• 제목/요약/키워드: Social appropriateness

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IT관리부서의 서비스 품질이 정보시스템의 전유에 미치는 영향 (The Effect of IT Department Service Quality on Appropriateness of Information System)

  • 이웅규
    • 한국정보시스템학회지:정보시스템연구
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    • 제16권1호
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    • pp.159-178
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    • 2007
  • As generalization of using PC and the Internet information technology (IT) users in organizations are not passive clients but active producers of information services. One of the reasons for the change of users' role is social interactions with other users and IT department staffs. That is, users can find and develop new functions and usefulness of IT, especially, Web-based ones through communication with other users or IT department staffs. The objective of this study is to investigate the relationship between IT department service quality and social interactions with other users. For this purpose, we suggest a research model based on adaptive structuration theory (AST), which is to explain the changes in social structure (rules and resources) of IT by social interactions, as well as service quality theory. Our model's exogenous variable is service quality which is a second-order factor consisting of reliability, responsiveness, assurance, and empathy. As endogenous variables, we adopt two variables for appropriateness of using IT, faithfulness of appropriation and consensus on appropriation. Finally, dependent variables of ow model are usefulness and ease of use which can be considered as attitude on IT as well as other variables for appropriateness. For empirical test our model is applied to users of groupware and ERP in organizations and analyzed by partial least square. In result, all hypotheses suggested in our model are supported statistically.

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서비스 환경이 서비스 품질과 사회적 상호작용, 그리고 정서적 몰입에 미치는 영향 -최적자극수준과 사회적 적합성향의 조절효과- (Influence of Service Environments on Service Quality, Social Interaction, and Emotional Commitment -Moderating Effects of OSL and Social Appropriateness-)

  • 펑펑;정용길
    • 한국콘텐츠학회논문지
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    • 제12권4호
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    • pp.390-400
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    • 2012
  • 서비스 환경 내에 있는 고객들은 서비스 경험에 대한 만족에 잠재적으로 영향을 미치는 수많은 자극들에 노출되어 있다. 특히, 점포 내의 서비스 환경은 이용자 본인의 특성과 더불어 해당 서비스에 대한 이용자의 정서적 몰입에 영향을 미칠 수 있는 중요한 요인이다. 본 연구는 고객들이 서비스 접점에서 평가하게 되는 서비스 환경을 물리적 환경과 사회적 환경으로 나누어 보고, 이들 요인이 지각된 서비스 품질과 사회적 상호작용성을 통해서 정서적 몰입에 어떻게 영향을 미치는지를 살펴보고자 하였다. 또한, 서비스 환경 지각에 있어서 최적 자극수준이나 사회적 적합성향 같은 개인 특성이 어떠한 조절효과를 미치는 가를 실증적으로 확인하고자 하였다. 연구 결과, 서비스 환경 내에서 물리적 환경은 서비스 품질의 지각에 영향을 미치고, 이는 다시 정서적 몰입에 영향을 미치는 것으로 확인되었다. 또한, 다른 고객과의 동반 여부 같은 사회적 환경이 사회적 상호 작용성에 영향을 미치고, 이는 다시 정서적 몰입에 영향을 미치는 것으로 확인되었다. 한편, 최적 자극수준과 사회적 적합성향의 조절효과를 확인한 결과, 서비스 이용자 개인의 사회적 적합성향이 높을수록 사회적 환경의 영향을 더 많이 받게 된다는 사실이 확인되었다. 이러한 연구 결과는 소비자의 정서적 몰입을 제고하기 위해 고객들이 머물고 싶은 느낌이 들 수 있도록 물리적 환경뿐만 아니라 적절한 사회적 환경이 조성될 수 있도록 하는 것이 필요하다는 점을 시사한다.

