• Title/Summary/Keyword: consumer organization

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The Effect of Content Layout in Mobile Shopping Product Page on Product Attitude and Purchase Intention: Focusing on Consumer Cognitive Responses Depending on Regulatory Focus (모바일 쇼핑몰 상세페이지 콘텐츠 레이아웃 형태가 제품태도 및 구매의도에 미치는 영향: 조절초점에 따른 소비자 인지 반응 중심으로)

  • Park, Kyunghee;Seo, Bonggoon;Park, Dohyung
    • Knowledge Management Research
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    • v.23 no.2
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    • pp.193-210
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    • 2022
  • The rapid development of mobile technology and the improvement of network speed are providing convenience to various services, and mobile shopping malls are no exception. Although efforts are being made to promote sales by combining various technologies such as customized recommendations using big data and specialized personalization services based on artificial intelligence, most mobile shopping malls have the same detailed page information structure including detailed product information. In this context, in this study, it was determined that the content layout of the product detail page and the mobile product detail page layout tailored to the consumer's preference should be presented according to the consumer's preference. Based on Higgins' Regulatory Focus Theory, a study of consumer propensity revealed that the content layout arrangement on a product detail page, when presented in an F-shape, informs the consumer that it is organized. If presented in a Z-shape, vivid information was recognized, and it was examined whether the product attitude and purchase intention were affected. As a result, when the content layout composition was presented as a layout arrangement in the form of a sense of unity and organization, prevention-focused consumers were positively affected by product attitudes and purchase intentions, and promotion-oriented consumers felt freedom. When presented in an arrangement, it was confirmed that the product attitude and purchase intention were affected.

A Survey on the Perceptions of Consumer Organizations to Promote Risk Communication for Food Additives (식품첨가물의 리스크 커뮤니케이션 촉진을 위한 소비자단체의 인식조사)

  • So, Yun-Ji;Kim, Suna;Lee, Jee-Hyeon;Park, Eun-Young;Kim, Hee-Jung;Kim, Ji-Sun;Kim, Jeong-Weon
    • Korean journal of food and cookery science
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    • v.29 no.2
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    • pp.105-113
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    • 2013
  • Consumer organizations usually lead the opinions of the consumers. This study was performed to investigate the perceptions and information needs of consumer organizations on food additives for the promotion of risk communication. A survey was conducted for 4 weeks in March 2012 by using a self-administered questionnaire consisting of 32 questions. Total 111 responses were collected for analysis. 'Safety (91.0%)' was the most important factor influencing the purchase of processed food, and both 'food additives (24.3%)' and 'environmental pollution (23.4%)' were considered as main risk factors. The longer the career of the members had, the higher negative perceptions on food additives (p<0.01). About 70% of the respondents who had known KFDA's researches on evaluating safety of food additives answered that researches were not enough to make sure the safety. Although lectures and other domestic organization were the main channels for getting information, 'TV' was considered as the most suitable way for it. 'Poor risk communication (32.4%)' was pointed out as the serious problem of government's food safety policy. Based on these results, consumer organizations' low level of trust on government should be overcome by continuous supply of information what they need to facilitate risk communication on food additives.

The Relationship between Trust, Trustworthiness, and Repeat Purchase Intentions: A Multidimensional Approach (신뢰대상의 다차원적 접근법에 의한 신뢰와 재구매 의도와의 관계)

