• Title/Summary/Keyword: department satisfaction

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A Study on the Marital Relationship Enhancement Programs: Focused on Participation Motivation, Education Satisfaction, Positive Behavioral Intention (부부 관계 향상 프로그램에 대한 연구: 참여 동기, 교육 만족도, 긍정적 행동의도를 중심으로)

  • Lee, Eun-Young;Chang, Jin Kyung
    • Human Ecology Research
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    • v.54 no.2
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    • pp.165-180
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    • 2016
  • This study analyzes the correlations of participation motivation, education satisfaction, and positive behavioral intention for participants in marriage enrichment programs. The survey response results for 193 participants in marriage enrichment programs were analyzed with the statistics analysis application IBM SPSS 20.0. The findings of this study are as follows. An examination of relative influence of participation motivation and education satisfaction with the positive behavioral intention of participants in marriage enrichment programs indicated that internal motivation had a positive influence on education satisfaction, external motivation had a negative influence on satisfaction for facility environment and satisfaction with employee service, and motivation had positive influence only on facility environment. An examination of the influence of participation motivation and education satisfaction with the positive behavioral intention of the participants in marriage enrichment programs indicated that internal motivation and external motivation had a high positive influence on positive behavioral intention. However, motivation did not have a significant influence on behavior after participation. In education satisfaction, satisfaction with content, satisfaction with instructor, and satisfaction with employee service had a positive influence on positive behavioral intention, however, satisfaction with facility environment had negative influence on positive behavioral intention.

How Does the Time Variation of Customer Satisfaction Affect Korean Retail Firms' Performance?

  • Kim, Mi-Jeong;Park, Chul-Ju
    • Journal of Distribution Science
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    • v.16 no.9
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    • pp.53-58
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    • 2018
  • Purpose - This study aims to examine how the time variations of customer satisfaction influence retail firms' performance. Research design, data, and methodology - The study employs yearly time series customer satisfaction data of Korean retail secured from the National Customer Satisfaction Index(NCSI) for the 2011~2016 period. Our data includes a total of 90 observations of 15 retail firms in 5 different sector(department store, filling station, large discount store, open market, TV home shopping). We obtained the firm performance data from the KIS Value database. The variables for financial performance include sales and net profit. Results - The results show that customer satisfaction has dynamic effects on retail firms' performance. More specifically, the time variation of customer satisfaction has the moderating effect on the linkage between customer satisfaction and financial performance as well as direct effects on the firms' financial performance. Conclusions - Customer satisfaction has the current effect lasting over time on firm performance and changes of customer satisfaction in positive direction also impact on firm performance. Retail firms need to not only focus on improving customer satisfaction in the current term, but make efforts to continuously enhance customer satisfaction in the long term.

Patient satisfaction study by function of implant prosthesis (임플란트 보철의 기능별 환자 만족도 연구)

  • Lee, Hye-Eun;Moon, Hak-ryong
    • Journal of Technologic Dentistry
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    • v.42 no.3
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    • pp.262-271
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    • 2020
  • Purpose: This study aimed to provide the basic data for improving patient satisfaction and dental services by examining the satisfaction of implant patients who have become important customers of dental treatment due to the increased demand for implants and identifying the factors affecting satisfaction. Methods: Out of 145 questionnaires, excluding 15 questionnaires that were unfaithfully responded to or difficult to analyze, 130 questionnaires were used for the analysis of the satisfaction of the dental patients with implant treatment in 19 dental hospitals and clinics in Gyeonggi-do, South Korea. Results: Implant satisfaction was as high as 3.20 (±0.56) for masticatory function satisfaction, 3.19 for psychological function satisfaction (±0.59), and 3.01 (±0.58) for social function satisfaction. Conclusion: Consistent patient care is important because an implant is not a one-shot cure but ends over a period of several months to several years. It is meaningful in that this study measured the satisfaction of implant prostheses evaluated from a patient's point of view and examined various factors and needs affecting patient satisfaction to provide the basic data for research that can contribute to improving the satisfaction of implant patients.

