• 제목/요약/키워드: Service Strategy of Mobile Internet

검색결과 72건 처리시간 0.019초

관광정보서비스, 결재서비스, 만족도, 재이용의도의 구조적 관계: 중국 시에청을 대상으로 (Structural Relationships among Tourism Information, Payment Service, Satisfaction, and Intention to Reuse: Focused on the Ctrip APP in China)

  • 이옌링;김영국
    • 아태비즈니스연구
    • /
    • 제9권2호
    • /
    • pp.123-136
    • /
    • 2018
  • The purpose of this study is to investigate the effects of six factors (accuracy, perceived usefulness, perceived ease of use, security, instant accessibility, and ease of use) on re-use intention; and then to help to establish future marketing strategy. In order to achieve the study's objectives, this study conducted an online questionnaire on the Internet, Wenjuanxing. The total of 270 copies through APP-Wechat (Wicket), and 245 were used for analysis. For statistical processing, SPSS22.0 is used to analyze the influence relationship amongst factors for mobile tourism information service, a variety of analysis, such as factor analysis, reliability analysis, mass regression analysis, simple regression analysis were employed. The results of this study are summarized as follows. As a result of analyzing the factors affecting the satisfaction of consumers using chinese Ctrip mobile app, the perceived usefulness and perceived ease of use of mobile tourism information service attributes have a significant effect on user satisfaction. The accuracy of mobile information service were found to have no significant effect on satisfaction. The security, immediacy of access, and usability of the payment service of mobile APP were found to have a significant effect on satisfaction. And customer satisfaction has a significant effect on re-use intention.

  • PDF

디지털 컨버전스 시대의 모바일 뱅킹 사용 의도 결정요인에 관한 연구 (A Study on the Factors Affecting the Usage Intention of the Mobile Banking Service in the Digital Convergence Age)

  • 곽기영;이유진
    • 경영정보학연구
    • /
    • 제7권2호
    • /
    • pp.85-100
    • /
    • 2005
  • 유비쿼터스 시대가 도래하고 있는 요즘 디지털 컨버전스의 한 형태인 모바일 뱅킹이 확산되고 있다. 본 연구는 최근, 금융기관의 전략적 경쟁도구로서 자리 잡고 있는 모바일뱅킹의 확산을 지원하기 위하여, 모바일 뱅킹의 수용에 영향을 주는 요인을 찾아보고자 하였다. 이를 위해 문헌고찰과 실증분석을 병행하여 모바일뱅킹 서비스의 특징 및 현황을 파악하고 모바일뱅킹의 사용에 영향을 미치는 요인들을 도출하여 분석하였다. 그 결과 지각된 유용성, 서비스 품질 그리고 즉시 접속성이 모바일뱅킹 사용에 영향을 미치는 요인으로 나타났고, 지각된 이용 편이성과 사회적 영향 요인은 그다지 영향을 미치지 않는 것으로 나타났다. 이러한 결과는 통신업체와 금융업체, 그리고 모바일 기술업체 등의 모바일 뱅킹 마케팅/기술 전략에 활용될 수 있을 것으로 기대되며 앞으로 좀 더 심도 깊은 추가적 연구와 토의가 이루어져야 할 것이다.

Distributed CoAP Handover Using Distributed Mobility Agents in Internet-of-Things Networks

  • Choi, Sang-Il;Koh, Seok-Joo
    • Journal of information and communication convergence engineering
    • /
    • 제15권1호
    • /
    • pp.37-42
    • /
    • 2017
  • The constrained application protocol (CoAP) can be used for remotely controlling various sensor devices in Internet of Things (IoT) networks. In CoAP, to support the handover of a mobile sensor device, service discovery and message transmission needs to be repeated, although doing so would increase the handover delay significantly. To address this limitation of CoAP, a centralized CoAP scheme has been proposed. However, it tends to result in performance degradation for an inter-domain handover case. In this letter, we propose a distributed CoAP handover scheme to support the inter-domain handover. In the proposed scheme, a distributed mobility agent (DMA) is used for managing the location of mobile sensors in a domain and performing handover control operations with its neighboring DMAs in a distributed manner. A performance comparison reveals that the proposed scheme offers a performance improvement of up to 29.5% in terms of the handover delay.

