• The Journal of the Korea Contents Association
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• v.16 no.8
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• pp.508-516
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• 2016

With the rapid development of Social Network Service and with the diversification of user needs, new types of image-based SNS have emerged. Image-based SNS provides customized service to meet users' specified contents needs that have yet to be satisfied in conventional relation-based SNS like Facebook, leading the trend of service diversification. Unlike text-based SNS that has inconvenient view on a small mobile screen, image-based SNS provides the communication way focused on simple text message and image, and thus the main users of the image-based SNS are young people in their 20s who get accustomed to images, rather than text messages. Accordingly, the functions and roles of SNS UI have varied, and usability has been more important. With the users in their 20s who use image-based SNS, this study tried to look into the usability of the image-based SNS. To do that, heuristic evaluation method was applied to find UI problems. The main factors constituting usability were extracted, and user evaluation method was redesigned. Aside from the satisfaction measurement, this study conducted and analyzed a questionnaire survey with users in their 20s who used actual image-based SNS. This study analyzed usability factors that influenced of image-based SNS users. The analysis results are considered to be used as a fundamental material to improve usability in the process of developing social media service.

• International Journal of Computer Science & Network Security
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• v.22 no.3
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• pp.189-200
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• 2022

In today's digital world, smartphones and web-based applications have gained remarkable importance throughout the globe. These smart applications are playing a very significant role in maintaining a powerful business. As well as, they are helping a lot to expand these businesses via social networks. Social media networks such as Instagram, Facebook, Twitter, and LinkedIn are playing a prominent role to promote the companies. In the hospitality sector, most of the companies are running their hotel booking systems by utilizing mobile applications and a web-based infrastructure, but usability issues still exist. This study has been conducted specifically to tackle the usability issues of hotel booking systems and the best utilization of social networks to promote the business. TripAdvisor was selected as an authentic source for selecting those systems and two international hotels are selected for this study. The first step is to identify different hotel booking systems. In the second step, the user's satisfaction level was measured for the selected systems by performing the System Usability Scale (SUS, Quick & Dirty) approach. Additionally, by which source (social media or personal relations) they found these hotels. It is found that the SUS rating for both systems is below the acceptable level of usability. The Mean SUS for hotel 1 is found at 55.25 and 51.2 for hotel 2. The third step was to identify the user interface (UI) issues, and heuristic evaluation is performed for this. The experts identified the UI issues on the basis of their experience. The major issues were related to the visibility of system status, error prevention, flexibility and efficiency of use. Depending upon the identified issues, an interactive UI (prototype) for the selected web-based applications was proposed. This prototype is mainly based on the user's perspective. This prototype can be used for improving the UI of the selected systems which is based on the user's perspective. During the process of verifying the satisfaction level, it is revealed that the targeted audience is not able to use these systems efficiently and effectively. The reason behind this is the negligence of usability guidelines throughout the process of design and development of these hotel booking systems. Therefore, it is highly recommended that the usability of these systems should be evaluated and redesigned, based on expert opinions. It has also been observed that the reviews/ feedback of customers has spread a negative impact through social networks.

• Journal of the Korea Convergence Society
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• v.9 no.9
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• pp.177-182
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• 2018

Recently, the use of SNS has been steadily increasing in the 40s and 50s in Korea. In order to increase the number of users in the global service brand, such as Instagram, facing the limit situation of new users, 40 ~ 50 new entrants are needed. However, 40 ~ 50s in Korea are not easily able to use these services because they have difficulties in these services. In this study, usability test is performed in terms of UX / UI about what is difficult for users in 40 ~ 50s to use in instagram, and what is the barriers to entry compared to domestic service The results are as follows. First, when localizing a global service, it is easy to understand, not a simple translation, and proper labeling should be considered. Second, major and frequently used functions should be considered to be intuitive to simplify the depth. Third, the design should be improved to increase the recognition rate of icons in terms of GUI. If possible, the combination of text and icons provided good results.

• Archives of design research
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• v.17 no.1
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• pp.253-264
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• 2004

The final goal of this research is development of graphic design evaluation methodology in elevation of a usability at the mobile internet services and of measurement model which can forecast user needs in interface design, and systemize evaluation basis. For this, we systemize core contents of GUI design evaluation methodology and embodied UI design support system that supports prototype layout and evaluation process directly. The sight language that can inform flow of controled information by the quick and implicated method so that user may complete task in a short time without overload of recognition in limited display environment of Small Screen device it must improve objectivity in the reflection of UI design with image. Thus evaluation methodology that can evaluate usability of mobile internet systematically is important and specially, graphic design evaluation model which can forecast user's design need and trend is meaningful because of special quality that can reflect sensitive aspect of user in interface design. Mobile internet GUI was done by the result of this design evaluation, and I hope this result can be utilized for the GUI development of Ubiquitous environment for the future research.