Factors Influencing Job Satisfaction of Dietitians(Nutrition Teachers) of School Foodservice in Daejeon/Chungnam Province (대전.충남지역 학교급식 영양(교)사의 직무만족도에 영향을 미치는 요인)

  • Shin, Wang-Mi;Han, Jang-Il;Kim, Seong-Ai
    • Korean Journal of Community Nutrition
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    • v.14 no.6
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    • pp.798-806
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    • 2009
  • The objective of this study was to investigate how to improve job satisfaction for dietitians and nutrition teachers by identifying influencing factors in Daejeon and Chungnam Province, South Korea. A survey was conducted among school foodservice dietitians and nutrition teachers from selected primary, middle and high school in the area. This survey consisted of general characteristics, status of their job, job satisfaction, work satisfaction and work performance. In this study we found current state of general characteristics and status of their job according to frequency analysis and the level of work satisfaction, work performance and job satisfaction using descriptive statistics. The t-test, ANOVA and Duncan-test were also conducted in order to searching for tendency of job satisfaction according to the general characteristics and the status of their job. Pearson's correlation was carried out in order to find correlation with job satisfaction. Also, factors, which influenced job satisfaction according to regression analysis, were drawn. We describe the difference of job satisfaction between irregular dietitians and nutrition teachers as well. Besides we discussed the improvement of dietitians' (nutrition teachers') work environment to raise their job satisfaction through this study.

The Convergent effect of Ego-resilience, Nursing professionalism, and Social support on Department satisfaction in Nursing Students (간호대학생의 자아탄력성, 간호전문직관, 사회적 지지가 학과만족에 미치는 융복합적 영향)

  • Lee, Sun-young;Lee, Jeong-sook
    • Journal of Digital Convergence
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    • v.15 no.12
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    • pp.403-412
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    • 2017
  • The study were to identify the effect of ego-resilience, nursing professionalism, social support on department satisfaction in nursing students. Data were collected from April to May 2017 from 272 nursing students. The study tools were ego-resilience, nursing professionalism, social support, department satisfaction. The data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, multiple linear regression using SPSS/WIN 21.0 program. The result showed that the difference in department satisfaction relating to general characteristics were significant for reason for choosing a department, student activity, academic record. The correlation among ego-resilience, nursing professionalism, social support, department satisfaction were significant, and the significant factors influencing department satisfaction in nursing students were social support, nursing professionalism, ego-resilience. It is necessary to find ways to improve the department satisfaction through the activities that can enhance the social support, nursing professionalism, and ego-resilience of nursing students. This will help them adjust to college life.

A Convergence Study on Partial Dental Hygiene (Department) and Student Satisfaction: Focusing on Approach Motivation, Avoidance Motivation, and Digital Use Recognition (일부 치위생(학)과 학생의 학과 만족도에 관한 융합연구 : 접근 동기, 회피 동기, 디지털 사용인식 중심으로)

  • Son, Eun Gyo
    • Journal of the Korea Convergence Society
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    • v.13 no.5
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    • pp.53-60
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    • 2022
  • The purpose of this study is to identify the causal relationship of the structural model through approach motivation, avoidance motivation, and digital usage recognition in order to prepare a plan for coexistence with dental hygiene targeting 239 students from the dental hygiene department at a university in Gangwon-do. For statistical methods, SPSS Statistics 24.0 program and AMOS 21.0 were used. As a result of the structural equation model analysis, the motivation for approach was found to be significantly related to digital usage recognition and class satisfaction. In addition, digital usage perception was found to be significantly related to class satisfaction, and class satisfaction was shown to be significantly related to department satisfaction and department recommendation. Lastly, department satisfaction was significantly found in department recommendation. In other words, the coexistence plan with dental hygiene (department) is to expand the convergence of digital classes. In order to solve the problem, it is necessary for schools to establish facilities to expand teaching materials for practical classes and to devise teaching methods.

The influence of adaptation of dental hygiene students to campus life on satisfaction in major (치위생학과 학생의 대학생활 적응 정도가 학과 만족에 미치는 영향)

  • Lee, Sun-Mi;Lee, Jung-Hwa
    • Journal of Korean society of Dental Hygiene
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    • v.21 no.3
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    • pp.281-290
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    • 2021
  • Objectives: The purpose of this study was to identify the degree of adaptation of dental hygiene department students to campus life, and to provide basic data to prepare management strategies for effective campus life adaptation. Methods: Three hundred students in the department of dental hygiene in Busan Metropolitan City and Gyeonggi Province were surveyed from October 1 to October 30, 2020 and 291 questionnaires were used in the final data analysis. Results: Better adaptation to campus life was observed in subjects who participated in club activities, possessed an extrovert personality, were well adapted to the dental hygiene department, and had no conflict in interpersonal relationships, thereby showing a significant difference. Regarding the factors affecting the degree of satisfaction with the department, the higher the degree of satisfaction in the major, excellence in major, and coping ability, the higher was the degree of satisfaction with the department. Conclusions: For effective campus life adaptation of the university students as a way to increase the degree of satisfaction with the department, increasing the ability to adapt to campus life through achievement of pride in the major and participation in various interpersonal activities is a possibility. It is necessary to develop a program to create an environment for good adaptation to campus life.

