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http://dx.doi.org/10.17703/IJACT.2019.7.1.1

A Study on the Factors Influencing the Satisfaction of Community Service: Focused on G metropolitan city

Jang, Chun-Ok (Neulbom Social Service Center)

Publication Information

International Journal of Advanced Culture Technology / v.7, no.1, 2019 , pp. 1-7 More about this Journal

Abstract

The purpose of this study is to investigate and analyze the service satisfaction of users using community service, and to suggest directions for continuous growth and high service of social service providers in the future. This study was conducted on G metropolitan cities. T-test and one-way ANOVA were conducted for the comparison of 476 users of social service users by gender, income level, and age. In addition, multiple regression analysis was conducted to identify factors affecting user satisfaction. The statistical package analyzed was SPSS 21.0. As a result of the study, the application process, the satisfaction of the service period, and the satisfaction of the service provider were statistically significant at the income level. In addition, in the age group satisfaction, the application procedure, the satisfaction of the service period, the satisfaction of the service frequency, and the satisfaction of the workforce were statistically significant.

Keywords

Service Satisfaction; Community Services; satisfying application process; Provide satisfactory period;

Citations & Related Records

Reference

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