• Title/Summary/Keyword: Terminal Satisfaction

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The Influence of Death Anxiety and Terminal Care Stress on Job Satisfaction of New Nurses (신규간호사의 죽음불안, 임종간호 스트레스가 직무만족도에 미치는 영향)

  • Park, Eun Ju;Seo, Minjeong
    • Korean Journal of Occupational Health Nursing
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    • v.28 no.4
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    • pp.230-241
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    • 2019
  • Purpose: This study aimed to investigate the correlation between death anxiety, terminal care stress, and job satisfaction of new nurses, as well as to identify factors affecting job satisfaction using descriptive correlations. Methods: This study included 143 new nurses who had 3 to 12 months of experience in terminal care. Data were collected from January to February 2018, and were analyzed using descriptive statistics, t-test, ANOVA, Scheffe? test, Pearson's correlation coefficient, and hierarchical regression analysis. Results: There was a negative correlation between job satisfaction and terminal care stress (r=-.170, p=.043), while death anxiety and terminal care stress were positively correlated (r=.284, p=.001). The following findings demonstrated a significant effect on job satisfaction: lesser the clinical career experience, the lower the job load causing death anxiety and terminal care stress, and the higher the job satisfaction. Furthermore, the explanatory power of these factors was 15.1%. Conclusion: To assist new nurses within three months of joining in clinical adaptation, it is necessary to provide them with appropriate knowledge regarding terminal care through training, and with counseling opportunities for the psychological burdens they experience while caring for dying patients.

Effects of Compassion Satisfaction, Compassion Fatigue, Burnout on the Attitude towards Terminal Care among Care Providers in Long- term Care Facilities

  • Oh, Chung-Uk;Kim, Seon-Rye
    • Journal of the Korea Society of Computer and Information
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    • v.22 no.6
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    • pp.115-122
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    • 2017
  • The purpose of this study was to investigate the effects of compassion satisfaction, compassion fatigue, burnout on the attitude towards terminal care among care providers in long-term care facilities. In order to achieve the purpose of the study, data was collected from 126 care providers in long-term care facilities in Chungbuk and Kangwon province. Data were collected with self-administrated questionnaires and analyzed by hierarchical multiple regression. Findings of this study is as follows. Firstly, attitude towards terminal care was positively affected by compassion satisfaction. Secondly, the attitude towards terminal care was negatively affected by compassion fatigue. Thirdly, the attitude towards terminal care was negatively affected by burnout. In conclusion, these findings provide strong empirical evidence for the importance of compassion fatigue, compassion satisfaction and burnout in explaining attitude towards terminal care among care providers in long-term care facilities. Therefore, strategies to decrease compassion fatigue and burnout and improve compassion satisfaction are needed to improve the attitude towards terminal care among care providers in long-term care facilities.

Terminal Care Stress, Job Satisfaction and Terminal Care Performance for Nurses in Internal Medicine Wards (내과병동 간호사의 임종간호 스트레스, 직무만족도 및 임종간호수행)

  • Baek, Eu Kyoung;Choi, Eun Joung
    • Journal of Hospice and Palliative Care
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    • v.18 no.4
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    • pp.267-275
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    • 2015
  • Purpose: This study is aimed to investigate the relationship among terminal care stress, job satisfaction and terminal care performance nurses in internal medicine wards and to provide a basis to improve terminal care performance. Methods: This is a descriptive study performed with 201 nurses who have at least one year of experience and are stationed at the internal medicine department of three general hospitals and three university hospitals in P city of a metropolitan city B. The nurses also had an experience with a dying patient. Data were collected from March 1 through March 31, 2014. The study was approved by the Institutional Review Board of Kosin University. Results: Job satisfaction was negatively correlated with stress in end-of-life care (r=-212, P=0.003) and positively correlated with terminal care performance (r=0.383, P<0.001). There was no correlation between terminal care stress and terminal care performance. Conclusion: Appropriate programs are needed to improve job satisfaction for high quality terminal care performance.