  • Lee, Soo-Hyung;Park, Mi-Ryong
    • Journal of Global Scholars of Marketing Science
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    • v.18 no.1
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    • pp.1-31
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    • 2008
  • Trust is central to human relationships, at all times and places. The importance of trust is fundamental in all areas of human life, not only in the area of business administration. 2,500 years ago in China, Confucius taught that the foundation of politics was the trust of the people, more important even than military strength or the supply of food. Shakespeare's play, "Much Ado about Nothing' is about trust and deception. These days, trust and transparency in a commercial organization's business culture form the basis of the 'social capital' by which that organization increases its productivity. A successful company raises productivity by the accumulation of social capital, derived from a trust relationship between business partners, and between the company and consumers. Trust is the crucial factor. At the national level, building trust determines a nation's competitiveness. For a company, long term trust relationships with customers are essential for its survival in a business environment of rapid change. Such relationships, based on trust, are important assets to ensure a company's competitive advantage, and need to be organic to that company's business culture. Because of this importance, trust relationships have been studied in diverse areas within business administration, and especially within marketing, where they form the basis of a successful relationship between producer and consumer. However, what has been lacking is a unified definition of trust. Research has been conducted on the basis of various definitions and models. The majority of researchers have not considered the multidimensional character of the concept of trust until now. Approaches based on a one dimensional model have undermined the value of research results. Furthermore, researchers have only considered trust and trustworthiness as a single component. The majority of research has explored the consequences of perceived trust for outcomes such as loyalty or cooperation, but has neglected the effects of trustworthiness upon the mechanisms of consumer trust. This study focuses on the dimension of trust from such a perspective. It seeks to verify the effect of trust on customer intentions by breaking it down into three separate components: 1) the salesperson, 2) the product/service, and 3) the company. The purposes of this paper are as follows: Firstly, we review the multidimensional nature of trust objects: the salesperson, the product/service, and the company. Secondly, we analyze the relationship between multidimensional trust and trustworthiness. Thirdly, we analyze the connection between trust and repeat purchase intentions for the maintenance of long term relationships. For these purposes the author has developed several hypotheses as follows: H1-1: The competence of a salesperson is positively associated with the trust given by the consumer to the salesperson. H1-2: The benevolence of a salesperson is positively associated with the trust given by the consumer to the salesperson. H2-1: The competence of product/service is positively associated with the trust given by the consumer to the product/service. H2-2: The benevolence of product/service is positively associated with the trust given by the consumer to the product/service. H3-1: The reputation of a company is positively associated with the trust given by the consumer to the company. H3-2: The physical environment of a company is positively associated with the trust given by the consumer to the company. H4-1: Trust in a salesperson is positively associated with repeat purchase intentions. H4-2: Trust in a product/service is positively associated with repeat purchase intentions. H4-3: Trust in a company is positively associated with repeat purchase intentions. The data was compiled from 366 questionnaires. 500 questionnaires were collected, but some of the data was considered unsuitable and inappropriate. The subjects of the survey were male and female customers purchasing products at department stores in Seoul, Daegu and Gyeongbuk. It was carried out between Oct. 25 and 29, 2007. The data was analyzed by frequency analysis using SPSS 12.0 and structural equation modeling using LISREL 8.7. The result of the overall model analysis is as follows: Chi-Square=445.497, d.f.=185, p-value=0.0, GFI=.901, RMSEA=.0617, NNFI=.986, NFI=.981, CFI=.989, AGFI=.864, RMR=.0872. The results of the overall model analysis were coherent. It was found that trust is a multi-dimensional construct, that each of the dimensions of trust are meaningful influences on customer's repurchase intention. Trust in a company may be the most relevant, while trust in a product/service and a salesperson may be less relevant to repurchase intentions. The effective factors in determining trust in a salesperson and a company's product/service were found to be competence and benevolence. Factors in determining trust in a company were its reputation and physical environment, and the relationship of each effective trust factor has been verified in this research. As a result, it was found that competence and benevolence have a meaningful influence on trust in a salesperson and in product/service. It was also found that a company's reputation influences the overall trust in the company significantly but a company's physical environment does not have much effect.

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A Study on the Improvement of Green Building Certification System;Focused on the contrastive analysis of domestic and foreign system (국내 친환경건축물 인증제도의 개선방향에 관한 연구;국내.외 친환경건축물 인증제도의 비교분석을 중심으로)

  • Chun, Sang-Hyun;Oh, Se-Gyu
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2006.11a
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    • pp.382-385
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    • 2006
  • After incoming the notion of eco-friendly building, many organizations developed green building assessment programs and in the late of 2001, those programs were unified to one program, 'Green Building Certification(GBC)'. Many problems, however, arose after unification of programs and now the study to solve those problems is impending. The purpose of this study is to make suggestions to solve problems of GBC through analyzing characteristics of several abroad and well developed programs. The key points of the analysis were 1) characteristics of assessment organizations, 2) structures of programs, and 3) characteristics of assessment methods and systems. The results of the study showed that GBC didn't have any positive connections with the academia, the developer and the consumer, and did have lack of assessment efficiency and accuracy.

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Designing Integrated Models as a Decision Aid in Web-based Marketing

  • Mahdavi, Iraj;Fazlollahtabar, Hamed;Mahdavi-Amiri, Nezam;Kakouei, Mohsen
    • Journal of Information Technology Applications and Management
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    • v.17 no.1
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    • pp.1-10
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    • 2010
  • Web information systems have been utilized extensively over the past decade. The Internet allows for the entire sales cycle to be conducted on one medium, nearly instantaneously. From making the consumer aware of the product to providing additional information to transacting the final purchase, the Internet can accomplish them all. The Internet is like one big point-of-sales display, with easy access to products and the ability for impulse shopping. Here, we point out different aspects of information technology (IT) in marketing. Consequently, we propose two frameworks as decision aids in web-based marketing environment.

