely to resist immediate temptation than those who are not in an ego-depletion state. Self-referencing has a positive impact on long-term goal reversion when consumers in an ego-depletion state experience immediate temptations. Counteractive construal plays a mediating role between self-referencing and long-term goal reversion. Conclusions - We found that consumers tend to yield to momentary temptations when they are in an ego-depletion state. Self-referencing and counteractive construal can eliminate the ego-depletion effect and then facilitates escalation of the set-aside long-term goal.

원가족변인이 부부갈등에 미치는 영향 (The effects of family of origin variables on marital conflict)

  • 정문자;이종원
    • 대한가정학회지
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    • 제41권3호
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    • pp.147-164
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    • 2003
  • The purpose of this study was to investigate the effects of the family of origin variables on marital conflict. Seventy five married couples living together for less than 10 years were chosen from Seoul and Suwon cities. These subjects completed Korean Version of Family Adaptability and Cohesion Evaluation Scale Ⅱ, Individual Separation Scale, Family Rules Scale, Korea Certificated Egogram, and Marital Conflict Scale. The data were analyzed using descriptive statistics, paired-t test, and hierarchical regressions. The results were as follows: First, husbands and wives were different from each other in triangulation, family rules from family of origin and marital conflict. While husbands felt more strongly about their family rules than wives, wives perceived triangulation, and marital conflict higher than husbands. Second, husbands' controlling ego state, individuation, and family rules explained sixteen percents of husbands' marital conflict. Statistically speaking husbands' controlling ego state positively influenced on husbands' marital conflict. However, both of husbands' and wives' controlling ego states explained twelve percents of wives' marital conflict, and husbands' controlling ego state was statistically significant.

상호교류분석으로 본 간호학생의 자아상태와 스트레스 대처방법 및 건강상태에 관한 연구 (Study on Ego states in the view of Transactional analysis, Coping style and Health states of Nursing Students)

  • 원정숙;김정화
    • 동서간호학연구지
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    • 제7권1호
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    • pp.68-81
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    • 2002
  • The purpose of this study is to analyze the type of ego states and stress coping style on female college students who are in the course of nursing study. This study is performed in the view of Transactional Analysis and designed to scrutinize descriptive correlations between the type of ego states and stress coping style. The subject is consists of 144 freshmen and sophomore, 138 junior and senior students group, who are students of K nursing college located in Seoul. The sampling investigation period is on Sept. 14, 2002 to Oct. 26, 2002. The measuring instrument used for Transactional Analysis ego state is 50 items Ego-gram research paper devised by Dusay(1997). For studying coping style, Folkman & Lazarus's measurement(1984) was adopted, which is translated and modified by Han, and Oh,(1990). Health states is adopted by standardized health inspecting instrumental table (Cornell Medical Index:CMI) which is designed for Korean people by Ko and Park(1980) Statistic average and standard deviation were generated by using SPSS PC+, t=test and Pearson correlation. The results were as follows: 1) In the type of ego states on both groups indicated the arithmetic apex NP(maximum value), then the point A was high and the data made a down slope to point AC. In the comparison to type of ego states between two groups, only at point CP, the data value of upper year students represented higher than that of lower year ones by c(t=2.28, p=.023). 2) Stress coping style of whole students were highly and affirmatively dedicated to research. Especially hopeful aspect(t=.67, p=.05), relaxation of tension(t=-2.16, p=.03) made significant difference each other in the view of arithmetic calculation. 3) In view of nursing students' physical health states, there is significant difference in past history(t=2.50, p=.013) and in case of mental health states, there are considerable discrepancies between lower group(73.52) and upper group(75.11)(p<.05). In view of all field, state of tension(t=2.13, p=.048) has difference. 4) While verifying coping style in terms of ego states level between lower and upper students group, In type CP, high level ego states group indicated significant difference on stress coping style area than low leveled group and made such sequences as the central point of problem, In type NP, sequences such as the central point of problem, In type A, the central point of problem, In type FC, hopeful aspect and In type AC, hopeful aspect and indifference were derived significantly different (p<.05). 5) While verifying health state differences in the level of lower and upper ego states, In type FC, low level group(150.29) marked higher point than upper group(145.19), there is remarkable discrepancy and so did whole health state(p=.014), In type AC both mental state(p=.000) and whole health state (p=.015) showed differences. 6) When analyzing correlations between whole students' ego states, copying style and health state, all type of ego state showed differences(p<.001). In correlations between ego state and health state, in type FC physical state had an apex and there are inverse correlations among the other types. Especially, type FC showed inverse correlations with great discrepancies(p<.05). In mental state, type NP(${\gamma}=.198$, p<.001) and type A(${\gamma}=.166$, p<.05) represented straight correlations with remarkable differences. Especially, In type AC showed inverse correlations(${\gamma}=.282$, p<.001). In case of correlations between copying style and health state, indifference(${\gamma}=-.157$) and relaxation of tension(${\gamma}=-.158$) presented great difference(p<.05). In mental state, central point of problem and search for social support showed straight correlations with great discrepancies(p<.05), hopeful aspect and indifference showed inverse correlations with considerable differences(p<.001).