Resource Allocation Strategy of Internet of Vehicles Using Reinforcement Learning

  • Xi, Hongqi;Sun, Huijuan
    • Journal of Information Processing Systems
    • /
    • 제18권3호
    • /
    • pp.443-456
    • /
    • 2022
  • An efficient and reasonable resource allocation strategy can greatly improve the service quality of Internet of Vehicles (IoV). However, most of the current allocation methods have overestimation problem, and it is difficult to provide high-performance IoV network services. To solve this problem, this paper proposes a network resource allocation strategy based on deep learning network model DDQN. Firstly, the method implements the refined modeling of IoV model, including communication model, user layer computing model, edge layer offloading model, mobile model, etc., similar to the actual complex IoV application scenario. Then, the DDQN network model is used to calculate and solve the mathematical model of resource allocation. By decoupling the selection of target Q value action and the calculation of target Q value, the phenomenon of overestimation is avoided. It can provide higher-quality network services and ensure superior computing and processing performance in actual complex scenarios. Finally, simulation results show that the proposed method can maintain the network delay within 65 ms and show excellent network performance in high concurrency and complex scenes with task data volume of 500 kbits.

모바일 데이터 비과금에 대한 플랫폼사업자의 전략에 관한 연구: 사업기회 및 위기 관점에서 (A Study on the Strategy of Platform Operator for Free Mobile Data : from the Perspectives of Business Opportunity and Risk)

  • 조대근;송인국
    • 인터넷정보학회논문지
    • /
    • 제18권5호
    • /
    • pp.123-131
    • /
    • 2017
  • 최근 들어 모바일 서비스가 급증하면서 다양한 형태의 모바일 데이터 과금 방식이 등장하였다. 그중 네트워크 사업자인 통신사업자가 특정 앱/서비스에 대해 데이터 사용료를 받지 않고 자유롭게 사용할 수 있게 하는 제로레이팅 방식이 급증하고 있다. 이러한 통신사업자의 비과금행위에 따라 플랫폼 사업자는 자연스럽게 사업적 위기와 기회에 노출되어 있다. 플랫폼 사업자의 입장에서는 위기와 기회를 감안한 전략설정이 필요한 상황임에도 제로레이팅 및 플랫폼에 대해 명확하게 정의하고 분류한 연구조차 부족한 실정이다. 더욱이 제로레이팅으로 인해 플랫폼사업자에게 미치게 될 영향을 분석한 연구는 전무하다. 본 연구는 네트워크사업자의 제로레이팅에 따른 플랫폼사업자의 전략적 대응방안을 마련하기 위해 사업기회 및 위기를 분석하는데 목적을 두었다. 본 연구의 결과는 연구자들로 하여금 제로레이팅과 플랫폼에 대한 이해를 증진시키고, 플랫폼사업자의 입장에서 사업전략을 수립하는데 주요한 참고자료로 활용될 수 있을 것이다.

User Adoption Model under Service Competitive Market Structure for Next-Generation Media Services

  • Jeon, Hyo-Ri;Shin, Yong-Hee;Choi, Mun-Kee;Rho, Jae-Jeung;Kim, Myung-Seuk
    • ETRI Journal
    • /
    • 제33권1호
    • /
    • pp.110-120
    • /
    • 2011
  • As information technology rapidly develops and the period required to enter new technology shortens, there emerges a wide variety of alternatives for consumers. When there are many alternatives in the market, users choose after making comparisons. This process of making comparisons is our research key. We established a research model to find a mixed effect that comes from new attitudes to technology adoption and alternative's continuous usage intention. The effect is revealed through a relative attractiveness (RA) factor to explain a user's process of comparison. We empirically test our research model in the new media services, such as mobile TV, web TV, and mobile IPTV. According to our research results, a continuous usage intention of an existing technology is an important factor to explain the adoption of a new technology. So, the contribution of our research is in finding a role for the RA factor in research in new technology adoption.

기업형 트위터의 품질이 고객만족과 브랜드 충성도에 미치는 영향 : 국내 통신사의 고객센터 트위터를 중심으로 (The Impact of Quality of Corporate Twitters on Customer Satisfaction and Brand Loyalty : Focused on Telecommunication Firms' Twitters for Call Centers)

  • 황재훈;이다훈;신택수
    • Journal of Information Technology Applications and Management
    • /
    • 제22권2호
    • /
    • pp.123-148
    • /
    • 2015
  • Today the mobile devices including smart phones have influenced on the users' daily activities in the mobile internet society, and the expansion of social media has also affected on the purchasing behavior of consumers. This study examines whether the quality of corporate twitter, a typical social network service for call centers influences on the customer satisfaction, and brand loyalty. In order to achieve the research goal, the quality of twitter has been divided into four variables; information quality, service quality, system quality, and social quality. The results of our empirical analysis show that the three variables except service quality have significantly influenced on the customer satisfaction and the customer satisfaction also significantly has a casual effect on the brand loyalty. The empirical results are expected as a guideline to contribute on the practical improvement of customer service, satisfaction, and brand loyalty through corporate social network services such as corporate twitters in the future.

