• 유통과학연구
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• 제13권1호
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• pp.35-46
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• 2015

Purpose - This paper attempted to investigate the relationships among the perception of job insecurity and organizational effectiveness, and it examines these relationships while considering the moderating effect of trust in the manager and self-efficacy. Job insecurity is an independent variable, organizational effectiveness aspects (job satisfaction, organizational commitment, and turnover intention) are dependent variables, and trust and self-efficacy are moderators. Research design, data, and methodology - Regression analysis was used to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, some modifications were made. To examine the model, this study relied on the samples chosen from Korean employees in the six franchise business firms. The survey was conducted on 288 workers. Each question is based on a 5-point Likert type scale. The data were analyzed using SPSS 18.0. Results - The results of the study are summarized as follows. First, job insecurity has an influence on organizational effectiveness aspects (negatively on job satisfaction, negatively on organizational commitment, and positively on turnover intention). Second, analyzing the moderating effect of trust, trust in manager is mediated between job insecurity and organizational effectiveness aspects (on organizational commitment and on turnover intention). However, employees' trust in manager had no significant moderating effect on the job insecurity-job satisfaction relationship. Third, self-efficacy is mediated between job insecurity and organizational effectiveness aspects (on job satisfaction, on organizational commitment, and on turnover intention). Conclusions - First, it is necessary to be aware of the seriousness of employees' job insecurity in franchise firms, which have played a pivotal role in national economic growth, and to create a detailed plan for reducing insecurity and actively implementing it. To this end, the franchise companies should implement efficiency efforts such as obtaining an appropriate capacity of equipped personnel and a training program. Second, there are moderating effects of self-efficacy and trust in the relationship between job insecurity and organizational effectiveness. Depending on business conditions, stability and instability can only be experienced in the organizations of franchise companies. This can give rise to instability in employment. Therefore, it is necessary to develop and utilize a system that can be minimized with a change in the new awareness of employment instability. After all, a good leader (manager) must accumulate personal trust and build up a core competence that is necessary to become competent in the field himself. Even if you lack the material resources to improve performance, if the leader with the core competencies (e.g., technical/management /organization/marketing/design) can gain the trust of the supervisor, you can get a good organizational performance. Therefore, you should foster a healthy organizational culture through education such as leadership training and employee training to be built on trust between the leaders and the employees. In addition, you need to focus on HRD&M training in order to increase the self-efficacy of the supervisor.

• The Journal of Asian Finance, Economics and Business
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• 제8권7호
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• pp.533-543
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• 2021

The purpose of this research is to examine and analyze the effect of Relationship Marketing on service quality and customer loyalty, especially in the context of the retail industry. In retail industry, Relationship Marketing is the key to increase and maintain a large pool of customers. This research was conducted in North Sulawesi Province with a sample size of 155 supermarket customers. The sampling technique used for the study is the purposive sampling. Data was analyzed using SEM based on GeSCA components. The results showed that Relationship Marketing had a significant positive effect both on service quality and customer loyalty. The commitment, communication, conflict handling, and competence play an important role in improving service quality which ultimately makes customers loyal. In addition, the relationship between service quality and customer loyalty, also has significant positive findings. These findings are in line with the concept of SERVQUAL and The Commitment-Trust Theory. The implication of the managerial research is that supermarket managers in North Sulawesi must focus and emphasize more on the Relationship Marketing dimension especially in terms of commitment, communication, conflict handling, and competence. Once these factors can be met, the quality of service will increase, and it causes an increase in customer loyalty to shop more at the supermarket.

• 한국조리학회지
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• 제23권4호
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• pp.175-184
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• 2017

In franchisee industry, it is essential for franchisors to share knowhow and also specialized knowledge in order to realize favorable relationship and performance between franchisors and franchisees. Particularly, in mature food service industry, companies' specialized knowledge and knowhow are the core competence to obtain competitive advantage. Therefore, to create performance, it is absolutely necessary to share information and knowledge among all the franchisees. The purpose of this study is to verify relationship between franchisors' information sharing perceived by food service franchise owners, relationship quality, and relationship performance. A survey was done to food service franchisees, and total 297 samples were used to analyze the structural equation model. According to the analysis results, food service franchise companies' information sharing is significantly correlated with quality of relationship with franchise owners in a positive way. Also, franchisors' knowledge sharing has significant influence on performance of relationship with franchisees in a positive way. The components of relationship quality, trust and immersion, all influence relationship performance. Based on the results, this author suggests several implications about food service franchise management and information sharing.

