• 정보관리학회지
• /
• 제31권4호
• /
• pp.29-47
• /
• 2014

본 연구는 J교육대학교 기록관 이용자들을 대상으로 기록정보서비스에 대한 인식 및 경험을 조사하고 이를 바탕으로 서비스 개선방안을 도출하는 것을 그 목적으로 한다. 본 연구는 아카이브 매트릭스 프로젝트(Archival Metrics Project)에서 대학기록관의 기록정보서비스를 평가하기 위해 개발한 이용자 설문지를 수정하여 사용하였으며 이용자들의 기록관에 대한 인식, 이용현황, 직원에 대한 평가, 시설 및 서비스에 대한 만족도 등을 파악하였다. 본 연구는 47명에 대한 이용자 설문 결과와 기록연구사와의 면담결과를 바탕으로 기록관의 서비스 개선방안을 제안하였다.

• 한국농촌건축학회논문집
• /
• 제19권1호
• /
• pp.23-34
• /
• 2017

The purpose of this paper is to suggest the preliminary data for the improvement of the senior centers' indoor environment and the upcoming progress located in rural areas. In wanju county, 81.8% of seniors were enrolled in senior centers, and used the facility everyday. Also, most of the users tended to use the facilities between 12 a.m. and 6 p.m. The majority of users had lunch at the senior centers. The facilities of most senior centers were in poor condition, and some had their restroom outdoor. Also, most senior centers are exposed to high concentrations of carbon dioxide during winter. During this season, the thermal environment in the restroom was bad. However, the users' level of the facilities' satisfaction was positive. Senior centers have been operating the facilities with difficulties, due to the low financial support from the local autonomous organization. The indoor temperature in most centers, especially, was above $30^{\circ}C$ during summer on account of lack of funding for airconditioning. Therefore, it could be recommended that the local autonomous entity start regular check-ups and repairs for the poor indoor environment and facilities, with more financial support and active supervision of the management.

• 한국정보시스템학회지:정보시스템연구
• /
• 제18권3호
• /
• pp.27-46
• /
• 2009

Korean society frenzy about ubiquitous computing is in a rapid change into so called 'Nomadic' information environment. In many previous studies, a number of intrinsic and extrinsic motivation factors were empirically found to affect users' continuance to use mobile hand-held devices. However, the role of device attachment, a new intrinsic motivation factor with which users are known to care about their own mobile devices personally, in determining users' post-adoption behavior was not explored yet to the full scale. To fill the research void like this, this study proposes a new research model in which device attachment as well as perceived value are positively linked to satisfaction and continuance to use. The statistical results obtained by applying PLS to the valid 137 questionnaires showed that the device attachment has stronger positive influence on satisfaction and continuance to use than the perceived value. Therefore, a practical implication is suggested thai the mobile devices need 10 be designed in a way of arousing users' device attachment more strongly.

• 한국환경생태학회지
• /
• 제28권2호
• /
• pp.247-252
• /
• 2014

본 연구는 우리나라의 자연환경 기반 도보문화의 공급요소로서 숲길의 조성과 이용에 대한 이용자의 인식을 파악하여 향후 체계적인 숲길운영에 필요한 기초자료 제공을 목적으로 수행되었다. 이를 위해, 지리산 둘레길을 이용하는 이용자 대상의 자기기입식 설문조사를 실시하였다. 조사결과, 이용자들은 지리산둘레길 조성 사업이 지역사회의 경제 및 사회 문화 환경에 보다 긍정적 영향을 미쳤을 것으로 인식하고 있는 반면, 환경적 측면에서는 부정적 영향을 미쳤을 것으로 인식하였다. 숲길 이용에 따른 전반적인 만족도 수준은 비교적 높게 나타났으나 마을내 이용서비스에 대한 만족도 수준은 상대적으로 낮게 평가되어 향후 숲길 운영효율화 측면에서 마을에서 제공되는 숲길 이용 서비스 체계에 대한 제고 방안 마련이 필요할 것으로 판단된다.

• 한국IT서비스학회지
• /
• 제15권1호
• /
• pp.269-287
• /
• 2016

In general, service failure occurs inevitably and the customers who experienced the greater dissatisfaction have the higher expectations of service recovery. However, most of the previous studies have focused on the evaluation and risk factors of pre-service quality. Thus, this study is contrary to the numerous previous studies and focus on the effectiveness of mobile application advertisement users' perceived perception on service recovery after service fails. A research model presented in this study is based on the Equity Theory and deeply evaluated the effectiveness of Distributive Justice, Interactional Justice, and Authenticity Relevance on Service Recovery. The survey of this study was conducted among 286 users who have experienced a services recovery of mobile application advertising. As a result, among all the factors of users of mobile application advertising, Distributive Justice, Interactive Justice, and Relevance have a positive impact to Satisfaction. In addition, Distributive Justice, Authenticity and Satisfaction also have a positive impact to Trust. Ultimately, Satisfaction and Trust have a positive impact to Service Recovery. The results of this study are expected as a reference for presenting a new business model for mobile application advertising industry, reducing business risk and enriching the related researches.

