• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제20권1호
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• pp.57-66
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• 2014

Purpose: Healthy and balanced meal is very important for the elderly to maintain the quality of life in community. Senior meal delivery system and congregate meal services have been played an important role to prevent premature institutionalization of the elderly. Food delivery system and lunch service spaces for the Korean elderly were mostly focused and limited on low-income family. The purpose of this study is to analyze community food services environments for the elderly in the UK, the U.S. and Japan for the possibility of applying those service spaces to Korean community. Methods: Lunch service spaces of these three countries were investigated by literature research and visiting of venues. Pilot study of the elderly meal services in Seoul was done for comparing environments and future research. Results: Lunch service spaces in three countries were mostly community based for accessibility and the types of management were various for the elderly to choose the most suitable services for them. The group dining spaces are usually small and designed to give de-institutional atmosphere. Implications: Food service environments for the elderly in Korea should develop more community based model of food delivery and congregate meal service spaces as well as more de-institutionalized design of those spaces.

• 한국콘텐츠학회논문지
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• 제21권2호
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• pp.35-48
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• 2021

4차 산업혁명의 도래에 따라 물류 스타트업이 주도하는 생활물류 서비스가 급성장하고 있다. 이들은 물류 틈새시장에서 기존 물류 기업들과는 차별화되는 고객의 편의성 제고에 중점을 둔 서비스를 제공하고 있다. 모바일 앱을 구축하여 온디맨드, O2O(online to offline), 편의물류, 역물류, 라스트 마일 배송을 구현하고 있다. 물류 스타트업 주도로 소화물뿐만 아니라, 음식배달, 원룸 이사, 세탁물 배송, 출장 세차, 출장 자동차 정비 등 생활물류 서비스가 성장하고 있다. 생활물류 스타트업의 주요 성공요인 중 하나는 사용성이 높은 모바일 앱을 구축하여 고객의 충성도를 높이는 일이다. 평가는 개선을 위한 출발점이지만 모바일 앱의 사용성은 모바일 폰이 가진 특성 때문에 웹사이트와는 차별화된 평가기준을 마련하고 평가되어야 한다. 본 연구에서는 사용성 테스트 방법을 통하여 국내 대표적인 생활물류 모바일 앱의 사용성을 평가한 후 그 시사점과 개선방안을 제안한다. 그리고 구글 플레이의 최상위 인기 앱과 디자인 관점에서 비교한다.

• 한국항행학회논문지
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• 제25권1호
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• pp.60-67
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• 2021

미국을 비롯한 전 세계 국가는 드론을 이용한 물류 서비스의 상용화를 위해 활발한 연구를 진행하고 있다. 국내에서도 물류 배송 기업을 비롯하여 이동통신사에서도 드론 물류 배송 서비스의 연구, 개발을 진행 중이다. 그러나 우리나라와 미국은 last-mile 물류 배송 환경이 다르다. 우리나라는 인구의 77% 이상이 아파트 등의 공동주택에 살고 있으며 인구 밀도가 전 세계 4위에 달하는 나라이다. 이에 따라 드론 물류 배송에 있어 우리나라 환경에 맞는 연구가 필요하다. 본 연구에서는 도시 지역에서의 근거리 무선통신과 기압계를 활용한 드론 물류 배송의 정밀 위치 판단의 방법을 제안한다. 실험 결과 제안하는 방법을 통해 2.5m 이내의 창문도 탐지할 수 있음을 확인하였다. 본 연구에서 제안하는 방법을 통해 도심에서의 드론 물류 배송 기술의 향상에 도움이 되길 기대한다.

• 한국의류산업학회지
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• 제24권4호
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• pp.460-470
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• 2022

Customized cosmetics are emerging as a consumer product that companies should pay attention to in the beauty industry due to the combination of market trends and institutional introduction of customized cosmetics. In this study, six offline service brands and online service brands currently in Korea were selected to understand the current status of domestic customized cosmetics online and offline services and to derive detailed characteristics, and the cases of each brand were analyzed. The results are as follows. First, customized cosmetics services could be classified online and offline. Second, customized cosmetics brands could be divided into general brand types and brand extension types. Third, skin data measurements could be classified into genetic analysis, big data-based surveys, and device measurements. Fourth, customized cosmetics manufacturing could be classified into a device manufacturing system, a consultant manufacturing system, and an individual production process system. Fifth, customized cosmetics distribution and delivery could be classified into same-day sales, general delivery, and regular delivery. The results of this study are meaningful in that they have identified and analyzed the current status of personalized cosmetics on-line and offline systems in recent trends, and it was confirmed that creative attempts in the domestic customized cosmetics market continue to change. It is hoped that this study will provide information and ideas to the beauty industry and related experts in the future and be used as basic data for customized cosmetics marketing

