• Journal of Integrative Natural Science
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• v.7 no.3
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• pp.208-213
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• 2014

National-wide and/or large scale sample surveys generally use complex sample design. Traditional Pearson chi-square test is not appropriate for the categorical complex sample data. Rao-Scott suggested an adjustment method for Pearson chi-square test, which uses the average of eigenvalues of design matrix of cell probabilities. This study is to compare the efficiency of Rao-Scott first order adjusted test to Wald test for homogeneity between two populations using 2009 Gyeongnam regional education offices's customer satisfaction survey (2009 GREOCSS) data. The 2009 GREOCSS data were collected based on stratified three-stage cluster sampling with probability proportional to size. The empirical results show that the Rao-Scott adjusted test statistic using only the variances of cell probabilities is very close to the Wald test statistic, which uses the covariance matrix of cell probabilities, under the 2009 GREOCSS data based. However it is necessary to be cautious to use the Rao-Scott first order adjusted test statistic in the place of Wald test because its efficiency is decreasing as the relative variance of eigenvalues of the design matrix of cell probabilities is increasing, specially more when the number of degrees of freedom is small.

• Journal of the Korean Society of Clothing and Textiles
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• v.23 no.4
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• pp.593-600
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• 1999

The wedding business in getting specialized and subdivided lately. Due to this current the importance and the necessity of the software for wedding business emerged. So far people who were preparing for their wedding have usually picked up their wedding dress from the pictures on the brochure at the wedding dress shop. But it costs the customers time and money and most of all they can not satisfy their customers with the completed wedding dress sometimes. Moreover customers pay a lot of money for the wedding dress just because they wear the wedding dress once in their whole life. This is unreasonable actually. To solve these problems to help the customers choose their wedding dress that they really like and to provide the wedding dress with good price we developed this software. The purpose of this research is to help people who will marry soon save their time and money in this busy world by showing the shape of the wedding dress before the dress is completed. They can see if the dress goes well with them before it is sewed by seeing the imaginary wedding dress on the computer screen. We are trying to maximize the customer's satisfaction with this research. It is the idea of this research to differentiate this new concept of wedding dress from other existing concepts by grafting this software on companies' accumulated experience in marketing and diffusing this software through the country.

• Journal of Korean Academy of Nursing
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• v.40 no.1
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• pp.69-77
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• 2010

This methodological research was designed to develop performance evaluation key indicators (PEKIs) for management by objectives (MBO) and to estimate their weights for hospital nurses. Methods: The PEKIs were developed by selecting preliminary indicators from a literature review, examining content validity and identifying their level of importance. Data were collected from November 14, 2007 to February 18, 2008. Data set for importance of indicators was obtained from 464 nurses and weights of PEKIs domain was from 453 nurses, who worked for at least 2 yr in one of three hospitals. Data were analyzed using $X^2$-test, factor analysis, and the Analytical Hierarchy Process. Results: Based upon Content Validity Index of .8 or above, 61 indicators were selected from the 100 preliminary indicators. Finally, 40 PEKIs were developed from the 61 indicators, and categorized into 10 domains. The highest weight of the 10 domains was customer satisfaction, which was followed by patient education, direct nursing care, profit increase, safety management, improvement of nursing quality, completeness of nursing records, enhancing competence of nurses, indirect nursing care, and cost reduction, in that order. Conclusion: PEKIs and their weights can be utilized for impartial evaluation and MBO for hospital nurses. Further research to verify PEKIs would lead to successful implementation of MBO.

• Journal of Internet Computing and Services
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• v.9 no.3
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• pp.59-67
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• 2008

New system solves scheduling problem in medical services. The existing scheduling system by FCFS is for a hospital but new system expresses the condition of a hospital and the profit of separate system's parties by the automated negotiation. This system expresses user preference time as a priority number and is designed that the schedule is changed according to the priority number with a negotiation strategy for a patient. And a hospital makes a schedule according to the policy. The system supports customer satisfaction in medical services by considering not only equipment efficiency but also the patent waiting time unlike the existing system considering the idle time for a equipment.

• Journal of Digital Contents Society
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• v.11 no.3
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• pp.399-406
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• 2010

This study deals with the proposition of the diversification strategy for participation contents service based on the open IPTV policy, and the strategic implication for IPTV players. This paper demonstrates implication for activation of participation contents to IPTV players with reference to differentiation of usages and needs to internet and television. Thus this paper proposes for diversification of player's competency (1) variety of production channels for contents, (2) enhanced accessibility, and (3) the strategic consistency for industrial eco-system. Moreover, this paper suggests that device differentiation for creation of demand, boosting customer satisfaction & immersion through closely interlocking contents.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.454-457
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• 2004

The high degree of uncertainty in customer demands forces companies of today to equip with a flexible and adaptable structural organization. It also has an influence on the configuration of the company's supply chains, since the members in supply chains are dependent to the goods customers need. If a company can not come up with the customers' requirements and their level of satisfaction, the competitiveness of the company will be weaken in the market places. To meet such conditions, therefore, reconfiguration of supply chains should be considered as an important factor in a complex, dynamic, and fluctuating market environment. In this paper, therefore, we have adapted a fractal concept to SCM to facilitate reconfiguration of supply chains. To do so, we have first introduce fractal-based SCM, referred to as fSCM. Then, we have described definitions of the reconfigurability in supply chains and the methodology of Dynamic Restructuring Process (DRP) in supply chains including specific strategies and constraints. An exemplary model will also be briefly illustrated to demonstrate how supply chains conduct DRP autonomously.