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On OIML Mixed Acceptance Sampling Plans and Optimal Target Value for Products in Prepackages (OIML 혼합 샘플링 검사계획에 대한 고찰과 최적 목표값의 설정 : 실량표시상품을 대상으로)

  • Seo, Sun-Keun
    • Journal of Korean Institute of Industrial Engineers
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    • v.41 no.1
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    • pp.17-24
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    • 2015
  • Mixed acceptance sampling plans for quantity of products in prepackages are widely used for compliance testing. To pass testing, random samples jointly comply with two legal requirements: (i) the average net content of an inspection lot shall be not less than the labelled quantity and (ii) the numbers of under-filled prepackages in a sample are less than or equal to permitted numbers. This paper discusses some drawbacks of the acceptance sampling plans and requirements recommended in OIML R87 (KS A 50087 translated by Korean) developed by the International Organization of Legal Metrology and evaluates the producer's and consumer's risks. In addition, problem of determining a target value in filling processes of prepackages under the OIML R87 requirements is addressed and illustrated with a numerical example.

A Discussion on the Reorganization of the Institutional Household Management's Theoretical System (공공가정경영 이론적 체계의 재구성에 대한 논의)

  • Song, Hye-Rim
    • Journal of Family Resource Management and Policy Review
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    • v.10 no.1
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    • pp.1-16
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    • 2006
  • This essay was written with the purpose of finding an effective outline of reorganizing the theoretical establishments of institutional household management. We have proposed a few alternative models for the reorganization of the theoretical system of institutional household management after analyzing the theoretical systems of Management and Administration: First, institutional household management should embrace the concepts of positive management. Second, we should organize a plan where such factors as organization system, human resource development, advertisement and consumer satisfaction surveys could be introduced and strengthened within the theoretical system of institutional household management.

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Analysis of Human Head Shapes in the United States

  • Lee, Jin-Hee;Hwang Shin, Su-Jeong;Istook, Cynthia L.
    • International Journal of Human Ecology
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    • v.7 no.1
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    • pp.77-83
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    • 2006
  • The ability to customize garments for fit in the apparel industry is directly tied to the availability of comprehensive and accurate sets of anthropometrical data for each consumer. The data for apparel sizing systems is available from three major standard/ research organizations: ASTM (American Society for Testing and Materials), ISO (International Standard Organization), and NCHS (National Center for Health Statistics). However, these standards ignore various head shapes and are outdated for the development future head products. This creates a data gap an ever changing multi-cultural society such as the United Sates. Although major government and industry safety organizations recognize the importance of safety for head products, few studies were found to support their reasoning. The purpose of this study is to provide accurate head dimension data for developing safety head products by analyzing various head shapes in the United Sates which includes various ethnic backgrounds. This study was carried out on 105 males in the United States. Factor analysis, cluster analysis, Moreover, Duncan analysis were all used for analyzing various head shapes.

A Study on Family-Friendly Culture of Workplaces and Policies (가족친화적 기업문화 조성과 정책적 제안에 대한 연구)

  • Jeong, Young-Keum
    • Journal of Families and Better Life
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    • v.29 no.6
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    • pp.123-136
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    • 2011
  • Korean workplaces can and should reflect the realities of the 21st century workforce. Leading companies try to plan and implement family-friendly policies for their employees, but most of them in fact do not offer family-friendly policies or offer only a few such policies. Therefore, this study seeks to suggest policies that can lead to better family-friendly cultures at workplaces. A family-friendly company culture allows for a better work-life balance, including flexible schedules and generous family-leave policies. This study suggests a family-friendly committee for work-life balance and a role for the government as a leading organization.

Developing Evaluation System on the Organization and Operation of Consumer Affairs Department (기업 고객상담부서 업무조직과 운영에 대한 평가시스템 개발)

  • 박명희;이기춘;송인숙;김경자;이진국
    • Journal of the Korean Home Economics Association
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    • v.39 no.5
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    • pp.1-14
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    • 2001
  • The purpose of this study was to develop a evaluation system of customer service department operation in business. Four sources including related literature, managers of 4 outstanding customer service departments, SOCAP, and 7 OCAP administrative members provided useful information in various ways. The finally suggested evaluation system is consisted of three parts; work to do, resources needed, and operation standards. It is the type of checklist, which business can utilize it to examine whether they are doing well or not in terms of customer service department operation.

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