• 정보관리연구
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• 제37권3호
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• pp.85-97
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• 2006

지식과 정보를 컨텐츠로 하는 디지털시대는 성공과 실패, 승자와 패자의 구분이 뚜렷해지는 변화에 도전하는 자만이 강자가 될 수 있고 주역이 될 수 있는 시대이다. 본 연구에서는 도서관의 궁극적 목적인 정보제공에 관련된 서비스패턴을 개혁시키기 위해 고안된 FISP(Forecasting Information Service Program) 모델을 제시한다. 이 모델은 아날로그시대의 소극적이고 피동적인 정보서비스패턴을 과감하게 탈피한 혁신전략으로 전문사서의 위상을 높이고 직제를 개편하는데 성공하기까지의 방법론을 밝히는 것이다.

• Asia Marketing Journal
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• 제16권1호
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• pp.195-214
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• 2014

Many oil refinery companies have been proactively carried out marketing activities to survive in highly intensified service station industry. In 2012, SK Energy ranked number one in three customer satisfaction surveys (NCSI, KCSI, and KS-SQI). SK Energy's success is in its differentiated customer satisfaction business strategy. SK Energy has been implementing various marketing activities. As a part of the activities, it issued an affinity credit card with on spot discount privilege for the first time in the oil refinery industry. SK Energy also issued EnClean bonus card for OK Cashbag points that can be used for discounts at the service stations. On top of all, SK Energy generated point value-up with '3K Exclusive Privilege' program. In addition, team 'CS 119' was formed to noticeably improve the service. 'CS 119' visited each service station, diagnosed its CS service level then provided customized field training for improvement. Long-termimplementation of 'ACE Program', a field-base CS monitoring system, regularly checked customer satisfaction level. 'ACE Program' has significantly contributed improving SK Service Station's service quality and customer satisfaction. This case reviews customer satisfaction marketing activities SK Energy carried out. The focus is on distinctive factors that distinguish SK Energy's customer satisfaction marketing activities from competitors.

• 지역사회간호학회지
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• 제10권1호
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• pp.5-18
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• 1999

The aim of this study is the development of a fee - based model day care center for the elderly by inquiring into the current condition of facilities in America and in Korea, and in surveying the opinion of domestic elderly about day care facilities. A field trip to U.S. day care services was held between July 5 and July 15 in 1997, and an on-the-spot study for domestic facilities took place during March in 1998. Our research reveals that the overall supply of day care facilities can not meet future demand in terms of quality and quantity. Therefore a model must be created for day care centers of a that consists of a director from a professional group. an adequate environment, and a standardized in order to offer a qualified public health service linked to the home and community in Korea. The director of a day care center is a critical variable in determining the quality of service. Professional skills related to the needs of the elderly and the person's quality of service should be considered in appointing director for the center. This study belleves that a professional nurse should be the director of a day care center. The operating environment of a day care facility should be made up of considerable space comparable to the number of residents, should be in a comfortable and safe location, and should have equipment that provides a qualified, safe service to the elderly. Our model is designed for 20 persons and allocates 4 Peng per person. This model is comprised of a reading room. a craft room, a health room, a room for physical therapy, a dining room, a staff office, and a multi -purpose room connected to other rooms. Day care service should be a comprehensive service program meeting the multidimensional needs of the elderly. A comprehensive service program needs a team of various professionals made up of the elderly family, participants, nurses, social workers, physical therapists, nutritionists, and medical doctors. The program will also include health care service, physical therapy, speech therapy. diet, occupational therapy, transportation service, health and an education program, etc. In conclusion, a model of a day care center is developed with the following components: a professional director and an environment and program, that considers the physical, mental, and social characteristics of the elderly. A model should also motivate self-reliance self-fulfillment in the elderly in order to fulfill their health needs and to prevent isolation from society and mental depression. Furthermore, This facility will be a beneficial factor in reducing a family's burden on caring for the elderly that includes unnecessary hospital expenses. The following is a suggestion based on results this study: A service program should be developed to fit the conditions of the elderly in Korea by specifically analyzing the needs of the elderly.

