• 한국주거학회논문집
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• 제27권4호
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• pp.67-76
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• 2016

The purpose of the study was to identify user' satisfaction about universal design in public service center that will be needed for helping planning and design the public service center. This study conducted a questionnaire survey targeting visitor in five district's public service center in Gwangju metropolitan city. A total of 253 responses were analyzed for identifying the level of satisfaction about universal design in public service center. The study also analyzed of the respondents depending on their demographic characteristics. The features of universal design were categorized into supportive design, communicability, safety-oriented design and accessible design, and total 25 specific items were included in the evaluation. Most of the respondents were satisfied with the waiting space, however they showed a lower level of satisfaction toward the information materials space. Those with a higher education attainment tended to be associated with stronger satisfaction with common space and information materials space. Groups with a lower age were more likely to be satisfied with common space and public service space. Also female tended to show a stronger degree of satisfaction with common space than male. The findings from this study should provide a guideline for planning and design the public service center.

• 한국비블리아학회지
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• 제27권2호
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• pp.5-27
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• 2016

본 연구에서는 건설 기록정보관리시스템 만족도에 영향을 미치는 요인간의 인과관계를 분석하기 위해 A건설회사에서 자체적으로 구축 개발된 건설 기록정보관리시스템을 사용해 본 경험이 있는 종사자 129명을 대상으로 설문조사를 실시하였다. 외부변수로는 시스템품질, 정보품질, 서비스품질을 선정하였으며 인지된 이용의 용이성, 인지된 유용성을 매개변수로 선정하였다. 종속변수로는 시스템의 만족도를 선정하여 외생변수 및 매개변수가 종속변수에 어떻게 영향을 미치는지에 대해 구조방정식을 적용하여 분석하였다. 연구결과 시스템품질은 인지된 이용의 용이성, 인지된 유용성 및 만족도에 직 간접적으로 모두 유의미한 영향을 미쳤으며 정보품질은 인지된 이용의 용이성에만 직접적으로 영향을 미치는 것으로 나타났다. 서비스품질은 통계적으로 유의미하게 영향을 미치지 않는 것으로 나타났다.

• 한국병원경영학회지
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• 제27권2호
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• pp.34-43
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• 2022

Objective: Telemedicine service is gaining importance in remote military areas. This study aimed to explore the mediating effect of user satisfaction on the association between military telemedicine service's quality and customer loyalty. Methods: The research data comprised the results of a satisfaction survey on 1,116 military telemedicine satisfaction surveys conducted from November 1 to November 31, 2021. T-tests and ANOVA were analyzed to confirm the difference in satisfaction and loyalty according to the general characteristics of the study subjects. User satisfaction, customer loyalty, and mediating effects were analyzed using multiple linear regression analysis. Results: Among the study subjects, 458 were affiliated with the Army, 68 with the Navy, and 36 with the Air Force. Among the quality of telemedicine service, tangibility, reliability, and empathy affected user satisfaction while reliability and empathy affected customer loyalty. Since the standardized coefficient beta of empathy was 0.150 (P=0.018), it was confirmed that it significantly affected customer loyalty by mediating user satisfaction. Conclusion: The telemedicine service's quality affects users' satisfaction and customer loyalty. Moreover, there was the mediating effect of user satisfaction on the association between telemedicine service and customer loyalty. Therefore, the reliability and reliability of the current telemedicine service can be improved through the replacement of outdated equipment and performance improvement, expansion of medicines in telemedicine units, and improvement of medical services through periodic CS education to increase the customers' satisfaction and loyalty.

• 한국IT서비스학회지
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• 제8권1호
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• pp.11-27
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• 2009

Recently, IPTV attracts great attention along with the digital convergence of communication and media technologies. This study examined critical factors on the consumer's continued use of the IPTV service. Based on the expectation-confirmation theory and the innovation diffusion theory, we derived nine key factors in the research model-relative advantage, compatibility, ease of use, image, diversity of contents, interactivity, monetary value, social influence, and user satisfaction. Using the partial least square method, we found that content diversity and compatibility have a significant indirect effect on the continued use of the IPTV service via user satisfaction, and user satisfaction and social influence also have a significant direct impact on the IPTV use. These findings not only provide practical insights on the consumer acceptance of new technology-converging services, but also help managers to plan their marketing strategies better.

• 조명전기설비학회논문지
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• 제27권6호
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• pp.1-8
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• 2013

In this paper, we proposed a smart lighting management system controls the lighting efficiently to reduce energy consumption while satisfying user's lighting requirements. The proposed system considers the available daylight intensity and indoor light source to satisfy the lighting requirements of each user according to the work environment. In addition, for user convenience, we have developed different user interfaces for lighting control including local interface, and remote interface through internet or Bluetooth for personal computer as well as smart phones. The proposed system satisfies the lighting requirements of each user according to the corresponding work environment. The proposed smart lighting management system utilizes the lighting energy efficiently, and can be considered a significant contribution towards future green buildings.