• Journal of the Ergonomics Society of Korea
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• v.26 no.3
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• pp.53-57
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• 2007

The User Interface (UI) in the company is more important than ever. But the application of UI for the industry use is restricted by various constraints such as delivery, technical limitation, etc. User Interface designers in the company have thought how to set up the UI organization, how to define identity and goal, how to communicate with other teams, what is the best UI process, and many other issues. In this paper, the author discuss the practical issues arisen when User Interface organization is formed and managed based on the mobile phone manufacture's perspective. The pros and cons of location of UI organization, advanced UI organization, UI member formation, UI role, UI output, UI evaluation, and understanding of UI in the society and company are discussed. This discussion will help UI designers in industry to set up and manage UI organization.

• 한국HCI학회:학술대회논문집
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• 2008.02b
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• pp.146-151
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• 2008

새로운 사용자 경험의 향상을 위해 UI 의 개선방안을 모색할 때, 기존에 수행해 오던 일반적 사용성 평가 방법만으로는 모바일과 같이 복합적 컨텍스트를 가진 서비스 이용환경을 파악하는데 적지 않은 한계가 있다. 가령 특정 Task 수행시 Lead Time 측정과 같은 계량화된 사용성 평가방법을 통해서는 실제 사용자의 컨텍스트를 고려한 사용성의 수준(혹은 오류의 수준)에 대한 분석이 어려운 반면, In-depth Interview 로 대표되는 통상의 정성적인 사용자 리서치 방법은 장애의 요인과 결과간의 논리적인 상관관계를 명확화하거나 실측적인 개선 성과로써 도출해 내는데 어려움이 있다. 본 연구에서는 정량적인 사용성 평가방법에 정성적인 사용자 리서치 수행기법 및 통계적 기법을 결합하여, 실측 가능하고 설득력을 가진 근거 데이터를 지지하는 한편 한계로 남겨져 왔던 행위결과에 대한 요인에도 적절한 인사이트를 제시할 수 있는 대안적 사용성 평가 방법을 제시하고자 한다.

• IE interfaces
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• v.17 no.4
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• pp.490-498
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• 2004

This paper reports results of a recent survey of 184 Information Technology (IT) development practitioners and 90 User Interface (UI)/usability practitioners. This survey covered a broad range of issues including the respondents' profile, current development environment, usability and user-centered design (UCD) adoption issues in IT development practice, overall assessment of usability/UCD, and the most widely used usability/UCD methods and techniques. The results of this study are expected to provide an empirical basis for usability and UCD planning, training, adoption and execution in IT industry.

• Proceedings of the ESK Conference
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• 1993.04a
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• pp.41-48
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• 1993

In order to provide design concept and guidelines for the user interface of MIDAS$^{TM}$(Medical Image Display and Archiving System), a questionnire survey and empirical study were conducted. User and task requirements were analyzed based upon usrvey results. The empirical study was done on the 1.0 version of MIDAS to find out the influence of user charactenistics (i.e.job, experiences, etc.) and UI design factors(i.e. layout, wording, procedures) on various usability measures(i.e. performance, satisfaction). To perform empinical tests, eight task scenarios were selected and user interactions were recorderded using an auto-logging software. The results show that the doctor group requires more learning time. Also, eight types of user errors such as commision, omission, repeat were identified and the causes of the errors were analyzed related to UI design factors. UI design guidelines were suggested for a new version of medical image filing system.m.

• Journal of the HCI Society of Korea
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• v.7 no.2
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• pp.35-42
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• 2012

The purpose of this study was to evaluate the usability of the tablet PC-based Korean high-tech AAC(Augmentative Alternative Communication System) software. In order to develop an AAC software which is appropriate to Korean cultural/linguistic contexts and communication needs of the users, we examined the necessity and ease of use for the communication functions that are required in native Korean communication, such as polite expressions, tense expressions, negative expressions, subject-verb auto-matching, and automatic sentence generation functions, using a scenario-based user testing. We also investigated the users' needs, preferences, and satisfaction for the tablet PC-based Korean high tech AAC using a semi-structured and open questionnaires. The participants of this study were 9 special education teachers, 6 speech therapists, and 6 parents whose children had communication disabilities. The results of the usability testing of the tablet PC-based Korean high-tech AAC software presented positive responses in general, by indicating overall scores of above 4 out of 5 except in tense and negative expressions. The necessity and ease of use in the tense and negative expressions were evaluated relatively low, and it might be related to the inconsistent interface with the polite expressions. In terms of the user interface(UI), there were users' needs for clear visual feedback in the symbol selection and display, consistent interface for all functions, more natural subject-verb auto-matching, and spacing in the text within symbols. The results of the usability testing and users' feedback might serve as a guideline to compensate and improve the function and UI of the existing AAC software.

• Proceedings of the Korea Society of Design Studies Conference
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• 2005.10a
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• pp.24-25
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• 2005