• Title/Summary/Keyword: Service Review

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EU Environmental Prohibition on Hazardous Substances and Its Impacts on International Trades of Korea Companies (국제환경규제 유해물질의 최근 동향 및 국내 수출기업에 미치는 영향)

  • Cho, Young-Dal;Byun, Sung-Won;Choe, Eun-Kyung;Kim, Sang-Hun
    • Clean Technology
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    • v.18 no.1
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    • pp.1-13
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    • 2012
  • Starting with textile products in the middle of 1990, environmental requirements on prohibition of hazardous substances in products have been led by EU member countries and expanded to electrical and electronic equipment with implementaion of RoHS (Restriction of the use of certain hazardous substances in electrical and electronic equipment) in 2006. Under EU REACH (Registration, Evaluation and Authorization of CHemicals), the concept of SVHC (Substances of Very High Concern) and resulting regulatory duties regarding it have been introduced to the supply chain of almost all industry sectors. In this technical review, kinds of hazardous substances, reasons for restrictions and related directives and regulations are reviewed with its influence on the international market. Suggestions are made how to cope with environmental regulations as well as mid-to-long term market strategy to secure global market competitiveness.

The Effect of e-CRM Factors on Customer Relationship Quality and Performance in B2B e-Marketplace -Focused on Moderating Effects of Switching Barriers (B2B e-마켓플레이스의 e-CRM요인이 고객관계의 질과 성과에 미치는 영향 -전환장벽의 조절효과를 중심으로-)

  • Song, Sun-Yok;Park, Kyu-Young
    • International Commerce and Information Review
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    • v.13 no.4
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    • pp.23-49
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    • 2011
  • The of this study was to establish a theoretical basis for relationship marketing exercised in the mB e-Marketplace and to empirically analyze causal relationship among e-CRM factor, together with quality and the performance of the customer relationship. The population sample of this study was the companies who had experience for using the B2B e-Marketplace, and a data analysis was made through y analysis, factor analysis, multiple regression analysis and hierarchical regression analysis, utilizing statistical package of SPSS 18.0. The result of proving the are as follows; First, the e-CRM factors(e-Marketing, e-Service, e-Sales) of B2B e-Marketplace showed the positive influence on the customer relationship quality factor. the e-CRM factors of B2B e-Marketplace showed the positive influence on the customer relationship performance factor. Third, according to the test result on the relationship between quality factor and performance factor, customer relationship quality factor(satisfaction, trust) had positive effect on performance factor. Last, for the moderating effect of switching barrier in the customer relationship quality factor(satisfaction, trust) on the B2B e-Marketplace and its performance factor(reusing intention, long-term orientation) of maintaining the relation, the subordinate variables of switching barrier(alternative attraction, switching cost) showed the positive moderating effects.

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Evaluating the perception of logistic firms and shipper on the relationship between contract term and service performance in logistics outsourcing service (물류아웃소싱 서비스에서 계약서 조항과 성과 간 관계에 대한 물류기업과 화주기업의 인식 비교 분석)

  • Kim, Jin-Su
    • International Commerce and Information Review
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    • v.18 no.1
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    • pp.151-178
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    • 2016
  • This study is based on precedent research on contract fairness to prevent irrational contract practices and enable long term mutual interests between logistic firms and shipper. Actual unjust contract examples were identified in order to help create this positive partnership. An analysis on the difference of perspective proved that while the logistics companies believed on the positive effects of the presence of additional expense clauses & potential risk clauses, the very same companies believed that the concretization of procedural & distributional equitability clauses will cause positive effects on the partnership between the logistics companies and the shipper. On the other hand, concretizationof the expense clauses brings about a negative effect for the shipper company. Also, the perspective of a logistics company appears that such results were identical to the empirical study which had a positiveeffect. However, the shipping company had a negative and a rather opposite point of view. These researches prove that there should be an alteration in perception for the shipper company. It is believed that the comparison of the results of this research and the leading researches may provide grounds for thought-provoking suggestions that must be concretized and also for those in need for further settlement for drafting the standardized logistics contract and its logistics.

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A Study on the SNS Advertising's Word-of-Mouth Constraint Factors in the Social Network Service (소셜 네트워크 서비스에서 SNS광고 구전 제약요인에 대한 연구)

