• 제목/요약/키워드: Service Program

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외국의 후향적 DUR 제도 현황과 정책적 함의 (Review of the Retrospective Drug Utilization Review Program from Foreign Countries' Experience)

  • 김동숙;김수경;장선미
    • 약학회지
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    • 제55권3호
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    • pp.173-184
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    • 2011
  • The purpose of this study was to review foreign retrospective Drug Utilization Review(DUR), and so to suggest a development plan suitable for use with domestic situation. Literature review of foreign retrospective DUR program and domestic project such as DUR and prescribing analysis project were reviewed. To improve prescribing quality, developed countries such as US, Canada, UK, France, and Australia have implemented various forms of policy. Based on the review of foreign retrospective DUR program, we suggested to apply practical implementation of retrospective DUR program.

포커스 그룹 인터뷰를 통한 실천적 문제 중심 가정과 교육과정 연수 프로그램에 대한 요구 분석 (Focus Group Interview for the Development of an In-service Educational Program on the Practical Problem Focused Home Economics Curriculum)

  • 이수희;유태명
    • 한국가정과교육학회지
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    • 제20권3호
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    • pp.107-129
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    • 2008
  • 본 연구는 2007 개정 가정과 교육과정의 시행 준비를 위하여 본 연구자들에 의해 계획된 2008년 1월 21일에서 29일(오프라인 연수 4일간과 온라인 연수 5일간 실시 예정)까지의 기간에 총 30시간용 '실천적 문제 중심 교육과정 가정과 교사연수 프로그램'에 대한 가정과 교사들의 요구를 파악하고 그로부터 연수 프로그램의 개발에 필요한 기초 자료를 얻는데 연구의 목적을 두었다. 이를 위해 질적 연구 방법인 포커스 그룹 인터뷰를 실시했다. 포커스 그룹 인터뷰는 2007년 10월부터 11월에 걸쳐 파일럿 인터뷰와 3차의 인터뷰를 실시했으며, 3차 인터뷰에 총 18명이 참여하였다. 연수프로그램 개발과 관련하여 교사들은 다음을 요구하였다. 첫째, 교사들은 현장 교사들에게 실천적 문제나 실천적 추론 수업에 대해 논리적으로 설명해 줄 수 있는 철학적 지식이나 배경을 가진 전문가가 되고 싶은 등의 이유로 실천적 문제 관련 연수가 제공될 경우 거의 모든 참석자들이 참여하기를 원했다. 둘째, 교사들은 실천적 문제 중심 교육과정과 관련된 교과 철학 및 영역별 관점 설정, 실천적 문제 개발, 수업사례 시청, 교재 제작, 동기 유발을 위한 질문 개발, 수업의 실제 구성 및 지도안개발, 수업시연 및 상호평가, 지필평가 문항 제작, 전체 수업 과정에 대한 전문가에게 피드백 받기 등이 연수내용에 포함되기를 원했다. 셋째, 교사들은 연수 프로그램 방식으로 이론과 실습을 병행하되 실습의 비중이 50%이상 차지하기를 원했다. 연수생을 평가해야 할 경우 연수생이 정확하게 연수 프로그램의 목표에 도달했는가에 대해 연수생 상호 평가와 대학의 실천문제 중심 교육과정 전공자의 평가가 병행되어야 하며, 그 평가 방식으로는 활동과제를 평가하는 방식이 적절하다고 했다. 또한 연수 프로그램의 평가에 대해서는 교사들은 연수 후에 실천적 문제 중심 교육과정의 이론은 물론, 실제적인 면에서 확신을 가지고 다른 사람들에게 전달할 수 있을 때 좋은 평가를 할 수 있다고 했다. 이상의 교사들의 요구를 최대한 반영하여 총 30시간으로 구성된 실천적 문제 중심 교육과정 연수 프로그램의 틀을 개발했다.

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영양사 유무에 따른 재가노인 급식서비스 제공기관의 실태 분석 (Analyzing the Operational Differences of Foodservice Center for Homebound elderly by the Presence of the Dietitian)

