1 |
Teng, S.H. and Ho, S.Y., Failure mode and effects analysis : an integrated approach for product design and process control. International Journal of Quality, Reliability and Management, 1996, Vol. 13, No. 5, p 8-26.
DOI
ScienceOn
|
2 |
Vanderhaegen, F., A non-probabilistic prospective and retrospective human reliability analysis method-application to railway system. Reliability Engineering and System Safety, 2001, Vol. 71, p 1-13.
DOI
ScienceOn
|
3 |
Xu, K., Tang, L.C., Xie, M., Ho, S.L., and Zhu, M.L., Fuzzy assessment of FMEA for engine system. Reliability Engineering and System Safety, 2002, Vol. 75, p 17-29.
DOI
ScienceOn
|
4 |
Pillay, A. and Wang, J., Modified failure mode and effects analysis using approximate reasoning. Reliability Engineering and System Safety, 2003, Vol. 79, p 69-85.
DOI
ScienceOn
|
5 |
Shostack, G.L., Designing services that deliver. Harvard Business Review, 1984, p 133-139.
|
6 |
Gilchrist, W., Modeling failure modes and effects analysis, International Journal of Quality Reliability and Management, 1993, Vol. 10, No. 5, p 1-24.
|
7 |
Glossbrenner, K.C., Availability and reliability of switched services. IEEE Communications Magazine, 1993, p 28-32.
|
8 |
Lee, K.W., Tillman, F.A., and Higgins, J.J., A literature survey of the human reliability component in a manmachine system. IEEE Transactions on Reliability, 1988, Vol. 37, No. 1, p 24-34.
DOI
ScienceOn
|
9 |
Levy, Y. and Wirth, P., A unifying approach to performance and reliability objectives. Proc. 12th International Tele traffic Congress, 1988.
|
10 |
Liang, G.S. and Wang, M.J., Evaluating human reliability using fuzzy relation. Micro electron Reliability, 1993, Vol. 33, No. 1, p 63-80.
DOI
|
11 |
Mustafa, G. and Ipek, D., Reliability of service systems and an application in student office. The International Journal of Quality and Reliability Management, 2002, Vol. 19, No. 2, p 206-211.
DOI
ScienceOn
|
12 |
Onisawa, T., A representation of human reliability using fuzzy concepts. Information Sciences, 1988, Vol. 45, p 153-173.
DOI
ScienceOn
|
13 |
Parasuraman, A., Zeithaml, V.A., and Berry, L.L., SERVQUAL : a multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 1988, Vol. 64, No. 1, p 12-40.
|
14 |
Parasuraman, A., Berry, L.L., and Zeithaml, V.A., Understanding customer expectations of service. Sloan Management Review, 1991, p 39-48.
|
15 |
Deng, J., Control problems of grey systems. System Control Letter, 1982, Vol. 1, No. 5, p 288-294.
DOI
ScienceOn
|
16 |
Geum, Y., Seol, H., Lee, S., and Park, Y., Application of fault tree analysis to the service process : service tree analysis approach. Journal of Service Management, 2009, Vol. 20, No. 4, p 433-454.
DOI
ScienceOn
|
17 |
Ben-Daya, M. and Raouf, A., A revised failure mode and effects analysis model. International Journal of Quality Reliability and Management, 1993, Vol. 3, No. 1, p 43-47.
|
18 |
Bowles, J.B. and Pelaez, C.E., Fuzzy logic prioritization of failures in a system failure model, effects and criticality analysis. Reliability Engineering and System Safety, 1995, Vol. 50, p 203-213.
DOI
ScienceOn
|
19 |
Chang, C.L., Wei, C.C., and Lee, Y.H., Failure mode and effects analysis using fuzzy method and grey theory. Kybernetes, 1999, Vol. 28, No. 9, p 1072-1080.
DOI
ScienceOn
|
20 |
Chase R.B. and Stewart D.M., Make your service fail-safe. Sloan Management Review, 1994, p 35-44.
|
21 |
Chen, C.B. and Klien, C.M., A simple approach to ranking a group of aggregated fuzzy utilities. IEEE Transaction System, Man and Cybernetics, Part B : Cybernet, 1997, Vol. 27, No. 1, p 26-35.
DOI
ScienceOn
|
22 |
Chen, L.H. and Ko, W.C., Fuzzy linear programming models for new product design using QFD with FMEA. Applied Mathematical Modeling, 2009, Vol. 33, p 633- 647.
DOI
ScienceOn
|
23 |
Chin, K.S., Chan, A., and Yang, J.B., Development of a fuzzy FMEA based product design system. International Journal of Advanced Manufacturing Technology, 2008, Vol. 36, p 633-649.
DOI
ScienceOn
|
24 |
Chu, L.K., Chu, S.S., and Sculli, D., Service availability of a radio access telecommunications network. Quality and Reliability Engineering International, 1998, Vol. 14, p 365-370.
DOI
ScienceOn
|
25 |
Cook, L.S., Bowen D.E., Chase, R.B., Dasu, S., Stewart, D.M., and Tansik, D.A., Human issues in service design. Journal of Operations Management, 2002, Vol. 20, p 159-174.
DOI
ScienceOn
|
26 |
Daneshmand, M. and Savolaine, C., Measuring outages in telecommunications switched networks. IEEE Communications Magazine, 1993, p 34-30.
|
27 |
Singer, D., A fuzzy set approach to fault tree and reliability analysis. Fuzzy Sets and Systems, 1990, Vol. 34, p 145-155.
DOI
ScienceOn
|
28 |
Sivadas, E. and Baker-Prewitt, J.L., An examination of the relationship between service quality, customer satisfaction, and store loyalty, International Journal of Retail and Distribution, 2000, Vol. 28, No. 2, p 73-82.
DOI
ScienceOn
|
29 |
Strawderman, L. and Koubek, R., Human factors and usability in service quality measurement. Human Factors and Ergonomics in Manufacturing, 2008, Vol. 18, No. 4, p 454-463.
DOI
ScienceOn
|
30 |
Swain, A.D., Human reliability analysis : needs, status, trends and limitations. Reliability Engineering and System Safety, 1990, Vol. 29, p 301-313.
DOI
ScienceOn
|