• Journal of the Korean Society for Library and Information Science
• /
• v.26
• /
• pp.235-256
• /
• 1994

The purpose of this paper is to review concerns and activities related to the library of Germany as well as to look over recent trends referred to the maintenance of the library and its information service system since the unification of Germany in 1990. In fact, since the unification, many libraries in old East Germany have been closed with some precious books being lost. Also since most of libraries are short of funds and proper materials, it is real situation that they can not actively respond to the demand of information by library users who want to adapt themselves to changes, while only urgently requesting some support from old West Germany. In the meantime, the new government and libraries of Germany are giving a great effort to building an efficient document delivery system through financial support for the expansion of books and the purchase of urgently necessary library equipments in the poor libraries of old East Germany and support for the course to re-educate the in-service or unemployeed librarians, and also systematic organization between similar libraries, integration of national bibliographies, and maintenance of the interlibrary loan system. The nationwide interlibrary loan system, an expanded form of the system of old West Germany, allows the delivery of document to be easily performed, centered on both central cataloues for East Germany and West. However, in order to build an efficient information service system which covers whole Germany, it seems there needs more time required.

• Proceedings of the IEEK Conference
• /
• summer
• /
• pp.143-146
• /
• 2004

Differentiated services (DiffServ) has been widely accepted as the service model to adopt for providing quality-of­service (QoS) over the next-generation IP networks. There is a growing need to support QoS in mobile ad hoc networks. Supporting DiffServ in mobile ad hoc networks, however, is very difficult because of the dynamic nature of mobile ad hoc networks, which causes network congestion. The network congestion induces long transfer packet delay and low throughput which make it very difficult to support QoS in mobile ad hoc networks. We propose DiffServ module to support differentiated service in mobile ad hoc networks through congestion control. Our DiffServ module uses the periodical rate control for real time traffic and also uses the best effort bandwidth concession when network congestion occurs. Network congestion is detected by measuring the packet transfer delay or bandwidth threshold of real time traffic. We evaluate our mechanism via a simulation study. Simulation results show our mechanism may offer a low and stable delay and a stable throughput for real time traffic in mobile ad hoc networks.

• Journal of the Korean Society of Food Culture
• /
• v.24 no.4
• /
• pp.413-418
• /
• 2009

Existing literature on the CRM [Customer Relationship Management] has emphasized the marketing strategies between the franchisor and franchisee. In this study, we focused instead on factors involved in forging relationships based on marketing strategies between franchisee and the customers. A survey questionnaire was completed by 250 customers of Korean-style food franchises located in Seoul and Inchon. Each questions is based on a 5-point likert-type scale. After initial data recording, 41 questionnaires were deleted from the data set because of missing or insincerely answer. Finally, the sample data of 209 questionnaires were used for the statistical analysis. The data were analyzed with SPSS version 13.0 software to assess consumer satisfaction, trust, and support/reputation on flexibility and commitment. Regression analysis was performed to analyze the relationship between flexibility and commitment. Satisfaction and support/reputation significantly influenced flexibility, both satisfaction and trust significantly influenced commitment, and both flexibility and commitment significantly influenced the restaurant-consumer relationship.

• Asia Marketing Journal
• /
• v.16 no.2
• /
• pp.1-14
• /
• 2014

This study applies the job-demands resource (JD-R) model to investigate the interactive effect of job demands and job resources in predicting the development of service employee work engagement and customer-oriented attitude. This paper proposed a theoretical model that suggests that the service employee's work engagement is the consequence of the employee's perceived support from the organization and its customers (customer participation) and leads to a customer-oriented attitude. However, the effect of organizational support is somewhat hindered by job insecurity, demonstrating the inability of an organizationally provided job resource to overcome the job demand of job insecurity. As a type of job demand from customer's perspective, customer crowding is suggested as a negative moderator in the link between customer participation and work engagement. As such, this article proposes how different elements of a service employee's work environment interact to ultimately influence the service employee's customer-oriented attitude. Specifically, the current research focuses on how the negative contextual elements of job insecurity and job crowding (i.e., job demands) interact with the potentially positive elements of organizational support and customer participation (i.e., job resources), as well as with an employee's customer orientation, to ultimately develop a customer-oriented attitude. This study concludes with some propositions for potential causal relationships among key constructs that can be empirically tested in future research, as well as implications of the current study for both managers and researchers.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.19 no.7
• /
• pp.343-353
• /
• 2018

Most local governments operate Mobility Support Centers to provide transportation convenience for the transportation vulnerable. A Mobility Support Center makes various efforts to improve the mobility of the transportation vulnerable. One of them is the operation of a Special Transportation Vehicle (STV). On the other hand, during implementation, problems, such as insufficient number of vehicles and high demand, have been found. Nevertheless, improving the service by providing a large amount of STV can be a problem in terms of the budget. Therefore, it is necessary to gather opinions of the users and identify the problems during the utilization of a Mobility Support Center. Moreover, it is necessary to improve various services to achieve a better and more comfortable utilization. In this research, SEM was used to analyze the importance of the Mobility Support Center for the transportation vulnerable. The importance and performance drawn and examined through an analysis and questionnaire survey were used to propose IPA results that consider the importance and performance at the same time. In addition, this research also suggest a service improvement priority based on the analysis result. For the analysis, this research conducted a questionnaire survey on the actual users and their guardians who use STV in Cheonan-city, as well as factor analysis and reliability analysis. The results showed that the 'Charge system' is not affected by the service because it is fully satisfied by the low price when compared to public transportation. In addition, 'Vehicle use' is more important than 'Convenience' service. IPA analysis showed that it is necessary to improve the priority, kindness, waiting time, and call center response for the better and more comfortable utilization of Mobility Support Centers for the transportation vulnerable.