  • 정현영;양일선;채인숙;이해영
    • 대한영양사협회학술지
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    • 제10권2호
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    • pp.197-204
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    • 2004
  • The purposes of this study was to analyze the operational difference of foodservice center for homebound elderly by the presence of the dietitian. The questionnaire was developed to measure all variables for menu management and distributed to 103 meal service centers in charge of congregate meal service program and 57 centers for home-delivered meal service program. The data of 160 centers in charge of congregate meal service and home-delivered service centers were usable for analysis. Statistical data analysis was completed using the SAS 8.1 package program for descriptive analysis and chi-square test. Only 21.9% meal service centers had dietitians, what is more, they were not professionals who did menu management but foodservice managers, volunteers, cook or social workers. The current foodservice programs for the homebound elderly were operated without professional. In the part of menu managemet, dietitians were more actively involved in menu planning in the elderly foodservice center in the presence of the dietitians. The performance level of healthcare service was not significantly different, but the nutrition education in the elderly foodservice center with the dietitians was more frequently performed than that without the dietitians(p<0.05). In the food purchasing and food production management, the significant differences were shown that in the elderly foodservice centers in the presence of the dietitians, the proportion of the contract purchasing was significantly higher than that of direct purchasing(p<0.01). In food sanitary management, the significant differences were not shown in the part of management of keeping meal for identifying the cause of food-borne illness and left-over, but the sanitation education for the foodservice employees was performed more frequently by the presence of the dietitians(p<0.01). In conclusion, the foodservice management was more systematically conducted in the elderly foodservice centers in the presence of the dietitians than that without dietitians. The elderly foodservice program has offered the health-related support for homebound elderly. Although there were several problems in elderly foodservice management, the program delivered well-targeted, effective, and efficient nutrition services and wide range of supportive service to the at-risk older population. It needs to be managed by professional for the improvement in the elderly foodservice.

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보건소 건강증진사업에서의 전략적 사업영역 결정 (Determination of Strategic Business Units in the Health Promotion Service Adreas of Health Center)

  • 이선희;조희숙;박혜숙;박영숙;김한중;손명세;이지전;이상욱
    • 보건행정학회지
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    • 제8권2호
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    • pp.110-124
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    • 1998
  • Determining of Strategic Business Units in the organization is a major critical process for improving the organizational performance. On increasing the demands for extension in function of health center, many health centers are trying to provide the various services. But most health center determined the kind and level of service without scientific considerations. The purposes of this study are to develope the model for determination of strategic business units in health center and to test the availability of implementation for it. Our model is rooted from the McKinsey matrix analysis of Product Portfolio Analysis which used widely in marketing field. We modified the evaluation criteria of the McKinsey matrix analysis for health care field appropriately. Our evaluation criteria are categorized into two concepts; contribution of service, availability of service. At first, in terms of contribution of service, market size, market growth rate, needs and demands of regional people, existences of alternative services in that region, correspondence with health policy. The other component, availability of service are included the availability of manpower, financial availability, the level of knowhow on service, acceptance of health care manpower. In the result of analysis, we could conclude that antismoking and antialcoholics education programs, health screening program are important strategically in that aspects of contributions and availability of services. Also, vaccination program is important in that aspect of service availability and diet and exercise program, health library are meaningful in the aspect of service contribution. Therefore, we think that efforts to investigate the evaluation criteria for priority setting or determination of service area in health center are useful challenges.

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지역사회서비스 품질, 만족도, 재이용의사의 동태성에 관한 연구 (A Study on the Dynamics of the Quality, Satisfaction, and Reuse Intention of Community Social Services)

  • 조성숙
    • 한국시스템다이내믹스연구
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    • 제13권2호
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    • pp.73-91
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    • 2012
  • This study aims to comprehensively understand the dynamics between the factors related to service quality, satisfaction and reuse intention. The contents of the study are as follows. First, it draws the limitations of the existing studies by reviewing the literature related to the relationships between service quality, satisfaction and reuse intention. Second, it highlights the characteristics of System Dynamics as a means of overcoming their shortcomings as well as examining the dynamic mechanism of the relevant factors. Third, it explores the feedback loops of the relevant key variables and the feedback structure of the system. Lastly, it concludes with the suggestions and implications of the key research findings. This study is expected to emphasize the importance of the feedback mechanism operating around the service quality, satisfaction, and reuse intention. Further, the causal loop diagram developed can be a basic material for the diverse levels of governments as well as service providers to refer to for improving the service quality of Community Social Service Investment Program.

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사회교육으로서의 소비자교육프로그램 개발 II: 프로그램내용 및 운용방법에 대한 요구도 분석 (Development of Consumer Education Program As Social Education Program II: Needs Analysis on Program Contents and Program Management)

  • 김태은;한지수;양세정
    • 가족자원경영과 정책
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    • 제10권4호
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    • pp.1-26
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    • 2006
  • The study was the second part of the research on development of consumer education program as social education program. The purpose of this study was to analyze needs fur program contents. Program contents had two parts: educational program contents and program managements. The data used contained 617 married women living in Seoul, Korea. Using SAS-PC program, Chi-square and Anova Analyses were executed. The results showed that married women had higher educational needs on housing purchase, tax avoidance, cancellation of contracts after purchase, consumer redress, etc. The differences in age, education, householder's occupation, and household income level resulted in the differences in educational needs for some specific educational items. They were likely to be educated at the highly accessible place such as women's center, community center, University extension service center, and consumer organization, etc. Also they preferred to be educated once a week fur a short time period like one to three months, and to have the lectures with discussion in the class. Some implications were mentioned for developing consumer education program as social education.

