• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 1997년도 춘계학술대회논문집 지역정보단지 조성과정보기술의 활용
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• pp.271-285
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• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.

• 한국가정과학회지
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• 제4권2호
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• pp.1-14
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• 2001

This study focused on the satisfaction of user to institutional household management. In this study the institutional household management system was consisted in leadership management, marketing management, production management, personal management, material management and financial management. The purposeful questionair was developed for this 6 categories of institutional management system and the findings of users' satisfaction in these areas were analized. The findings were compared with the satisfaction of users to noninstitutional household management. The degree of satisfaction of users with leadership management, Production management. marketing management and financial management in institutional household was higher than those in noninstitutional household.

• Asia pacific journal of information systems
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• 제5권2호
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• pp.199-226
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• 1995

This study is an empirical research in order to clarify whether or not the correlation between the satisfaction of users that is the performance measurement factor and the following three:(1) the attitude of users as an individual characteristic, (2) the supports of organization as an organizational characteristic, (3) the routine degree of jobs as an job characteristic, is the same as the previous study results. In addition, another empirical research was done to make clear how organizational supports and routine degree change the attitude and satisfaction of users. This study put a particular emphasis on the moderating effect because the study of this issue has not been done in any previous research. 38 corporations, whose computerization has already been made to some extent and who are listed on the stock exchange market as a leader group, was selected for research, given some hypotheses on the basis of theoretical studies. As results of this empirical study, first, the supports of organization and the routine degree of jobs changed the attitude of users, which was the same as the previous studies. Moreover, the supports of organization, the routine degree of jobs and the attitude of users had an influence on the satisfaction of users. Second, in respect of the correlation between the attitude of users and the satisfaction of users, the routine degree of jobs showed a moderating effect, but the organization supports did not show any moderating effect.

• Journal of the Korean Data and Information Science Society
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• 제25권6호
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• pp.1301-1313
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• 2014

대학에서는 다양한 분야의 지식과 정보가 창출되고 공유되는데 이러한 대학이 제공하는 교육서비스의 주된 장소가 도서관이다. 이 연구에서는 K대학생들을 대상으로 조사하여 제공자료 만족도, 환경 및 시설 만족도, 서비스 만족도가 이용자 만족도의 매개에 의해서뿐만 아니라 직접적으로도 이용자 충성도에 영향을 미칠 것이라는 가설을 구조방정식모형을 통해 분석하였다. 분석결과 제공자료 만족도, 환경 및 시설 만족도, 서비스 만족도는 이용자 만족도의 매개에 의해서뿐만 아니라 직접적으로도 이용자 충성도에 영향을 미치는 것으로 나타났다.

• 융합정보논문지
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• 제8권5호
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• pp.173-181
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• 2018

본 연구의 목적은 경로당 이용 노인의 삶의 만족도에 미치는 영향 요인을 융복합적 측면에서 설펴보고자 한다. 이를 위해 서울특별시 소재 25개구 경로당을 표본으로 선정하여 직접조사를 실시하였다. 연구대상자는 최종 448명으로 하였다. 분석결과는 다음과 같다. 첫째, 프로그램만족도는 경로당 이용 노인 삶의 만족도에 영향을 주지 않았지만, 경로당이용만족도 및 서비스 질은 삶의 만족도에 정적인 영향을 주었다. 둘째, 복지만족도, 자아존중감은 삶의 만족도에 정적인 영항을 주었다. 셋째, 실존성, 확신성 및 대응성은 삶의 만족도에 정적인 영향을 주었다. 따라서 경로당 이용 노인 삶의 만족도를 향상시키기 위해 이용만족도 충족과 시설확충, 경로당 이용 노인간 소통 활성화 등을 통해 자존감을 높여줄 수 있는 실천적 방안 마련 및 정책적 논의가 긴요하며 이에 보탬이 되고자 한다.

• 한국조경학회지
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• 제35권4호
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• pp.16-31
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• 2007

This study is aimed at classifying different types of parks in Gwang-Ju city and providing efficient Planning and guidelines to satisfy the needs of park users. The first stage of this study was accomplished by site surveys of neighborhood parks in Gwang-Ju where park types, locations, neighboring conditions, park layout, and other physical environments were surveyed for the specific status of parks. With those basic data, urban neighborhood park types were classified into different categories: 1) urban neighborhood parks; 2) riverside neighborhood parks; and 3) natural(mountain side) neighborhood parks. For the second stage of this study, behavior patterns and satisfaction were investigated to provide empirical data on the relationship between the physical environment and human behavior. The main findings of this study can be summarized as follows: 1. The highest level of satisfaction for the users of urban neighborhood parks in Gwang-Ju city is the accessibility of the parks which are small but located in neighborhoods, The users tend to visit the nearby parks regardless of size. 2. The users have relatively high levels of satisfaction for urban neighborhood parks which have a lot of green zones or park facilities. Therefore, the park planner should consider the natural environment in the park area and should reconsider the type of park in the planning process. 3. The different types of urban neighborhood parks in Gwang-Ju city do not affect the level of satisfaction and the motivation of park visits. However, the accessibility of the parks is the most important factors of users' satisfaction regardless of the type of the park. 4. The level of user satisfaction for all of the urban neighborhood parks in Gwang-Ju city indicates that the users have a relatively low level of satisfaction. Especially, 26.2% of the users have a high level of dissatisfaction. The new parks, which have recently been developed, have a higher level of satisfaction than the old parks which have a lack of facilities, insufficient maintenance, and poor management planning in the park. 5. As a result of factor analysis, all city neighborhood parks showed a similar tendency with urban type parks, but showed a tendency that was different from the other park types.