간호사와 사회복지사의 상호 협력에 영향을 미치는 요인 (Factors Influencing Cooperation between Nurses and Social Workers)

  • 김희정;배진희;박선영
    • 한국보건간호학회지
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    • 제25권2호
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    • pp.209-220
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    • 2011
  • Purpose: The study investigated the level of mutual cooperation among those engaged in public and private nursing and social welfare to understand contributing factors. Method: The subjects were 289 nurses and 279 social workers. The level of mutual cooperation between nurses and social workers was evaluated. taking into account related personal factors and organizational environmental factors. Results: The level of mutual cooperation between nursing and social welfare organizations showed the following sequence, in decreasing order; public nursing, public social welfare, private nursing and private social welfare personnel. The factors affecting nurses' cooperation with social welfare personnel were expected duties, understanding of social workers' service, service autonomy, service appropriateness, and the training environment of the organization. Factors influencing the level of cooperation of social workers with nurses included understanding of nursing service, understanding of the efficiency gained by cooperation, service appropriateness and the training environment of the organization. Conclusion: The development of training programs to increase the level of cooperation between the nursing and social welfare fields is strongly recommended.

방사선사의 사회적 지원과 조직문화의 스트레스 측정도구 개발을 위한 요인별 신뢰도 분석 (Analysis of Reliability by Factors in Developing Tools to Measure Social Support and Stressors in Organizational Culture of Radiological Technologists)

  • 임청환;정홍량;이만구
    • 한국병원경영학회지
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    • 제11권3호
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    • pp.42-55
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    • 2006
  • The present study is designed to develop surveying tools to measure stressors of and social supports for Radiological Technologists which may play a role to alleviate their stresses caused from their job environments. For this purpose, an analysis of reliability by factors of personal stressors was conducted on 890 radiologists who are working at 44 general hospitals in 16 cities and provinces across the country. The results of the analysis may be summed up as follows: Six factors in 2 concerned fields turned out to be major tools for use as items of questionnaires to measure social supports for and organizational culture of Radiological Technologists. The factors determined to be applicable for survey with reliability coefficient of more than 0.7 measured by factors for internal coherence included social supports on the job(0.90), off-the-job social supports(0.81), job satisfaction(0.80), devotion for job by length of service(0.81) and emotional devotion for job(0.80), all deemed to be appropriate as survey items. In the verifying process of the results, it was found that normative devotion for job(0.61) showed lower reliability as its statistical coefficient was analyzed to be less than 0.7. It seemed, therefore, necessary to reconstruct items or re-select such ones only that can maintain internal coherence in order to analyze appropriateness of related measuring tools, or to develop new measuring tools. Although the outcomes of this study can be used to verify reliability and appropriateness of concerned concepts to assess stresses caused during the job performance of Radiological Technologists, it may be improper to adopt them to measure all types of social supports and stresses that occur generally under the job environment. It is desired, however, to compare and analyze the findings of the present study with others and to utilize them as basic data for further development of tools that can maintain internal coherence in terms of reliability and appropriateness in spite of changing social environments.

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국내 및 해외 유명 화장품 브랜드의 선호도와 성과에 미치는 영향요인 (Affecting variables on brand preference and performance of domestic and imported cosmetics brands)

  • 박혜선
    • 한국생활과학회지
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    • 제18권2호
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    • pp.523-534
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    • 2009
  • The purposes of this study were to identify brand equity factors influencing on brand preference and to investigate the effects of preference, price acceptability, distribution proximity, and appropriateness on brand performance of domestic and imported cosmetics brands. A total of 300 women aged between 20 and 49 years were surveyed on two domestic brands and two imported brands that were well-known to consumers during the month of September, 2006, in Seoul, Daejeon, Gyeonggi-do, and Chungcheong-do. The data were analyzed with factorial analysis, multiple regression analysis, ANOVA, Cronbach's ${\alpha}$, etc., using the SPSS 12.0. The result of the study included: 1) Four factors of brand equity were identified: brand image, social reputation, quality, and brand awareness. 2) Brand image, quality, appropriateness, and brand performance of the domestic brands were higher than those of the imported brands. But brand awareness of the imported brands was higher than that of the domestic brands. 3) Brand preference of the domestic brands was affected by social reputation, quality, brand image, and brand awareness in order of significance. And brand performance of the domestic brands was affected by brand preference, appropriateness, price acceptability and distribution proximity in order of significance. 4) Brand preference of the imported brands was affected by brand image, social reputation, brand awareness, and quality in order of significance. And brand performance of the imported brands was affected by appropriateness, price acceptability, brand preference, and distribution proximity in order of significance.