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맞춤형방문건강관리사업의 지역사회 네트워크 탐색 (Network Analysis to Describe Service Link for Customized Visiting Health Care Program)

  • 장숙랑;조성일
    • 보건교육건강증진학회지
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    • 제29권1호
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    • pp.1-11
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    • 2012
  • Objectives: The nurse visiting health service named Customized Visiting Health Care Program(CVHCP) requires the service innovations incorporating community support into a local service network. The purpose of this study was to assess the community network in CVHCP and inform improvement in this network. Methods: We used Social Network Analysis(SNA) in one CVHCP at H city. Network links were generated by self-administered questionnaires by the 14 community resource centers who quantified their links to all other 25 agents on the list. Links were analyzed by a dichotomous scale for any experience of collaboration and a scored scale of 0 to 3 for level of collaboration using UCINET v6. Results: A list of 14 agents was generated, and local network was dominated by the Public Health Center and a local welfare center named Unlimited Care Center(UCC). According to centrality score, UCC was the most prominent agent, and Public Health Center was the most influential agent, being a link in the pathway flow between other agents for 9.5% of contribution. CVHCP scored lower rank of prominent with 30.8% of other agents reported referring to it. Conclusions: Social network analysis provides a useful network description for informing and evaluation service network improvement in maximizing its service for the CVHCP.

맞춤형 Targeting 3차윈 컨텐츠 Data 서비스 (The Targeting for Users Data Service of 3D-mesh contents)

  • 정종진;이종설;임태범;이석필
    • 한국방송∙미디어공학회:학술대회논문집
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    • 한국방송공학회 2003년도 정기총회 및 학술대회
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    • pp.83-86
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    • 2003
  • With the opening of digital broadcast services and development of wire/wireless Internet, the current multimedia broadcasting is provided for has various services. The user will be provided lots of various content through the various channel and media. Content provider and consumer want the various service using content with the better quality which is fit to user preference. For transmitting this content in the limited transmission channel capacity, it needs to transmit the highly compressed content which user wants. The content of 3D mesh model-based on MPEG-4 enables the various content service that provides the lower capacity and the better quality, and Targeting service enables just provide the contents that user more wants and likes. The adaption of Java application program and 3D program can provide the content service utilizing 3D mesh model, so content provider and consumer can share the more information about the content. This paper has presented the study on the targeting service using compression of 3D mesh model-based on MPEG-4 and the adaptation of Java application program using it

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Informational Justice and Post-recovery Satisfaction in E-Commerce: The Role of Service Failure Severity on Behavioral Intentions

  • Kussusanti, Susanti;Tjiptoherijanto, Prijono;Halim, Rizal Edy;Furinto, Asnan
    • The Journal of Asian Finance, Economics and Business
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    • 제6권1호
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    • pp.129-139
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    • 2019
  • The purpose of this research is to examine the effect of informational justice on post-recovery satisfaction, and the effect of post-recovery satisfaction on behavioral intentions in e-commerce, including further investigate the moderating effect of service failure severity. Using quantitative method, the population of this research are online customers in Indonesia, with non-probability sampling that will be done by purposive sampling method based on predetermined criterias, which are customers who were doing transactions in the Business to Consumer (B2C) online sites, experienced service failure in the last 6 months, submitted a complaint, and received a response. Sample of 317 online customers were gathered and analyzed using the Structural Equation Modeling. The results of this study indicated that 5 hypothesis are supported with data. As a conclusion, informational justice and post-recovery satisfaction has positive effect, while service failure severity acts as a moderator between post-recovery satisfaction and behavioral intentions. As a managerial implication, online store management needs to ensure the informational justice to make a post-recovery satisfaction. Therefore, online store management needs to ensure the informational justice to make a post-recovery satisfaction, increase repurchase and positive e-word of mouth intention, also work harder to recover services, especially in high service failure severity condition.

공공도서관에서의 문화다양성교육 프로그램과 인식변화 연구 (A Study on the Change of Perception and Culture Diversity Education Program in Public Library)

  • 정은지;노영희;강정아
    • 한국비블리아학회지
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    • 제27권3호
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    • pp.201-233
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    • 2016
  • 본 연구는 초등학교 3~6학년 다문화가정 어린이와 일반가정 어린이를 대상으로 문화다양성교육을 제공함으로써 세계의 여러 다른 문화와 다양한 가치, 삶의 방식을 존중하고 문화다양성에 대한 인식을 개선하고자 하였다. 이를 위해 공공도서관에서의 문화다양성교육 프로그램을 개발하여 적용하고 문화다양성교육 프로그램에 대한 사전-사후 인식 차이, 실험집단-비교집단의 인식 차이, 도서관 서비스와 이용률 및 서비스 활성화 방법에 대해 분석하였다. 그 결과, 문화다양성교육 프로그램 인식조사를 통해 문화다양성에 대한 이해, 수용, 배려, 존중 등이 높아진 것으로 나타났다.