DOI QR코드

DOI QR Code

A Study on the User Satisfaction of Records and Information Management System in Construction

건설 기록정보관리시스템 이용만족도에 관한 연구

  • 윤경숙 (중앙대학교 대학원 기록관리학과 기록물관리학 전공) ;
  • 이예빈 (중앙대학교 대학원 문헌정보학과 정보학 전공) ;
  • 김성희 (중앙대학교 사회과학대학 문헌정보학과)
  • Received : 2016.05.18
  • Accepted : 2016.06.16
  • Published : 2016.06.30

Abstract

To be able to present authenticity, or to cope with patent related cases or any possible law suite for intellectual. The purpose of this study was to investigate factors affecting the satisfaction of records and information management system on the construction industry. Data was collected through a survey of 129 employees who work for A engineering company. Independent variables in this study included system quality, information quality, and service quality. Latent variable was selected as easy of use and usefulness. Dependent variable was user's satisfaction for the system. The results of analysis of structural equation modeling showed that system quality was found to have both direct and indirect impacts on user's satisfaction. On the other hand, information quality was significant only in direct impact on ease of use. Service quality was not statistically significant in the effect on user's satisfaction.

본 연구에서는 건설 기록정보관리시스템 만족도에 영향을 미치는 요인간의 인과관계를 분석하기 위해 A건설회사에서 자체적으로 구축 개발된 건설 기록정보관리시스템을 사용해 본 경험이 있는 종사자 129명을 대상으로 설문조사를 실시하였다. 외부변수로는 시스템품질, 정보품질, 서비스품질을 선정하였으며 인지된 이용의 용이성, 인지된 유용성을 매개변수로 선정하였다. 종속변수로는 시스템의 만족도를 선정하여 외생변수 및 매개변수가 종속변수에 어떻게 영향을 미치는지에 대해 구조방정식을 적용하여 분석하였다. 연구결과 시스템품질은 인지된 이용의 용이성, 인지된 유용성 및 만족도에 직 간접적으로 모두 유의미한 영향을 미쳤으며 정보품질은 인지된 이용의 용이성에만 직접적으로 영향을 미치는 것으로 나타났다. 서비스품질은 통계적으로 유의미하게 영향을 미치지 않는 것으로 나타났다.