  • Yun, Dae-Hong;Kang, Yong-Soo
    • Management & Information Systems Review
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    • v.35 no.1
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    • pp.69-84
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    • 2016
  • This study set the research model to examine the correlation between Word-of-Mouth constraint factors, efforts to negotiate pertaining to these, Flow and Word-of-Mouth intent based on the theory of leisure constrain when it comes to the correlation between consumers' Word-of-Mouth constraint factors and Word-of-Mouth. Correlation among the variables were verified in an empirical manner. Results of this study are summarized as follows. After verifying the hypotheses, all the hypotheses were adopted excluding the hypotheses of two results (Hypothesis 1, hypotheses 5). Detailed results regarding this are as follows. First, the following is the effect of the Intrapersonal Constraint and Word-of-Mouth constraint factors on the Word-of-Mouth constraint negotiation effort. Interpersonal Constraint and Structural Constraint exert positive (-) effect on the Word-of-Mouth constraint negotiation effort. In case of Intrapersonal Constraint, negative (-) effect was demonstrated. Thus, this was statistically significant although dismissed from hypothesis verification. Second, the following is the result of examining the structural correlation between Word-of-Mouth constraint negotiation effort, Flow and Word-of-Mouth. Word-of-Mouth constraint negotiation effort exerts positive (-) effect on the Flow, but it was not statistically effective in case of the Word-of-Mouth. Lastly, it is possible to see that the Flow plays the role of a medium since it exerted positive (-) effect on the Word-of-Mouth. Results of this study are expected to provide key theoretical and working level implications as well as general understanding of the Word-of-Mouth constraint factors, consumers' Flow and Word-of-Mouth.

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The Concept of 'Wisdom' and Its Perception According to a Survey of Science Teachers ('지혜'의 개념과 과학교사들의 '지혜'에 대한 인식)

  • Lim, Insook;Song, Jinwoong
    • Journal of The Korean Association For Science Education
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    • v.37 no.4
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    • pp.731-745
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    • 2017
  • This study is a part of our research project that considers 'Science as Wisdom (SaW)' as a new approach to science education. We presented a review of previous studies on wisdom from relevant areas as philosophy, psychology and education, and drew a few educational meanings. We also conducted a survey of science teachers' perception of wisdom to obtain implications for a follow-up study. The survey was conducted on pre-service science teachers, in-service science teachers, and teachers of other subjects. The results of this study are as follows: First, all three groups of participants perceive 'practical' domain of wisdom as most important while 'interpersonal' domain was perceived as least important. Second, all three groups of participants perceive that 'to catch what the most important problem is,' is the most important among 20 elements of wisdom. Third, when participants were asked about the 'wise people around them', the interpersonal domain followed as the second most frequent response after the 'practical' domain, which was in contrast to our first finding above. Fourth, about 80% of all participants answered that wisdom can be cultivated through school education. Finally, answers to the question asking the scientific concepts related to wisdom were categorized into four types as follows: (1) the wisdom required to understand and apply scientific knowledge, (2) the wisdom included in the meaning of scientific knowledge, (3) the wisdom needed to discover scientific knowledge, (4) the wisdom that can be developed through scientific activities.

Exploring Strategies for Applying TRIZ to Technology Education (기술과 교육에서 TRIZ(창의적 문제해결 이론)의 적용 방안 탐색)

  • Moon, Daeyoung
    • 대한공업교육학회지
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    • v.31 no.2
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    • pp.155-176
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    • 2006
  • The purpose of this study was to explore the strategies for applying TRIZ to technology education. This study was carried out through literature review on contradiction, 40 principles, 76 standard solutions, multi screen method, effects, the law of technology evolution, and ARIZ, and questionnaire survey to investigate the validity. Through this study the strategies for applying TRIZ to technology education were proposed and the validity was identified. Only the '40 Principles' was appropriate to technology education of elementary and middle school. The results of this study were as follows; In elementary school technology education, segmentation, extraction, local quality, asymmetry, consolidation, universality, counterweight, do it in reverse, mediator, self service, dispose, flexible membranes or thin films, changing the color, homogeneity, rejecting and regenerating parts, and composite materials were suitable. And in middle school technology education, segmentation, extraction, local quality, asymmetry, consolidation, universality, counterweight, prior counteraction, prior action, cushion in advance, do it in reverse, dynamicity, partial or excessive action, continuity of useful action, convert harm into benefit, mediator, self service, dispose, flexible membranes or thin films, changing the color, homogeneity, rejecting and regenerating parts, transformation of properties, phase transition, thermal expansion, and composite materials were suitable.

Study on Preference of Shippers in Pan Yellow Sea Region (항만을 이용하는 화주 선호도에 관한 연구(환황해권 항만을 중심으로))

  • Lee, Myoun-Soo;Choi, Hoon-Do;Yu, Jang-Ho;Nam, Ki-Chan
    • Journal of Navigation and Port Research
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    • v.39 no.6
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    • pp.499-506
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    • 2015
  • To analyze the port choice hierarchy, factorial and AHP analysis were conducted based on the survey for shippers using west coastal ports. As the result of analysis with 17 factors, 6 main factors; port service, port operation and geographical condition, connectivity to hinterland, port cost, accessibility and facilities were chosen. Based on this, AHP and correlation analysis of each factor were conducted. And the results were shown as cost, service, facility, connectivity, accessibility and operation in order. In addition, several ways for incentive program, the most important factor based on AHP analysis, to influence shippers around west coastal port were reviewed. As the result of review for the incentive program of domestic container ports, it was shown that three ports, Gun-san, Dae-san and Mok-po, offer incentive to shipper while two ports, Pyeong-tak and Dang-jin, do not. Therefore, the former three ports need to reinforce the existing incentive program while the latter ones introduce it.