Effects of Consumers' Demographic Profile on Mobile Commerce Adoption

  • Lee, Jung-Wan;Cormier, James F.
    • 유통과학연구
    • /
    • 제8권1호
    • /
    • pp.5-11
    • /
    • 2010
  • This study addresses a shift, generally positive, in the acceptance and adoption of mobile commerce. The study, based on data collected using a survey questionnaire from mobile phone users in South Korea, examined the relationships using factor analysis and multiple regression analysis methods. The results showed equal positive adoption rates across all demographics of age, education, and income, except for gender, in terms of attitudes toward mobile shopping. The rate of mobile commerce adoption was relatively stronger among females than males. This finding provides new developments to mobile service providers on the effect of demographic profile on consumers'behavior and attitudes toward mobile shopping. Based on the results of the study, practical implications for marketing strategies in mobile commerce markets are suggested.

  • PDF

디지털 음악시장에서 모바일 웹과 소셜네트워크서비스 사례연구 : 네오위즈벅스의 신경영 (A Case Study on Mobile Web and Social Network Service in Digital Music Market : The New Management of NeowizBugs)

  • 유병준;김관수
    • 한국전자거래학회지
    • /
    • 제16권1호
    • /
    • pp.1-15
    • /
    • 2011
  • 오늘날, 음악 서비스의 새로운 환경이 디지털 음악산업에 변화를 가져왔고. 다양한 형태의 음악 콘텐츠가 제공되고 있다. 따라서, 다양한 콘텐츠 확보가 독점적 경쟁 음악 시장에서 중요하다. 이러한 상황하에서, 웹 2.0은 다양한 소셜네트워크 환경을 제공하고, 소셜네트워크서비스는 기존의 정보중심 인터넷서비스와는 다른 인적관계를 중시한다. 모바일 소셜네트워크서비스는 모바일 기기사용이 증가함에 따라 사회적으로 이슈화 되고 있다. 네오위즈벅스는 음악 특성화된 소셜네트워크서비스인 세이클럽을 운영하는 네오위즈인터넷과 합병했다. 그리고 에스엠 엔터테인먼트와 콘텐츠관련 협약을 체결했다. 따라서, 통합법인은 확보된 디지털 콘텐츠와 소셜네트워크서비스를 연동시키는 비즈니스 모델을 확보, 운용하고 있다. 일반적으로 음악특화 소셜네트워크서비스는 광고기반 비즈니스 모델과 음악추천 시스템을 활용한다. 본 연구는 네오위즈벅스 사례를 소개함으로써, 웹 2.0, 모바일 소셜네트워크서비스, 스마트폰 등을 포함하는 유비쿼터스 환경에 알맞은 음악 유통사의 성공전략을 알아보고자 한다.

라이프스타일 유형에 따른 모바일 간편결제 서비스의 이용행태 연구 (A Study on Behavior in Using Fin-Tech Based on Life Style Types)

  • 진정숙;김현모;박주석
    • 한국IT서비스학회지
    • /
    • 제16권1호
    • /
    • pp.119-138
    • /
    • 2017
  • Mobile easy payment is a term for using mobile devices to facilitate financial transactions. Mobile easy payment is a quickly emerging practice, supported by the dramatic increase of mobile phone or device users around the world. The purpose of this study is to classify user's group of the mobile easy payment service by their lifestyle based on I-VALS type and to investigate differences in usage behavior among the user groups. For empirical study, a questionnaire survey was carried out with users of mobile easy payment services using the Internet from June 7 to 10 in 2016. We conducted factor analysis for I-VALS, usage factors, satisfaction factors. We also performed cluster analysis for group classification, and analysis of variance, cross analysis to compare the different usage behavior among the user groups. In analysis results, first three cluster appeared including "ICT task-oriented group", ICT positive and socialities oriented group", "ICT leader-oriented group". Second, it was found significant differences among the clusters about factor of "easy of use", "securities", "universality", "satisfaction". Third, we showed that there were significant differences in time first used the service. Based on these findings, we provide practical implications. Results of our study can be expected to provide the basis of differentiated marketing strategy of mobile easy payment services.