• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.43-64
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• 2001

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the statistical analyses is summarized as follows： The result of 5 point scale study shows the following degree of satisfaction in 55 components： timeliness of circulation, processing of fine. location of library, usefulness of retrieval system, library user education, speed of retrieval. number of terminals, and cleaning. On the other hand, shows the following degree of dissatisfaction in 55 components： speed of civil petitions, hour for program use, result of civil petitions, fixing of library user education, speed of retrieval, method of public relation, waiting time for Internet use, and use of the other library materials. Also. customers’matters of weight and importance was availability. learning facilities, suitable collections, circulation, and system of retrieval.

• The KIPS Transactions:PartD
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• v.17D no.2
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• pp.147-156
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• 2010

Conformance testing for embedded software is to check whether software was correctly implemented according to software specification or not. In conformance testing, test scenarios must be extracted to cover every test cases of software. In a general way, test scenarios simply focus on testing all functions at least one time. But, test scenarios are necessary to consider efficiency of test execution. In this paper, we propose a test scenario extraction method by considering function's execution time and waiting time for user interaction. A test model is a graph model which is generated from state machine diagram and test cases in software specification. The test model is augmented by describing test execution time and user interaction information. Based on the test model, test scenarios are extracted by a modified Dijkstra's algorithm. Our test scenario approach can reduce testing time and improve test automation.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2006.05a
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• pp.1055-1059
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• 2006

With the recent drastic development of Internet technology, electronic prescription and prescription EDI system is used for the hospital and doctor's office and the medical business area is rapidly developed and considered as the one making a very great profit. The system to reduce inconvenience caused by the result of separation of medicine activity from drug one such as receiving prescription from hospital, providing it and waiting long at drug store is studied and the service quality for patient is improved by processing prescription per patient into database. In this thesis, the first achievement is that the standard format of prescription is designed, the second one is that the standard format of prescription is developed based on XML for user to issue prescription without setting up the separate environment and considering type of operating system and the last one is the database search result based on XML is implemented to help user to manage interface and maintenance easily.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.3
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• pp.655-662
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• 2010

By using lotus notes server-client system, the database related to general information of cancer patients, radiation treatment simulation, cancer treatment information and all kinds of information of radiation oncology department need to be developed for effective information management and also user interface was developed for input and output of information. This database also could be used for clinical study, patient care research and medical education. By the development of this electronic chart of the department of radiation oncology, the clinic datum and medical information management could be connected effectively and treatment information according to treatment machine also could be acquired and contributed for improving treatment efficiency, cutting down the waiting time for clinic.

• 제어로봇시스템학회:학술대회논문집
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• 2004.08a
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• pp.1067-1071
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• 2004

In this paper, the performance enhancement algorithm of channel allocation for voice and data transmission in cellular networks is proposed. The voice activity detection has been applied to dynamic channel allocation procedure to detect and separate the silence and speech among conversation periods. Hence a data user can use the silent period of an active voice channel to transmit its information. To control the selecting of channel allocation policies, the information of number of data in transmission waiting queue has been determined in order to accept the performance measurement. In the simulation results, the improvement of the performance shows via the quality of services, which are an average delay in queue, a blocking probability, and an impact of the proposed scheme is presented in the system.

• 제어로봇시스템학회:학술대회논문집
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• 2003.10a
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• pp.2131-2136
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• 2003

Since the number of user-requests increases dramatically on the Internet, the servers and networks can be swamped unexpectedly without any prior notice. Therefore, the end-users are waiting or refused for the responses of the contents from the originating servers. To solve this problem, it has been considered that a distributed web caching system efficiently utilizes structural elements of the network. Because a distributed web caching system uses the caches that are close to end-users on the network, it transmits the contents to users faster than the original network system. This paper proposes a simple client-based distributed web caching system(2HRCS) that client can directly perform object allocation and load balancing without an additional DNS for load balancing in CARP (Cache Array Routing Protocol) and GHS (Global Hosting System) that are the recent distributed web caching system protocol. The proposed system reduces the cost of setup and operation by removing DNS that needs to balance the load in the existing system. The system has clients with consistent hashing method, so it extends its environment to other distributed web caching system that has caches of different capacity. A distributed web caching system is composed and tested to evaluate the performance. As a result, it shows superior performance to consistent hashing system. Because this system can keep performance of the existing system and reduce costs, it has the advantage of constructing medium or small scale CDN (Contents Delivery Network).