• 한국통신학회논문지
• /
• 제36권4A호
• /
• pp.380-387
• /
• 2011

While mobile IPTV services are supported through the mobile WiMAX networks, there must need some guaranteed bandwidth for the IPTV services especially if IPTV and non-IPTV services are simultaneously supported by the mobile WiMAX networks. The quality of an IPTV service definitely depends on the allocated bandwidth for that channel. However, due to the high quality IPTV services and to support of huge non-IPTV traffic over mobile WiMAX networks, it is not possible to guarantee the sufficient amount of the limited mobile WiMAX bandwidth for the mobile IPTV services every time. A Service Level Agreement (SLA) between the mobile IPTV service provider and mobile WiMAX network operator to reserve sufficient bandwidth for the IPTV calls can increase the satisfaction level of the mobile IPTV users. In this paper, we propose a SLA negotiation procedure for mobile IPTV users over mobile WiMAX networks. The Bandwidth Broker controls the allocated bandwidth for IPTV and non-IPTV users. The proposed dynamically reserved bandwidth for the IPTV services increases the IPTV user's satisfaction level. The simulation results state that, our proposed scheme is able to provide better user satisfaction level for the IPTV users.

• 대한안전경영과학회:학술대회논문집
• /
• 대한안전경영과학회 2008년도 춘계학술대회
• /
• pp.157-179
• /
• 2008

This study demonstrates some major traits of digital contents as information, playfulness, individuality, perceived recognition as perceived usefulness and perceived ease of use, relationship quality as satisfaction and commitment, user behavior as use intention. To make an empirical analysis the study, it is hypothesized that traits of digital contents and perceived recognition, traits of digital contents and relationship quality, perceived recognition and relationship quality, relationship quality and user behavior. Proposed theoretical model was based on TAM and was tested by the structure equation model for validity, credibility, goodness of fit. The major finding of this study can be summarized as follows, traits of digital contents are positively affected by perceived recognition, satisfaction in relationship quality and use intention via perceived recognition. Theoretical implication of this study are as follows. First, users wanted to choice only needed information. Second, users recognized digital contents as a part of life. So, user's ability is very important in this environment. According to this, business related with or interested in digital contents must have developed digital contents in variety aspect. Users must have concerned using digital contents, also.

• 한국식품조리과학회지
• /
• 제29권1호
• /
• pp.37-46
• /
• 2013

This research was investigated the problem of power blogs related to cooking through the investigation of usage and satisfaction of those blogs as new information media in internet community. As a result, most users had were received cooking information through internet and 85.7% of those users have experienced power blogs related to cooking. The most frequent access methods were via search engines. What users are received from power blogs related to cooking are cooking recipes. What did they want the most from those blogs are accurate recipes for everyday meal. According to this opinion poll, majority of respondents were collected cooking information through internet and experience more and more power blogs related to cooking, whereas users lost their satisfaction and belief from power blogs when there was a lack of enough information on power blogs, an inaccuracy of the information from the power blogs, or an extraordinary recipes. To improve power blogs related to cooking, not only various cooking information but also everyday cooking recipes were required, but power bloggers should also consider everyday cooking materials and recipes with simple cooking utensils.

• 한국환경과학회지
• /
• 제27권11호
• /
• pp.1083-1094
• /
• 2018

In this study, we analyzed the characteristics of six waterfront users who are currently being used to select indicators for waterfront development. It can be classified into urban type, inland type and coast type according to the place where waterfront space is located. These waterfront design elements include accessibility, public activity, and waterfront characteristics. Waterfront environment involves selecting the elements for considered and examined these with resepect to the goals of the study. In terms of accessibility to most waterfronts, it is analyzed that users who are located within 30 minutes' distance of walking are most likely to use it. As shown in the satisfaction survey of this study, the unsatisfactory satisfaction of water quality and quantity was found to be low in Unam pond, and the result shows that the overall satisfaction of waterfront space is also low. In the case of Chunggye Chun, the results of the survey on weekdays showed that the office workers, such as the offices located in the surrounding area, were mainly resting places. In the case of Naesungchun, it is possible to select the indicators that can help the direction of the festival as a survey on the users during the festival period. In this study, waterfront location, purpose of use, characteristics, environment, and subdivision are presented as indicators to be considered when developing the waterfront. It is expected that the proposed indicators will be able to determine the direction of development by reflecting characteristics of users.

• 한국융합학회논문지
• /
• 제9권12호
• /
• pp.337-344
• /
• 2018

본 연구는 공공체육시설 이용자의 서비스 만족도 인식간 상호관계를 규명함으로써 지금의 체육시설의 활성화 및 효율적 운영 관리를 위한 기초 자료를 제공하는데 목적이 있다. 본 연구의 대상은 충북권 지역민 225명을 성별 구분 없이 선정하였으며, 공공체육시설 이용객들의 인식간 상호관계를 알아보기 위해 대응일치분석 방법을 적용하였다. 연구결과를 통해 얻어진 결과는 다음과 같다. 첫째, 공공체육시설 운영의 효율성과 이용객들의 서비스 만족도에 대한 요구를 반영하기 위해 공공체육시설의 건립과 개선이 필요하다. 둘째, 공공체육시설 활용방안을 복지적 측면으로 접근하고, 소비자 계층에 맞게 다양한 활동 프로그램이 개발되어 제공되어져야 한다.