• Journal of the Korean Society for Library and Information Science
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• v.43 no.3
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• pp.181-195
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• 2009

This study aims to perform an evaluation of the book services and academic information services provided by the major search portals of Korea and the United States. This study also investigates the relationships between search portals and academic libraries. The results of this study can be implemented for the development and improvement of the portals' book and academic information services. Users can refer to the results of this study in choosing services from search portals. The results of this study can also provide implications for the differentiation of academic library services.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.4
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• pp.159-185
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• 2021

After the pandemic, universities are shifting to distance learning, and the information use environment of libraries is rapidly changing. Therefore, there is a need for academic libraries to provide learning and research support services to users in response to these changes. This study analyzed the following contents, focusing on the contents of online services of academic libraries in order to understand the services provided by academic libraries after the pandemic, 1) the current status of online information services provided by 60 academic libraries at domestic and foreign and 2) the experience and requirements for using the online information services of academic library were investigated. As a result of the study, academic libraries at domestic and foreign responded to the untact environment by providing various online information services and users showed high experience and requirements for the electronic resource service and online user education service of academic libraries after the outbreak of the pandemic. Based on the analysis of the current status of online information services provided by domestic and foreign academic libraries after the outbreak of the pandemic, as well as the experiences and requirements of university students, several strategies were proposed to improve the quality of university education and library online information services and to plan services that respond to user needs.

• Journal of the Korean Society for information Management
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• v.39 no.4
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• pp.127-157
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• 2022

The study aims to establish the concept of customerized research information services in academic libraries and to build librarians' consensus on the need for customerized research information services. The literature review enabled summarizations of the definition of research information service, customerization, and research trends. A categorization process resulted in a list of research information services of academic libraries. The Delphi method survey revealed the necessity of providing research information services and applying customerization to research information services based on the opinions of librarians. The librarians agreed on eight research information services using customerization services. This study has significance because it proposed new attempts to improve and develop research information services and explored ways to enhance the expertise and value of academic libraries by forming a consensus among librarians.

• Journal of Korean Library and Information Science Society
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• v.51 no.1
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• pp.305-327
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• 2020

This study aims to suggest the ways to reinforce academic library's research support services for professors and researchers in Korea. For this purpose, this study collected the development plans of academic libraries in Korea, and analysed the plans for supporting research activities, and also analysed each library's homepage. And this research classified the research support services of academic libraries into eight types for further analysis. The types are 'subject guide', 'academic information literacy', 'research analysis service', 'research consulting', 'research ethics education', 'thesis writing guide', 'bibliography management program', 'interlibrary loan·original text copy'. As a result, it is shown that the most libraries emphasized 'custom-tailored user education' and marked it on development plan. As subsequent plans, libraries provided the action plans of 'expansion of scholarly DB instruction on each subject', 'expansion of custom-tailored research support services', 'construction of research support service system' one after another. This study suggests 'activation of subject guide service', 'expansion of academic information literacy programs for supporting research', 'introduction of research performance analysis services', and 'support for establishment of research ethics' as ways to strengthen academic libraries' research support services.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.1
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• pp.137-153
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• 2004

Emerging ubiquitous computing and mobile communication urges changes in academic libraries' information services. This study is to explore the future scholarly information services in academic libraries, by adopting a future research method, scenarios. It identifies the key forces in the scholarly information flows, scans the range of alternatives, and describe the possible behaviors of the three groups of main actors: publishers, academic libraries, and users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.171-191
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• 2011

The purpose of this study is to introduce the concepts of smartphone and app, to review the theoretical researches and the representative service examples in academic libraries' mobile services based on smartphone apps, and to propose the proper mobile services methods based on smartphone apps in academic libraries of Korea. The ways for mobile app services in academic libraries are like these: 1) Libraries need to prepare the hybrid service system based on the combination of mobile web and app for smartphone. 2) Libraries have the guidelines for choosing apps which are applied to library services. 3) Libraries develop the apps for library marketing and education services and make use of existed apps to their own services. 4) Smartphone application bibliography service(Appography service) needs to be developed and serviced as an academic library service field.

• Journal of the Korean Society for information Management
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• v.38 no.2
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• pp.1-18
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• 2021

An academic library is one of the largest information sources for international students to obtain learning resources, which have a great impact on their studies. However, most academic libraries currently have not provided adequate multilingual services except English, which makes it difficult for international students whose mother language is not English to perform academic work. Accordingly, the present study defines the customized services for international students as the ones that have been supported in ltiple languages among academic library services and aims to examine their effect on user satisfaction in academic libraries. Furthermore, the study has compared international students' satisfaction with academic libraries - one that provides appropriate customized services with the other that does not. The surveys have been conducted with Chinese international students in two different universities and a total of 138 responses were analyzed. The study found that the customized services for the international students influenced their satisfaction with library use. In particular, multilingual services had positive effects on satisfaction with services such as brochures/signs, access to and use of resources through the homepage, and user instruction. The findings of the study suggest practical insights on how academic libraries provide effective services for supporting international students' academic tasks.

• Journal of Information Management
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• v.42 no.2
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• pp.23-41
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• 2011

Digital reference services have been a key role in academic libraries in the context of various digital environments. The guidelines for the digital reference service are one of important aspects to improve the quality of services and system design and implement better services. In this study, by case studies and a questionnaire survey for academic librarians, the guideline for the digital reference service is suggested with three phases; plan, operation and evaluation. The guideline for the digital reference services suggested in this study is expected to support digital reference services in academic library environment.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.2
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• pp.165-187
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• 2014

This study aimed to analyze users' behaviors to use mobile services of academic libraries by indirectly observing users' experiences based on their diaries. Ultimately, this study intended to contribute to the development of mobile services in academic libraries by helping academic libraries understand users and their needs of mobile services. For this, diary method was conducted with 20 students at two academic libraries. These participants should report detailed process and thoughts immediately after using mobile library services at least once a day during a week. Totally 137 diaries were collected. And then this study conducted a content analysis to figure out what information needs they had, whether or not the needs were solved, what menu they selected, and what steps and gaps they got. In addition, on the basis of the findings, this study suggested further steps for improving mobile services at academic libraries.

• Journal of Korean Society of Archives and Records Management
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• v.21 no.3
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• pp.139-162
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• 2021

As the demand for finding clearer information amid vast information acquisition increases, the enhancement of academic research services is highly important. In 2019, the Presidential Archives opened the only academic research services among the permanent archives management institutions. This study aims to identify the status of the insufficient use of academic research services implemented in the Presidential Archives, analyze problems and requirements through interviews with users who have used the Presidential Archives for academic purposes and conducted research, suggest a plan to upgrade the research services of the Presidential Archives, and offer a plan to improve the services of archives institutions accordingly. Researchers mostly sought information through an online search, but the information gap was large depending on the background knowledge, and the research scope was reduced because of insufficient information. Moreover, problems occurred regarding search tools, records management, and records disclosure, and most users were unaware of the academic research services. Therefore, the advancement plans entailed reducing the information gap among researchers, improving the search tool functions, creating more detailed descriptions of records, resolving geographic constraints, promoting academic research services and developing content, nurturing subject-specialized archivists, and providing online chatting services.