• 디지털융복합연구
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• 제20권4호
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• pp.101-110
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• 2022

본 연구의 목적은 변화하는 서비스 행정 시대에 필요한 정책공급자의 공공서비스 역량을 강화하기 위한 공공서비스디자인 교육을 설계하고 실증 사례를 통해 효과성을 확인하는 것이다. 공공서비스와 공공서비스디자인에 대한 이론적 고찰을 바탕으로 공공서비스 역량 요소와 공공서비스디자인 방법론을 연계한 교육 프로그램을 설계하고 워크숍을 통해 실증한 사례 조사와 설문을 통한 효과를 확인하였다. 공공서비스디자인 프로젝트 내용을 기반으로 한 팀 활동과 실습 위주의 방법과 도구는 협업과 소통 역량 강화에 특히 효과가 있으며 전반적인 만족도를 확인하였다. 본 연구의 교육 프로그램 모델은 정책공급자 대상의 공공서비스 역량을 연계한 실습형 교육을 제시하고 실증하여 연구의 의의가 있으며, 향후 연구에서는 역량 중심의 교육 모델 설계로 역량 강화 효과성을 세분하여 검증하고자 한다.

• 한국산업보건학회지
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• 제17권2호
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• pp.120-130
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• 2007

A oxygen generating closed-circuit SCBA for escape from fire will be newly developed and then a program for estimating service time for it should be required. A SCBA made on an experimental basis consisted of five components such as half facepiece (mask), $KO_2$ box, oxygen reservoir, $CO_2$ remover and hood. The half mask had a good fitting performance since fit factors for 10 subjects were all above 100. It was found that height of subjects should be the best variable to estimate service time. Measured service time was inversely correlated with height of subjects. Service life time could be estimated by interpolation and extrapolation using inverse relationship between height and measured service time, for example, 28 minutes for male and female of 170 cm during resting, 10 minutes at the walk of 4 km/h and 5 minutes at the walk of 6 km/h considering safety margin of 20%. The study implies that program for estimating service time for the SCBA should require subject's height, speed of walk (4 km/h and 6 km/h) and fit testing. Considering safety margin, selecting younger subjects would be better. The study on the number of subjects and selecting facial dimensions should be more needed for the final program.

• 한국과학교육학회지
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• 제30권8호
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• pp.1017-1030
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• 2010

본 연구에서는 박종원, 박종석, 이강길(2008)이 개발한 과학적 창의성 활동자료를 활용하여, 교사들이 직접 창의성 활동을 수행한 후에 지도 자료를 개발하는 워크숍 방식의 영재심화연수 프로그램을 개발하였다. 연수 결과, 교사들은 기존의 프로그램과 달리 다양한 프로그램과 지도전략을 배우고 실습할 수 있어, 영재지도를 위한 실질적인 목적을 연수를 통해 달성할 수 있었다고 응답하였다. 또한 프로그램들이 흥미롭고 난이도도 적절하여 앞으로의 영재교육에 적용할 계획이라고 응답하였다. 그리고 실제 연수활동을 관찰하여 교사들이 오랜 시간동안 집중적으로 활발하게 참여하였고, 과학개념의 올바른 이해에도 도움을 받았지만, 보다 더 창의적인 아이디어를 제안할 수 있도록 연습할 필요가 있음을 알 수 있었다. 마지막으로 교사들이 개발한 수업자료에서 잘한 부분과 부족한 부분을 찾을 수 있어, 이러한 부분이 앞으로의 연수 프로그램에 활용될 수 있을 것으로 기대되었다.

• 한국환경교육학회지:환경교육
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• 제14권2호
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• pp.95-105
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• 2001

Out-door learning activity in environmental education has been emphasized as an effective method in environmental education since the aims of environmental education emphasize students'value, attitude, actions as well as knowledge. In order to implement successfully out-door learning activity in environmental education classrooms, teachers'perceptions to environmental problems and experiences at fields are essential. An environmental education network among the metropolitan city and provincial office of education, nongovernmental organization of environmental movement and education and university was established and a teachers'in-service training program of out-door learning centered environmental education was implemented. The program was developed in order to 1) connect environmental education with the regional environmental situations, 2) provide teachers with opportunities to participate in an out-door learning program, and 3) train teachers to be environmental education leaders of out-door learning. For evaluation of the program, responses of participants to questionnaire were analyzed. Most of teachers responded that their perception of environment was changed positively after the participation in the program. This study suggested that a future planning of a teachers'in-service training program of out-door learning centered environmental education should be developed in considerations of arranging enough hours for out-door learning at regional environmental sites, applying performance assessment, providing teachers with multiple opportunities with programs in different levels including enriched programs, and establishing an environmental education network among nongovernmental organization of environment movement and education, university, and local offices and department of education.