• 경영과학
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• 제27권1호
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• pp.33-43
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• 2010

This paper presents a method for the estimation and analysis of the economic value of weather forecasts for CRM decision-making problems in the leisure industry. Value is calculated in terms of the customer's satisfaction returned from the user's decision under the specific payoff structure, which is itself represented by a customer's satisfaction ratio model. The decision is assessed by a modified cost-loss model to consider the customer's satisfaction instead of the loss or cost. Site-specific probability and deterministic forecasts, each of which is provided in Korea and China, are applied to generate and analyze the optimal decisions. The application results demonstrate that probability forecasts have greater value than deterministic forecasts, provided that the users can locate the optimal decision threshold. This paper also presents the optimal decision strategy for specific customers with a variety of satisfaction patterns.

• 한국응급구조학회지
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• 제24권2호
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• pp.67-77
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• 2020

Purpose: The study aims to improve the quality of emergency medical services by surveying the user's satisfaction of 119 emergency medical services nationwide. Methods: From December 21 to December 27 each year from 2015 to 2017 a total of 5,889 people were surveyed by phone call in fire station. Results: The average degree of satisfaction with the emergency medical services was 4.17±0.70, with 85.1% respondents reporting being 'satisfied'. Factors like being a patient, injuries, residential area, and scene arrival time affected satisfaction. From 2015 to 2017, the satisfaction degree decreased every year, with factors affecting this results including "first aid guidance of phone call" and "rapidity of emergency medical services." The highest satisfaction factors were 'friendly acting of emergency medical services' and 'appropriate offer of emergency medical services', while the lowest satisfaction factors were 'first aid guidance of phone call' and 'adequacy of emergency medical team'. Conclusion: The quality of emergency medical services needs to be improved by managing the quality of phone call first aid guidance and the assignment of adequate emergency medical teams to increase user satisfaction.

• 한국조경학회지
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• 제17권1호
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• pp.17-27
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• 1989

^x Good Planning, design, and maintenance will be the product of a Process which considers both the nature of man and the nature of nature. Recentry, we emphasize how social and psycological theory, behavioral studios, and community participation may contribute to practical decision making and to the development of appropriate form for human use at all scales of Landscape Architecture. The main purpose of this study was to develop more rational and user oriented theory of urban park planning, design, and maintenance in terms of social - behavioral approach. Study sites were Jungang, Dalsung, Duryu, and Apsan park, where were located Daegu city. In this study, user satisfaction determinants of each park, which were useful for park planning, design and maintenance, were discovered. Privacy and territoriality were examined as an important factors for design a park road examined as an important factors to design a Path and a comfortable space in urban park.

• 한국의류학회지
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• 제27권5호
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• pp.560-569
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• 2003

The purpose of this study was to investigate the usage condition of avatar, the clothing images of avatars, and the difference of self images among avatar user groups which were clustered by the clothing image of using avatar. Avatars were decorated not only to get personal satisfaction and joyfulness but also to realize the desire of relationship with other people. The clothing images of avatars were classified into 7 factors, which were labeled as cute, mature, sexy, old-fashion, unisex. and unique factors. There were no significant differences in self images among 3 avatar user groups which were clustered by 7 factors of clothing images. The result indicated that avatar users pursued various clothing images for their avatar, however, no significant relations were existed between avatar＇s images and user＇s self images and further studies would be required to find out significant variables which determined avatar＇s clothing images.

• 정보관리학회지
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• 제27권2호
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• pp.95-115
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• 2010

이 연구의 목적은 정보이용자가 한중일 언어의 음역 표기된 도서관 서지정보를 어떻게 이해하고 평가하는지를 알아보는 데 있다. 이용자조사와 실험이 각각 실행되었고, OCLC의 WorldCat시스템이 실험도구로 사용되었다. 조사결과 로마법표기에 여러 가지 문제가 있어 이용자가 음역화된 문장을 이해하기가 어려웠던 것으로 분석되었고, 심지어 음역서지목록에 익숙한 이용자도 자국어의 목록임에도 불구하고 이해하는 데 어려움을 나타냈다. 실험결과 또한 이러한 조사 결과를 입증했다. 이용자가 음역화된 자국언어로 된 자료를 찾을 경우보다 영어로 기술된 자료를 찾을 때 더 나은 검색 결과와 만족도를 보였다. 향후 번역된 서지정보와 음역화된 서지정보 중 이용자가 어느것을 더 선호하는지 비교하는 연구의 필요성을 제안하며, 한중일 로마법 표기의 서지정보에 영어번역을 병렬하는 것을 고려해야 함을 제시한다.