• 한국콘텐츠학회논문지
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• 제17권4호
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• pp.350-364
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• 2017

본 연구의 목적은 교수-학생 면담활동을 활용한 대학생의 분노관리 프로그램 운영에 대한 요구를 파악하고 기술하기 위함이다. 2016년에 포커스 그룹 인터뷰를 적용하여 자료를 수집하였다. 총 5개의 그룹으로 구성된 30명의 참여자를 대상으로 인터뷰를 실시하였다. 참여자들의 인터뷰 내용을 전사하였고, 질적 자료 분석을 실시하였다. 본 연구 결과 3개의 주제에 대해 9개의 범주로 구조화되었다. 1) 교수-학생 면담활동을 활용한 대학생의 분노관리 프로그램 운영에 대한 견해: 필요함, 필요하지 않음. 2) 프로그램 운영에 필요한 교수의 역량: 신뢰, 유능성, 수용적 태도, 3) 프로그램의 효과적인 운영방안: 지도교수와 분리 또는 지도교수의 역할 축소, 프로그램 구성과 내용, 학교의 지원, 상담환경의 조성으로 구성되었다. 결론적으로, 교수-학생 상담 활동을 활용한 대학생 분노관리 프로그램 운영의 강화를 위해 먼저 교수-학생의 상호작용의 향상을 위한 노력과 교수의 상담 전문성을 향상시킬 필요가 있으며, 대학의 행정적 지원과 교수, 학생, 대학 당국의 인식 개선이 필요하다.

• 한국항만경제학회지
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• 제30권4호
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• pp.169-198
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• 2014

최근 세계적인 경기침체로 인한 기업의 경영환경 악화는 기업의 혁신을 위한 노력을 요구하고 있다. 이러한 혁신을 위해서는 기업 간 거래에서 수직적 협력관계가 아닌 상호 신뢰에 바탕을 둔 상생협력 관계로의 전환이 필수적이다. 상생협력을 통해 화주기업은 핵심역량에 집중함으로써 경영자원을 효율적으로 운영하고 경쟁력을 제고시킬 수 있으며, 국제물류주선업체는 안정적인 물량확보와 전문성 확보가 가능하다. 이에 본 연구의 목적은 상생협력요인을 도출하고 요인들 간 화주기업과 국제물류주선업체 간의 인식차이를 살펴보고, 이를 통해 물류산업의 지속가능한 발전방안에 대한 시사점을 제시하는데 있다. 상생협력에 영향을 미치는 주요요인으로 신뢰구축, 역량개발, 기업생태계 혁신 및 정부지원으로 분류하였고 세부적인 각 각의 요인들에 대해 두 집단의 중요도 및 현재수준에 대해 측정하고 이를 비교 분석하였다. 본 연구 결과를 요약하면 다음과 같다. 첫째, 상생협력 요인들 중 가장 중요한 요인은 신뢰이며, 그 중에서도 '규칙적이고 안정적인 서비스제공' 항목의 중요도가 가장 높았다. 둘째, 역량강화 요인에서 국제물류주선업체는 '정보교환시스템', '화물정보 추적시스템' 요인들에 대한 시급한 서비스 개선이 필요하다. 셋째, 동등한 동반자로서 인식은 높은 중요도를 보였으나 현재수준이 낮은 것으로 나타났으며, 이를 개선시킬 노력이 필요하다. 국제물류주선업체와 화주기업은 신뢰를 바탕으로 한 지속적인 장기거래에 초점을 맞추고 서로에게 이익을 줄 수 있는 역량 개발과 더불어 건전한 기업생태계 조성을 위한 노력이 필요하다. 이와 더불어 정부의 정기적인 실태 조사를 통한 지원정책 마련과 상생협력에 대한 지속적이 홍보가 요구된다.