• Journal of Internet Computing and Services
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• v.9 no.3
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• pp.59-67
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• 2008

New system solves scheduling problem in medical services. The existing scheduling system by FCFS is for a hospital but new system expresses the condition of a hospital and the profit of separate system's parties by the automated negotiation. This system expresses user preference time as a priority number and is designed that the schedule is changed according to the priority number with a negotiation strategy for a patient. And a hospital makes a schedule according to the policy. The system supports customer satisfaction in medical services by considering not only equipment efficiency but also the patent waiting time unlike the existing system considering the idle time for a equipment.

• Journal of Distribution Science
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• v.17 no.5
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• pp.29-37
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• 2019

Purpose - This paper analyzes the effects of the SST characteristics at airports on behavioral intention through technology acceptance and customer satisfaction, and presents a strategic plan for introducing SSTs to airports providing differentiated services. Research design, data, and methodology - We examine the role of airport self-service characteristics and access the influence of the Technology Acceptance Model (TAM) on both customer satisfaction and behavioral intentions towards SSTs. To do this, a survey is conducted with passengers having used self-service technologies(SSTs) at Incheon International Airport. A total of 400 questionnaires are then analyzed using structural equation modeling. Results - According to the results, of the self-service characteristics, customer satisfaction and behavioral intention were affected by optimism through perceived ease of use, perceived usefulness, and perceived enjoyment and by innovativeness and insecurity through perceived ease of use. Conclusions - According to the results of the study, the purpose of using TBSS in the airport is to save time and convenience. Therefore, it is necessary to closely analyze the differences in technology acceptance by age and generation, increase user self-efficacy, increasing satisfaction through effective management of cognitive and emotional waiting time will have a positive impact on behavioral intentions.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.9 no.8
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• pp.3121-3135
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• 2015

Owing to the increase in consumption of multimedia content and the improvement of device capacity, user demand for high-quality content has increased. However, it is difficult to transport such large amounts of content over the existing broadcasting network with limited bandwidth. To provide high-definition broadcasting, some studies suggest methods of transporting multimedia over heterogeneous networks after encoding content hierarchically. MPEG Media Transport (MMT), standardized by Moving Picture Experts Group (MPEG), is a solution that enables large-volume media transport over heterogeneous networks such as digital broadcasting networks and packet-switched networks. In the case of delivering a scalable encoded video over different networks, synchronization of each stream is an important issue. MMT defines a synchronization scheme, but does not contain sufficient functions to implement it. In this paper, we propose a synchronization scheme for media streams that are encoded hierarchically, divided into layers, and transported over heterogeneous networks. We implement our scheme using MMT and HTTP, and experimented using three encapsulated video streams with different durations. As a result, we show that the proposed scheme can reduce the waiting time to display high-quality video, relative to Dynamic Adaptive Streaming over HTTP-Scalable Video Coding (DASH-SVC) by requesting segments of enhanced layers after calculating the transmission time. Additionally, we find out that the selection of durations have a relation to the characteristics of the video.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.31 no.2B
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• pp.129-136
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• 2006

We propose a new data carousel scheduling algorithm for on-demand data broadcasting in DMB. The server divides data items into two sets named hot and cold, according to request statistics from clients. When constructing a data carousel, hot items are placed periodically with their upper limit of broadcasting frequency. If there are empty slots after placing hot items, cold items with high request ratio are placed until the carousel is full. A cold item is broadcast only once in the caroulsel. For the response on clients' requests, our proposed scheme is shown to have high success ratio with short waiting time.