사회적 거리와 정서가 도덕 판단에 미치는 영향 (Effects of social distance and mood on moral judgment - focusing on moral dilemmas)

  • 현주하;엄기민;한광희
    • 감성과학
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    • 제12권4호
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    • pp.411-424
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    • 2009
  • 본 연구는 '자아'와 친한 정도를 나타내는 '사회적 거리'와 사고에 관여하는 요인으로 알려진 유발된 정서가 도덕적 딜레마에서의 도덕 판단에 어떠한 영향을 미치는지 알아보았다. 실험 1은 딜레마 속 행위자의 사회적 거리에 따라 도덕성 및 행동 적합성에 대한 판단이 달라지는지 살펴보았다. 실험 결과, 사회적 거리에 따라 도덕성에 대한 판단에 차이가 있다는 것을 확인하였다. 즉, 동일한 행동이라도 낯선 사람보다 자신과 가까운 대상이 했을 때 행위의 도덕성에 대해 덜 엄격하게 판단하였다. 이러한 사회적 거리에 따른 도덕성의 판단 차이는 비개인적 딜레마에서 두드러지게 나타났다. 반면 행동의 적절성 판단에 있어서 사회적 거리에 따른 차이는 발견되지 않았다. 실험 2에서는 유발된 정서에 따라 딜레마 속 행동에 대한 도덕성 및 행동 적합성에 대한 판단이 달라지는가를 알아보고자 하였다. 실험 결과, 정서의 쾌-불쾌 차원은 도덕성을 가늠하는 데에는 차이를 보이지 않지만, 행동이 얼마나 적절한 것인가를 판단하는 경우에는 영향을 미친다는 것을 확인할 수 있었다. 본 연구의 결과는 사회적 거리와 정서에 따라 도덕 판단이 달라질 수 있다는 것을 밝혔다. 또한 두 종류의 딜레마 모두에서 사람들이 도덕성과 행동 적합성을 구분한다는 것을 확인하였을 뿐만 아니라 이들을 판단하는데 영향을 미칠 수 있는 요인이 다를 수 있다는 것을 보여주었다는 데에 그 의의가 있다.

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워크플로우 소셜 네트워크 근접중심성 분석 알고리즘 (A Closeness Centrality Analysis Algorithm for Workflow-supported Social Networks)

  • 박성주;김광훈
    • 인터넷정보학회논문지
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    • 제14권5호
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    • pp.77-85
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    • 2013
  • 본 논문에서는 워크플로우 소셜 네트워크(WSSN, Workflow-supported Social Network) 근접중심성 분석 알고리즘을 제안한다. 워크플로우모델과 모델의 실행을 기반으로 형성되는 업무수행자들간의 협업 관계를 워크플로우 소셜 네트워크라고 정의하고, 이를 기존의 소셜 네트워크 근접중심성 분석기법을 적용하여 워크플로우 소셜 네트워크의 근접중심성을 분석하는 알고리즘을 설계한다. 특히, 제안한 알고리즘의 적용 사례를 통해 특정 워크플로우모델로부터 해당 워크플로우 소셜 네트워크 근접중심성을 분석함으로써 본 논문에서 제안한 알고리즘의 정확성 및 적합성을 검증한다.

관찰자의 의복태도가 의복착용자의 인상에 미치는 영향 (The Effect of Perceiver's Attitude on Male Impressions.)