• 지식경영연구
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• 제13권2호
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• pp.73-93
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• 2012

Although a wide range of theoretical researches have emphasized on the importance of knowledge management in cooperative R&D network, the empirical researches to synthetically examine the role of organizational learning and open innovation which influence on the performance of technological innovation are not enough to meet academic and practical demands. This study is to investigate the effect of open innovation and organizational learning in venture business on technological competitive advantage and establish the mediating role of organizational learning. For the purpose, the questionnaires, made based on the reviewing previous researches, were collected from 274 Korean venture businesses whose managerial focus is on developing technological innovation. As a result of analysis, the relational dimensions of open innovation - network, intensity and trust shared by a firm with external R&D partners - as well as the internal organizational learning system and competence have positive influence on building technological competitive advantage whose sub-variables are technological excellence, market growth potential and business feasibility. In addition, it is identified that organizational learning has the mediating and moderating effect in the relationship between open innovation and technological competitive advantage. These results imply that open innovation complements and expend the range of limited resources and the scope of innovation in technology-intensive small and medium-sized enterprises. Besides, organizational learning activity reinforces the use of knowledge and resources, obtained from external R&D partners. On the basis of these results, detailed issues and discussion were made in the conclusion.

• 유통과학연구
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• 제13권3호
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• pp.61-67
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• 2015

Purpose - Exports have long been regarded as significant drivers of sustainable competitive advantage and growth among small and medium enterprises (SMEs). The export activities of SMEs are particularly important in the context of export-oriented economies such as Korea. Although many studies have examined the determinants of exports, it is difficult to find empirical studies about the determinants of the export performance of regional SMEs. This study investigates the determinants of export performance in the regional SME context based on an integrated approach that combines the environment factor of industrial organization theory, competitive strategy theory, and the competences of the resource-based view. Research design, data, and methodology - To empirically analyze the determinants of export performance in the regional SMEs, data were collected from firms in the Daegu metropolitan area. Data were collected directly through questionnaire surveys; in addition, secondary financial data were also taken from the KIS-VALUE database. Out of the 175 responses that were received, 143 were considered to be worth examining. After testing the reliability and validity of the variables through multiple items such as environmental turbulence and competitive strategy, hypotheses were verified by using five multi-regression models. These models were: a control model with organizational size and age, an environmental model with technology and market turbulence, a competency model with R&D and foreign distribution channels, a strategy model with product and market differentiation, and an integrated model including all of these variables. Results - First, as a control variable, the organization size has significant positive effects on export performance. Second, technology turbulence based on industrial organization theory has significant positive effects on export performance, but market turbulence does not affect export performance. Third, the foreign market distribution competency of the resource-based view has strong positive effects on export performance, but the R&D competency does not affect export performance. Fourth, the product differentiation strategy from competitive strategy theory positively impacts export performance, but market differentiation does not affect export performance. Finally, in the integrated model, only the foreign distribution competency of the resource-based view has a significant effect on export performance. Conclusions - The empirical results of this study verified the usefulness of the rationales behind the three theories to explain the export performance of the regional SMEs, especially the importance of the foreign market distribution competency from the resource-based view. With regard to practical considerations, this study's implications suggest that the use of technological environmental changes by industries is better than the use of market changes. Further, the use of the product differentiation strategy is more effective than the use of the market-driving strategy, and the distribution channel competency plays a stronger role than the technology-oriented competency with regard to the export performance position of regional SMEs. Future studies should examine relational perspectives, such as trust among channel partners. Therefore, the configuration approach is more useful in enhancing pragmatism by comparing high- and low-export companies.

• 한국지역지리학회지
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• 제13권5호
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• pp.495-508
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• 2007

본 연구는 FTA 시대를 맞이하여 위기가 심화된 우리나라 농업/농촌 문제의 해결을 위해 새롭게 인식되고 있는 지역단위 영농조직의 형성에 주목하였다. 구체적으로는 과수묘목재배지역의 영농조직에 대한 개별농가의 인식과 조직내 활동에 대한 참여행태를 분석하였다. 그 결과 지역농업의 경쟁력 제고를 위한 영농조직은 구성원의 사회적 관계 유지보다는 경제적 이익실현을 우선적 목표로 하여야 하며, 추상적인 명분보다는 구체적이고 실질적인 목표를 지향해야 한다. 또한 영농조직은 재배작물의 동질성을 기초로 조직되어야 하며, 조직의 규모는 구성원간의 신뢰여부를 고려할때 내부적 통제와 구성원 상호간에 원활한 상호작용이 가능하도록 적정수준에서 통제될 필요가 있다.