• 산업경영시스템학회지
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• 제35권4호
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• pp.194-201
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• 2012

Because the difference between products and services are getting less and less, service and manufacturing companies' efforts are increasingly focused on utilizing services to satisfy customers' needs under today's competitive market environment. The value of services depends on service reliability that is identified by satisfaction derived from the relationship between customer needs and service providers. In this paper, we extend concepts from the fault tree analysis for reliability analysis of tangible systems to services. We use an event-based process model to facilitate service design and represent the relationships between functions and failures in a service. The objective of this research is to propose a method for evaluating service reliability based on service processes using service blueprint and FTA. We can identify the failure mode of service in a service delivery process with a service blueprint. The fuzzy membership function is used to characterize the probability of failure based on linguistic terms. FTA is employed to estimate the reliability of service delivery processes with risk factors that are represented as potential failure causes. To demonstrate implementation of the proposed method, we use a case study involving a typical automotive service operation.

• 디지털융복합연구
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• 제16권8호
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• pp.57-69
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• 2018

본 연구는 기초지방자치단체의 공공-민간협력사회복지서비스 전달체계가 노인들에 대한 서비스만족도와 삶의 질에 미치는 영향을 알아보기 위하여 경기도 남양주시에 거주하는 65세 이상 노인 중 민 관 복지시스템인 '희망케어센터' 이용자와 미이용자를 대상으로 설문조사를 실시하고, '희망케어센터' 이용자 205부, 미이용자 119부 총 324부의 자료를 분석하였다. '희망케어센터' 이용자 그룹과 미 이용자 그룹간의 차이분석 결과 이용자의 복지전달체계 원칙에 대한 인식도의 평균이 미 이용자보다 크게 나타났다. 서비스 만족도 역시 이용자가 미이용자보다 유의적으로 평균이 크게 나타났다. 다만, 삶의 질은 두 집단 간 통계적으로 유의적인 차이가 없는 것으로 나타난 것은 기존의 사회적 취약계층인 '희망케어센터' 이용자들의 낮은 삶의 질이 '희망케어센터' 서비스를 제공받음으로써 간접적 영향을 받아 미이용자들의 수준까지 향상되었다는 기존연구를 뒷받침해준다. 본 연구는 법과 제도적으로 지원이 어려운 대상자를 지원하는 '희망케어센터'의 효과성을 분석하기 위한 연구로 향후 지방자치단체의 복지정책 수립 및 복지전달체계 개선방안을 모색하는데 그 의미가 있다할 것이며, 향후 연구에서는 독립변수의 변인을 좀 더 다양화하여 동일 대상자의 '희망케어센터' 이용 전 후를 비교 분석한다면 보다 심층적인 연구가 될 것으로 사료된다.

• 한국컴퓨터정보학회논문지
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• 제27권8호
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• pp.151-160
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• 2022

본 연구에서는 급증하는 배송 서비스 수요에 맞춰 더 신속하고 최저 비용으로 근거리 배송을 가능하게 하는 알고리즘을 제안하고자 한다. 본 연구에서 제안하는 알고리즘에서는 배송원으로 지하철 승객을 물류 이동에 참여시킨다. 이때 승객은 이동 경로와 일치하는 배송 물류를 선택할 수 있다. 그리고 서비스 이용자의 입장에서는 현재 근처에 경로가 일치하는 배송원을 선택할 수 있다. 이때 배송원 추천은 TF-IDF&N-gram과 BERT를 결합한 텍스트 유사도 측정 방식으로 진행된다. 따라서 기존 택배 시스템과 달리 소비자-배송원 간의 man-to-man 방식으로 양방향 선택을 지원한다. 탑승 중인 승객을 물류 이동에 참여시킨다는 점에서 비용 최소화와 배송 기간 단축을 모두 보장할 수 있다. 더하여 운송 측면에서도 특별한 기술을 요하지 않으므로, 일자리 입지가 축소된 노동자들에게 경제 참여 기회를 제공할 수 있다는 점에서도 의의가 있다.