• 대한지역사회영양학회지
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• 제20권6호
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• pp.447-459
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• 2015

Objectives: This study aimed to assess the improvement of teachers' sanitation performance and food distribution environment at Centers for children's food service management after a sanitation education program. Methods: The subjects were 119 teachers working at child care centers registered in the Daejeon Center for Children's Foodservice Management in Dongu and Jung-gu, Daejeon. The sanitation education was provided three times from March to August in 2014, and the survey questionnaires were distributed before and after the education. The sanitation status of food service environment of the centers was examined by ATP(adenosine-5'-triphosphate) bioluminescence. Results: After the sanitation education, the teachers showed higher levels of sanitation knowledge. Also, sanitation performance and recognition level of the importance of it significantly improved after the education program. The mean variation scores of importance and performance after the education were 0.14 and 0.23. According to the Importance-Performance Analysis (IPA) results of 26 sanitation attributes about the food service environment, the selection attributes with relatively low performance and importance were mostly distributed in the children's and distributer's personal hygiene management area. However, all attributes except using a personal water bottle and cup were moved to high performance and importance level. Also, the ATP examination results showed that the sanitation status of the food service environment was improved after the education program. Conclusions: The sanitation education program was effective in improving the recognition of the importance of sanitation and its performance with regard to food service management.

• 대한예방한의학회지
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• 제18권2호
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• pp.69-80
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• 2014

Objective : The purpose of this study was to investigate the effects of Intensive management program of home visiting health service for community dwelling Clients with Arthralgia. Method : A nonequivalent control group pretest-posttest design was used for this study. Elderly people who agreed to participated in the study were assigned to an experimental group (n=30) or a control group (n=30). For an experimental group, The Intensive Management program was given as a home visiting health service once a week for 8 weeks. Study outcomes were measured by structured questionnaires from August, 2013 to october. For data analysis, Chi-square test, Fisher's exact probability test, independent t-test, and paired t-test were performed using SPSS version 17.0. Results : Changes in pain, fatigue, medical service utilization and self management compliance were significantly different between the two groups in pretest and posttest(t=-4.828, p < .001), (t=-4.944, p =.001), (t=2.176, p =.039), (t=3.141, p =.003). And there were significant difference between the two groups in left extension and flexion of knee(t=-2.241, p < .031), (t=2.166, p < .037). Conclusion : The intensive management program was effective on decreasing pain, fatigue, medical service utilization, and increasing flexibility of knee joint and self-management compliance of community dwelling clients with arthralgia.

• 한국콘텐츠학회논문지
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• 제12권10호
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• pp.510-523
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• 2012

본 연구는 CIPP모형을 활용하여 항공서비스교육의 성과를 평가하고자 한다. CIPP모형의 상황평가(Context), 투입평가(Input), 과정평가(Process), 산출평가(Product)를 중심으로 요인을 도출하고 항공서비스교육의 만족도와 재추천에 영향을 미치는 요인을 분석하였다. 그 결과 만족도에는 상황평가(C)의 교육목표, 과정평가(P)의 상호작용, 프로그램관리, 산출평가(P)의 직무성과 요인이 긍정적인 영향을 미쳤으며, 투입평가(I)의 인적자원은 부정적인 영향을 주었다. 또한 서비스교육의 재추천에는 상황평가(C)의 교육목표, 과정평가(P)의 상호작용, 교육지원, 산출평가(P)의 직무성과 요인이 긍정적인 요인으로 작용하였으며, 상황평가(C)의 요구진단은 부정적인 요인으로 영향을 미쳤다. 따라서 항공서비스교육의 만족도를 높이기 위해서는 인적자원이 아니라 교육의 목표, 상호작용, 프로그램관리, 성과를 높여야 하며, 서비스교육의 재추천을 위해서는 항공사의 요구진단보다는 교육목표, 상호작용, 교육지원, 직무성과를 높일 필요가 있음을 시사한다.