• 한국콘텐츠학회논문지
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• 제20권8호
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• pp.547-558
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• 2020

본 연구는 푸드뱅크 이용자의 만족도를 서비스 만족도, 음식만족도, 시설·환경 만족도로 구분하고 영향요인을 다중회귀분석을 통해서 도출하여 서비스 질 개선을 위한 방안을 제시하고자 하였다. 주요연구결과는 다음과 같다. 먼저, 서비스만족도는 통계적으로 유의미한 결과를 찾아볼 수 없었다. 둘째, 음식만족도의 경우 지원 빈도가 낮을수록, 조리된 음식의 경우 만족도가 높게 나타났는데 이는 음식제공 빈도보다는 조리된 음식을 통해 결식문제를 적절하게 해소하는 것이 이용자에게 중요하다는 해석이 가능하다. 셋째, 시설환경만족도와 관련하여, 학력이 높을수록, 월 소득이 낮을수록, 지원 후 식비지출액이 높을수록 만족도가 높은 것으로 나타났다. 학력이 높은 이용자는 정보안내, 서비스 제공시간대, 시설 및 환경의 위생을 중요하게 생각하며, 월소득이 낮고 지원 받은 후에도 식비지출액이 높은 이용자들은 결식문제 해소를 위해 푸드뱅크 서비스가 절실함을 유추해 볼 수 있다. 이러한 연구결과를 바탕으로 서비스 이용자의 여건을 고려하여 결식문제가 효과적으로 해소될 수 있도록 이용자 중심의 서비스로 발전되어야 할 필요성이 있음을 강조하였다.

• 한국실내디자인학회논문집
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• 제17권4호
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• pp.75-83
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• 2008

This study examined the various functions of public libraries, as well as user satisfaction and needs. We targeted 6 public libraries in the Seoul and Gyunggi area. After 280 library users were surveyed, the collected data were analyzed with an SPSS for Win 14.0 statistics program, where we used frequency, percentage, mean, T-test, One-way ANOVA, and Duncan's test. The major findings were as follows: 1) Half of the users used educational functional space, mainly in the 10-20 age group, who used it for educational purposes as a student or to prepare for getting a job. 2) There were gaps between the furniture arrangement and user preference since most libraries used a rigid system while users preferred a more flexible arrangement. 3) Space by space, public library satisfaction levels differed according to the users' gender and age. Satisfaction of the digital information room scored high, especially for users in their forties. Since public library users are diverse and require various functions, library interiors should be planned accordingly in terms of furniture arrangement and interior design. In particular, there was a gap between satisfaction by age groups, so libraries must account for community needs by considering the age group demographics of their surrounding areas.

• International Journal of Advanced Culture Technology
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• 제7권1호
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• pp.1-7
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• 2019

The purpose of this study is to investigate and analyze the service satisfaction of users using community service, and to suggest directions for continuous growth and high service of social service providers in the future. This study was conducted on G metropolitan cities. T-test and one-way ANOVA were conducted for the comparison of 476 users of social service users by gender, income level, and age. In addition, multiple regression analysis was conducted to identify factors affecting user satisfaction. The statistical package analyzed was SPSS 21.0. As a result of the study, the application process, the satisfaction of the service period, and the satisfaction of the service provider were statistically significant at the income level. In addition, in the age group satisfaction, the application procedure, the satisfaction of the service period, the satisfaction of the service frequency, and the satisfaction of the workforce were statistically significant.

• 한국조경학회지
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• 제45권1호
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• pp.82-93
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• 2017

본 연구는 광교신도시의 도시공원을 대상으로, 공원이용자들의 설계개념 인지정도와 설계개념이 적용된 공간에 대한 만족도를 조사하고, 설계개념이 만족도에 미치는 영향을 분석하고자 하였다. 이에 센트럴마운틴공원과 호수공원을 대상으로 이용자의 특성, 공원시설에 대한 중요도 - 만족도, 공원의 선호도 - 만족도를 분석하였다. 본 연구에서 도출한 연구결과를 요약하면 다음과 같다. 첫째, 공원이용자의 특성을 분석한 결과, 두 공원 모두 일반적으로 가족단위의 이용객이 많았다. 둘째, 산책로가 시설의 중요도와 만족도에서 가장 높은 평가를 받았다. 셋째, 두 공원 전반적인 만족도는 모두 높게 나타났으나, 공원이용자들의 설계인식과 유의한 관계가 나타나지 않았다. 넷째, 공원이용자의 공간별 인식정도와 만족도를 분석한 결과, 두 공원의 설계개념과 설계전략에 대한 인식은 5점 리커드 척도에서 평균 3점 이상으로 높은 정도를 보였다. 하지만, 이용자의 인식정도와 공간별 만족도는 유의한 관계라고 정의하기는 어려웠다. 따라서 본 연구를 통해서 공원이용에 있어 전반적인 만족도에는 설계인식에 대한 인지정도가 거의 영향을 미치지 않는다는 것을 확인할 수 있었다. 오히려 공간에 대한 이용자의 개인적인 선호도와 만족도가 더 큰 영향을 미친다는 것을 알 수 있었다. 반면, 조사대상지의 계절별 조사가 미흡했다는 점과 대상지가 좀 더 다양하지 못한 한계성을 가지고 있으나, 도시공원의 대표공원이라 할 수 있는 근린공원과 수변공원을 대상으로 공원이용자의 만족도에 설계자의 설계개념과 설계전략이 어느 정도 영향을 미치는지 조사하였다는 점에서 의의가 있다.