• 한국가정과교육학회지
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• 제30권1호
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• pp.79-97
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• 2018

본 연구의 목적은 2015 개정 교육과정에 따른 중학교 가정 교과서의 활동과제에 나타난 민주시민역량을 분석하는 데 있다. 이를 위해 2015 개정 교육과정에 따른 중학교 기술 가정 교과서 6종(총 12권)의 활동과제를 분석하였다. 분석 결과 3가지 민주시민역량군 중에서는 '시민성 역량군'의 내용이 가장 많이 다루어졌으며, 민주시민역량은 '신뢰와 가치(F)' 역량의 빈도가 가장 높았다. 교육과정 영역별로는 '인간 발달과 가족' 영역에서, 핵심 역량별로는 '관계'에서, 내용 요소별로는 '가족의 의사 소통과 갈등 관리'에서 민주시민역량 내용을 가장 많이 다루고 있었다. 출판사별로는 'KH' 교과서의 민주시민역량 활동과제 빈도가 가장 높았다. 가정과교육과 민주시민역량 사이의 관련성으로 볼 때, 앞으로 가정교과를 통해 학생들이 가정의 삶에서 민주시민역량을 키울 수 있는 수업 실천에 대한 다양한 연구가 필요하다.

• Asia pacific journal of information systems
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• 제17권3호
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• pp.131-146
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• 2007

Recently, the role of IT service providers has been enlarged from managing a single function or system to reconstructing entire information management processes in new ways to contribute to shareholder value across the enterprise. This movement toward extensive and complex outsourcing agreements has been driven by the assumption that outsourcing information technology functions is a reliable approach to maximizing resource productivity. Hiring external IT service providers to manage part or all of its information-related services helps a firm focus on its core business and provides better services to its clients, thus obtaining sustainable competitive advantage. This practice of focusing on the strategic aspect of outsourcing is referred to as strategic sourcing where the focus is capability sourcing, not procurement. Given the importance of the strategic outsourcing, however, to our knowledge, there is little empirical research on the relationship between the strategic outsourcing orientation and outsourcing performance. Moreover, there is little research on the factor that makes the strategic outsourcing effective. This study is designed to investigate the relationship between strategic IT outsourcing orientation and IT outsourcing performance and the process through which strategic IT outsourcing orientation influences outsourcing performance, Based on the framework of strategic orientation-performance and core competence based management, this study first identifies core competency orientation as a proper strategic orientation pertinent to IT outsourcing and IT outsourcing process management capability as the mediator to affect IT outsourcing performance. The proposed research model is then tested with a sample of 200 firms. The findings of this study may contribute to the literature in two ways. First, it draws on the strategic orientation - performance framework in developing its research model so that it can provide a new perspective to the well studied phenomena. This perspective allows practitioners and researchers to look at outsourcing from an angle that emphasizes the strategic decision making to outsource its IT functions. Second, by separating the concept of strategic orientation and outsourcing process management capability, this study provides practices with insight into how the strategic orientation can work effectively to achieve an expected result. In addition, the current study provides a basis for future studies that examine the factors affecting IT outsourcing performance with more controllable factors such as IT outsourcing process management capability rather than external hard-to-control factors including trust and relationship management. This study investigates the major factors that determine IT outsourcing success. Based on strategic orientation and core competency theories, we develop the proposed research model to investigate the relationship between core competency orientation and IT outsourcing performance and the mediating role of IT outsourcing process management capability on IT outsourcing performance. The model consists of two independent variables (core-competency-orientation and IT outsourcing process management capability), and two dependent variables (outsourced task complexity and IT outsourcing performance). Comprehensive data collection was conducted through an outsourcing association. The survey data were analyzed using a structural analysis method. IT outsourcing process management capability was found to mediate the effect of core competency orientation on both outsourced task complexity and IT outsourcing performance. Further analysis and findings are discussed.