• The KIPS Transactions:PartD
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• v.16D no.1
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• pp.123-132
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• 2009

Even support-and-management efforts by government are enforced with the growing international restrictions for complying with global standard, not a few private enterprises are still suffering software management problems from lack of understanding the software asset management and carelessness of the software management. This is due to the ambiguous scope of software asset management as well as characteristics of software property such as invisibility, easiness of copy and installation. In other words, it is not easy for software managers to comply all the information throughout the software life cycle; from purchasing, procurement. distribution, preservation to disposition. Therefore, Inspector which has been developed for resolving these problems are proposed in this study. The inspection service consists of search algorithms adapted for software characteristics, standardization of software right management information, and practical use of registry information. Inspection time for a PC by using inspector make the inspection time much shorter. It is also shown that effective software management enables the enterprise to curtail software acquisition cost and to help rationalizing its business management.

• Journal of the Semiconductor & Display Technology
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• v.17 no.1
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• pp.12-20
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• 2018

Recently, web-based service software has been used as to combine various information or to share information according to the needs of users and the convergence of specialized fields and individual dependent systems. According to the necessity of the user, the proper service environment and the selective service environment according to the purpose and the needs of the user have been studied in a variety of specialized and combined professional research fields and industries. Software based on cloud systems and web services is being used as a tool for appropriate group and user groups and roles. A service system combined dynamically needs a module to manage a user through internal logic and grant a service access authentication. Therefore, it has been considered various approaches that a user who accesses the system is given a service access authority for a certain period of time. Also, when the deadline is over, the authority that you are given to access system will go through the process of expire the right. In this paper, we define the roles of users who access web services, manage user rights according to each role, and provide appropriate service resources to users according to their rights and session information. We analyzed the procedure of constructing the algorithm for the service according to the procedure of each user accessing the web service, granting the service resource and constructing a new role.

• IE interfaces
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• v.19 no.1
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• pp.62-69
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• 2006

In these days companies are rapidly implementing the extended enterprise collaboration to provide enhanced management services and products based on the enterprise integration that human resources, technologies and the management process. In this corporate environment, ASP (Application Service Provider) which is the developed type of outsourcing in the area of information technology, is a good alternative for corporate information system management. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop the certification methodology to ensure safety and reliability of ASP. The paper provides the safe and reliable certification methodology for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and the systematic certification methodology of application and service provider(service environment) domains of ASP are provided. A evaluation method for the developed certification methodology is also proposed.

• Journal of Distribution Science
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• v.16 no.12
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• pp.81-93
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• 2018

Purpose - The purpose of this study was to propose a specific and empirical continuous transaction strategy through service quality of improvement to small and medium Korean companies whose main business is B2B distribution and sale of general-purpose SW. Research design, data, and methodology - The research procedure is largely divided into two phases. In the first phase, the service quality, the customer satisfaction, and the continuous transaction research hypothesis and the verification are carried out. Experimental data were collected from 450 companies, CEO companies of SMEs innovation institutes, and 510 companies from medium and large enterprises. From September 15 to October 5, 2015, 215 questionnaires were used. And research hypothesis and test were conducted by SPSS SW Ver. 20. Results - The results of the study confirm that service quality has a positive effect on customer satisfaction and continuous transaction: as the detailed items for improving the service quality, 'responsiveness', 'assurance' and 'empathy' have been adopted. Therefore, there are critical factors of a company's survival through continuous transaction. Conclusions - Through this study, we confirmed that the survival of small businesses require continuous improvement in service quality. Among the factors improving service quality, empathy means service satisfaction of customers; so, it is necessary to continuously improve it by evaluating customer satisfaction. Responsiveness means rapid response to customer needs and reliability; it is necessary to enhance customer responsiveness by continuous job training and service training. Finally, assurance is the same as sales product or after service. This means that it is necessary to not only issue the "supply contract," but also improve the reliability of the sales product by securing the competence of the consulting professional. However, because the service quality measurement factors selected in this study are the measurement factors that are mainly applied to large companies or those in the service industries, it is important to consider the type of sales of software distribution companies.