• 대한지역사회영양학회지
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• 제10권3호
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• pp.331-340
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• 2005

The purpose of this study was to provide basic data to improve college food service satisfaction with sanitary, environment and service by comparing 2 contract-managed and 2 self-operated college food services in Daejeon and Chungnam area. According to the results, sanitation and environment satisfaction degrees of contract-managed college food services were higher than those of self-operated food services. The satisfaction degrees with service were also higher in contract-managed food services than self-operated food services except the category of quick food delivery. In all categories comprising the food service satisfaction, the satisfaction degrees were lower in female students than in male students. There were more negative self-perceived clinical symptoms in female students than male students. The higher the negative self-perceived clinical symptoms scores were, the lower the satisfaction degrees with food service were, which suggests that かe health state of students was one of the factors that influenced college food service satisfaction. There was no difference between contract-managed and self-operated food services in terms of satisfaction with overall food taste and overall satisfaction degree. The average satisfaction degree for the contractmanaged food services in terms of price relative to food quality was lower than that for self-operated food services. According to stepwise multiple regression analysis, 'overall food taste', 'price relative to quality', 'kindness of employees', 'coping with proposed opinions' and 'quicknless of food delivery' in decreasing order, were the most relatively important attributes for overall satisfaction. There should be further studies on important management factors to improve satisfaction with sanitary, environment and service by self-operated college food service.

• Journal of Preventive Medicine and Public Health
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• 제18권1호
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• pp.41-50
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• 1985

To find out the differences in medical practice according to the environment of patient care and managerial situation of the medical care institutions, normal spontaneous vaginal delivery and acute appendicitis were selected, which is suitable for comparison because of their high comparability. A total of 473 cases of normal spontaneous vaginal delivery and 408 cases of acute appendicitis was sampled from the claims to Korea Medical Insurance Cooperations during January to June 1984. Complicated cases were excluded from population and sampling was restricted from 40 to 60 percentile for total charges by the type of medical care facility in order to rule out the influence originating from case mix. Important items representing type and quantity of medical care service were compared by type of facility. Major findings are as follows : 1. University hospital shows the highest in charges per case and decrease in order of general hospital, and clinic. 2. In case of normal spontaneous vaginal delivery, average length of stay shows statistically significant difference by type of facility. 3. Charge amount for each service item affected by practice pattern shows statistically significant difference mostly by type of facility. It is suggested that medical practice pattern is different by type of facility for medical services. 4. Difference in total medical expenditure by type of facility is affected more with charges for materials, consumables and drugs than with fee for service activity. 5. In administering drugs to patients, hospital and clinic show higher injection rate than university and general hospital. 6. Clinical Laboratory tests were common in order of uninalysis, hemoglobin, hematocrit, white blood cell count, urine microscopic examination in cases of normal spontaneous vaginal delivery; white blood cell count, urinalysis, hemoglobin, hematocrit, urine microscopic examination, white blood cell differential count, in cases of acute appendicitis. 7. The result for Laboratory test and Radiologic study shows extreme difference by type of facility. Test rate is lowest in clinic and increase hospital, general hospital, and university hospital in order, both in type and frequency.

• 대한장애인치과학회지
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• 제14권2호
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• pp.111-120
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• 2018

The need for oral health rights for people with disabilities is very high, and current oral health care system does not fully reflect these demands. Efforts to promote oral health of people with disabilities are urgently needed. In order for the disabled to have oral health rights, access to oral health services for people with disabilities should be improved and barriers to access should be resolved. In this study, we propose oral health service delivery system to guarantee oral health rights for the disabled. In addition, before applying the proposed oral medical delivery system, the external effects of the system application were predicted and the expert verification was conducted to find out the solution. There are some controversies about the development of the service delivery system proposed in this study. As a result of the expert verification, there were disagreements about the suitability of the service provider, the suitability of the service recipient, the appropriateness of the service content and scope, and the appropriateness of the cost and the revenue source. Subsequent Delphi surveys require the development of structured questionnaires for discussions that require consensus. It is expected that a reasonable consensus of expert opinions will be derived.