• Title/Summary/Keyword: consumer use

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The Effects of Department Store Loyalty Programs on Consumer Relationship Quality and Relationship Continuity Intention (백화점의 로열티 프로그램이 소비자의 관계품질 및 관계지속의도에 미치는 영향)

  • Hong, Byung-Sook;Lee, Eun-Jin;Park, Sung-Hee;Yoo, Seung-Hee
    • Journal of the Korean Society of Clothing and Textiles
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    • v.34 no.10
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    • pp.1621-1631
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    • 2010
  • This study analyzes the effects of department store loyalty programs on consumer relationship quality and the effects of consumer relationship quality on relationship continuity intention in department stores. The survey was conducted on women consumer patrons of department stores in October 2009; 381 responses were used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, and multiple regression analysis. As a result, the loyalty programs of department stores were classified by the conformity, shared values, benefit of use, psychological availability, and convenience. The relationship quality of consumers was classified by trust and satisfaction, and the relationship continuity intention of consumers was classified by the continual use intention and word of mouth intention in department stores. The conformity, psychological availability, and convenience of loyalty program influenced the trust of consumers; in addition, the psychological availability influenced the satisfaction of consumers in department stores. The trust and satisfaction of consumers influenced the continual use intention and the satisfaction of consumers influenced the word of mouth intention in department stores.

Effects of Perceived Service Quality, Usefulness and Easiness on the Consumer Satisfaction and the Continuous Use Intention of IPTV (지각된 서비스 품질, 유용성, 용이성이 IPTV 사용자 만족 및 지속적 사용의도에 미치는 영향)

  • Kim, Young-Hwan;Choi, Soo-Il
    • The Journal of the Korea Contents Association
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    • v.9 no.10
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    • pp.314-327
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    • 2009
  • This paper studied the relationship between the quality of perceived service and the consumer satisfaction on IPTV which is on the increase in the number of subscribers as the representative of a convergence service of the communication and broadcasting. Using the measurement tools of five factors such as the perceived service quality, the accommodation of information techniques, the consumer satisfaction, the intention of continuous use and the users' intention to recommend to others, the empirical study on IPTV users was taken. The results showed that the perceived serviced service quality, usefulness and easy access to IPTV have strong effects on the use and the users, intention to recommend to others.

Images and Consumer Attitudes & Behaviors of Hanji Clothing Products (한지 의류제품의 이미지와 소비자 행태)

  • Na, Mi Hee;Kim, Hee Sook;Choi, Jong Myoung
    • Korean Journal of Human Ecology
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    • v.23 no.4
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    • pp.697-707
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    • 2014
  • The purpose of this research is to examine the images and interest degree and purchase intension of consumer and images according to demographic characteristics for Hanji clothing products. 207 subjects evaluated images for Hanji clothing and attitudes and behaviors of consumer were analysed. For statistical analysis, frequency analysis, factor analysis, mean, pearson correlation coefficients, regression, crosstabs and ANOVA were used. The results were as follows: Image factors of Hanji clothing products were 'luxurious', 'practical', 'wellbeing', and 'traditional'. differences of according to the age and occupation were showed at 'practical', 'wellbeing', and 'traditional' image. Hanji clothing products having highest consumer interest degree and purchase intention were shirts, scarf and handkerchief and Hanji clothing products having highest experience of use was socks. interest degree, experience of use, and purchase intention for Hanji clothing products were increased at high age, office worker. For consideration of Hanji clothing products according to demographics variables, age of 20's-30's and students considered design and functionality and age over 40's and office workers regarded price and quality as important consideration.

A Study of Cross-Country Comparison of ICT Usage in Family Context (가족적 맥락에서의 ICT 이용에 관한 국가 간 비교 연구)

  • Brady, John T.;Lee, Bohan;Rha, Jong-Youn
    • Journal of Digital Convergence
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    • v.14 no.8
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    • pp.277-291
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    • 2016
  • This study examined the impact of information and communications technology (ICT) on the sociocultural dimensions of the family by comparing ICT use in Korean, Chinese, and American families. This study investigated attitudes to ICT usage in the family context by country and explored how various consumers use ICT in the family context. The study explored how families can be clustered based on usage. ICT device ownership had differences in the use of ICT services including blogs and video chatting accounts. ICT usage in the family was also similar in all three countries in the study, but the depth of use differed. The cluster analysis indicated that users could be classified into four groups, however the proportion in each group differed by country. This study has implications for understanding ICT ownership and use by families in various countries and indicates that sociocultural elements are important in ICT use.

Exploring the Perceived Value of Generative AI and the Determinants of Continuous Use Intention (생성형 인공지능(Generative AI)에 대한 지각된 가치와 지속이용의도 결정요인 탐색)

  • Su-Ji Moon
    • The Journal of the Korea institute of electronic communication sciences
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    • v.19 no.4
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    • pp.709-720
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    • 2024
  • By inputting consumer satisfaction as an exogenous variable into the value-based adoption model, this study explored the factors that influence the user's intention to continue using image-centered generative AI. Briefly presenting the main results, first, enjoyment did not significantly affect perceived value, but usefulness had a positive effect on perceived value. Second, Fee and technicality had a negative effect on perceived value. Third, perceived value had a positive effect on consumer satisfaction and continuous use intention. Fourth, consumer satisfaction had a positive effect on continuous use intention. Based on the above results, it is important to recognize the usefulness of image-centered generated AI and enjoyment in the process of use in order to increase the user's intention to continue using image-centered generated AI, and at the same time, it will be important to increase the user's perceived value and satisfaction by minimizing the reasonable fee and complexity in the method of use at the level acceptable to the users.

