Browse > Article
http://dx.doi.org/10.5762/KAIS.2018.19.7.343

A Study on Mobility Support Center Service Using Structural Equation Model  

Kim, Sung-Hoe (Department of Civil&Environmental Engineering, Kongju National University)
Kim, Gyeong-Seok (Division of Civil&Environmental Engineering, Kongju National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.19, no.7, 2018 , pp. 343-353 More about this Journal
Abstract
Most local governments operate Mobility Support Centers to provide transportation convenience for the transportation vulnerable. A Mobility Support Center makes various efforts to improve the mobility of the transportation vulnerable. One of them is the operation of a Special Transportation Vehicle (STV). On the other hand, during implementation, problems, such as insufficient number of vehicles and high demand, have been found. Nevertheless, improving the service by providing a large amount of STV can be a problem in terms of the budget. Therefore, it is necessary to gather opinions of the users and identify the problems during the utilization of a Mobility Support Center. Moreover, it is necessary to improve various services to achieve a better and more comfortable utilization. In this research, SEM was used to analyze the importance of the Mobility Support Center for the transportation vulnerable. The importance and performance drawn and examined through an analysis and questionnaire survey were used to propose IPA results that consider the importance and performance at the same time. In addition, this research also suggest a service improvement priority based on the analysis result. For the analysis, this research conducted a questionnaire survey on the actual users and their guardians who use STV in Cheonan-city, as well as factor analysis and reliability analysis. The results showed that the 'Charge system' is not affected by the service because it is fully satisfied by the low price when compared to public transportation. In addition, 'Vehicle use' is more important than 'Convenience' service. IPA analysis showed that it is necessary to improve the priority, kindness, waiting time, and call center response for the better and more comfortable utilization of Mobility Support Centers for the transportation vulnerable.
Keywords
Importance-Performance Analysis; Mobility Support Center; Special Transportation Vehicle; Structural Equation Model; Transportation Vulnerable;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Korea Ministry of Government Legislation. National Law Information Center[Internet], Act on Promotion of the Transportation Convenience of Mobility Disadvantaged Persons, Article 2(Definitions), Korea, Available From: http://www.law.go.kr/, (accessed Jun., 19, 2018).
2 Kongju National University Industry-University Cooperation Foundation, Analysis of the Status of the Mobility Support Center in the Seoul and Busan Metropolitan Areas, Kongju National University Industry-University Cooperation Foundation, 2017.
3 Korea Ministry of Government Legislation. National Law Information Center[Internet], Act on Promotion of the Transportation Convenience of Mobility Disadvantaged Persons(Regulations for Enforcement), Article 5(The Number of Special Transportation Vehicle Operations), Korea, Available From: http://www.law.go.kr/, (accessed Jun., 19, 2018).
4 Korea Ministry of Government Legislation. National Law Information Center[Internet], Act on Welfare of Persons with Disabilities, Article 39(Support, etc. for Cars, etc. Used by Persons with Disabilities), Korea, Available From: http://www.law.go.kr/, (accessed Jun., 19, 2018).
5 Korea Ministry of Government Legislation. National Law Information Center[Internet], Regulation on the Promotion of the Mobility of the Disabled in Seoul, Article 5(Establishment of a plan to promote mobility of the Disabilities), Korea, Available From: http://www.law.go.kr/, (accessed Jun., 19, 2018).
6 J. Heo, "Heo Jun's Easy to Follow AMOS Structure Equation Model", pp.92-94, Hannarae Publishing Co., 2013.
7 W. Y. Ahn, L. R. Choi, "Importance Factor Analysis on Mobility Facilities for the Transportation Disabled by Using Structural Equation Model", Journal of the Korean Society of Civil Engineers, Vol.34, No.3, pp.939-945, 2014. DOI: http://dx.doi.org/10.12652/Ksce.2014.34.3.0939   DOI
8 S. H. Lee, "A Study on the Transportation Policy for the Mobility Handicapped Using Satisfaction Level", Seoul Studies, Vol.10, No.1, pp.197-208, 2009.
9 W. H. Kim, S. H. Lee, S. H. Kim, "A Study on Travel Behavior of the Mobility Handicapped and Custom-made Transit Information System", Seoul Studies, Vol.9, No.2, pp.105-119, 2008.
10 M. S. Kim, I. K. Seo, S. M. Park, M. Namgung, "The Satisfaction Degree of Public Transportation for the Mobility Handicapped", KSCE Convention, pp.10-13, 2008.
11 D. S. Yun, G. S. Shin, "Study on Transportation Handicapped's Satisfaction Level of Transportation Facilities-A Case Study of Gyeongsan City", Journal of Regional Studies, Vol.19, No.1, pp.85-107, 2011.
12 K. S. Nho, "A Well-known Analysis of Thesis Statistics: SPSS&AMOS 21", pp.109-129, pp.295-299, Hanbit Academy Inc., 2014.
13 K. W. Ko, K. S. Hwang "A Study on Effect of Special Transportation System of Disabled Person on Acceptance of Disability and Quality of Life", Journal of the Korea Academia-Industrial, Vol.15, No.4, pp.1963-1970, 2014. DOI: http://dx.doi.org/10.5762/KAIS.2014.15.4.1963   DOI
14 H. C. Kim, "Customer Satisfaction Analysis for Urban Railway Service Quality by IPA Analysis", Journal of the Korean Society for Railway, Vol.18, No.5, pp.502-511, 2015. DOI: http://dx.doi.org/10.7782/JKSR.2015.18.5.502   DOI
15 G. Solvoll, T. S. Hanssen, "User Satisfaction with Specialised Transport for Disabled in Norway", Journal of Transport Geography, Vol.62, pp.1-7, 2017. DOI: https://doi.org/10.1016/j.jtrangeo.2017.05.004   DOI