Moderator Effects of e-Book Terminal Type on Factors Influencing Satisfaction of the e-Book User (전자책 사용자만족도 영향요인에 대한 단말기유형의 조절효과)

  • Kim, Keun Hyung;Kim, Seong In;Oh, Sung-Ryoel
    • The Journal of the Korea Contents Association
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    • v.13 no.5
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    • pp.408-419
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    • 2013
  • The terminals of e-Book(electronic Book) are classified into two types which consist of special-purpose terminal equipment and general-purpose terminal equipment. Although the terminal products inr the two types have had a strong race in the e-Book market each other, both enterprises and consumers want the two type to remain persistently with competition in good faith. Therefore, it is necessary for each type camps to find blue ocean by establishing differentiation strategies of each type. In this paper, we designed the research model that independent variables consist of hardware quality and software quality, dependent variable is user satisfaction, moderator variable is the terminal type. Through the research model, we investigated factors having a influence on the user satisfaction of the e-Book terminal that consists of hardware and software. In particular, we investigated if the degree of the influence is different between the two types. As a result, we got conclusions as followings. First, the quality of hardware and software in the terminal had significant influences on the user satisfaction. Second, the degree which the hardware quality has influenced user satisfaction was not different between the two types, but the degree which the software quality has influence on user satisfaction was different between the two types. As a implication of this result, we found that special-purpose terminal provider need to establish a strategies for raising the quality of e-Book viewer to provide different product from general-purpose terminal.

The Effect of Providing Information Using a Mobile Internet Terminal on Anxiety, Discomfort and Satisfaction with Education among Patients Undergoing a Coronary Angiogram (모바일인터넷 단말기를 이용한 정보제공이 관상동맥 조영술 대상자의 불안, 불편감 및 교육만족도에 미치는 효과)

  • Kim, Eun Hyang;Shin, Sung Hee
    • Journal of East-West Nursing Research
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    • v.24 no.2
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    • pp.119-129
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    • 2018
  • Purpose: The aim of this study was to examine the effect of providing information using a mobile internet terminal on anxiety, discomfort and satisfaction with education among patients undergoing a coronary angiogram. Methods: Data were collected from July 27, 2016 to February 23, 2017. A total of 64 participants (34 for the experiment group and 30 for the control group) admitted to a department of cardiology internal medicine for coronary angiography were recruited. Data were analyzed by SPSS Window 22.0 Program. Results: Information provided through mobile internet terminal did not affect anxiety and objective and subjective discomfort of the participants for coronary angiography, it was effective in satisfaction with education. Conclusion: Based on the results, it is indicated that video education using a mobile internet terminal could be an effective method to improve nurses' work efficiency and quality and to raise satisfaction with education.

A Study for the Scale of Service Quality of Container Terminal (컨테이너터미널의 서비스품질 척도에 관한 연구)

  • Shin Chang-Hoon;Choi Min-Seung;Kim Dong-Jin
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2006.06b
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    • pp.381-387
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    • 2006
  • The concept of Container Terminal Service has been used in respect to port service until now. There is no necessity to distinguish container terminal service by concept or property. The purpose of this study is to develop the most appropriate Service Quality in the container terminal through empirical analysis such as existing theoretical studies, expertise survey and SAS program. It is necessary to show the way of evaluating Container Terminal Service's importance and Service Quality. This study intends to understand overall satisfaction survey by Container Terminal Service's evaluation through Regression Analysis where customer satisfaction will be the dependant variable.

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Analysis of Built and Walking Environment for Coastal Ferry Terminal using IPA -Focusing on Yeosu Coastal Ferry Terminal- (IPA를 이용한 연안여객터미널의 시설 및 보행특성 분석 -여수연안여객터미널을 중심으로-)

