• 한국콘텐츠학회논문지
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• 제16권6호
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• pp.323-333
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• 2016

본 연구의 목적은 노인의 사회경제적 변인이 노인의 삶에 대한 만족도에 미치는 영향에 있어서의 노인 여가참여의 매개효과를 구체적으로 검증해 보고자 하는데 있었다. 한국노동연구원의 2012년 "한국고령화 연구패널조사(KLoSA)" 4차 조사에 참여한 총 7,486명의 데이터를 분석하였으며 그 결과는 다음과 같다. 첫째, 노인의 사회경제적 변인인 교육수준, 가구 총소득, 순자산이 노인의 삶에 대한 만족도에 정적인 영향을 미쳐, 노인의 경우 교육수준, 가구 총소득, 순자산이 높을수록 삶에 대한 만족도가 높아지고 있었다. 둘째, 노인의 사회경제적 변인인 교육수준, 가구 총소득, 순자산이 노인의 여가참여라는 매개변수의 효과를 통해 노인의 삶에 대한 만족도에 영향을 미쳐, 노인의 경우 교육수준, 가구 총소득, 순자산이 높을수록 여가참여 수준이 높아지고 그로 인해 삶에 대한 만족도가 높아지고 있었다.

• 디지털융복합연구
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• 제17권7호
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• pp.409-416
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• 2019

본 연구는 여성 한부모의 경제적 스트레스가 자녀의 사회적 유능감에 미치는 영향을 알아보고, 그 과정에서 모-자녀 관계 만족도가 어떠한 역할을 하는지를 파악하는데 그 목적을 두고 있다. 즉, 여성 한부모의 경제적 스트레스가 자녀의 사회적 유능감에 직접적인 영향을 미치는지, 모-자녀 관계 만족도를 매개로 간접적인 영향을 주는지에 대해 검증하였다. 구조방정식 모형을 통해 경로를 분석한 연구결과는 다음과 같다. 첫째, 여성 한부모의 경제적 스트레스는 모-자녀 관계 만족도에 부적인 영향을 미치는 것으로 나타났다. 둘째, 여성 한부모의 경제적 스트레스는 모-자녀 관계 만족도를 매개로 해서 자녀의 사회적 유능감에 영향을 미치는 것으로 나타났다. 즉, 여성 한부모의 경제적 스트레스는 직접적으로는 자녀의 사회적 유능감에 미치지 않고 모-자녀 관계 만족도를 통해서 간접적으로 영향을 미치는 것으로 나타났다. 따라서, 여성 한부의 경제적 스트레스가 자녀의 사회적 유능감에 미치는 영향에 있어서 모-자녀 관계 만족도가 완전 매개역할을 하는 것으로 입증되었다. 이러한 결과를 바탕으로 여성 한부모 자녀의 사회적 유능감을 증진시키기 위한 실천적 함의들이 논의 되었다.

• 한국프랜차이즈경영연구
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• 제11권1호
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• pp.19-29
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• 2020

Purpose - To understand the assessment basis of customers' coffee shop experience and give more practical advices to the franchised coffee shops which are poorly managed in the competitive market, this study identified factors to measure the quality of customer experience and explored the relationship between these factors and customer satisfaction and loyalty. Further, this study analyzed which role self-efficacy played in the structural relationship between the quality assessment factors, satisfaction and loyalty of franchised coffee shops. Research design, data, methodology - The data were collected from respondents who had visited franchised coffee shops within the previous month through online survey. The questionnaires were surveyed from February 11 to February 14, 2019. A total of 318 responses were collected after excluding four of incomplete or uncandid responses. A structural equation modeling approach was used to examine the proposed hypothesis and a confirmatory factor analysis was employed to verify the four dimensions of quality assessment. Results - The findings of this study are as follows. First, the three of quality assessment variables significantly influenced on satisfaction except environmental quality. Second, economic and service quality significantly influenced on self-efficacy but environmental and menu quality didn't. Third, satisfaction significantly influenced on loyalty but not on self-efficacy. Fourth, self-efficacy significantly influenced on Loyalty. Conclusions - This study identified the four dimensions to assess the franchised coffee shop service - menu, environment, service and economic quality and verified these four dimensions are valid as indicators to measure the quality of customers' coffee shop experience. Further, by empirically testing the structural relationships among these quality assessment dimensions, satisfaction, self-efficacy and loyalty, this study provided theoretical foundations to explore the relationship between customer and the franchised stores in restaurant businesses. For the industry, the study findings showed that customers highly appreciated menu and economic quality of the service rather than the stores' interior. This indicate that the franchised coffee shops need to focus more on the basics of coffee such as taste and menu variety and economic value than the decoration of the store, which are often over-invested nowadays.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2009년도 추계학술대회
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• pp.109-114
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Also, we have analyzed customer satisfaction by comparing financial outcome of each industry Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

• 한국콘텐츠학회논문지
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• 제18권4호
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• pp.467-479
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• 2018

