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http://dx.doi.org/10.3743/KOSIM.2014.31.4.029

A Study on Users' Perceptions of Archival Reference Services in a University Archive  

Kim, Du-Ri (전북대학교 기록관리대학원)
Kim, Soojung (전북대학교 문헌정보학과, 문화융복합 아카이빙 연구소)
Publication Information
Journal of the Korean Society for information Management / v.31, no.4, 2014 , pp. 29-47 More about this Journal
Abstract
This study aims to examine users' perceptions of and experiences about archival reference services in a university archive. The study uses the Researcher Survey provided by the Archival Metrics Project to understand users' perceptions about the university archive and users' satisfaction level of facilities and services. Based on the results of the survey among 47 users and the interview with the archivist working in the university archive, this study suggests recommendations for improving archival reference services.
Keywords
university archive; archival reference services; users' perceptions; users' satisfaction; service evaluation;
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Times Cited By KSCI : 5  (Citation Analysis)
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