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간호대학생의 자아상태가 대인관계 기술에 미치는 영향 (The Influence of Ego State and Interpersonal Skill among Nursing Students)

  • 심희숙;안성윤
    • 디지털융복합연구
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    • 제13권12호
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    • pp.269-275
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    • 2015
  • 본 연구는 자아상태가 간호사의 대인관계 기술에 미치는 영향을 파악하기 위해 시도되었다. 이를 위해 D시에 소재한 간호대학생 144명을 대상으로 2015년 3월 15일부터 4월 30일까지 자료를 수집하였다. 자아상태는 Bernes의 에고그램 체크리스트를 한국교류분석협회에서 표준화한 척도를 사용하였고, 대인관계 기술은 Schlein & Guerney의 Relationship Change Scale을 한국 실정에 맞게 수정보완한 설문지를 사용하였다. 자료분석은 서술적 통계, t-test, Pearson's correlation, hierarchical regression으로 분석하였다. 연구 결과, 대인관계 기술에 유의한 설명력(33.8%)을 가진 변수는 양육적 어버이 자아, 순응적 어린이 자아, 자유스런 어린이 자아였다. 본 결과는 간호대학생의 자아상태가 대인관계 기술에 영향을 주는 것으로 나타났으므로 간호대학생의 인간관계 기술을 향상시키기 위한 상호교류분석 프로그램 개발에 대한 융복합적 함의를 제안한다.

이고그램을 이용한 공공도서관 사서의 자아 상태 유형 분석 (Analysis on Ego State Types of Public Librarians by Ego-gram in Korea)

  • 송기호
    • 한국도서관정보학회지
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    • 제46권2호
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    • pp.29-48
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    • 2015
  • 본 연구의 목적은 아동과 청소년을 위해서 정보 중재자로서의 역할을 수행해야 하는 공공도서관 사서의 기능적 자아 상태 유형을 교류 분석에서 제시한 이고그램을 통해서 분석하고 교수자로서 사서가 안고 있는 한계와 가능성을 살펴보는 것이다. 공공도서관 사서의 자아 상태 유형 분석 결과 전체적으로 NP-AC-A-CP-FC와 같이 N형(나이팅게일형)으로 나타났다. 이러한 자아 상태의 특징은 '헌신적이지만, 자기 부정적인 성향을 보인다.'고 해석할 수 있다. 따라서 공공도서관 사서는 어린이와 청소년의 요구와 태도를 양육적인 자세로 수용하고, 적극적인 상호작용을 통해서 자율성과 창의성을 신장할 수 있도록 A(성인), CP(비판적 어버이) 그리고 FC(자유로운 어린이) 자아 상태를 개발하는데 노력을 기울여야 할 것으로 보인다. A와 FC의 신장은 사서 자신의 스트레스를 줄이고, 직무 만족도를 높이는데도 매우 유용하다.

영재아의 성격유형과 자아상태 분석 (Gifted Students' Personality and Types of Ego-gram Based on Eric Borne's Transactional Analysis)

  • 이순주;박찬웅
    • 영재교육연구
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    • 제19권1호
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    • pp.25-46
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    • 2009
  • 본 연구에서는 영재아를 대상으로 남녀 영재들의 성격유형과 자아상태의 차이 그리고 성격유형의 기질별, 기능별 특성을 알아보고자 하였다. 본 연구의 분석 결과는 다음과 같다. 첫째, 영재아들의 성별에 따른 성격유형의 차이를 분석한 결과, 판단방식 측면에서 남아와 여아 간 유의한 차가 나타났으며 자아상태에서는 영재 여아가 남아보다 자유스런 어린이자아가 더 높은 것으로 나타났다. 또한 영재아의 기질별 기능별 성격유형의 특성에서는 영재 집단이 한국판 표준화와 적지 않은 차이를 보이는 것으로 나타났다. 즉 기질면에서는 한국판 표준화에 비해 NT형의 분포가 월등히 높은 반면 SJ형의 분포는 훨씬 낮은 것으로 나타났으며 기능면에서는 NT형의 분포가 한국판 표준화보다 월등히 높은 것으로 나타났다. 한편 심리적 기능유형에 따른 자아상태의 분석 결과에서 영재아의 자아상태유형은 어떤 판단을 내릴 때 기준으로 삼는 감정형(F)과 사고형(T)의 성격특성과 관련 깊다는 것을 알 수 있었다.