Comparison of Students' Satisfaction with Sanitary, Environment, and Service of College Food Service by Operating System (대학급식소의 운영형태에 따른 위생, 환경과 서비스에 대한 만족도 비교)

  • Kim Su-Hyun;Kwon Sunja;Ly Sun Yung
    • Korean Journal of Community Nutrition
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    • v.10 no.3
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    • pp.331-340
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    • 2005
  • The purpose of this study was to provide basic data to improve college food service satisfaction with sanitary, environment and service by comparing 2 contract-managed and 2 self-operated college food services in Daejeon and Chungnam area. According to the results, sanitation and environment satisfaction degrees of contract-managed college food services were higher than those of self-operated food services. The satisfaction degrees with service were also higher in contract-managed food services than self-operated food services except the category of quick food delivery. In all categories comprising the food service satisfaction, the satisfaction degrees were lower in female students than in male students. There were more negative self-perceived clinical symptoms in female students than male students. The higher the negative self-perceived clinical symptoms scores were, the lower the satisfaction degrees with food service were, which suggests that かe health state of students was one of the factors that influenced college food service satisfaction. There was no difference between contract-managed and self-operated food services in terms of satisfaction with overall food taste and overall satisfaction degree. The average satisfaction degree for the contractmanaged food services in terms of price relative to food quality was lower than that for self-operated food services. According to stepwise multiple regression analysis, 'overall food taste', 'price relative to quality', 'kindness of employees', 'coping with proposed opinions' and 'quicknless of food delivery' in decreasing order, were the most relatively important attributes for overall satisfaction. There should be further studies on important management factors to improve satisfaction with sanitary, environment and service by self-operated college food service.

A study on the relationship between clinical practice stress and clinical practice satisfaction in students of department of dental technology (치기공과 학생의 임상실습 스트레스와 임상실습 만족도의 연관성)

  • Kang, Wol;Kim, Im-Sun;Choi, ByungHwan
    • Journal of Technologic Dentistry
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    • v.39 no.4
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    • pp.275-284
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    • 2017
  • Purpose: This study aimed to identify the effects of clinical practice stress on clinical practice satisfaction and to provide basic data for clinical practice improvement strategies. Methods: 150 students who had clinical experiences in Daegu Health College from June 12 to August 11, 2017 were selected by convenience sampling method and analyzed 130 questionnaires excluding 20 incomplete questionnaires. Statistical analysis was conducted using SPSS (Statistical Package for Social Science) 22.0 for windows Results: The satisfaction on major and the type of residentice showed statistically significant effect on the clinical practice satisfaction. The training environment in practice and the interpersonal relationship conflicts mostly effect on clinical practice satisfaction. Conclusion : In order to increase the clinical practice satisfaction, it is necessary to consider ways to improve the practical training environment and reduce interpersonal conflicts.

A Study about the new analysis method of satisfaction survey with AHP through the compare to the questionnaires satisfaction survey (설문만족도 분석방법 비교를 통한 AHP적용 만족도 분석방법에 관한 연구)

  • Kwon, Young-Jin;Jung, Hee-Taek;Kim, Se-Hwan;Jung, Byoung-Han;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.15 no.2
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    • pp.223-232
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    • 2013
  • Other comments on matters satisfaction survey through questionnaires typically measure by frequency analysis method is performed, the short answer for how to apply. These satisfaction surveys, however, because of the environment and atmosphere of its target at the time of the survey, personal psychological state, depending on the scale of change in business or policy of customer satisfaction feedback, there is a problem. This survey results, tangible results in terms of the feasibility of the business and policy indirectly as a result, which has been used as a material fact is. New survey method is show how the business and policy objectives than can be reflected positively in the present study, and comparing these surveys in a variety of ways for the analytical method proposed by KANO, Timko results suggested. Should be an ongoing investigation, and different survey methods for the study on the same sample the actual observed by comparing the results for the superiority of the new results presented.