Mobile App Privacy Checklist for Consumer (모바일 앱 프라이버시 보호를 위한 소비자 체크리스트)

  • Li, Hua-Yu;Kim, Lin-Ah;Rha, Jong-Youn
    • Journal of Digital Convergence
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    • v.13 no.6
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    • pp.1-12
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    • 2015
  • In recent years, the privacy concern for mobile consumers is emerging as the use of mobile application(apps) is growing according to the rapid spread of mobile devices such as smart phones and tablet PCs. To improve privacy protections in the mobile communications and apps, overseas organizations are announcing guidelines and/or checklists for stake holders. Although personal information protection guidelines for application developers have been prepared in the country, efforts to improve consumer privacy capability is insufficient. Thus, in this paper we first scope the app privacy related guidelines in both domestic and foreign affairs, then present the risk factors of privacy invasion by the stage of mobile application use based on the "Privacy Protection Act", offering privacy checklists for consumers. This checklist will enhance the self-management capability of consumer privacy and create virtuous cycle in the mobile ecosystem.

A Study of Consumer Loyalty on Instant Messaging Services

  • Kim, Sun-Tae;Kim, Jong-Woo
    • Management Science and Financial Engineering
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    • v.16 no.2
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    • pp.67-80
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    • 2010
  • This study is focused on instant messaging service (IMS) providers' efforts to maintain a steadfast group of consumers who are willing to continuously use one service without switching to another. Various factors, carefully selected to reflect the unique features of instant messaging, were tested to verify their relationship with consumer loyalty. The results suggest that consumer loyalty of IMS users is most significantly affected by trust and perceived reputation a consumer has on the provider of IMS. Network externality, or the size and proximity of relationships formed through an IMS, also proves to have effect on consumer loyalty. Consumer loyalty in IMS users of different age or different internet usage is affected differently by each factor.

A Qualitative Research on the Characteristics of the Green Consumer (그린소비자의 특성에 관한 질적 연구 : 적극적인 그린소비자(Proactive Green Consumer)를 중심으로)

  • Choi, Kyoung-Ha;Kho, Hwa-Jng;Joung, Soon-Hee
    • Journal of Families and Better Life
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    • v.28 no.5
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    • pp.183-195
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    • 2010
  • This paper, reviews the characteristics of green consumers through a Focus Group Interview (FGI) method. This study shows that some remarkable changes are taking place in the lifestyles of green consumers compared with the past lifestyles of green consumers. Second, this study shows that green consumers have the correct green opinions about present environmental problems and they have a critical environmentally conscious attitude on this issue. Third, the research shows that green consumers behave environmentally (buying, use, and disposal acts) based on individual and personal standards. This study suggests (based on the research findings) methods to solve environmental problems to the government, corporations, and consumers as well as ways to increase the number of environmentally conscious consumers.

Consumer Consciousness Toward Well-being Trend and Well-being Behaviors (웰빙트랜드에 대한 소비자의식 및 웰빙행동)

  • Yoo, Hyun-Jung
    • Korean Journal of Human Ecology
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    • v.15 no.2
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    • pp.261-274
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    • 2006
  • The purpose of this study was to explore the well-being behaviors and the consciousness toward well-being trend. The well-being behaviors were composed of 4 dimensions such as regular exercise, purchase the organic agricultural products, use of the air cleaner, and diet for health. The consumer consciousness toward well-being trend was composed of 3 factors such as the marketing criticism, the pursuit of mental richness and orientation for rural life. Especially, the differences of well-being behavior and consumer consciousness toward well-being trend according to socio-demographic variables. The main results were as follows: 1. The well-being trend was extended every consumer, but consumers were not after well-being trends or goods. In addition to consumers thought that well-being trend was stoked by marketers. 2. The well-being behaviors and consumer consciousness were statistically different among groups by the socio-demographic variables.

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An Extended Product Data Management System Supporting Personal Manufacturing Based on Connected Consumer 3D Printing Services (3D 프린팅 서비스 기반 개인제조를 지원하는 확장 제품자료관리 시스템)

  • Do, Namchul
    • Korean Journal of Computational Design and Engineering
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    • v.21 no.3
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    • pp.215-223
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    • 2016
  • The low price around 1000 USD makes consumer 3D printers as a new additive manufacturing platform for the personal manufacturing where consumers can make and sell their own products. To allow the consumers to design and manufacture their products, not only economic 3D printers but also supporting information systems for their design and manufacturing are essential. This study suggests an extended product data management (PDM) system that can support both the design and manufacturing of personal products with consumer 3D printing services. This extended PDM system helps consumer designers use advanced PDM technologies for their design and connected 3D printing services with Internet of Things (IoT) technology for realization of their products. As a result, the proposed system supports the consumer designers a seamless integrated product development and manufacturing environment supported by PDM and consumer 3D printing services.