Keywords

References

  1. 권형준. 2015. 공기업 사용자 참여형 웹서비스 지속사용의도 영향요인에 관한 연구: 한국전력공사 사례를 중심으로. 석사학위논문. 서울대학교 대학원. Kwon, Hyung Joon. 2015. A Study on Influence Factors of the Continuous Use of In-house Web2.0 Services in Public Enterprises. Unpublished Master's theses. Seoul National University, Seoul, Korea.
  2. 박용부, 김태수. 2011. 건설기록물 분류체계 모형에 관한 연구. 한국정보관리학회, 28(3): 83-101. Park, Yong Boo and Tae Soo Kim. 2011. "A Study on the Model for Construction Records Classification System." Journal of the Korean Society for Information Management, 28(3): 83-101.
  3. 성민우, 김가람, 이슬기, 유정호. 2012. 건설 PMIS 품질이 사용의도 및 사용자 만족도에 미치는 영향. 한국건축시공학회지, 12(1): 122-132. Sung, Min Woo, Ka Ram Kim, Seul Ki Lee, and Jung Ho Yu. 2012. "Information management systems on construction projects: case reviews." Journal of The Korean Institute of Building Construction, 12(1): 122-132. https://doi.org/10.5345/JKIBC.2012.12.1.122
  4. 신동익, 김종욱, 박순창. 2001. 그룹웨어 활용의 영향 요인 분석. 정보시스템연구, 10(1): 147-171. Shin, Dong Ik, Jong Uk Kim, and Soon Chang Park. 2001. "A Study of the Factors Influencing the Utilization of Groupware Technology." Journal of Information Systems, 10(1): 147-171.
  5. 신성식. 2005. 호텔회계정보시스템 품질변수에 만족도에 미치는 영향에 관한 연구. 국제회계연구, 12: 133-148. Shin, Sung Shick. 2005. "A Study on the Effects of Hotel Accounting Information System Quality on End User's Satisfaction." Korean International Accounting Review, 12: 133-148.
  6. 오창규. 2012. 정보 시스템 성공 모형을 적용한 e-Book 성공 모형의 평가. 정보관리학회지, 29(4): 61-82. Oh, Chang Gyu. 2012. "Assessing e-Book Success Model Based on the Information System Success Model." Journal of the Korean Society for Information Management, 29(4): 61-82.
  7. 윤정환, 윤수원, 진상윤, 김예상. 2006. 현장 사용자 관점에서의 건설 정보시스템 만족도 분석. 한국건설관리학회논문집, 7(4): 1-11. Yoon, Jeong Hwan, Su Won Yoon, Sang Yoon Chin, and Yea Sang Kim. 2006. "A Survey of the Satisfaction Level of Construction Information System From Users' Viewpoints On Construction Site." Korea Journal of Construction Engineering and Management, 7(4): 1-11.
  8. 이수명. 2010. 호텔회계정보시스템 품질이 사용의도에 미치는 영향에 관한 연구: 정보 유용성과 정보용이성의 매개효과를 중심으로. 관광․레저연구, 22(4): 433-448. Lee, Soo Myung. 2010. "A Study of The Impact of Accounting Information System Quality on Intention to Use: Focusing on The Mediating Role of Usefulness and Ease of Use of Accounting Information System." Journal of Tourism and Leisure Research, 22(4): 433-448.
  9. 이슬기, 이형락, 유정호. 2010. PMIS의 품질이 프로젝트관리의 성공에 미치는 영향 분석. 한국건축시공학회지, 10(6): 117-126. Lee, Seul Ki, Hyoung Lak Lee, and Jung Ho Yu. 2010. "The Effect of PMIS Quality on Project Management Success." Journal of The Korean Institute of Building Construction, 10(6): 117-126.
  10. 이형일. 2016. 구조방정식을 활용한 PMIS 사용자 만족도와 충성도 분석에 관한 연구. 석사학위논문. 한양대학교 대학원. Lee, Hyung Il. 2016. A Study on the Analysis of Satisfaction and Loyalty on PMIS introducing Structural Equation Model. Unpublished Master's theses. Hanyang University, Seoul, Korea.
  11. 이흔아. 2007. KS X ISO 15489를 통해본 건설기록물 관리 현황: K공단을 중심으로. 한국기록관리학회지, 7(2): 113-138. Lee, Hun Ah. 2007. "A Study on the Present State of Construction Records Management System through the KS X ISO 15489: Focused on K Puplic Corporation." Journal of Korean Society of Archives and Records Management, 7(2): 113-138.
  12. 전현재, 신용태, 조동혁, 김종배. 2014. 모바일 환경에서의 학사 정보시스템 성공요인에 관한 실증 연구. 한국정보기술학회논문지, 12(12): 125-135. Chun, Hyun Jae, Yong Tae Shin, Dong Hyuk Jo, and Jong Bae Kim. 2014. "An Empirical Study on the Success Factors of Academic Affairs Information System in Mobile Environment." Journal of Korean Institute of Information Technology, 12(12): 125-135.
  13. 정기애. 2010. SOC 건설사업의 기록관리 체계화 연구. 박사학위논문. 중앙대학교 대학원. Jeong, Ki Ae. 2010. A study on the framework of SOC projects' records management system. Doctoral Dissertation. Chung Ang University, Seoul, Korea.
  14. 조현숙, 양승복. 2011. 스마트폰의 정보시스템 품질이 사용의도에 미치는 영향에 관한 연구. 한국컴퓨터정보학회논문지, 16(5): 147-152. Cho, Hyen Suk and Seong Bok Yang. 2011. "The study on th effects of system quality of Smart Phone on use of intention." Journal of the Korea Society of Computer and Information, 16(5): 147-152. https://doi.org/10.9708/jksci.2011.16.5.147