  • Song, Tea-Han;Kim, Hwa-Young
    • Journal of Korea Port Economic Association
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    • v.37 no.3
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    • pp.93-104
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    • 2021
  • A coastal ferries, which serve as a mode between mainland and offshore islands, are frequently used by islanders and travelers visiting islands. Therefore, it is located in a place with good accessibility to the downtown so that users can use it conveniently. However, research on the built environment and walking environment of coastal ferry terminals has not been conducted to ensure that elderly islanders and general travelers can use comfortably the coastal ferry terminal. In this study, with a focus on the coastal ferry terminal space, the walking section was set as 1)the accessibility of the coastal ferry terminal, 2)the built environment for using the coastal ferry terminal, and 3)walking environment in the ferry boarding and disembarkation at the coastal ferry terminal, and 4, 5)walking environment in the ferry. An evaluation tool was developed to measure the walking environment for each walking section, and the importance and satisfaction of users were analyzed using the IPA for the Yeosu Coastal Ferry Terminal. As a result, in the process of approaching the ferry terminal, 'convenience of using public transportation by foot' and 'convenience of using signposts guiding the location and direction of the ferry terminal' were investigated as concentrated areas. On the other hand, the built environment inside the ferry terminal and the walking environment showed that the satisfaction of the users was high. Regarding the walking environment from the ferry terminal to the ferry, the 'surface walking environment of the walking path', 'convenience of walking with luggage', 'convenience of walking in the slope section', and 'convenience of walking in the ferry ramp section' showed low satisfaction. This study can be used as basic data for improving the facilities and walking environment of Yeosu Coastal Ferry Terminal and is expected to be used as data for comparative research with other coastal ferry terminals.

Optimal Berth and Crane Scheduling Using Constraint Satisfaction Search and Heuristic Repair (제약만족 탐색과 휴리스틱 교정기법을 이용한 최적 선석 및 크레인 일정계획)

  • 류광렬;김갑환;백영수;황준하;박영만
    • Journal of Intelligence and Information Systems
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    • v.6 no.2
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    • pp.1-14
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    • 2000
  • The berth and crane scheduling problem in a container terminal encompasses the whole process of assigning berth to each ship, determining the duration of berthing, assigning container cranes to each ship, and determining the specific start and end time of each crane service, for all the ships scheduled to be arriving at the terminal during a certain scheduling horizon. This problem is basically a constraint satisfaction problem in which cranes and berths should be assigned in such a way that all the spatial and temporal constraints are satisfied without any interference. However, it is also an optimization problem because the requested arrival and departure time should be met for as many of the scheduled ships as possible, while the operation cost of the terminal should be minimized. In this paper, we present an effective and efficient approach to solving this type of problem, which combines constrain satisfaction search and heuristic repair. We first employ a constraint satisfaction search to find a feasib1e solution. Then, the feasible solution is modified to a more optimal one by iteratively applying our heuristic repair operations within the framework of constraint satisfaction search. Experimental results with a real data from Pusan East Container Terminal showed that our approach can derive a schedule of satisfactory quality in a very short time.

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The Effect of the Environmental Factor on the Emotion and Satisfaction at the Waiting Lounge of the International Cruise Terminal (국제여객터미널 대합실의 환경요소와 감정, 만족도 간의 영향 관계)

  • Kim, Gha-Ryong;Yhang, Wii-Joo
    • Journal of Navigation and Port Research
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    • v.38 no.5
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    • pp.519-525
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    • 2014
  • The study was to investigate the effect of the environmental factor on the emotion and satisfaction at the waiting lounge of the Busan International Cruise Terminal. This study focus on tourist at the waiting area in the Busan International Cruise Terminal. The data was collected through self-administered questionnaires and the research performed to face-to-face interview. For data analysis, used SPSS 18.0 and AMOS 18.0 of a structural equation model. The results of the study were found as follows: first, the physical environmental factor of the lounge influenced on the positive emotion. Second, the social factor affected the positive emotion. Finally, emotion affected the positive satisfaction. This study suggested that environmental factor was totally affected by emotion and thus environmental management depended on an individual characteristics of the individual place. The port authority will need more efforts to make a better waiting lounge setting for higher tourist satisfaction.

The Differences of Customer Satisfaction before and after Establishment of Busan Port Authority (부산항만공사 설립 전과 후의 고객만족 연구)

  • Kim, Dong-Yol;Kwak, Bong-Whan;Yeo, Gi-Tae
    • Journal of Navigation and Port Research
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    • v.33 no.8
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    • pp.595-602
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    • 2009
  • The aim of this study is to identify the difference of the customer satisfaction before and after establishment of Busan Port Authority with focus on container terminals in Busan Port. As a result, the customer satisfaction varies according to customer types, and it has been changed followed by container port environment. Therefore suitable strategies have to establish, i.e. berth number for large shipping company, connectivity for feeder company, and activity of customer attraction for terminal operating company.