• IE interfaces
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• v.17 no.spc
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• pp.141-151
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• 2004

As today's business environment has become more and more competitive, forward as well as backward flows of products among members belonging to a supply chain have been increased. The backward flows of products, which are common in most industries, result from increasing amount of products that are returned, recalled, or need to be repaired. Effective management for the backward flows of products has become an important issue for businesses because of opportunities for simultaneously enhancing profitability and customer satisfaction from returned products. Since third party logistics service providers (3PLs) are playing an important role in reverse logistics operations, they should perform two simultaneous logistics operations for a number of different clients who want to improve their logistics operations for both forward and reverse flows. In this case, distribution networks have been independently designed with respect to either forward or backward flows so far. This paper proposes a mixed integer programming model for the design of network integrating both forward and reverse logistics. Since the network design problem belongs to a class of NP-hard problems, we present an efficient heuristic algorithm based on genetic algorithm (GA), of which the performance is compared to the lower bound by Lagrangian relaxation. Finally, the validity of proposed algorithm is tested using numerical examples.

• Quality Improvement in Health Care
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• v.13 no.1
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• pp.81-85
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• 2007

문제: 방사선 처방전달시스템(OCS) 프로그램에 대한 내부고객의 불만사항이 제기되었다. 목적: 방사선부분 OCS에 대한 내부고객의 만족도를 평가하고 문제점을 개선하여 만족도를 향상시킨다. 의료기관: 경기도에 소재한 의과대학 소속 병원의 영상의학과 질 향상 활동: 방사선 부분의 내부고객 만족도 조사를 통한 개선 방안 도출 및 평가 개선효과: 전체 만족도 영역에서는 개선 전 불량률 7.49%에서 개선 후 1.41%로 감소하였으며 촬영 및 재료 소모 관리 부문에서 불량률은 개선 전 14.28%에서 개선 후 3.84%로 감소하였다. 교훈: 프로그램 매일 사용하는 내부고객의 평가를 통해 업무효율을 높일 수 있었으며, 개선 효과를 최대화하기 위해서는 각 관련부서간의 협력이 필수적이다.

• International Commerce and Information Review
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• v.8 no.3
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• pp.71-95
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• 2006

In recent, T-commerce is widely dispersed as alternative type of commerce. It is forecasted that t-commerce system is used more than e-commerce system. Therefore more and more t-commerce-related industries are also recognizing that t-commerce is a critical business model. It is needed to understand the concept of t-commerce and develop the t-commerce marketing strategy. CEO analyses consumer's behaviors according to the data about buyers and applies the advantage of t-commerce to the communication with customers. This t-commerce system plays an important role in maximizing customer satisfaction and affecting their intention to reuse it. Therefore this paper attempts to identify T-commerce critical success factors and divide between use-intention group and unuse-intention group by taking out a discriminant function by the discriminant analysis. This lays a foundation in developing T-commerce strategy. According to the discriminant function extracted, convenience factor, amusement factor, system quality factor, product perception factor are significant in the sequence of influential degree. However, usefulness factor and speedy connection factor are not significant. In result, the target hitting rate is 77.9% in the first unuse-intention group and it is 95.2% in the second use-intention group. The total discriminant target hitting rate is computed to higher value, 86.55%. The statistic package, SPSS 12.0, is used to survey and analyse data and test the hypothesis. The validity and reliability of variables are verified by both reliability analysis and factor analysis. The discriminant analysis is used to tell the difference between use-intention group and unuse-intention group.

• Proceedings of the Korean Society for Technology of Plasticity Conference
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• 1999.08a
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• pp.119-125
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• 1999

At Wire Rod Mill Plant, wire is made of the billet produced at continuous casting machine, or rolled bloom produced at billeting mill, and the product can be classified of wire of 5.5${\Phi}$ and bar in coil of 14∼42${\Phi}$ in diameter(bar in coil will be referred to as coil as below). At present, wire is produced at POSCO No.1, 2, 3 WRM, coil at garret line of No. 2 WRM. Head and tail of coil are properly cut and treated to scrap to fulfill the customer's satisfaction. This above cutting is done off line, and small size coil can be cut manually with clipper, large size coil with hydraulic cutter. Nowadays, it is being investigated to cut automatically in line with trimming shear after passing mill stand. At the moment, Because the coil produced at the garret line of No.2 WRM is hot 400∼600$^{\circ}C$ and trimming is done manually with cutter, there are always interference from manual operation or safety problem of bad working condition. Not only because of the diversity of the coil size 14∼42${\Phi}$ in diameter, but because of the rolling speed 2.5∼22m/sec, it is required to be equipped with several trimming shear. But this can be accomplished with only one shear installed proper place at this paper.