  15. 한국기록관리학회. 2008. 기록학용어사전. 서울: 역사비평사. Korean Society of Archival Studies. 2008. Dictionary of records and archival terminology. Seoul: Critical review of history.
  16. Assegaff, Setiawan, Ab Razak Che Hussin, and Halina Mohamed Dahlan. 2011. "Perceived Benefit of Knowledge Sharing: Adapting TAM Model." Research and Innovation in Information System, International Conference on: 1-6.
  17. Bhattacherjee, A. 2001. "Understanding information systems continuance. An expectationconfirmation model." MIS Quarterly, 25(3): 351-370. https://doi.org/10.2307/3250921
  18. Bhattacherjee, A. and G. Premkumar. 2004. "Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test." MIS Quarterly, 28(2): 29-254.
  19. Chen, Ching Wen. 2010. "Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems - An empirical study." Information & Management, 47(5): 308-315. https://doi.org/10.1016/j.im.2010.06.005
  20. Chung, B. Y., J. M. Skibniewski, C. L. Jr. Henry, and Y. H. Kwak. 2008. "Analyzing Enterprise Resource Planning System Implementation Success Factors in the Engineering-Construction Industry." Journal of computing civil engineering, 22(6): 373-382. https://doi.org/10.1061/(ASCE)0887-3801(2008)22:6(373)
  21. Chung, B. Y., J. M. Skibniewski, and Y. H. Kwak. 2009. "Developing ERP Systems Success Model for the Construction Industry." Journal of computing civil engineering, 135(3): 207-216.
  22. Davis, Fred D. 1986. A Technology Acceptance Model for Empirically Testing New End-user Information System: Theory and results. Doctoral dissertation, Sloan School for Management, Massachusetts Institute of Technology.
  23. Davis, Fred D. 1989. "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology." MIS Quarterly, 13: 986.
  24. DeLone, W. H. and E. R. McLean. 1992. "Information systems success: The quest for the dependent variable." Information Systems Research, 3(1): 60-95. https://doi.org/10.1287/isre.3.1.60
  25. DeLone, W. H. and E. R. McLean. 2003. "The DeLone and McLean model of information systems success: A ten-year update." Journal of Management Information Systems, 19(4): 9-30. https://doi.org/10.1080/07421222.2003.11045748
  26. Gorla, Narasimhaiah, Toni M. Somers, and Betty Wong. 2010. "Organizational impact of system quality, information quality, and service quality." The Journal of Strategic Information Systems, 19(3): 207-228.
  27. Hjelt, M. and B. Bjork. 2007. "End-User Attitudes toward EDM Use in Construction Project Work: Case Study." Journal of Computing in Civil Engineering, 21(4): 289-301. https://doi.org/10.1061/(ASCE)0887-3801(2007)21:4(289)
  28. Negash, Solomon, Terry Ryan, and Magid Igbaria. 2002. "Quality and effectiveness in web-based customer support systems." Information & Management, 40(8): 757-768. https://doi.org/10.1016/S0378-7206(02)00101-5
  29. Pai, F. Y. and K. I. Huang. 2011. "Applying the Technology Acceptance Model to the introduction of healthcare information systems." Technological Forecasting & Social Change, 78(4): 650-660. https://doi.org/10.1016/j.techfore.2010.11.007
  30. Pitt, L. F., R. T. Watson, and C. B. Kavan. 1995. "Service quality: A measure of information systems effectiveness." MIS Quarterly, 19(2): 173-187. https://doi.org/10.2307/249687
  31. Power, R. F. and G. W. Dickson. 1973. "Mis Project Management: Myths. Opinions and Reality." California Management Review, Spring.
  32. Raymond, L. and F. Bergeron. 2008. "Project Management Information Systems: An Empirical Study of Their Impact on Project Managers and Project Success." International Journal of Project Management, 26(2): 213-221. https://doi.org/10.1016/j.ijproman.2007.06.002
  33. Seddon, P. B. 1997. "A respecification and extension of the DeLone and McLean model of IS Success." Information Systems Research, 8(3): 240-253. https://doi.org/10.1287/isre.8.3.240