• Journal of the Korea Safety Management & Science
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• v.11 no.3
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• pp.95-103
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• 2009

Recently the information system introduction and the application which use the computer are increasing. The efficient operation of information system helps corporations to improve productivity, customer service and corporate competitive power. SaaS(Software as a Service), which is the developed type of outsourcing in the area of information technology, is to use standardized and packaged application by hosting from the outside of enterprise. SaaS is not developed yet as much as people's interest about that in the initial stage, but its related technology and service capacity are accumulated after repeated trial and error, and it's ready to activate the industry. In the area of information system, studies on the measurement of service quality were followed. But there is little study on service quality measurement in the field of SaaS(Software as a Service). The purpose of this study was to divides the SaaS with e-SERVQUAL and it consider the relationship with the perceived recognition and the usage intention. According to this, variables of traditional research were rejected because SaaS is not developed yet in Korea. But information had a strong effect on perceived recognition. Therefore, business related with in SaaS must have provided a correct information about various applications.

• International Journal of Contents
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• v.12 no.4
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• pp.23-30
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• 2016

For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.

• Journal of Korea Society of Industrial Information Systems
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• v.14 no.2
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• pp.8-15
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• 2009

The need for ASP(Application Service Provider) has evolved from the increasing costs of specialized software that have far exceeded the price rage of small to medium sized businesses. There are a lot of technologies that make ASP possible, and software streaming service is one of them Software streaming is a method for overlapping transmission and execution of stream-enabled software. The stream-enabled software is able to run on a device even while the transmission/streaming of the software may still be in progress. Thus, a user does not have to wait for the completion of the software's download prior to starting to execute the software. In this paper, we suggest the new concept of software streaming system implement using the PageFault Interrupt Routine Hooking. As it is able to efficiently manage application, we do not have to install the entire software. In addition, we can save hardware resources by using it because we load basic binaries without occupying the storage space of the hardware.

• Journal of Korean Society for Quality Management
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• v.38 no.1
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• pp.1-9
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• 2010

Service Oriented Architecture(SOA) is an enterprise-scale IT architecture for linking software resources available on the network. SOA is believed to become the future enterprise solution that promises the agility and flexibility by integrating business processes through composition of the software services across enterprises. The first step for SOA construction is to identify the services. In this paper, we present a process-based service identification methodology for SOA through a case study of an IT company. Our methodology is composed of three steps: Processes (business & technical processes) analysis and systems analysis, Service candidates selection, and Service evaluation and construction planning. This framework would be practical and could be accepted to other organizations as it has been developed through the real case.

• Journal of the Korea Society of Computer and Information
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• v.26 no.12
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• pp.151-158
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• 2021

Internet of Things (IoT) technology, which provides services by connecting various objects in the real world and objects in the virtual world based on the Internet, is emerging as a technology that enables a hyper-connected society in the era of the 4th industrial revolution. Since IoT technology is a convergence technology that encompasses devices, networks, platforms, and services, various studies are being conducted. Among these studies, studies on measures that can measure service quality provided by IoT software are still insufficient. IoT software has hardware parts of the Internet of Things, technologies based on them, features of embedded software, and network features. These features are used as elements defining IoT software quality measurement metrics. However, these features are considered in the metrics related to IoT software quality measurement so far. Therefore, this paper presents a metric for reusability measurement among various quality factors of IoT software in consideration of these factors. In particular, since IoT software is used through IoT devices, services in IoT software must be designed to be changed, replaced, or expanded, and metrics that can measure this are very necessary. In this paper, we propose three metrics: changeability, replaceability, and scalability that can measure and evaluate the reusability of IoT software services were presented, and the metrics presented through case studies were verified. It is expected that the service quality verification of IoT software will be carried out through the metrics presented in this paper, thereby contributing to the improvement of users' service satisfaction.

• Journal of Internet Computing and Services
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• v.23 no.1
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• pp.1-9
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• 2022

Recently, interest in living safety and crime prevention is increasing. The reality is that most women have anxiety about social safety and ultimately want a safe return to home. As a result of these issues, the Seoul Metropolitan Government and the National Police Agency are implementing various services to alleviate them. However, there are limitations such as that the service can be used only during a limited time or the process of checking whether the patrol is really completed is complicated. Therefore, in this paper, we propose a service platform that overcomes these limitations and suggests the best and shortest patrol route to the police based on the desired patrol location applied by citizens. It is designed based on the MVC pattern, and the functions are divided for each user. It is hoped that the platform will reduce crime rates and allow citizens to ultimately return home with peace of mind. Also we expect that the police will ablet to find places where they did not know about or need to patrol with more attention through the recommended route of the platform, which will be helpful in their task.