본 연구는 주거의 경제 및 지역적 특성이 노인의 삶의 만족도와 자아존중감에 미치는 영향을 분석한다. 한국복지패널 11차 조사 자료를 이용하였으며, 주요 연구결과는 다음과 같다. 첫째, 주거의 경제적 특성인 주택가격, 가구원당 주거면적 및 총생활비대비 광열수도비 비중은 노인의 삶의 만족도와 자아존중감에 유의한 영향을 미치고, 노인의 자아존중감은 삶의 만족도에 대한 주거의 경제적 특성의 영향을 매개하는 것으로 나타났다. 둘째, 주거의 지역적 특성인 거주 지역은 노인의 삶의 만족도와 자아존중감에 유의한 영향을 미치고, 노인의 자아존중감은 삶의 만족도에 대한 주거의 지역적 특성의 영향을 매개하는 것으로 나타났다. 즉, 주거의 경제 및 지역적 특성 등과 관련한 노인주거복지정책은 노인의 자아존중감을 매개로 하여서도 노인의 심리적 복지감인 삶의 만족도에 영향을 미치므로, 주거 빈곤 및 주거불평등 등으로 인해 노인의 삶의 만족도와 자아존중감에 부정적 영향을 미치지 않도록 정책적인 고려를 하여야 할 것이다.

• 농촌계획
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• 제18권4호
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• pp.27-34
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• 2012

The purpose of this study is to analyze the community center users' the determinants of utilization & satisfaction for the exploit and to draw out the implication as to what are the influencing factors. The ordered logit model approach was used to examine the determinants. For the use of community center, we surveyed by mail subjecting on rural residents for one month, June 2012, analyzed 625 valid questionnaires. The findings are as follows. First, 'Facility-Satisfaction', 'Education', 'Exploit-Frequency' and 'Age' are the most important factors which affect users' satisfaction. Second, 'A meeting hall function', 'Cultural & Educational function', 'Social & Organizational function', and 'functional criticality function' influence the attributes of users' utilization. Therefore, it is needed to establish the various functions of community center and to prepare the vitalization plan in futuristic viewpoint reflecting the change of rural area. In addition, since there is no clear entity to supervise community center administratively, policy support system to community center should be equipped. Along with these, it is needed to develop managing and operation model for customized community center.

• 가정간호학회지
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• 제19권2호
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• pp.112-118
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• 2012

Purpose: This study was examined to identify the correlation health-promoting behavior, self-esteem, and life satisfaction of the elderly. Method: The subjects consisted of 115 elderly. The data collected from Oct to Dec 2011 were analyzed using descriptive statistics, t-test, ANOVA, and Pearson correlation coefficients. Result: The mean scores of health-promoting behavior ($2.33{\pm}.34$), self-esteem ($2.87{\pm}.58$), and life satisfaction ($2.98{\pm}.44$) of elderly were the average. Health-promoting behavior was significantly different according to age, educational level, religion, spouse, living arrangement, economic status, and join groups. Self-esteem was significantly different according to religion, economic status, and join groups. Life satisfaction was significantly different according to age, economic status, and join groups. Significant correlations were found between health-promoting behavior, self-esteem, and life satisfaction. Conclusion: These findings indicate that health-promoting behavior, self-esteem, and life satisfaction may be necessities to pursue successful aging of elderly. In addition, above mentioned results will be reflected in improving the quality of life programs.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.1135-1146
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• 2021

The paper aims to examine the relationship between various types of motivation and satisfaction as well as turnover intentions of public university lecturers. Intrinsic motivation is found to affect both satisfaction and turnover, while for extrinsic motivation, only one type has a significant effect on satisfaction. The web-based questionnaire with convenience sampling was chosen to approach target respondents. Data was collected by sending a link of the questionnaire to the lecturers' email. There were 700 questionnaires collected. Of which 681 valid responses, after screening out unusual questionnaires. In order to fulfill these aims, the authors employed structural equation modeling with maximum likelihood method supported by AMOS software with 681 valid samples. The evidence confirms the high correlation between intrinsic motivation and satisfaction for university lecturers which has been shown in previous studies. With regard to extrinsic motivation, extrinsic regulation (material) is found to have a positive influence on satisfaction, meaning financial rewards and job security will lead to his contentment while introjected regulation is a source of dissatisfaction. The results also demonstrate that intrinsic motivation is negatively correlated with turnover intentions. A person who is interested in the job itself is less likely to leave his or her job due to a keen passion for it.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2009년도 춘계학술대회
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• pp.501-510
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

• Asian Journal for Public Opinion Research
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• 제2권1호
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• pp.8-14
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• 2014

The Chinese economic growth rate has been much higher than many countries of the world for many years now. Nowadays, China is experiencing significant economic transformation and structural adjustment. Its speed of development is slowing, and housing and commodity prices are slowly rising. Consequently, a series of economic and social problems have come into being. Under these circumstances, how satisfied are Chinese people on the seven aspects of daily living such as Housing Situation, Household Income, Health, Family Life, Food, Human Relations and Job? The Media and Public Opinion Research Center of Fudan University (FMORC) conducted a phone survey of 606 people living in Beijing, the capital and political and cultural center of China, and Shanghai, the Chinese economic center. The survey results show that the overall satisfaction of Chinese people with their daily life is high. The levels of Family Life and Human Relations are on the top, those of Food, Health and Jobs are listed from the third to the fifth, and satisfaction levels of their Housing Situation and Household Income are on the bottom. The satisfaction levels of males with their Family Life and Health are higher than those of females. Age has a significantly negative correlation with satisfaction with personal health. Monthly income has positive relationships with four aspects of daily life - house income, job, house situation, and family life. Owning a house in cities is another important factor that influences satisfaction with the house situation, house income, food, and family life. Shanghai residents also show higher satisfaction with their health than Beijing residents.