  • 남미우;강혜원
    • 한국의류학회지
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    • 제20권2호
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    • pp.241-256
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    • 1996
  • The purposee of this study was to identify the effect of perceiver's clothing attitude on male impressions created by the clothing cues and contexts. In addition, the effect of perceiver's evaluations of clothing appropriateness on male impressions. The subjects consisted of 256 male undergraduate students and 256 middle aged men. The experimental materials developed for this study were a set of stimuli and response scales. The stimuli were 8 color Photographs of drawings of a male figure in clothing which were minipulated in two levels, each of three clothing cues including type, style and color. The experimental design was full factorial design of 2(contexts$\times$clothing types$\times$clothing style$\times$clothing color). Each of the 16 sub-samples includes 16 subjects from the two perceiver group. Questionnaires used to measure perceivers responses to the stimuli were 7-point semantic differential scales composed of 37 bipolar adjectives representing personal traits. Four aspects of clothing attitude(fashion interest, status symbols consiousness, clothing conformity, practicality & comfort)were used to classify subjects into groups of 20 five-point likers type questionnaires adapted from the previous research. Clothing appropriateness were developed 5 point likest scales for evaluation of a stimulus person in each context. The data was processed by factor analysis, ANOVA, multiple classification analysis, Duncan's multiple range test, cluster analysis, MANOVA and pearson's product moment correlations. The major findings drawn from this study were as follows: 1. Perceiver's clothing attitude influenced impression formed by the social contexts and clothing crises. In three groups classified by their clothing attitude, the status symbol-oriented group was most affected by the social contexts and clothing cues. 2. Perceiver's evaluation of clothing appropriateness was related with impressions by a stimulus person. In summary the effect of contexts and clothing cues on impression formation varied according to perceiver's clothing attitude and clothing approopiateness.

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환경교육 교재의 적합성 분석 (An Analysis on Appropriateness of Environmental Education Materials)

  • 양재식;남상준
    • 한국환경교육학회지:환경교육
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    • 제16권2호
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    • pp.65-73
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    • 2003
  • This study has an aim to construct a reference frame to analyze the appropriateness of environmental education(EE) materials of elementary schools, and to search the basic direction of the scheme for analysis. In addition, this study has an aim to induce what the results of this analysis suggests for the development and reconstruction of EE materials. It was analyzed how truly EE materials reflected contents selected as an analysis scheme, after grasping practical use and features of textbooks, audio-visual materials, and a web-site that are typical materials in EE of elementary schools. The results in textbook analysis were that there were a human-centered environmentalism in the EE unit ("Environmentally Sound National Development", 5th Grade) of Social Studies. The result in analysis of audio-visual materials "Environmental Warrior, Zentaforce" of EBS, were that there are unhealthy environmentalism in that material. In other words, technology itself is considered as a almighty means to solve environmental problems. Finally, the result in web-site analysis were that the "Environmental Class" of Ministry of Environment did not have sound environmentalism. The above result of study shows us that the most important thing in developing and using the environmental education materials is to have sound environmental values and EE perspective, to evaluate EE material with various point of view, to judge its result, and to use it.

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골프장개발이 농촌지역에 미치는 사회경제적 영향에 대한 예측연구 - 거창군 신원면 감악산 골프장개발 모델을 대상으로 - (A Study of Estimation of Social-Economic Impacts Caused by Development of A Golf Course in Rural Area)

  • 주우일
    • 한국농촌건축학회논문집
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    • 제8권2호
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    • pp.19-26
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    • 2006
  • This study is purposed to a ripple effects of development of a golf course in rural area analyzed to site suitability, social impact of public opinions, and economical impact. And for study, it is setting up development model of gamaksan golf course in geochang-gun will be constructed. It is carried out those as follows;(1) it is, first of all, examined site suitability considering act and site factors, opinion of residence's, and development planning of geochang-gun;(2) it is, secondly, suggested to analyzed social-economic impacts in rual area;(3) it is, finally, established an alternative proposal for development of a golf course considering it's merits and faults. The result of study, A appropriateness of development planning in golf course is focused to 'regional planning integrated', 'educational program for It's', and 'development council committee' considering harmony of a specialist, residents, government employee, businessman for a identity of interests.

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