The Analysis of Hospital Characteristics affecting Blood Transfusion to the patients under Knee or Hip Total Replacement Arthroplasty (슬관절과 고관절 전치환술 환자의 수혈에 영향을 미치는 병원특성 요인 분석)

  • Oh, Ji-Young;Kim, Sang-Mi;Lee, Seong-A
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.6
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    • pp.4031-4039
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    • 2015
  • The problems related with blood supply shortage and the stability of blood transfusion are on the rise, as it is expected that the blood doners will decrease but the blood use amount for aged population will increase, owing to low birth and aged population increase. The purpose of this study is to analyze the hospital characteristics which affect patients receiving and non-receiving blood transfusion for the knee and hip total replacement arthroplasty. Data were collected from Health Insurance Review and Assessment Service's 2011 sample data, and 5,370 inpatients were abstracted from them. Logistic regression analysis was performed, using SPSS 20. Independent variables used are hospital characteristics variables and patient characteristics variables. Hospital characteristics variables are hospital type, ownership, residence and the number of usable beds, and patient characteristics variables are gender, age, severity, type of anesthesia, main diagnosis, whether or not of anemia and insurance class. At the result of this study, it was found that hospital type, region, gender, age, severity, main diagnosis and whether or not of anemia were the factors that mostly affected the blood transfusion for knee arthroplasty. And hospital type, residence, gender, age, severity, type of anesthesia and whether of not of anemia were the factors that mostly affected the blood transfusion for hip arthroplasty. In addition to that, it is expected that this research which analyzed the present state of blood transfusion and its influence factors are cost effective, and would make a good use of preliminary data for good quality of medical service.

Mutual Cooperation between USA Police and Private Security : Actual Status and Meaning (미국 경찰과 민간경비의 상호협력 : 실태 및 함의)

  • Park, Dong-Kyun;Kim, Tae-Min
    • Korean Security Journal
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    • no.28
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    • pp.207-228
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    • 2011
  • In the situation that crime is diversified qualitatively and quantitatively, the mutual cooperation system between police and private security is very important to cope with the change of policing environment properly. The primary purpose of this study is to suggest the method to improve the policing service quality of police and advance sound security industry by analyzing the case of close mutual cooperation system between police and private security of USA, which can be called the best country in the field of private security. When considering the cases of USA synthetically, we can know that as the most basic characteristic, the discussion over actual cooperation method is performed on the basis of positive recognition over mutual existence of police or private security. It means that the mutual relationship is based on the basic recognition over partner relationship to meet citizen's desire for safety. While reviewing the cases of USA, Korea shall refer to the fact that social safety activities of advanced countries display effects because of many factors such as various mutual cooperation programs between police and private security, efforts of local government, high quality of private security, reliance of citizen and general understanding of police, private security and citizen to solve crime problem. As shown in the review of USA cases, when considering the fact that the mutual cooperation between police and private security is performed in the level of autonomous police, Korea shall perform autonomous police system to provide better policing service, which is close to citizen.

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Medical Care Utilization Status and Associated Factors with Extended Hospitalization of Psychiatric Patients in Korea (우리나라 정신질환자의 의료이용 현황과 장기입원 관련 요인)

  • Suh, Soo-Kyung;Kim, Yoon;Park, Jong-Ik;Lee, Myung-Soo;Jang, Hong-Suk;Lee, Sun-Young;Lee, Jin-Seok
    • Journal of Preventive Medicine and Public Health
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    • v.42 no.6
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    • pp.416-423
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    • 2009
  • Objectives : This study was performed to examine medical care utilization of psychiatric patients and to explore patients' characteristics associated with extended hospitalization. Methods : Data were extracted from information of Korean Health Insurance Review and Assessment Service. All data associated with admission and outpatient clinic visit were analysed by patient characteristics. We selected first psychiatric admission patients who diagnosed mental and behavioral disorders due to use of alcohol (main disease code: F10), schizophrenia and related disorders (F20-29) and mood disorders (F30~33) from January to June 2005. We analysed status of admission, mean length of stay, regular access to outpatient clinic and rates of extended hospitalization during 3 years. Bivariate and multivariate analyses were conducted to identify factors associated with extended hospitalization. Results : The number of psychiatric patients during the first six month of 2005 was 30,678. The mean length of stay was longest for schizophrenia and related disorders but shortest for mood disorders. Patients who experienced an extended hospitalization were 18.8% of total subjects. An extended hospitalization was more common in schizophrenia and related disorders than other diagnostic groups. The factors associated with the extended hospitalization were age, sex, diagnostic group, type of insurance and medical care utilization groups. Conclusions : The study indicates the problem of an extended hospitalization for psychiatric patients in Korea. It is suggested that variations in rates of extended hospitalization among medical care utilization group may need an active early intervention system in psychiatric treatment service. Particular attention needs to be devoted to planning and funding for reducing extended hospitalization.