• Korean Journal of Social Welfare
• /
• v.56 no.3
• /
• pp.183-205
• /
• 2004

This Study explored three issues in regard to the determinants of community service utilization among family caregivers of the dependent older persons. First, the differences between users and nonusers of community services were compared regarding to predisposing, enabling, need characteristics of the primary caregiver as well as the elder care recipient. Second, the variables which determined the contact of community services were examined. Third, the influence of the variables on duration of the community services among users was also examined. The data collected from 164 family caregivers were used for analyses. Findings suggest that community service users had higher education and higher emotional support, lower family income than nonusers. The level of cognitive impairment of the elder was also higher for users than nonusers. The entry into community services is more likely for elders cared for by caregivers who have higher educational attainment, lower family income and lower level of instrumental support. Once interaction terms for relationship between need factors and social support are entered, caregivers with poorer level of his/her perceived physical health and lower level of instrumental support are more likely to report use of community services. Among those reporting contact with services, more extensive use occurs for caregivers with lower emotional support and lower depression. The entry of interaction terms for relationship between need and support reveals that the combination of lower support(instrumental and emotional) and elder's greater physical impairment are associated with longer period of community service use. However, the effect of caregivers' depression followed the different pattern. For caregivers with greater depression, more supports are related with more service utilization. According to the results, implications for research and practice are discussed.

• Journal of Navigation and Port Research
• /
• v.45 no.1
• /
• pp.9-15
• /
• 2021

According to IMO, MASS is defined as a vessel operated at various levels independent of human interference. The safety navigation support service for MASS is designed to improve the safety and efficiency of MASS by developing public services on shore for ship arrivals/departures and for cargo handling. The safety navigation support service consists of a total of six types of services: autonomous operation, berthing/unberthing/mooring, cargo handling and ship arrival/departure service, PSC inspection, condition monitoring, and accident response support services. In order to support accident response service, the relative importance of a bridge navigational equipment was assessed by stratifying the navigation system to provide safe and efficient support services by objective judgment through specific and quantitative methods using AHP, one of decision-making methods used by an expert group. The survey was conducted by dividing the bridge navigational equipment into depth, location, and speed information. As a result of applying the AHP method, the importance of depth, location, and speed information was assessed. The relative importance of each equipment for providing location information was also assessed in order of Radar, DGPS, ECDIS, Gyro compass, Autopilot, and AIS. This was similar to survey results on the utilization of each operator's preference and its impact on marine accidents.

• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.21 no.6
• /
• pp.147-153
• /
• 2021

The purpose of this study is to establish strategic suggestions for the direction of the drone-related business by Gyeonggi-do through a survey on the operation and actual conditions of the drone geospatial information service business experienced by Gyeonggi-do civil servants. For this purpose, as a result of surveying the demand survey of 219 people in charge of drone field work, it was analyzed by dividing it into four categories: technology-based operation support, business discovery and support, legal and institutional support, and education and public relations. As an improvement measure, technology-based operation support is to secure service operation efficiency by establishing a dedicated manpower and a dedicated organization and securing drone-related experts.The plan for improvement of project discovery and support is as follows. 1) The government proactively discovers prior research projects for project discovery and support; 2) Legal and institutional support requires support services for simplification of administration such as drone geospatial data shooting schedules and permits, 3) legal and institutional review on improving the scope and restrictions for using drone geospatial data. In the field of education and publicity, it is necessary to operate an education program on the overall operation of drones, and to conduct seminars for each field and use, and to seek activation methods through practical application guidelines for the application process and system. The limitation of this study is that the survey subjects are related to Gyeonggi-do, and in the future, survey analysis through a wide range of participants is required.

• The Korean Journal of Health Service Management
• /
• v.8 no.2
• /
• pp.127-137
• /
• 2014

The purpose of this study is to investigate the relationship between behavior patterns(DISC) and direct indirect of social support from dental hygienists. The data used in this study were obtained from 171 dental hygienists who have been working on dental hospital or clinic in Pusan and Gyeongsangnam-do from 1st July to 30th August in 2011. In the level of direct indirect of social support according to subjects' general characteristics, higher educational level and non-religion was related with higher in direct of social support(p<0.05), and hygienists who worked in general hospital was related with higher indirect of social support(p<0.01). According to between behavior patterns(DISC) and indirect social support, these score were that I-type 3.55, D-type 3.53, C-type 3.41, and S-type 3.36. All behavior patterns(DISC) were similar with the indirect support. In direct support these score were that S-type 2.98 I-type 2.95, D-type and C-type 2.91. In frequency of behavior patterns(DISC), these were that I-type 56.7%, S-type 16.4%, C-type 14%, and D-type 12.9%. In correlation between factors, direction social support was correlated with I-type(p<.01) and C-type(p<.01) of behavior patterns(DISC). On based on these results, if the change of working environment, working condition will improve social support of dental hygienists. And education program have to developed for dental hygienists.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2012.04a
• /
• pp.615-617
• /
• 2012

N-Screen Service는 하나의 Content를 다양한 Device에서 사용가능하게 해주는 Service를 의미한다. 현재 N-Screen Service는 Content Service 형태로 봤을 때 OSMU(One Source Multi Use) Service를 제공한다. ASMU(Adaptive Source Multi Device) N-Screen Service의 조건으로 Device에 최적화된 Content를 제공하여야 한다. 이를 위해서는 Device에 최적화된 Content의 변환 및 Metadata의 이동이 자유로워야 한다. 본 논문에서는 ASMD를 지원하는 N-Screen Model을 제안한다. 특히 Home Network와 Cloud 사이의 Devicerks Content Metadata 이동과 Content 변환에 대한 방법을 제시하고자 한다.